I have used Hagerty for 15 years or so with various classic cars I've owned. This was the first claim I had and honestly only looked into it for advice. I was pleasantly surprised when they offered to take xare of the issue. I eould wholeheartedly recommend Hagerty to anyone. read more

Always good customer service and great attitude on the other end of the phone. Very helpful and understanding.

I was looking for reasonable insurance for a Buick Grand National. My normal insurance company would only pay KBB if something happened. So in this case a 50k GN in Kelly blue book was $7500 and wasn't cheap. I got better insurance for half thru Hagerty paying me what the cars true value so it was a no brainer. read more

Hagerty canceled my insurance for having too much horsepower even know is only a show car. Still runs on stock 10" rubber. I know for a fact that they ensure thousands of full on drag cars but cancel me?? read more

Hagerty - Auto Insurance Near Me - Traverse City, Michigan

Changed our 2002 Camaro SS SLP from State Farm to Hagerty. Went from minimal coverage at State Farm to stated value full coverage with Hagerty and dropped our annual premium $70. Can't beat that! read more

Worst insurance ever. For a couple major reasons. If you have even a couple small comprehensive claims, they will mark you as high claim frequency and therefore have a reason to raise your rates. A claim involving multiple vehicles they will code incorrectly so when you run your CLUE report you will see multiple claims even though it is a single event. If you have a claim on your regular use vehicle auto policy, they will use that toward your claim frequency for the Hagerty policy. Second, the Roadside assistance is abysmal. On the website, they say the average response time is 60 minutes. When you call for roadside assistance, they say someone will arrive in 75-90 minutes, but you will regularly wait 3+ hours and possibly go through several service providers who cancel after you wait an hour or more and then you have to start the 3 hr wait over again. You also get crap service providers since they only pay $25 for a hookup vs going rate of $80. Hagerty Roadside also pays far less per mile. So no decent service provider takes any of their calls. One provider we had literally rubbed the vehicle while on the tow truck against a tree branch. Granted he paid for a detail to get it out but the fact he can't back up his tow truck on a 30' wide driveway should tell you something of who they contract with. When you bring any of this to their attention they just give stock answers like others have described. If Hagerty spent 10% of the effort they did in going public into improving their service, they might get better reviews. We also all know what happens when a company goes public-- customer service generally goes downhill. Not sure how much lower they can go... read more

1959 Impala out of state purchase was damaged by Transport Co. during enclosed trailer transport. Transport Co. provided a cancelled (unknown at time of hiring) Insurance Summary Sheet (DVI). They said they would TCO it with cash, except of course they disagreed with Classic Car restoration/body shop Quote. They chose not to TCO repair cost. I was reluctant to contact my insurance to cover what should have been covered by Transport Company. But Hagerty from the get go put me at ease. All agents were very supportive, friendly, and the Claim was processed quickly. Thought my since forever bucket list 59 Impala purchase had turned into a nightmare right up until I contacted Hagerty. Hagerty turned it back into a dream purchase by allowing customer (me) to select restoration/repair shop I was comfortable with and as such so fitting for a high value classic car. Thank you so much Hagerty! read more

Annoyed , was led to believe on website I would have insurance today. so I submitted payment and was prompted would be contacted in a 2 days. not a good start, I could be on the way to the DMV right now. Should of went Grundy read more

Within 5 minutes I had insurance on my classic car. Couldnt have been any easier! Thanks

The rate of price raises is scarry. However, I blame our greedy, crooked and grossly incompetent democrat administration for this.

I just added my 2023 Corvette to my Hagerty policy. Hagerty understands why we have nice collector cars. I really enjoy the articles, auctions, and classified ads through Hagerty. read more

I was recommended to use this insurance from my agent Doug Danaher of stone agency, or an after multiple years with Hagerty I am still extremely satisfied with the company, as well as Stone Agency read more

Absolutely affordable correct coverage for collector, custom, antique and one of a kind vehicles. They are out for the owners best Interest. I won't go anywhere else. read more

We won't be doing (attempting to do) business again. I am very disappointed. I called earlier in the week and completed the application only needing photos of the vehicle to complete. I submitted the photos today and decided to follow up with a phone call only to be told that because my car was stored in an apartment building garage in California it would not be insured. What a complete waste of time. Don't you think that if you know that someone is based in California that you make that detail clear in the initial phone call rather than being a complete waste of time? By the way many people that live in the Los Angeles area live in apartments. Classic Ferrari's, Jaguars, etc in my garage. We have private security here - tenants pay for it. Do you honestly think a car in a private garage or storage unit is safer? If you do, you need to serious reevaluate. I had so much hope for Hagerty. Also, my father tried to insure his Bentley only to be questioned as to his experience level with a 600 HP car. He is 84 years old! To think he would be treated like a 20 year old buying their first Trans Am to drag race up the road. What a joke! read more

Simply the best in collector car insurance, they "get" old cars regardless of what it is!

