Great place to shop thanks guys! The service was easy and…read morethen I just had to send this message!

We purchased several pieces of furniture, a bed and mattress for our mother. She is moving into an…read moreindependent living home and needed basically everything to furnish it. The selection was really good, and everything we purchased was either in stock or available the next day. Same day delivery was perfect for our needs. Customer service was excellent as well. Dave, the manager, was available and helpful when we needed assistance but didn't pressure us at all. I appreciated that there was no hard sell or pressure to upgrade or purchase additional items. We came in with a list of what we needed, knew what we wanted to spend, and actually spent less than what we had budgeted. The warehouse setting actually made it easier for us to compare and select the furniture pieces we wanted. Prices are clearly marked and are extremely reasonable.

This store is awesome! I'm from Detroit and was down in Lima to see my sister. We stopped in…read morelooking for a big and tall recliner and found the best one around called the Beast. Bethany was so great. It's a family business. We ended up buying multiple things and Bethany worked out a great deal for us. They had more great stuff in this store than all the Detroit Chain stores like Gardner White and Ashley Furniture.

UPDATE: Two weeks after the delivery, we called to see what the status was on the mechanism to the…read morerecliner. They said that it was on backorder. They offered to exchange the loveseat recliner with another loveseat recliner that had the electronic upgrade FOR FREE. These guys really do take care of their customers and they have earned a customer for life.

Great store and good sleshen of stuff and good deals and good service highly recommend itread more

I love Ollie's! You can always find the oddest stuff here and a lot of useful things. I love the…read morebook/graphic novel/activity book section at the front of the store. I never leave empty handed and I'm always finding something I've been looking for. The staff is always super friendly and willing to help you if needed. Prices can be really good on some things. Last year I found a ton of awesome usually expensive board games for about $5-$8 a piece. My only complaint would be that the store itself looks a little run down and old. It's also not in the greatest area.

This place was not easy to find...and when we did it was locked up and empty. It has been…read morepermanently closed since December of 2024.

From the owner: An eclectic store offering vintage goods, home decor, furniture, clothing, hand made items, a candy…read moreshop, DixieBelle paint, & more.

We arrived at this store excited to shop as my husband and I love Amish furniture and goods. We…read morevisited with the lady who was running the store for the first minute or two we were there. She seemed friendly and made conversation by asking where we were from, etc. After a minute or two of conversation, my husband asked if he could please use the restroom. The lady said they did not have a public restroom. There wasn't even a place nearby to go and use the restroom elsewhere. Also, we were the only ones in the store so it's not like anyone else would have overheard. My husband and I own and operate a business ourselves so we fully understand not wanting to maintain and clean bathroom facilities for the public's use. However, after being turned away from using the restroom we decided to leave immediately as we certainly weren't going to shop while needing to use the restroom, much less spend money at a store that didn't grant access to a restroom for people about to spend a nice amount of money at their store. No thanks, we'll go elsewhere. What a shame as I had already seen an item for $22.99 that I was going to purchase for sure and I am certain we would have spent quite a bit more because we were really liking what we were seeing. Perhaps this business needs to rethink their "public restroom policy". Looked like great items and good prices but we don't shop where we aren't treated and respected like human beings. Most businesses want their customers to stay and be comfortable but not this one. Even if the lady would have stated that the restroom was for customers only, I would have told her about the $22.99 item I already knew that I wanted. Oh well, we're off to spend our money somewhere else now.

High Quality Furniture. Beware of their return policy.read more

I really don't want to even give a star. They lost the name phone number and email . My dad bought…read morea lift chair. For the last 2 weeks he has needed. They don't care. Excuse after excuse. I would like the manager delivery the chair. I have no faith in people anymore. This is so wrong.

I don't know what's going on with Ashley Furniture in Lima Ohio, but the post-sale customer service…read morehas certainly gone downhill in the last few years. We've shopped with them for as long as my wife and I have been together and always had fantastic experiences until recently. It took them 66 days from the time I reached out to them to provide me a useful response. Their inability and lack of desire to communicate effectively in a timely manner has left stuck making payments me on an ruined, expensive mattress that no longer has a valid manufacturer warranty from this mess. I would highly suggest shopping elsewhere for your furniture needs. On June 24, 2023 I needed to file a warranty claim due to a expensive mattress cover/protector failing to protect the mattress we bought from them. The cover/protector was sold to us with the "guaranteed warranty" that it "if it fails protect your mattress and anything goes through it, we'll replace your mattress" as the mattress's manufacturer warranty is voided if anything gets on it. There was an accident and stuff went right through the protector. I tried to call and email for almost a week, leaving several messages, and never once got a response. I had to go into the store and speak with a sales person to get the warranty service info and call them myself. I filed the claim on 6/29, still zero response from the warranty claim service or the store responding to my messages. On 8/2/23, I contacted the escalation team as requested and provided my account the, and it took over a week to hear back from them. They kept calling my wife at work (nurse) despite me providing my number and telling them to update the contact to me. I was never once left a call back or claim number to get call them back though, just had to hope I was able to answer when they called. I also tried to reach back out to the warranty service and was told my claim had sat unprocessed for two weeks because they needed additional images that were not requested when I first filed the claim. I provided that a little over two weeks ago and still have not heard back. On 8/25, a customer service rep left a message on my wife's phone telling informing us that us that we needed to work with Bedgear, the mattress protector's manufacturer. She stated that a claim had already been filed by Ashely on our behalf and a replacement was approved, and that I needed to call Bedgear to finalize things. I called Bedgear, and no claim was found under my or my wife's phone numbers. The Bedgear rep helped me file a new claim, noting that I had tried to inform Ashley within 24 hours and had bee struggling getting help from them for almost 2 months. The claim came back from Bedgear denied in two hours because it had to be filed within 5 days of the incident occurring. I was unable to file this claim in 5 days because Ashley had told us it went through them at purchase and then took 66 days from the incident to provide me any info.

My mom scored a $270 bed set on sale for $80. Then, the cashier gave her a $20 Kohls Cash coupon…read more A day later, mom returned to use the Kohls Cash and discovered it wasn't valid until a day after she was scheduled to fly back to Arizona. The customer service desk was nice enough to let my mom use the Kohls Cash two days early. On top of that, the clerk noticed a mailer coupon that applied another 15% off the purchase. She clipped it out from a sheet behind her desk and slapped a few bucks off our purchase. For having awesome customer service and impressing my mom, Kohls gets my mark of approval.

I came to Kohls with my family over a month ago because we were looking for new clothes. We had a…read morehuge trip we were going on and hoped to find some good clothes for a good price. Not a great selection here. We walked around the entire store and did not find anything that we liked. We were pretty disappointed and probably will not be coming back.