A Reminder That Good People Still Lead Good Businesses…read more I've been a client of this salon for over three years, and my experiences have always been consistently positive. Two weeks ago, I had an appointment with a newer stylist who simply wasn't the right fit for me -- the first less‑than‑ideal visit I've had here. But this review isn't about that moment. It's about how the owner, Shana, responded. After taking some time to reflect, I reached out to Shana directly. Her response was immediate, thoughtful, and genuinely attentive. She listened without defensiveness, made space for my concerns, and made me feel heard, valued, and respected as a long‑time client. I truly felt cared for. What stood out most was the professionalism and integrity with which she handled the situation. She addressed everything swiftly and sincerely, and she did so without ever making me feel guilty, responsible, or uncomfortable. Instead, she expressed gratitude that I brought the issue to her and took action right away to make things right. When I left the salon that day, I wasn't sure if I would return. But after seeing how deeply Shana cares about her clients and her business -- and how committed she is to ensuring a positive experience -- I can say with confidence that I absolutely will. Mistakes can happen anywhere, but the way a business responds is what truly defines it. And Shana defined this moment with professionalism, care, and integrity. Thank you, Shana, for your kindness, your responsiveness, and the way you handled this situation. Your commitment to your clients speaks volumes.

RUN AWAY ! DONT WALK !…read more I booked an appointment with a stylist that was recommended by the front desk. When I booked the appointment I asked about their stylists and asked to please match me with someone who was good with long hair cuts as I had very long hair. My hair texture is simple. Straight hair but it was long. The front desk paired me with a stylist for a hair cut and blow dry . I was 20 minutes late to said appointment and I take full responsibility for that. I was fully prepared for my appointment to be cancelled without a refund on the deposit. When I arrived I could tell the stylist was annoyed which I totally understood considering my late arrival. (I did call to let them know I was running late ) Because I had booked a hair cut and blow dry, theoretically, she should have had sufficient time for the cut but perhaps not the blow dry. I was very clear that I didn't need the blow dry and that the hair cut alone would do just fine. I would have been okay with being charged for the blow dry even if it wasn't done as that was what was scheduled. Instead, the stylist accepted me and proceeded with the appointment. She was visibly annoyed which made me uncomfortable but I stayed in good faith . She was personable during the appointment. We chatted throughout but I was concerned with the way she was cutting my hair . I am not a hair stylist so I thought maybe I was over thinking it and just needed to trust the process. I was incredibly wrong. The hair was left ridiculously uneven, not the shape we discussed and left me with a "rat tail". She went up so high on the sides so that I would have to essentially cut 6 or more inches off to even everything out. I cannot prove it but I am convinced this was done on purpose as a way to get back at me for coming late. When she finished the hair cut I knew something was off but couldn't really look at it properly until I had arrived at home. Even though I knew it was off , I decided to still tip the stylist 15 dollars as a courtesy and my way of apologizing for being late. The tip was not because I felt the hair cut was done well. When I got home I saw just how bad it was. I was so upset and dumbfounded that I wanted to cry . The next day I contacted the salon to inform them of what happened. I called looking to speak to the salon owner because this was not a small mistake. The salon owner never called me personally to discuss the situation . The receptionist, who said he was the lead, handled all communication between the owner and I. I was offered to have the hair cut redone with a different stylist (I made it clear I would not feel comfortable with the initial stylist) at no extra cost to me. That didn't work out for me so I asked for a refund which they obliged. Although the owner herself wasn't responsible for my hair cut, I feel she should have called to discuss the matter with me personally . I am very disappointed not only with the stylist but with the owner for not providing better customer service. I do not recommend this hair salon and will never return again.

I just have to do another review of Country Club Nails. They continue to provide me with excellent…read moreservice and exceed my expectations. Thomas did this brand new set of gel x nails for me and again I am amazed by the attention to detail and perfectly sculpted nails. I will not recommend another place. If you want nails that will last you and want a place that actually cares about the quality of your nails this is your place. Any design, any shape, anything you ask you shall receive with the best customer service and always a smile on their face.

I had not tried this nail salon in Moorpark, but I got a flier in the mail and decided to try it. I…read moream so happy I did! I get a full set of bio gel nails! My technician was extremely meticulous. I was so impressed with the cleanliness of the shop and the perfect courtliness of the staff. My technician was named Jason, he was amazing and it was a great experience!

Looooove this place. Iliana was my esthetician and she's so warm and welcoming. She really wanted…read moreto make sure that I was getting what my skin needed and then I got introduced to this body contouring. I've gotten 2 treatments, the cellulite one and the one for body contour. Not painful at all, actually really relaxing. I bought a package of the body contour thing and I lost 3 inches already on my waist. Ugh I just love this place! I also came to her to have my lash done and they look longer but natural.

From the owner: Clear Skies Beauty is your escape to beauty paradise. Stop by for a relaxing customized facial or…read morevisit us for a special occasion and get that flutter in your look wih Lash extensions. If you're in need of a little help with that figure we also offer treatments for fat loss and cellulite using the latest technology.

