If you seek a service-oriented, human approach to lateness or valid last-minute cancellations, this…read moreis definitely not the place for you. I booked an appointment online around 12pm for a same-day 2:30pm-3:30pm blowout appointment, hoping to make it work on a hectic day. Sweetroots has a 24-hour cancellation policy, yes, but they also have a 10-minute "grace" period policy so that if you are over 10 minutes late, you forfeit your appointment entirely but still pay for it in full. That seems insane especially in a situation where I, the client, was 15 minutes late (after calling ahead to give a heads up) and where I'd already shared that I was happy to get whatever she (the stylist) could manage within the allotted appointment time. She said that she wouldn't be able to do the full service because she had an appointment immediately after mine, which was fine and made sense. But then instead of trying to find a workable solution to the time constraint, she lectured me about the grace period policy, gave a 5-minute wash and a 5-minute bangs blowout, then stood silently at the front of the salon waiting for me to pay, all by 3:07pm. Why did she stop blowdrying at 3:07pm, you may ask, when I'd booked an appointment until 3:30pm? I'm honestly not sure, even after asking her this question. Based on her response though, it seems that her logic was: 1) I'd already forfeited my appointment by being an extra 5 minutes late so 2) she was doing me a favor by doing any styling work at all. I suppose if she were following the policy exactly, she would take $60 for zero services rendered even when there are 45 minutes left in the appointment. Nothing about her tone or attitude felt welcoming or understanding. I find it confusing when someone in a client services job shows such little care, flexibility, or good faith when interacting with a customer. Anyway, while I regret booking this appointment, I went, I paid, and I will absolutely never return.

Charles and Amati are the truth and will have your hair laid! I always struggle finding a…read moreconsistent salon but I have now found my place!

I have been to Bounce twice, and the second time I had Kassidey. When I tell you Kassidey knows how…read moreto do textured hair, friends, I mean she is the real deal! I haven't had a consistent stylist for the past few years and have tried several different salons that were just okay. Kassidey is friendly, knowledgeable, and can flat iron some hair! I asked her to add curls at the end, and she worked her magic. She gave me the most beautiful curls that lasted TWO DAYS!!! Seriously, two days, and I did absolutely nothing to them. My daughter's hair is curlier than mine, and I already told her she needs to make an appointment with Kassidey when she comes home for winter break. Kassidey is officially my go-to stylist, and I couldn't be happier to have finally found someone I trust with my hair. Highly recommend her, especially if you have textured hair.

This was my first time ever getting a blowout, and I am officially SOLD! Kassidy is literally a…read moreQUEEN. She did such an amazing job on my hair and made the whole experience so easy and comfortable. Bounce Blowdry Bar is seriously a hidden gem. The salon is super cute, the prices are AMAZING, and I genuinely cannot believe I didn't know this place existed! I only wish I lived closer because I would absolutely be a regular. If you're thinking about trying them, DO IT -- and ask for Kassidy!

I was trying to find a salon in the city that would actually pick up the phone and let me book an…read moreappointment for a Sunday morning -- not as easy as it sounds. Thankfully, Blowology Dry Bar and Spa came through! I needed a slicked-back bun for an event, and my stylist, Ali, was awesome. He told me it was his first time doing that kind of updo, but honestly, you wouldn't have known. He took his time, made sure it wasn't too tight (huge win for my scalp), and the end result looked great. He even gave me a discount since it was his first time doing a bun for a customer. which I thought was super thoughtful. I also thought the ambiance of the salon was super cozy and brought all the vintage vibes!

I was really excited to have my hair blown out. While my stylist was friendly the curls didn't last…read moreone night, definitely not 3 days. They immediately fell out after leaving the salon which led me to believe they were not properly set, I've never had problems holding curl before. For 120 dollars I expected more than a few hours of my hair looking nice. I had Rachel. Again nice person, but not a great experience.

May 6, wednesday I had my BLO dry appointment for 1230pm,- I get there both owners were there…read more Unbelieve Marissa & Helen! Jack box I told both of them. Being 66 years old a Senior is big. Its not as easy however once you get to Blo, the entire staff starting with owner's. Make you feel like fabulous 40! THE numerous amount of attention. The front desk says Shay will be doing your appointment. Can't be late due it was busy. Shay was Spectacular upbeat fun loving. As you sit in your getting a blow dry. Sophia &Rose either or come to you here is a glass of champagne w slash of OJ. The atmosphere is above &beyond state of the art. Classy when done. The Make up bar is available. The owner's & Shay the entire staff when done. Take a picture give me the feeling. Tell me I don't look 66- Shay already put hair spray on me. However I wasxleaving the wind was getting crazy. I ask them could I get so more hair spray of course Ms. Karen. As I was leaving all of them said Bye have anazingvtime in West Hollywood with your kids. Happy Mother's day. This is the place to goto being a senior.@66! Can be a challenge. When you leave BLO @66 I felt 46 like a celebrity! A Queen I would highly recommend Make an appointment stop by get a BLO dry. I came in Debbie downer. Left there feeling a Queen classy my hair was amazing.! Both owners /Then entire staff truly by far are Spectacular!