Best auto insurance experience I have ever had! And it's an excellent rate for cars that are hard for the normal industry to value,

I recommended a friend to Hagerty. After I discussed the details and how good Hagerty was, he switched his classic car over the next week.

Great insurance coverage for the auto enthusiast!

We have been using Hagerty for our Classic Car insurance for about 3-4 yrs , so far no complaints, customer service Reps are awesome, I would definitely recommend them to anyone one with a Classic Auto. read more

Warning! Harassing, threatening and extorting him to drop a valid claim! I just found out I am one of many victims of this horrible company! I was insuring 1 classic car and 6 classic motorcycles with Hagerty Insurance. Our car was stolen. We reported it to police on the spot and next day to Hagerty Insurance. We left several messages but no one at Hagerty Insurance would call us back! Had to get their manager involved (That even took 3 attepts to get his attention) and finally the adjuster called and took our recorded statement over the phone. Then it took her approximately 15 days just to get us a claim acknowledgment letter! Then they sent a so called "Investigator" to our home for a second recorded statement! We welcomed him in our home, served him coffee, fully cooperated and gave him all the answers based on or understanding. Next day, he called my disabled husband and started harassing, threatening and extorting him to drop the claim! We became very upset and reported him to Hagerty's manager (which most probably is part of their dirty scam) and opened a complaint with department of insurance. Now, they started playing games and giving us even more hard time (Naturally). It's been about 60 days now and nothing. They say "were investigating! We have cases that are 8 months old! Bla Bla Bla" ! Not sure they are investigating my calls to my mother or trying to nail me on paying my hair dresser for her services!!! This is a joke. We have been sharing this horrible experience with our friends, family, car club members, lawyers... Everyone is discussed by this companies business practice and the way they treat people. We have been advised and decided to practice our 1st amendment rights to the fullest extent and we encourage everyone to do the same. Enough is enough. read more

I used them for many years. I made a simple request to increase coverage after I invested $20K back into my GTO. They made me jump through all kinds of hoops, take tons of photos, itemize what I did and prove it. ok, fair enough. then after spending hours getting everything together they ghosted. wouldn't respond to my calls, emails. I talked to 5 different people and none of them would help. Called American classic car insurance and they had me sorted in minutes. Hagerty has awful support. read more

Thought they were the best. Bought the best car with UGR mod's and they refused to insure. They didn't even say why... well they said 1100 Hp was "to much". Pics on their page and cars in their office have more HP! read more

After spending 2 hours building our policy, our quote went from $437 to $697. I went onto chat and at that time I was informed they would not provide coverage because our Mercedes was not one they wanted to insure. I guess only certain classic cars are covered . The quote should have been halted after entering the vehicle information. I entered all of our personal information and was going to have to wait at least 2 days for the quote to be reviewed. IF you go through them, CALL, don't go online. It was a waste of time. read more

After being A customer for most of over 10 years usually with 3-5 vehicles at a time insured. The inconsistencies and excuses have gotten too much, usually the answer you get will depend on who you talk to. Maybe its the drive to be a "media" company and and pushing content over providing a service now. Long story short With multiple collector vehicles (Mainly Porsches) that are driven an average of 1000-1500 miles a year and not daily driven ( I have a long commute and have throw away cars on regular insurance for that) up until recently I haven't had issues with insuring my vehicles, Unfortunately my 2009 Cayenne GTS was one that they decided didn't meet their collector standard despite the collectability of which was a topic of full articles of the Hagerty in 2019, 2021, and 2022. All relationships must eventually come to an end and Leland West, American Collector, Safeco, American Modern all considered it a modern classic and would have no problem insuring it. Only J.C. Taylor and Hagerty refused. read more

Applied for insurance, filled in the online quote and paperwork and then signed up for a policy. Waiting for tags and following up with them 3 times before only for them to deny me because they require me to register 2 cars with them??? Why is this not outlined in their online quote system. Aside from this I had to call them to follow up and find this out. Why are they not proactive calling / following up with the consumer rather than the other way round? Overall really poor customer service, I would avoid them and save yourself the time. read more

They were very accommodating in a difficult time a deer had hit my Corvette while driving during the day. As you know Corvette has fiberglass front end and it's one piece. I found a great shot to work on it and he was very accommodating of the shop and how it wanted to approach fixing my car. It has 28,000 miles on it it is in pristine condition a 1988 Corvette convertible I am so happy with the way I was treated. I will get my car back at the end of this month and it will be welcomed home. Thanks to haggerty and what they did for me. read more

