The thing that separates Simards from other delivery companies in my experience is that they put…read moreextra care into customer relationships. They will provide guidance on the state of your oil tank, for example. They are friendly, and timely with service. Highly recommend.

I have been using Simard for just about a year now and have had nothing but good reliable service…read more Everyone is so kind, they are always super quick filling up and it is always easy to call up and set up my next fill. They take cash, check, and card.

Jason C. & Sylvia M. were prompt, professional and courteous. ran a new outlet from the basement up…read moreto our bathroom in about an hour. cleaned up after themselves as well.

I don't understand the math behind the senior discount. I was told I am eligible for a 10% discount…read moreper gallon of oil. It turns out Palmer's math is .02 cents per gallon. For every 100 gallons that calculates out to $2.00. The price per gallon right now is $4.09 . My math tells me that's .40 cents off per gallon.

We have been customers at their Goffstown NH location since they bought out Putnam Fuel, it's been…read moreover 25 years we have used that company. Fast forward to today when they refused us when I called to schedule a maintenance appointment. What kind of company after 20 plus years being a loyal customer says they will no longer provide service to my boiler because I don't buy oil from them. Stupid move Haffner's. The customer service rep said they have had this policy for over 3 years, funny you guys had no problem servicing our boiler those 3 years till today. If I get my car fixed at a local garage they don't force me to buy their gas...

Haffner's will leave you in the cold. They promised a delivery they never made when we ran out of…read moreoil because of a broken gauge. Truly evil stuff.

I like this company! When you call their office, you always…read moreget thru very quickly to a live person. The people at the office (such as Tara) are always friendly and helpful. We have both gas and oil accounts with them. The pricing is good, and they have good prebuy options. Our fuel deliveries have been dependable. We have a service contract with them for repairs and cleanings. We've found that they are very good about making sure our furnace is in top shape. I like that the technician they send to our house is always the same guy. You get to know him, and he gets to know you and your heating equipment. We've had accounts with many other oil/gas companies over the years, and we found that this company is one of the best. They've treated us well, and that's why we'll continue to stick with them.

very unhappy with this company. my propane was leaking. they came out and fixed the leak. 5 days…read morelater it was still leaking. they sent same guy back that did shoddy work to fix his bad workmanship. they wanted to charge me for him fixing his work. I spoke to their customer service, their billing, and manager in service. they all assured me I wouldn't be charged. well, what you know. they charged my credit card. scratching my head how all 3 people ignored not charging me, or were they hoping I wouldn't look at my credit card bill.

Tropical Storm Isaias brought tree limbs down on my high voltage wire creating a single home power…read moreoutage near the end of Eversource's service area in Southern New Hampshire on Tuesday. I would be one of the last homes restored as we were a single home outage and we are literally near the end of Eversource's service area. Thursday morning at 6:00 AM I put a web request for propane into Haffner's web site indicating our propane fuel level and a remark indicating we were still on our whole house generator. I expected delivery on Friday or Monday according to Haffner's normal summer time propane delivery schedule. Haffner's WOWED me by delivering propane Thursday morning around 7:00 AM. GREAT JOB!

I've been a customer for many years. They installed a new Roth oil tank. They set up a system of…read moremake-up air for my furnace and installed an insulated furnace pipe that was required by code due to nearby combustibles. They have delivered me oil and serviced my furnace for years. I like to have my furnace serviced just before the winter. I have some anxiety about the system in general, though mine is only about 10yrs old. My dishwasher can't kill me. But the furnace and its carbon monoxide can. Getting it checked yearly before winter gives me peace of mind. Sadly, though service has generally been good, I was confronted with a situation that was incredibly disappointing. I had burner service/cleaning scheduled. I saw the man pull in and went outside and greeted him in a friendly way. He immediately started grumbling about my request for service so soon from my last service. It seemed he was irritated that I would want service so soon from my last cleaning. I explained that I like once-yearly service before winter; and the reason I was having it done in under 12 months was because of late scheduling the prior year; the prior year when I called for pre-winter service was busy for Haffners so I had to wait months, to February. I went on to explain that I wanted to get back on a pre-winter schedule but the Haffners employee continued to grumble and said with disdain that if I wanted service so early from the last 'we will take your money.' It was very disappointing to be spoken to like that. I said ok, you can go then, and I walked in my house. I called later and spoke to the manager Tony. Tony said that the man is well liked by customers and gets a lot of complements. Maybe so, but the morning he visited me was terrible. Tony didn't seem much interested and I sensed no exuberance in his concern for me. I expected more. He did inform me that based on my oil usage I could go as long as 2 years without service. I thanked him for that. I told Tony that his employee may have wanted to convey that kind of message to me. But the manner in which he did it was full of disdain. Too bad because they have a great business, do great work, and most people there have been wonderful. Maybe some there need a refresher in how to talk to customers.