My appointment was scheduled for 10:15 AM and didn't finish until 12:00 PM, even though it was…read moresupposed to take only 1 hour and 15 minutes. Before starting, I clearly explained to Chris that with my hair texture, blow drying alone would not be sufficient and that a flat iron was necessary. Despite this, he disregarded my concern and only blow dried my hair. On top of that, he left midway through the appointment to get something to eat, which was very unprofessional. Thankfully, Sam stepped in to help. She straightened my roots and curled my hair, and she did a great job fixing what she could. However, since the rest of my hair was never properly flat ironed, it became curly and frizzy again shortly after I arrived at my event. Overall, this was a very disappointing experience. Long story short, Marissa reached out to me, saying the manager keilani will reach out to me and make it right, never heard from anyone and when I attempted to reach out crickets.

Love my girl Ashley. She is skilled with hair but also makes your time in the chair feel like…read morebestie therapy. It's so nice that the salon isn't packed and loud with a ton of other people at the same time. I personally appreciate that kind of ambiance when I'm getting my hair done. Parking is easy in this area and I drive quite a ways to get my hair done by Ashley but she's worth it. Cut, color -- you will always feel fabulous after seeing her.

She made my thinning hair look fuller! Ashley took her time to consult me on what styles/cuts will…read morelook good with my face & explained how a cut can provide volume. I highly recommend her!

I booked what I believed was a 3:00 PM appointment at this blow dry bar while traveling to Napa…read morefrom the East Coast. Unfortunately, because of a time zone issue in their booking system, the appointment was apparently entered as 12:00 PM instead. I use Square regularly in NYC and have never experienced this kind of confusion before. What made the situation especially frustrating was the complete lack of accommodation or understanding when I arrived. I was simply told the issue was noted somewhere on the website, but if this is a known problem, it should be made extremely clear and impossible to miss -- especially for out-of-town clients visiting Napa. They also stated they called me around noon, but I never received a phone call or missed call notification. The experience felt disappointing and unprofessional from start to finish. Napa is known for hospitality and customer service, and sadly this business did not reflect that at all. I hope they improve both their booking communication and their willingness to work with customers when issues like this happen.

I can seriously not say enough positive things about this amazing place! Carly did my makeup and…read moreKassandra did my hair and they truly exceeded my expectations. I have very curly hair and a lot of it and it takes a truly skilled stylist to be able to handle it and Kassandra did the most amazing job. I showed Carly a picture of my makeup inspiration and she executed my vision perfectly. I was so happy leaving the salon and excited for the special event I was attending that evening. The salon is cute, modern, clean and overall just a fun environment to be in. Even the stylists that weren't doing my services were chatting with me and were super sweet and friendly. Thank you Carly and Kassandra for the most amazing experience, you two are amazing at what you do!

Amorianna was amazing!!! First person that took the time to thoroughly blow dry my daughter's curly…read morehair!

I am so saddened to say I was not happy with my blowout as my curls were not curly after one hour!…read moreI am attending a wedding so I had to go back to the hotel and recurl my hair! I will say the vibe was immaculate as always and my stylist was as sweet as can be BUT my service was not quality and when you pay almost 100 dollars for a blowout not having it perfect even after one hour is bleh!

I have been going to Brush and Blow for a few years now and LOVE everyone. Danielle, Bri and…read moreJasmine are my go to stylists as they know my hair and I can be in and out in about 45 minutes!

Nicest staff ever! I love the attention to curly/wavy haired girls like me leaving the salon with…read moreexactly what I asked for. My blowout with addition of curls always last me a week!! My go to stylist is legit any of the girls been going to all of them for years. They always leave feeling like a mermaid once they are done.

After having dark hair for my whole life and going without a haircut for 2 years, I came to Kim…read morewith an idea of what I wanted to do to my hair. She exceeded my expectations completely and I am so happy with my new hair! Not only did Kim do an amazing job on my hair, but she is also super sweet and fun to talk to while getting my hair done. I cannot recommend her enough!!

I had my appointment with the beautiful Maria today. She is just the sweetest thing. She put 22inch…read moreextensions in my hair today along with a treatment. My hair is amazing. I'm totally in love. The salon is set up super cute and has a really good vibe. All of the girls there seem wonderful. I'm looking forward to seeing Maria again as I already have my next appointment set!

We used The Blowout for wedding hair and makeup, and it turned out stunning. Including the bride,…read morethere were seven sets of hair and makeup. The stylists were fast and knew exactly what they were doing. I opted to paying for the hair/make up trial before the wedding and wedding day it turned out even better than the trial. I don't know how Lexi manages it, but I couldn't feel a single bobby pin the whole day! They worked fast and efficiently, and I would highly recommend them.

My mom and I came in on a Sunday morning for makeup and hair for my son's wedding. Lexi did my updo…read moreand Diane did my makeup. Nancy did my mom's makeup. The positive vibes were amazing and welcoming as I was really nervous about the outcome, especially on my thin, fine hair. These ladies worked some magic and did an amazing job. It was a beautiful start to a beautiful day!