My name is Matthew and I live outside Atlanta in Cumming. I have been a loyal Hagerty insurance customer for over 15 years and have multiple (4) cars insured with them, I have even referred 6 or 7 of my friends who also have car collections to them. They have always been great. The problems began when my Corvette was stolen last year and I finally needed the insurance. They became terrible, customer service went out the window and when my policy came up for renewal they MORE THAN DOUBLED my premiums!!!!!!! 1 claim in 15 years SHOULD NOT DOUBLE YOUR PREMIUM!! Hagerty is fine as long as you just send them your money and never turn in a claim. What is the good of having insurance if they double your premiums if you use it?? read more

Just canceled my policy. Long, long wait to get an agent. She told me I could have used "Contact Agent" on the Hagerty site. She had no idea where that option was. Doesn't exist. So I clicked a Covid-19 "Click Here for Faster Service" link, I get a Salesforce error. Authentication error stating required fields are missing. Not functional. Did anybody test this? The site says you need a signed letter to cancel. You don't. You can call to cancel. I told the agent this. She didn't want to know (didn't care) which website page I visited that failed to mention this. (She said she didn't have access to the Hagerty website.) I told her I could help by providing the info, please include me in correspondence regarding this improvement. (I'm sure A LOT of people are affected by this oversight. It would help customers IMMENSELY.) She wasn't interested and didn't want me to help. Just hire some people who care (web designer and agents). Simple. read more

So far Hagerty is 0 and 2 for assistance. When we had a small wiring fire they were so slow in responding that I had the vehicle fixed before they inspected it. Their delay of several weeks for inspection during the height of the car crusing season was unacceptable and Hagerty did tell me that if I made repairs before inspection they wouldn't cover any of the costs. I wasn't waiting weeks and covered the damage out of pocket so I could enjoy my classic truck. The second issue was even though I pay for roadside assistance and towing upto 100 miles they were unable to get me a tow whne the vehicle broke down. They said they couldn't get anyone for a day or so and to call 911 for help since we were stranded on a back road in Indiana. I had to call a friend to drive 2 hours to come get us and the truck because leaving the truck on the side of the road wasn't an option. My advice is to avoid Hagerty and go with Grundy which is what I'll be doing when my policy renews. read more

The claim process was painless because the people you deal with during the claim are very knowledgeable and understand how classic car owners love to enjoy and appreciate their vehicles. Highly recommend Hagerty to provide the protection you need. read more

Best insurance experience I have had and I am 74 years old. When my body shop was late in delivering the estimate, Hagerty did it for them from my photos! Above and beyond! read more

They make it very difficult to actually sell you the policy or approve you. They just ask for money upfront and after that the underwriting calls you to gather information about your daily driver car. Some of us don't rely on a car for transportation and we are sharing vehicles with a relative where we are insured. They still don't want to take that to insure the classic cars. Instead of asking for money upfront and they delay the entire process of actually giving you insurance and there is zero customer service. It's like talking to the air. I mean if I sent them something that wasn't what they wanted, it shouldn't take me to have to go back to them a week or two later to follow up. They should be communicating with me regarding this matter specially since I left in the comments to email me so I have proof of who said what and to better clarify what they want. Insulted me over my relatives car policy in which I was the driver of one of their cars. They wasted almost a month of my time as I'm trying to save money with them insuring insuring cars that needed to get repairs done to be roadworthy and haven't even been driven at all since repairs need to be made state already sent me letter to suspend my plates for a car not being insured despite me not even driving them since they are broken and it's been hard to find insurance that will take cars older than 25 years. Heard of Hagerty and there website is super slow to get information down but I thought it was worth the time since I will be saving money on cars I will drive once or twice a month and got to pay state to reinstate my plates because of some bs law and old cars should seriously be exempt from it. Ten the lack of communication from Hagerty wasted my time and money. Had to wait almost a month to cancel payment on my check since they make you go thru a bunch of hoops to actually sell you the policy. Now when I insured one of my old cars as a daily with another company and I get back to Hagerty with another quote since I removed one car which is now insured as a daily driver in order to qualify for Hagerty. I email them and tell them to cancel out X quote and I will pay for Y quote which is the updated version and I also adjusted to minimum liability coverage to save a couple more dollars and the representative sends me an insulting email how they won't issue me a policy until I provide a list of all drivers in the house and until I provide a daily driver car. I just did the latter and the former of all drivers in the house, mind you the other driver does not drive my classic cars and has no interest in them to drive them at all. So stop insulting me over something. You obviously do not want my money now!! You are not the census bureau to take head count of drivers and excluded drivers who have never driven in there entire life and now you are trying to insult me after gathering all my information. Also I am never able to get an immediate response to any emails.i have to wait for days and days sending follow up emails when someone from somewhere answers and even then they do not address my problem. Seems they are far from what the founders of the insurance company were striving for. They are making it harder to insure classic cars than any other major company. There service is far worse rhan that of non-standard insurance companies. Takes them forever to answer then they do not even address the queation in they response. It seems as if a Chatbot answers the emails. An insurane company with this lack of service during the registration process just only wanting money upfront when they should ask for all documentation and when your approved then ask for money. I really wanted to try out Hagerty and save money but there complication of the entire underwriting process is not worth it. Now to tell me you won't sell.me a policy until I give you the documentation, , I already gave you instruction on what I want and seems you can't read my emails. I can see I'm not the only one with this issue that there's many others who have all sorts of issue with Hagerty. It's just going downhill pretty quick with lack of customer service. read more

