Our experience with Burkholders was excellent in every way. The sales people Ashley and Kim we…read morevery helpful thoughout our project and several changes we needed to make. The installation was perfect Mark and Chris did top notch work cleaned up after themselves and took care of minor issues quickly and professionally

Burkholder's was paid to remove an old fiberglass tub in our primary bathroom and replace it with a…read moretiled shower enclosure, They were also paid to replace the old floor with luxury vinyl tile. Their price was high, but on par with other contractors. Burkholder's sales staff is very professional and their installer is very skilled. However, there were issues. When the installer cut out the old fiberglass shower enclosure, he did nothing to contain the dust. He did not hang plastic or use an air filtration system. Also, he did not have enough tarps to cover the entire floor, so roughly one third of the floor was not protected. Before the installer was about to grout the shower, I learned he was planning to grout the corners and other areas of a shower where dissimilar construction materials meet. Having done many home improvement projects over the years, I was fairly confident those areas should be caulked and not grouted. But I wanted to be certain, so I called the grout manufacturer, Laticrete. I spoke to two technical representatives (one used to work as a professional tile installer), and both advised against grouting those areas because the grout will crack. So, I told the installer to use color matched caulk instead of grout in those areas. He said Burkholder's has never had a problem with the grout cracking, but they would order the caulk that matches the grout. When I returned later to check on his progress, I noticed the entire shower was grouted. I asked him about that and he said the owner instructed him to grout the entire shower and caulk over those areas later. Applying caulk on top of grout is also wrong and something I confirmed with Laticrete. Grout is a porous surface, so there is a high likelihood the caulk will separate from the grout and mold will form under the caulk. I questioned the owner about this in a text and he wrote, "We always caulk after grouting, with no issues." Not true, according to the installer. They never caulk their tiled shower enclosures. The owner knew what he was doing was wrong, but did it anyway. I could have insisted that Burkholder's remove the grout and replace it with color matched caulk, but I was concerned they would do a poor job, just to make a point. So, I asked them to warranty the grout against cracking for 10 years. As expected, they would only agree to warranty the grout for 17 months. The normal warranty is 12 months. After the job was finished, I asked Burkholder's for their MHIC license number, and they could not produce one. In Maryland, unless you are a subcontractor performing work for an MHIC licensed contractor, you must have an MHIC license to do home improvements. That includes bathroom remodels and installing flooring, other than carpet. If you decide to use Burkholder's, make sure they are licensed to do the work you want them to perform. Also, know the law and insist they follow it. In Maryland, you can check the status of a home improvement contractor's license by going to: https://www.dllr.state.md.us/cgi-bin/ElectronicLicensing/OP_search/OP_search.cgi?calling_app=HIC::HIC_qselect

A&S Flooring completed a large project for me, including 2,100 sq. ft. of LVP and three floors of…read morehardwood stairs, and the results are fantastic. As someone who truly appreciates high-quality work, I was thoroughly impressed by their attention to detail. Jonnathan is straightforward, honest, and easy to work with. He provided a very competitive estimate and delivered exactly what was promised. His lead Jesus and the rest of his team are incredibly hardworking and clearly take pride in getting every transition and cut exactly right. The team was respectful of my home and proactive about ensuring every detail met my expectations. It's rare to find this level of workmanship at such a fair price point. I highly recommend them!

the only reason I'm providing 2 stars is because I love my carpet. the install for the tiles are…read morehorrible . I was informed it was the materials I bought , but I went to Lowe's like most people do. The grout is coming up everyday , and I had them done less than 60 days ago. I mop and it's sandy water . My child stepped on a piece of the grout that's coming up.I will spread the word about this situation to whomever will try to use them.

Hard to believe this place is still in business if my experience is typical.. Trying to get quotes…read morefor hardwood floor refinish - went on their website and requested quote - no reply.. Next day called store and left message - no reply.. next day called and left message second time - asked if they were still in business - following day got a call from someone who's area code was not familiar - said someone would call me. Someone DID call me - rudely asked "what do you want!!" - said someone else would call to schedule appointment (Ain't heard back).. Called Jordans flooring in Martinsburg and had appointment in 23 minutes.. If you call Tripps and get a message saying they are busy helping another customer, just call Jordans cuz you'll never hear back from Tripps!!! Poor business..

