Dirty Dog is a Dog Groomer as well as a DIY Pet Wash establishment and Pet Bakery…read more Upon walking in all I could smell was fresh baked cookies. Yes!! Cookies and Donuts..Homemade for your fury friend at a decent price. Brilliant idea . They appointment to have my Moms pup Sammy groomed. Wash and cut. Normally they have quite a lengthy wait. We placed our name on the wait list. Luckily we were called later on the that day for an appointment. Sammy; my mom's dog was squeezed in to have a wash and haircut. Donna was our Groomer. She came out to greet Sammy, listened how we wanted him groomed and the icing on the cake was that Sammy felt comfortable. (He is a nervous rescue) Donna's expertise was the highlight of our experience expecally when Sammy came out to greet us smiling waging his tail looking like a million bucks. Donna did such an incredible job on his hair in a few hours time. So much love and compassion for my furry brother. We highly recommended this Pet Spa.

Terrible terrible service. I brought my husky in for a grooming and while she was overdue for a…read moregrooming and had a thick exterior coat, she was not in need of what they did. The staff called and recommended to us that our husky's belly be shaved due to the matting of her fur and I declined. I was not listened to by the staff and received another phone call saying that it was in my dog's best interest to shave her, despite the fact that I had already declined to have her shaved, and that they couldn't let her leave being that matted (?? this is my dog - therefore I have the right to decline what is being offered if it is not what I want done to her or if I think it is against her best interest given that she is a HUSKY who naturally temperature regulates with her thick coat). Then I got a third call from the manager saying that my dog needed to be shaved. I was not made aware that they were recommending her entire body vs just her belly (which is what was told to me on the first phone call I received and when I declined to have her shaved). The manager, Janet, also did not state that an alternative option would be to come pick her up and not have the grooming finished, despite her later telling me that she did offer this to me as an option. Huskies are not to be shaved, any groomer should know this. I later found out (after they shaved her) that Dirty Dog does have a policy to not shave huskies, so I am having a really hard time understanding why they broke their own rule after their paying customer declined (twice) wanting their dog shaved. After being told she needed to be shaved even though we declined twice, we agreed to have her belly shaved because that is what we were lead to believe they were going to do. They ended up shaving her entire body and Janet was not kind or respectful to me when I expressed my frustration at the situation. Not once did she take accountability for the situation but rather continued to try to convince me that I was in the wrong and this was the only option. I am incredibly disappointed in the service my dog and I received today. I will not be returning and I strongly believe no one else should either. Very poor manners and customer service. They tried to fall back on the fact that my dog's fur was in bad shape (which it certainly was not in good condition, but never has any other dog groomer EVER recommended shaving any of my huskies because apparently they are better at doing their research and understanding of the fact that huskies ARE NOT TO BE SHAVED), instead of apologizing for their unwillingness to listen to me as their paying customer. They also tried to fluff things up by saying my dog "was happy to have the fur come off," but they were likely just trying to absolve themselves from any responsibility of not listening to their customer. I understand the risks of matted fur and know that more frequent groomings are necessary in the future. What I don't understand is how Janet and her team at Dirty Dog did not take no for an answer the first time I told them I did not want my husky shaved and how they refused to offer consideration, empathy and an apology for how the entire situation played out.

We occasionally bring our dog here. He's excited when he thinks we're going to Ruff Life. He's…read morenervous in the car that we may not be going to Ruff Life. When he gets to Ruff Life, he's freaking out with excitement. And the Ruff Life crew is happy to see him too. They are very professional and quick to provide service. When I pick up our dog at the end of the day, he's tired because he obviously had a good time. And he almost never needs to go to the bathroom when he leaves or drinks a bunch of water at home, which means they're taking care of his needs. I highly recommend Ruff Life based upon our experience. Also, it's always a hoot to see all the dogs running around in the "hockey rink". 5 Stars

I thought this place was ok, although the last 2 times my little puppy did not want to go. In fact,…read morethe last visit there I watched the guy pull her into the back, I should have known then. When I picked her up her behind was covered in feces. I couldn't figure out what the smell was until we got home. How heck do you send a dog like that... I don't even know what happened. She's never had an issue with pooping and it's never been stuck to a backside before. We will never return.

Kevin and the staff saved my dogs life. Cosmo had a medical emergency onsite, nothing to do with…read morebeing there. The quick identification and response, Kevin coming in and bringing Cosmo to the ER for life saving surgery will keep us as customers for life.

LOVE THIS PLACE, my pupper loves this place too he gets super exited to go there,…read more they know him and all other pups that i have seen by name and the best part is there are always people in the play area to keep an eye on the pups, great place for socialization and to tire out an active pup, prices are inline with everyone else and the quality of service is far better

Love this shop for all my animal needs. The staff are always friendly and help if I ever need it,…read morealthough rarely do. Love the app! Download it for perks and savings! I've already saved up almost $50 in cash credit to use just by being consistent and buying here for my fur babies. There are always insider perks and promo codes. Even free coupons for free or discounted food!