very unprofessional. claims department don't answer calls back and literally hang up on you.. when they are clearly at fault as per police report.. we were forced to seek out legal council.. read more

I never got around to writing a review for this company but I just want to say that when I first signed up for insurance with them to cover my 1965 Ford they were a breeze to deal with and when not two weeks later my truck caught fire while driving down the 91; Hagerty gave me no issues and found me not at fault; covered all costs for repair and did so in a pleasant and timely manner. Outstanding service and plan to be with them for a very long time. read more

Hagerty - 65 Ford F100 - Auto Insurance Near Me - Traverse City, Michigan

Horrible service I signed up for the annual insurance along with the towing service. I called for a tow truck at 8am and requested a flatbed, driver shows 5 hours later with a hook tow. The tow company Dreamworks Auto and Hagerty apologized and promised that a flatbed would be onsite the following day at 9am. At 11:30 am I was told the job was just assigned to a driver and that he would be onsite roughly around 1:30pm. I cancelled all Hagerty services and went with another insurance company. Don't fall for all of their "bells and whistles".....Horrendous! read more

Discriminating questions, Have I ever own a supercar in the past??? How long have you own your car? Is there a lienholder? Deny coverage then change their tune to explain perhaps the car im trying to insure is a model to risky for them...I forgot, insurance strictly want to get premium on no risk....BS company, go somewhere elses, they will NEVER get my business. read more

Staci, one of the adjusters has tons of attitude for no reason, and also never picks up her phone. Anytime I've ever called i always get her voicemail. And after two weeks of trying to reach her, she then went on vacation. They also took a month and a half to still not pay me my payment for a small fender bender that ate up so much of my time at work since i work a 9 to 5. I've spent 20 of my lunches trying to figure this out, and why my payment email wasn't being sent to me. I got 5 different agents to try to help me, and they & their managers said i should've been paid by now but the time keeps ticking and I still have not got the direct deposit email. Absolutely the WORST CLAIMS DEPARTMENT EVER. I work at State Farm, and people would be fired right, and left for this kind of nonsense! #BewareofHagertyOwners read more

I've been paying for this insurance for about three years. I pay extra for the "drivers club". I got one tow. There are "supposed" to be many extra benefits you get with the drivers club. DONT PAY FOR IT! I can't log on. My account shows I'm paying, shows I'm a member of the drivers club, gives my membership ID number, list my benefits, but nothing! When I try to access my benefits I only get a message to join and what it will cost me. I have made call after call to try to fix the problem. The phone reps log on to my account as me, see the problem, but cannot fix it. So they say they will forward the issue to someone who can. Then that ends it until I call again. I'm going to cancel my insurance with these people and I want a refund of the fees I have been paying for the last three years. Completely dishonest. I'm thinking the whole "drivers club" thing is just a big lie to get you to pay more. read more

Can't I pick zero stars? After waiting 30 minutes for customer service, they took my information and said someone would call to discuss my complaint. three days later, zilch read more

Hagerty just hit me with a 20% premium increase for this year's renewal. I insure two classics with them, at very modest agreed upon values. The premium increased more than the amount it would be if I added a third car! I had no accidents, no tickets, or claims of any kind. Coverage is the same and there is no increase to the replacement value. Attempting to discuss this increase with them results in generic excuses being sent back with no clear answer. Things like; "due to severe weather in your area". Yeah, right Hagerty! There's been no such 'events' in my area and none of my other cars or motorbikes, insured in the same area but through two other carriers, had their premiums go up... They are showing quite a bit of bravado for a company that isn't the only answer on the market. This has been a huge red flag and wake up call for me, I thought Hagerty was awesome but it turns out that you cannot trust them, even at a billing level; how will you trust them if something happens and a claim needs to be filed??? read more