Tripp's recently removed some ancient carpet from two rooms on our main floor, replaced it with 3"…read morered oak planks to match our existing hardwood floors, and then refinished everything. It all looks beautiful. Travis and Ethan were punctual, nice, helpful, knew everything, and really did a great job. I'm so pleased that I've now hired Tripp's to remove the old carpet from our basement and redo the whole space in vinyl laminate. Can't wait to see how great it will look and how much it will improve and update our lower level. Kenny was super helpful in educating me about LVPs- great service. Michael is so nice.

My mother purchased carpeting from Carpet Gallery. From start to finish, it was a great experience…read more Our project manager was Jeremy. He was exceptional - so patient, friendly, knowledgeable, and helpful. Ronnie and Margarita removed the old carpet and installed the new. They were prompt, professional, extremely hard-working, and did a great job. We have only positive things to say about Carpet Gallery. So glad that we chose them!

I went to the Carpet Gallery in Hagerstown Md in November 2020. I wanted to buy solid colored…read morecarpet that could be cut and bound for seven different sized rooms. I told the salesman that I wanted relatively inexpensive carpet and he showed me some very small sized samples. I paid half of the cost down and it was delivered in January 2021. As it turned out, this carpet was the most horrible looking carpet you would ever want to see, The guys that delivered the carpet demanded the check before the carpet was laid down and told me after I asked about the stain like markings on it, that it would look better after being laid down for a couple days. I did not have my glasses with me, and I hate confrontations , so I waited 2 days and then went back to this empty house I was having work done in. Well the carpet even looked worse , and I called the Carpet Gallery. They refused to offer to do anything about it , and insisted nothing was wrong with it. I filed a complaint with Better Business Bureau, but the Carpet Gallery did not respond. Finally , I reluctantly filed a small claims lawsuit. Unfortunately the judge was not pro consumer and I knew a few minutes into the hearing that he was on the side of the company. That feeling made me nervous and I did not do a good job of presenting my case. I had read before the hearing that it was very difficult to win a carpet lawsuit based on the bad appearance of the carpet. Anyway I can appeal but I don't know if it would be worth the time and effort. So all I can do is warn as many people as possible about this company. Once they get their hands on your money, you are over with them and they will not do anything to satisfy any complaints you might have,

We are so happy with our new Topline countertops. Absolutely beautiful, and more than what we…read moreexpected. The staff were friendly and did a great job and were very respectful. The change is amazing. We feel like we have a new kitchen and the countertops made the old cabinets look new too. They gave us an honest, detailed estimate up front, and a professional job. We didn't want to go with Home Depot or Lowes. We really liked that they are a locally owned business for over 30 years. Will recommend them to our neighbors.

I always try to shop locally owned businesses whenever possible, so Topline was my obvious choice…read more I'm so glad I went with them, everything from the consult, to the measurement, to the install from 2 very nice and professional young men, went beautifully. I am so pleased with my kitchen granite countertops, and I highly recommend this company.

Kristen and her team were friendly and efficient. Frederick Tile provided me knowledgeable help in…read morechoosing tile and then followed up with timely communication regarding my order. The quality of the products I received is outstanding. Care was provided for every detail of my order, nothing was missed. The price is comparable to a big box store but Frederick Tile has much, much more to choose from. I had a great experience and highly recommend this business to anyone seeking flooring and/or tile.

Ok so I went to Frederick Tile for my shower stall which initially needed the entire shower re…read moretiled. Then it turned out that I only needed a couple of boxes out of 7 boxes of tile. The contractor told me it shouldn't be a problem returning the 5 unopened boxes. I was told they can't except the said boxes as they had to order the tile? The contractor was shocked saying he had never heard of this! Never again ever will I use this company.

Genaro Carpet did an amazing job!! they refinished our existing hardwood, laid new carpet, hardwood…read moreand tile all for a reasonable price and in an efficient timeframe!! I highly reccomend Genaro Carpet and I look forward to using them again!

Julio and his guys are outstanding. They worked with us in the midst of a hectic move and redid our…read moreentire house! Beautiful hardwood, trim, and baseboards. Everyone who came into our home was efficient, timely, and did excellent work. They are kind and talented! I wouldn't go with anyone else and I've even tapped Julio for other contracting projects, since he is so reliable. I trust him completely. They have also done our backsplash and deck repair. the value and communication is unmatched. We are so grateful to have found Genaro Carpeting & Flooring!

Beautifully refinished floors! Alex's team were professional and very skilled! They worked around…read moremy schedule and made sure I was extremely pleased!

J&H refinished our living room, stairs, office and porch. I could not be happier with the job they…read moredid. Neat, complete, timely and beautiful job.