There were two groomers on Sunday, August 2nd at 4pm. The groomer who is actually clipping my dogs…read morenails was doing a great job, but the assistant that was holding my dogs head firmly, which you can tell my dog was not liking. It was aggressively, rubbing her hands all over her face, pulling at her lips because she's a boxer and she thought she had big lips and was stretching them like they were wings.. she continued to rub her face like she was rubbing a crystal ball. You could tell my dog was not happy. I asked her politely not to do that, but she didn't listen or didn't hear me. I don't know which one.. then she went to the counter and she wanted to put cream on my dog nose and I said no she has allergies and I did was only there to have her nails clipped nothing else. With this being said, I will no longer bring my dog to PetSmart in Berlin because of this individual.

I have been looking for a good groomer for quite a while now, and I have to say, Pawcasso, exceeded…read moremy expectations. Josh was the groomer that I worked with and he was so nice and did such a great job! My ragdoll cat is usually stressed out after she gets groomed, but this time, she was completely calm and relaxed! I finally found my permanent groomer! Thanks so much! My little girl looks beautiful!

This is our second time using Pawcasso grooming for our Persian cat and I can't say enough good…read morethings. We have a long hair cat that doesn't like to be brushed so we shave him 2 times a year to avoid a tangled coat. The convenience of having the groomer come to you is so nice. Above that, Josh is so caring and gentle and has given our cat the best lion cut he's ever had. The prices are fair, the convenience is great and Josh has both talent and compassion.

Brought my 4 year old 90lb dog in for his first overdue nail trim (we used to live in an area with…read morelots of sidewalks that naturally filed his nails... no sidewalks where we live now and he wouldn't let me get near his nails). I had called the day prior to make an appointment, but I don't think it's even necessary for just a nail trim. I'm not sure of the girl's name that did his nails, but she was excellent. Even though my dog was a HUGE BABY and screamed the whole time... she basically wrestled him and got it done. The whole process only took about 10 minutes and the price was more than reasonable. Would definitely recommend!

My experience with this grooming business was consistently frustrating, primarily due to poor…read morecommunication and a concerning lack of professionalism and accountability. On multiple occasions, the staff was disorganized at pickup and drop-off, showing confusion over which leashes or collars belonged to which of our pets. There was also a lack of clarity regarding initial requests or requirements at the start of appointments, making the process unnecessarily stressful. The most significant issue is their avoidance of in-person confrontation and refusal to take accountability. When problems arose, staff consistently chose to hide behind text messages rather than addressing issues directly or professionally. They have a distinct pattern of blaming the customer for their own errors instead of simply owning the mistake and working toward a solution. Finally, they complained about one of my dogs being too loud and then expected immediate pickup upon notification, which is highly disruptive and unreasonable, demonstrating an unwillingness to manage standard behaviors expected in a busy grooming environment. If you value clear communication, organization, and a business that takes responsibility for its service, I strongly recommend looking elsewhere. We have since moved our business to a different local groomer.

we have been bringing our little girl Grace to the Doggie Castle almost 3 years ago. Maria is the…read morebest! I call her the dog whisperer. She has so much fun with the pups. Grace loves going and has made so many pup friends. Highly recommend this day care.

Thrilled with Doggie Castle. My dog has been coming to Doggie Castle for almost a year and it's the…read morebest thing for him.  He runs around a big play area all day long and comes home super relaxed and mellow.  He practically drags me inside during drop off because he loves the owners. He greets them with a big hug every drop off!   I called and left a voice mail and received a call back less than  24 hours later!! Super easy!  My dog got an interview right away and he fit right in. He's a little meek and frightens a lil easy but had he no problems because the dogs are well behaved at Doggie Castle. The fees and hours are reasonable, which I love and appreciate. It's big, clean and has a big lot to park. Very happy customer!

I love The Groomers! Excellent Service and they love our pups Chloe and CoCo…read more Roxanne and Amy are great!

First time going, worked out great very local! Repunzal looks amazing, and she was very happy!…read moreStaff was awesome, and very willing to be slow and gentle.

I purchased a cute puppy from Peck's Puppies in 2020. Poppy died recently of a congenital liver…read morecondition. I do not believe that they practice safe breeding practices. I'm heartbroken and loved my pup very much. Her life was cut short and I don't wish that on anyone else looking for a new dog.

I received the best dog I've ever had from Pecks Puppies. Izzy is a Parti Yorki, who stays by my…read moreside and is extremely well behaved. I went up to Lacona, NY to get her, so I'm not sure if this is the same breeder. Everyone, Izzy meets falls in love with her.