I am not surprised to see so many negative remarks about the Better Business Bureau of Arkansas…read more They definitely need to evaluate their management and staff. The person who processes complaints should without a doubt be terminated. I withdrew my complaint (against Walmart) because it took so long to get the Arkansas BBB to process it (she said Halloween is a holiday - I never seen a business close on Halloween). Her constant emails to me why she could not process it because she was too busy left me with no confidence this organization would be fair and impartial and advocate for the consumer. They are more into power plays with consumers. My complaint was one paragraph long. Unfortunately, since she is a representative of this BBB, I filed my complaint with the Attorney General because she refused to process the complaint, and I would not get a fair decision due to her. Again, she should be terminated. The Arkansas BBB is a horrible group that practices deception and abuse of a consumer 's rights and is absolutely not representative of the BBBs that are decent and impartial BBBs that I have dealt with, with hose that are very good at their job and are concerned about the consumer. Usually complaints are processed within hours. She emailed me constantly and would not process it until it was at least three business days, BUT she had time to email me constantly. Again, she should be terminated. The Arkansas group is NOT representative of a decent BBB. Basically, you suffer abuse at the hands of the company and then you suffer abuse at the hands of the very organization that is supposed to provide assistance to the consumer - Arkansas BBB is not going to help you.

My complaint was denied for a receipt that's not needed to submit my complaint to the company, I am…read morenot asking for a refund, which that would be good customer service for them to do so. I just wanted to make the company aware how I was treated, I also asked for a manager there at the BBB to call me and that never happened. I just called you all and spoke to Sydney so please listen to the call, it felt like she was argumentative and not willing to understand at first until I repeated myself that this is just to complain to make the company aware. I even apologized myself for not putting the company address and number in the initial complaint in error, and it was like she didn't care and wanted to get off the telephone. I hope I never have to do another complaint against this company because this BBB office doesn't have any customer service skills and a manager will not call you upon your request to do so. After calling (which I shouldn't have to do), now I just received an email stating it has been submitted to the company, clearly if a paying customer is taking the time to write a complaint to the BBB, it's serious and the company need to be aware and this needs to be addressed. Update: 8-13-25 I received a response from the business through this BBB, after reading the response it wasn't true nobody from the company tried contacting me and I added some more information for the business to read, but again this BBB denied sending my response when it clearly asked for my response. Looking at the reviews on here (Yelp) and Google this makes me think this BBB is not neutral and side with the business, and that's why they aren't sending our complaints to the business, that's unprofessional behavior. I called to speak to a manager and that didn't happen I got a voicemail instead, so I left a voicemail message. Where is the customer service and professionalism in this location? They don't say their names when they answer the telephones, that's customer service 101.