I had Crystal Clear Pool & Spa install a Pentair heat pump for my pool in Sonoma and they did an…read moreabsolutely top notch job. Fair quote, no surprises. When a part failed during installation they identified it themselves and made sure a replacement part arrived quickly. They've also been very responsive doing annual service. The heat pump works like a charm and these guys are great.

If I could leave less than 1 star I would! Unbelievably bad service and unprofessional. They have…read morespent more than 5 months trying to fix my spa problem. They have ordered wrong parts, routinely ignore emails and texts and then they say it's fixed but they never updated the software! This is the worst experience I have ever had with a contractor in my life! And never a word of apology or recognition of their terrible service! I hope customers will read this and be spared all the headaches I have had with this company!

Initially service started pretty well and cleaning itself was fine. However for a couple of weeks,…read morewe noticed that they didn't lock the pool cover switch (obviously meant for security). Then the last time they came out, they left the pool and spa covers completely open and didn't let us know. We asked them to look into it and it seems it was done on purpose to get some fresh water into the pool (which is fine if needed). However instead of acknowledging any issue or taking responsibility that they could have let us know, they just said we should close it if we see it open and that we should have let them know explicitly if we wanted to keep the cover closed. They said they wouldn't be able to communicate with us if it is left open in the future (this is service once a week, it's not that often). I expected some level of willingness to work with us and communicate since we are not at the house full-time and since the fee is pretty significant. I'd not recommend them unless you are able to check their work after each service.

Everything was great initially, came out to "inspect" the pool. Did a great job, for a fee of $250…read more Another time never happened. Kept delaying the work we tried to schedule, waited till Alex gets off vacation. After coming back delayed everything again and at last told me to go to another company because he was "very busy". He was very confrontational with me on the phone and very unprofessional. Btw, does not work on weekends and leaves clients as is. Terrible service and not reliable.

Unfortunately, this is not a very good pool service. The hot tub was left dirty for weeks without…read morecommunication and the guy didn't show up.

O-M-G!!! Henry is the absolute best!!! I have an above ground pool. About 14'x4ft'. Last year when…read moreI was calling around for a pool man no one wanted to help me because my pool was too small or they didn't work on above ground pools. But HENRY came through. He not only showed up he fixed my pool last year. And this year my pool turned GREEN because I wasn't using chlorine (after I over chlorined last year) and within the hour the pool was BLUE and will be ready to swim in 90 minutes. Any other pool company had told me to empty the pool, clean it and refill it. But not Henry. Henry saved the day. Saved the pool. And saved swim time for my kids. I am so grateful to have met Henry. He really does take excellent care of his customers. Regardless of the size of their pools

Very nice company to work with. They were assigned by First American Home Warranty. Great…read morecommunication from Jose. Jonathan diagnosed the heater problem and they advocated with the warranty company for me to get a new heater. Rafael installed the heater and made sure everything was working. Fair and easy to work with.

Perfect Pass Pools was assigned by First American Home Warranty to inspect my pool heater…read more Unfortunately, the technician appeared inexperienced and seemed to be learning on the job. After the visit, he submitted a report to the warranty company that contained inaccurate information, which resulted in my claim being denied. I have made multiple attempts to contact the company to discuss the issue, but they have not returned my calls or shown any interest in resolving the matter. Based on my experience, I cannot recommend this business. If you are relying on accurate diagnostics and professional service, you may want to consider other options. Ther motto "interesting"

Jordan is the BEST!! Jordan Gallagher worked for me…read more(Christina Burdios- The Pool Gal) for 3 years. I branched out from my fathers pool business ( Bills Pool Service ) I learned everything I know from my father who was a respected pool service tech in marin county for 40 years so I had pretty high expectations of work ethic and reliability when it came to someone working for me. Well Jordan was amazing and I cannot say enough good things about him. All My customers loved Jordan. H was an excellent employee that did a great job.

Excellent service and reliable. I highly recommend Jordan and his pool service. The pool chemical…read morebalance is perfect and the pool and pool filters are clean too!

2026 Update David is…read moresurely Sonoma's best pool guy! We really appreciate his continued enthusiasm for doing a great job. And he's a really kind person, kind to us and our beloved Golden Retriever. So responsive to any question! And best of all, our pool sparkles!

David is by far the best full maintenance service in Sonoma. He knows his chemicals, the pool is…read morealways phenomenally clean. He takes his time when he comes to the house to make sure everything looks great. He also checks the pool system and knows a decent amount about Pool equipment so he can diagnose when something is wrong. I highly recommend David and I think that his personality and business knowledge make him the perfect choice

Crystal Clear Pools was great! They did a fantastic job with a complete pool and patio renovation…read more Artemio and his team , especially Fredy, were incredibly easy to work with. They were attentive, timely, and cleaned up at the end of each day. We could't be happier with our transformed outdoor area. All our friends and neighbors are blown away by how the project turned out. Would highly recommend Crystal Cleat Pools and Artemio.

Ari, who seems to be the senior person at CCP, seems to know what is needed for pools. But the…read morepeople sent for weekly service were, for us, terrible - didn't bother to open the pool cover completely when "cleaning" and left piles of debris still in the pool. They also added a horrifying amount of chlorine to our salt pool after their poor maintenance left it cloudy and we'd called about the cloudiness. I could go on, but it was so very bad, and disappointing because Ari did seem very competent. Giving one star for Ari and a second star only because they calmly and quietly agreed to refund our final month when we left their service (and paid about $400 for the new folks to fix all the disasters they created); it was the bare minimum of what they should have done, but they agreed quickly and so - second star for their person who made that decision.

Daniel's service is dependable for regular spa service. He is SUPER on the job when there is…read moresomething unexpected. That's when customer service really matters, and he is a pro at it. He has the technical info and the commitment to make him valuable. It's hard to find the right person you can trust and he fills the bill! And a great family man!

Daniel is very good and easy to deal with but his wife is a whole different story. She billed me…read more$858 without giving me a quote for what they were doing. My pool was green for many weeks. They charged me $420 for labor to put chemicals in my pool at the same time they were charging me for my weekly service.I would not recommend them at this stage in their new business. Looks like we are off to small claims.