Patient Abandonment We hired Busby & Webb to perform…read moreorthodontic treatment on 3 of our family members over the course of 8 years. Our 2 children began having issues with their braces and our family logged 5 emergency visits (2 while on vacation). During a visit the day before our European vacation, their equipment failed again. Our cruise ship did not have a dentist on board, so we texted their office complaining again about their equipment issues and the urgent need to resolve the issue prior to our vacation so our son could eat for 10 days. When we returned from our trip, Busby & Webb dropped both of our children as patients. What compounded the situation further was one of our children was being treated for an emergency gum infection due to their brace's springs installed and we were left trying to find another practice to continue the treatment. Both of our children asked, "What did I do?". Clearly it has left a poor experience with our children in the Orthodontist community. We found another provider, but they highlighted it would cost another ~$5K to finish the work we hired and paid Busy & Webb's office to do. Luckily there are patient protections for situations like this and the NC State Board of Dental Examiners is currently investigating their practice. All of the information above is factual and can be corroborated with the NC Dental Board. Our intention of this review is to help prevent another similar situation to an unsuspecting family at great additional time, hassle, emotion and financial burden.

This place is a pure dump! The staff and both Busby and Webb are incompetent, unprofessional and…read morejust plain rude! After making an appointment, the doctor wouldn't even meet /talk with me about my child's teeth. He sent his assistant to speak with me as he was too busy with other patients??!! She was clueless! Are you serious? Busby/Webb could of cared less about any of my questions/ comments/ concerns! Thank goodness I didn't choose this group for any type of orthodontic work! A total disgrace! You're just another number at this place, so steer clear! You'd be better off hiring someone in a back alley to do your dental work before going to this place! F all the way!

Never had a problem with service and I have had a ton of dental problems. Dr. Wan continually asks…read moreif I'm alright or if she's hurting me.

Having tooth extraction performed by Ms. Wan was one of the most brutal & traumatizing experiences…read moreI've ever had in a medical setting. In fact, after this experience, I will never seek help from any medical establishment. I'd rather die than ever be treated that way again by another medic whilst having any condition involving severe pain which is then trivialized & gaslit. The pre-op valium did not provide any aid. The nitrous had little effect, & the novacaine did next to nothing. For approximately two hours whilst under her knife & needles, I felt nearly everything! In fact, now *ALL I can feel is the sensation of being cut in my mouth, & my jaws being wrenched, over & over again.* I cannot sleep, i cannot eat(i can only sip cold liquids off the end of a spoon), & am in constant pain. Was told to take tylenol and ice. I've done this & followed all instructions religiously, with no effect on pain or swelling. Since it's now causing me kidney & stomach issues, I stopped the tylenol. Furthermore, this office seems to have some issues managing records. I signed a release for nitrous day of consult, after being told I must sign then because I cannot sign after taking the valium tablet. Well, move up to a few days before surgery, they call saying they have no record of me signing a release for nitrous. They send by email. It's promptly signed again, & returned via email. Skip forward to morning of surgery. I arrive having followed instructions to take the valium tablet. I'm brought into the room and asked to sign the same nitrous release form yet AGAIN --AFTER having taken the valium as instructed. I was originally told this was NOT LEGAL, to sign a release after taking valium. The two hours of torture after that & the unremitting pain since, live on in my day & nightmares.

My appointment was very good, nothing hurt she was very careful . My orthodontic was Dajia she is…read moreso sweet and she complemented my hair.

Where to start, 2 hour waiting rusty tools building is falling apart inside. A dentist who is very…read moreunprofessional. Worst dentist ever DO NOT GO

Will not return to this dentist! Definitely will not refer. If I could give 0 stars, I would. Long…read morestory less long...I went in for a root canal...paid the receptionist for the root canal but no root canal was performed. When I tried to get a refund of my money, I was told that I had some mysterious past due balance from 2017 so they were keeping my money to pay off the balance owed. I didn't agree to pay that amount but she wants to keep the money and have me pay for a root canal at another dentist. Right at Christmas time.... where are the morals in this situation??? If I owed money to the dentist, why was that not mentioned during my initial visit or before the root canal was scheduled to take place? Further, if I owe money, I wouldn't have been seen so how do I magically owe when you can't perform the procedure. I went in thinking I'd be alleviated of my pain but all I received was a headache in addition to a horrible toothache. Thanks for nothing. The only person who even seems to have any morals is the assistant. Guess it's time to find a new dentist for my family and stop cutting corners at this place.