They were amazing. So careful, worked so hard, moving all my stuff every which way up and down…read morestairs etc, The van was immaculate and they treated my items with care. They were affordable, fun to hang out with all day and very appreciative of anything I did for them like get them lunch, water, tips etc. The price was the best out of all I researched. Highly recommend!

Was not impressed he broke a lamp and acted like it was nothing used an excessive amount of shrink…read morewrap on stuff that did not even need wrapped then charged me for it lost a cord on my lift chair then spent 30 minutes looking for it and then charged me for the time was supposed to be there at 2 did not show up till almost 230 but charged me from 2 pm did not listen to where i wanted stuff put his helper was great he was careful and put it where i wanted and in my book charged wY to much for a 30 to 45 mile move i would not use him a second time or recommend. Update within 3 minutes of me posting my review he called me. I let it go to vm and he started trying to bully me and threatened to take me to court and sue me for defamation of character and all kinds of things. Its all recorded. I am a disabled 62 yearl old man living on disability a d he is gonna sue me cause he screwed up.guess he thinks his new york antics will work here.he thinks he is perfect but he is not.

Great communication leading up to my move. The movers arrived on time, were personable and…read moreprofessional. They made quick of the move and left my home intact which Is greatly appreciated. I would recommend them to anyone and will hire them again should I have another move.

I needed to move 1/2 mile down the road. They showed up on time and were fairly efficient. However,…read morethey caused damaged to my floor, walls, and furniture. When I contacted the company they asked for documentation, which I provided. They initially said they were offer $50.00, but then never heard from them again. They cause deep scratches in my hardwood floors, scraped up a wall, and damaged a desk. I would NOT recommend using them.

What a terrible experience! We talked with Gary, the owner, to let him know that his movers (the…read morefirst time we used them) were on their phones a lot. he guaranteed us that this would not happen this time. Instead, the movers were high and lighting up by their truck. He said "That is not how we do things." We told him we watched them smoke and could smell it. The movers loaded the truck as we moved out of state. When we unpacked the truck, there were two TVs broken, furniture scratched, and other items broken. We provided blankets, yet the movers didn't use them. We called and spokje with Gary, who said he would call us back. Gary has not returned any calls and it has been 4 weeks. Please use another company. Gary does not stand by his promises.

Wildly rude and unprofessional. They blocked an entire residential street and thought it was ok,…read morelikely because it was just blocking a few houses on a dead end, but would have been able to do their job parked on one side of the road. When asked to move they yelled profanity instead of just having a conversation like adults. I moved onto this street with the same size truck and the street was not blocked.

These three men Tj, Jonathan And Trez, were AMAZING!!! They got it done quickly and carefully did…read morethe job! And were nice and through, if I was their boss I'd be very proud and pleased with the three of them! Me and my family needed to move but didn't know who to choose the help us, but when we did the research, we learned that this company was the best and I'm not boasting or bragging, but these guys are GRATEFUL, KIND and CONFIDENT! We're so lucky to have these three men to help us!!!! They asked before putting the boxes away and did it exactly the way we asked! We were so grateful to have them!! by: Jordyn Y.

Keanan responded to my inquiry very quickly and sent my estimate shortly after our phone…read moreconversation. A couple of companies I reached out to for the same move never responded at all. I really appreciate how New Roots made our move the best ever! We have used other movers with multiple issues: pricing add-ons, broken furniture, not showing up on time, and delivery delayed weeks past promised date. New Roots was flawless in every way: accurate estimate, price transparency, arrived on time, and all furniture arrived safely. The guys were friendly and hardworking too. We plan to use them for our next move too!

This company hires incompetent individuals who will destroy your property and take more hours than…read moreoriginally quoted to the customer. DO NOT HIRE THIS COMPANY EVER! They will try to avoid filling a claim for the horrible job they performed and then tried to charge me well over what was quoted. I moved most of my boxes before they even arrived but took almost 10 hours to move what would have taken a true professional moving company a few hours. Did not wrap my new furniture in plastic to protect my property or anything resembling a knowledge of moving. It was a nightmare!! I would never recommend such an incompetent company to anyone of my friends or family.

they were horrible with my move. they fought the whole 9 hours they took to move us. Then they…read moreforgot or left on purpose majority of our belongings. When we told them that they forgot it, they did nothing to make it right and gave excuses. I do NOT recommend these people to love you.

Great company, they were very professional and efficient. 5/5 I would recommend them for big…read morecleaning jobs.

From the owner: We offer commercial cleaning and moving services for your business and residential services, One…read moreservices are very affordable and we're dedicated to being the best experience foe your cleaning and Moving Services

Unprofessional. Damaged most of my belongings. One of the movers crew was very obviously high on…read moredrugs. Travis refused to pay for damages. Became very verbally abusive. He will not respond to the BBB regarding my complaint. This business needs to be avoided at all costs. The pictures below are just a small sampling of the damage done o my furniture. My sofas were ripped, my desk was destroyed and every peace, or wooden furniture was damaged with chunks of being torn out and multiple scratches on each piece. your

Scheduled a move from Columbus to the Akron area. Intake process over the phone and online seemed…read moreto go smoothly. Process was very thorough in covering contents to be moved. Movers were on time, but truck was too small to fit all my belongings. Very upsetting considering the lengthy process of covering the contents of my apartment. This caused me to have to ask 2 other people to bring their vehicles to help as almost my entire storage unit and items in my garage were left. All the loading and unloading of the content, gas, and time it took all of us to travel back and forth 2 hours each way to do it. Additionally, the movers caused damage to my walls in the stairway which I will have to pay for out of my apartment security deposit. The back-and-forth with the rep about an appropriate reduction in costs was also stressful and time consuming. His insistent reluctancy to take a minimal amount off the bill was ridiculous. He seemed to completely disregard the issue and want me to realize they wouldn't make any money if he gave me too much of a discount. That's what happens when your company completely drops the ball!

This was the first time I've used any moving company; I'm…read moregetting a bit too old and fragile to do it myself :p The company sent two people for a local move in downtown Cleveland (1B/1B ~750 SF apartment). They were quick (finished in under two hours), polite and awesome. :)

After seeing all the great reviews, I had to try out Bright Eyed Moving! Rob and Bobby were…read morefantastic. They moved me from Lakewood to Fairview Park, Ohio, at a speedy rate, but were very cautious and professional. I was given a time range and they arrived within it friendly and ready to go. Prior to the move, they called a couple of times to confirm locations, prices and optional add-on's. They were able to supply me with a cover for my mattress (that I got to keep!) and proper care for some more fragile items. I was absolutely blown away by their help! Thanks again guys.

We have used this moving company twice now to move an elderly family member. They were very…read moreprofessional, efficient, and personable. They took care with her things as they packed and unpacked. We would use them for every move. Pricing was very fair and competitive to other companies, the final charge was actually less than the quote. Great communication. We knew when they were on their way and when they arrived. Very grateful we found Moving Ahead Services!!!

They were prompt and very very very fast. The foreman was professional and accommodating. The…read morecrew was very strong and smoothly got everything in and out with minimal bumps. Customer interaction varied from non existent to friendly to snarky.