My car broke down in Morrisville. At was on top of an already bad day. Dustin was as friendly and professional as they come. Did a great tow to my mechanic. read more

BEWARE!!!! DON'T ALLOW HACKETT ANYWHERE NEAR YOUR CAR. IF THEY DAMAGE IT THEY WILL DENY. TELL AAAA NOT TO USE HACKETT TOWING & RECOVERY The Good:My car was DOA. I called AAA (3 times but that's another review). Once I was in contact with Hacketts, things seemed to improve. They were in constant communication via text and phone. You could actually see where the driver is at any moment via maps. I believe the operators name was Nick (not sure). The Bad: As I said previously " Nick" was nice. Upon picking up my car from the mechanic I noticed my arm rest was broken. Asked the mechanic and he said it was that way when he got it to replace the starter motor. I then called Hacketts. Spoke to guy named Rich or Rick. He said he'd talk to the driver and get back to me. Of course " Nick" denied breaking my arm rest. Now Nick is a BIG guy, I'd guess over 300lbs. Once He towed the car I should have inspected the inside of my car as well as the outside. Complained to AAA and they will investigate. read more

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needed my van towed. Hacketts Towing was company that my AAA sent out. They are A+ company. Ricardo was a true professional and very knowledgeable. I would recommend Hacketts to anyone and ask for Ricardo Andrew read more

We needed a tow for a car that died in the middle of the road. We got to Hackett's through our leasing company agreement and so happy we did. Dave from Hackett's called us a few minutes after the request and was there very quickly. He was such a nice guy and so helpful. Very happy with him and the service! read more

AAA requested a tow. driver showed up 4 hours later and refused to tow after charging me for a bridge toll he clearly never used.

The Hacketts Towing crew was instrumental during my teen's car accident. They made sure my daughter was safe, assured her she is in good hands, called police and AAA for her, blocked off the safe parameter around the car to avoid any new accidents and even gave her a ride back home in warmth with selections of sodas. The following phase of them dealing with my insurance and claim handlers was smooth and under the circumstance almost pleasant. They are a definition of going above and beyond. Thank you The Hacketts Towing team!!! read more

Found Hacketts Towing through AAA. They came and towed the car to the mechanics right on time and with pleasant service. Ricardo was super helpful and made the whole thing easy. read more

First off, I'm not condoning what happened in those negative reviews at all. But since they happened over 2 years ago, I would think the owner wouldn't have people like that working for him anymore so give him a chance. I had an excellent experience yesterday with Hackett's Towing Service. Had to call Triple A to get my car towed to my Honda dealer. It was the quickest arrival I've ever had in my years of being with Triple A. The driver arrived in less than 20 minutes. Her name is Crystal. She expertly maneuvered the truck with flatbed and backed it into my narrow driveway on a busy road. She took extra care when loading it onto the flatbed and assured me she would bring it to the attention of the person I requested and she did. She was knowledgeable, polite and friendly. I've worked at a car dealer for over 20 years now and deal with many different towing companies - some better than others. Some don't care how they load and unload your vehicle and handle your car pretty roughly. I would hire Crystal in an instant. I also called the owner today and told him about my experience. He was very pleasant on the phone and appreciated my call. I also want to mention how sparkling clean the truck was. To me, that shows you take pride in your business. Next time our family needs a tow, I'm requesting Hackett's. Thank you for your excellent service!!! read more

I have been a member of AAA for almost 40 years and have never had rude, bullying or sexist treatment until Anthony of Hackett Towing came to tow us from where my elderly father and I had broken down. He refused to help my father into the truck, even when he started falling and was sarcastic and bullying to me. He spoke in a completely different tone to all of the men (my dad, the mechanics). I thought the days where mechanical tradesmen discriminated against women were over. Some basic customer service and politeness training is in order here. read more

Great customer service, on time, and knowledgeable employees. We needed a tow for our 2006 E-350 not too long ago, and called Hackett's. The owner Rick gave us a 30 min eta and the driver was right on time. He was polite with my mother who was more than frazzled and distraught over the van not starting, was very careful with loading it onto the truck, and got it to our mechanics shop safely and quickly. I'd recommend this business to anyone who needs a tow. read more

This company towed my car. The worker smoked a cigarette while working and then continued to smoke INSIDE OF MY CAR and I am highly allergic to smoke. This is completely unacceptable. Absolutely appalled and very frustrated. read more

I usually don't write reviews but I have to say this company is all that and then some. One of the the driver's name Scott picked me up when my timing belt cause my car to break down and he was the coolest dude I've ever met. He even took me to my house which is a few miles from where we dropped the car off at my mechanic shop. Can't say I've ever had a better experience. I even tipped him $10 but wish I had more to give him read more

We broke down at the end of our street today. Just feet from our house. AAA said it would take 3 hours just to get someone out there. Called Hackett's they were so nice and fast ... 15 minutes is all it took. Now the Van is at the garage getting fixed and we are nice and warm in the house. THANK YOU for you fast and friendly service. We recommend you to EVERYONE. read more