I'm very happy with their oil service. However I am very unhappy with their furnace service. I had…read moresomeone come out because my furnace Wes making a racket. guy comes in says there is nothing wrong with your furnace it's the batteries in your thermostat. changed the batteries adjusted the flame and he left. O e week later I have key come. ThDre is a while I. my heat extender so they red tag it. thankfully I was able to get someone to replace my furnace within two days. I emailed haffners and never heard back. I will never use their furnace service again

We switched an oil account to Haffner/Energy North from another local provider. We also had them…read moreinstall a new Oil furnace/boiler. While oil delivery service has been satisfactory, the install was overpriced and raised questions about the integrity of Haffner's/Energy North. We had a proposal from our former dealer to install a Buderus boiler based system. I asked the Haffners team for a proposal and price to install a system of equal quality and especially efficiency. Haffner's proposed to install a Peerless boiler based system. In multiple discussions, that system was represented to be of the same quality and efficiency as the Buderus. Those representations proved to be not accurate. I later learned that while Peerless is a very well regarded brand, it is of lesser quality and lower efficiency than the Buderus. This first came to light when one of the Haffner's technicians who installed the Peerless system acknowledged those facts in conversation after the install. I was very disappointed and immediately raised concerns about the inaccurate statements and the lack of value in what Haffner's had installed. They "met the price" of the Buderus proposal [their original price was higher for the Peerless system]. When I challenged Haffner's supervisory staff, they offered a $100 dollar price accommodation. Given the discrepancy in value and efficiency, that did not begin to make up for the inaccurate statements we relied on in accepting their proposal. This was a system for a 95 year old widow, they should have been more honest. I ultimately spoke with a neutral party about the comparison between the two boilers - a 30+ years in the business plumbing and heating professional who has worked in my home [the system at issue was for my elderly mother] for two decades. He said while Peerless is a good quality unit, it is not at the level of the Buderus. He said in his entire career, he never had experienced a defect in a Buderus device. He also explained the difference in efficiency. In the peerless boiler, heat is transferred in a single pass around a heated chamber. The medium to be heated in the Buderus system passes three times, transferring more heat for each unit of oil burned. That information only increased my disappointment with what Haffner's's/Energy North represented to me and how they treated my mother once the inaccuracies and unfairness were brought to their attention. Conclusion: Good service and low oil prices. But pay attention to what is represented about equipment quality and efficiency. In retrospect, we should have stuck with the competing local dealer and installed the Buderus based system.

I had an issue with my boiler last year which led to the house not having hot water. I left a…read morevoicemail after hours asking for service, and they were able to have someone at my house the next morning to look it over. The service tech was able to pinpoint the issue and replace the components in roughly the same amount of time as a yearly service would take.

Never, I repeat NEVER get service for your furnace from these people. They ripped us off the past…read morefew years until we finally caught on to it. They've been charging us for annual burner service/cleanings and never actually cleaned our furnace! Not once in four years! I have pictures to prove it. We knew something was not right when every year we were burning more and more oil. I called in a new company, a heating/AC specialist just to look at it this year and when they removed the flew pipe and top of the furnace, it was loaded with ash and black soot. Over an inch of soot! Ash in a 3 inch pile! We were told that even the oil filter on the tank hadn't been changed. I'm ripping pissed. So dishonest!!! If you use them currently, please have a heating/AC professional come out to double check your furnace! My neighbor used them too so after telling him what happened to us, he had a tech come out to look at his furnace and SAME THING! NOT CLEANED properly. These guys should be investigated for cheating people. Oh, and they also go under the name Colonial Oil. I posted on both.

I am have a brand new truck and use this carwash all the time for both my vehicles. A couple weeks…read moreago I went through and heard a loud bang from one of the brushes on my passenger side. I should have stopped when I got done but was in a hurry and went home. The next day while in the sun I noticed scratches from the front to the back of the vehicle. I contacted the carwash and after serval weeks they finally got back to me and gave me the standard answer of this couldn't possibly been our machines and they would have received several complaints. Well I am not sure that most people have new cars with spotless black paint but when you get scratches all the way down the side of your car you notice. I didn't assume much from this place but I expected a little investigation and maybe to see the car but they didn't even care. Customer beware the damage is not worth the free vacuums.

Absolutely horrible, I had my side mirror broken during a was. I immediately got report it. i did a…read moreclaim and after weeks snd countless emails, I was told because my car is 10 years old and what looks to be after market mirrors they can not take responsibility for the damages. I had a membership, I cancelled and never will go back