I just came home from getting a lash lift and tint with Jessi and I am over the moon with her…read moreprofessional ability and kindness. She responded to my last minute appointment request promptly and scheduled me before my flight for my wedding. Despite this being my first appointment, she made me feel like family and we ended up talking about everything and anything you could imagine. Before I knew it my lashes were looking beautiful and long. To top it all off she gave me the kindest card and goodie bag referencing my wedding with items to care for my lashes up until the big day. I can't recommend her enough!!

I am in love with my new eyelashes! I hardly recommend…read more Once I arrived to the place I feel so comfortable atmosphere there. Jessie such an amazing person and she provides the best service which I had. She did such an amazing gob. I am so Happy

Johanna is a PERFECTIONIST and complete wizard! I have Hashimoto's thyroiditis and as such, my once…read morefull brows and long, thick, black lashes have dwindled away, fallen out, and become very sparse, which aged me terribly!She managed to take the very small amount of lashes I had left and fill them out without compromising the lashes. I've been getting lash extensions for 2-3 years and no matter how amazing my lash stylists have been, the first few days, even with the most sensitive, organic, minimal ingredient adhesive, I'd often experience irritation and redness at the lash line. I don't know what she uses or how she does it, but with Johanna? I have had ZERO irritation ‍ And the brow lamination! Who knew this service even existed? Johanna did lol *Note: my brows were already micro bladed/microshaded* Even with my brows being microbladed/microshaded I still struggle to make them look full and groomed, having to fill them in with brow pencil/powder. The brow lamination managed to take even the fake tattooed hair strokes and make them look like I had fuller brows. Absolute wizardry. Also Johanna is super sweet, personable, and very honest regarding what she's able to do with what you're giving her to work with. She will not sell you something if you don't need it or she knows you won't be happy with the outcome, and she won't perform a service on you that is going to damage you in any way. Also? If you want to talk? She'll talk. If you want to nap? She'll let you Basically she's just the best! Go see her! But not during the times when I want my appointments with her - k thx !

Johanna saved me! I called frantic on a Friday morning because I was supposed to get lashes done…read morethat morning by someone else, and they had cancelled the night before. My wedding was on Sunday and as soon as Johanna heard this, she started working on finding someone to schedule me with. After a couple of calls, she was able to see me herself and did a beautiful job with my lashes! I got so many compliments! I had never gone to her studio before, and I am so appreciative that she went out of her way to help a stranger.

Laureen, her spa and her services are phenomenal! She rescued my skin a couple of years ago after a…read morebad encounter with a Clarisonic (the Clarisonic won the battle, but Laureen won the war!), and I've been coming to Laureen ever since. In addition, she has been working on my teen son's skin (loads of icky acne) and with her help and guidance, it is also on the road to recovery. Laureen really knows her stuff, and I appreciate the fact that she stays on top of the latest and greatest in terms of education, techniques, products and skincare approach. This shows in the services she offers and the end result, which is great-looking skin. I know that Laureen offers a slew of other services that I have yet to utilize (waxing, etc.), but my understanding is that she is a pro in those areas as well. I highly recommend and endorse Secret Garden Spa, and know you will not be disappointed!

The vibe the warm staff the incredible stylists ! You can't go…read moreWrong with anyone there ! There is someone for every type of hair men women and children ! There prices are Fantastic and the expertise of their artists is phenomenal.. this is the best best place in all of Ventura county if not southern ca to get your hair done ! Seriously love this place and the owner Teresa Snyder takes to heart everyone she hires and everyone who works for her! Casey is phenomenal with blonds and just about anyone who wants their hair to look amazing .. Teresa works wonders on everyone and is so Talented and cares so much .. Corina - phenomenal with men and women and children and Hailey is just the sweetest and able to do anyone's Hair with care and expertise!

What a gem Beautiful Grace Salon is! It was my first time there. I cannot say enough great things…read moreabout Jensyn! She did an absolutely amazing job on my hair and was beyond wonderful with my 6-year-old daughter. She was so patient, kind, and made the entire experience fun and comfortable for my daughter. We both left with hair we absolutely love! And I only get my haircut maybe once a year and I had so many split ends but my hair feels and looks so healthy now! People that didn't know I had a haircut even said something nice about my hair! Jensyn is incredibly talented and truly cares about her clients. Hands down one of the best salon experiences we've had -- we will 100% be back and highly recommend her! EDIT: My daughter just asked if we could go back again tomorrow

Amazing service , spoke with a lovely women name Kristen. Not only was she very informative but so…read moresweet. I enjoyed my visit will definitely return soon !! :)

Walked in and 2 girls were standing at the counter... neither said hello. I walked around the…read morestore and came back to front with my items I wanted to purchase. The girl that checked me out had an attitude problem. She seemed irritated and annoyed when I started asking questions abt the products. I don't shop often but this is the first time I've encountered this at this store. If you're gonna do a customer service learn what customer service is first! The store is neat and clean hence 2 stars.