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    Secret Garden Spa

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    13 years ago

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    LaserAway

    LaserAway

    3.8
    (19 reviews)
    9.0 km
    19 years in business
    Certified professionals

    I had the best experience at the Thousand Oaks Laser Away! First off, Shayna personally helped me…read morefigure out that I still had a thermage treatment in a series that I bought, and she let me know I could do it at any location which is amazing! (Get thermage, it's awesome) We then discussed other treatments and I decided to do microneedling first because I had been wanting to try it. I went for it yesterday, and I saw Christy (K?). She was sooooo good. So knowledgeable, and o felt so comfortable and taken care of. We talked about Botox and I decided to come back the next day and see her because let me tell you, she knows what she's doing. I could tell just by how she was talking about it. I have been getting Botox for 20 years and I can safely say she blew me away with her skill and techniques. She knows all the secret places and how to do it without bruising!! Go see her asap. I can't wait for my next treatment!

    I've been a customer here for a while and have generally had positive experiences, which is why…read moretoday's visit caught me so off guard. The whole thing felt like something out of a sitcom. At first, I wanted to laugh, but the longer it went on, the more uncomfortable I became. When I arrived, I was told I wasn't on the schedule, even though I had made my appointment earlier that day. After switching computers and asking for additional information, the receptionist eventually found my appointment. From there, things got awkward. I understand people come here for laser hair removal, and it's nothing to be ashamed of, but there were other clients sitting in the lobby and it felt like my treatment details were being announced for everyone to hear. The receptionist has one of those voices that really carries, and I repeatedly heard "lip, cheek, chin" being announced throughout my check-in process. To make matters more uncomfortable, there was a lengthy discussion about whether I had any underarm sessions remaining on my package. I questioned it because I thought I still had some left, but instead of a quick explanation, it felt like my entire service history was being reviewed out loud. I was asked multiple times if I wanted to look at the computer screen and review appointments, but honestly, I just wanted to move on. Maybe I'm overly sensitive, but hearing discussions about facial hair, treatment areas, package balances, and hair regrowth in a public waiting area made me want to crawl into a hole. Yes, I have hair on my lip, cheeks, and chin. That's literally why I was there. But I'd prefer not to feel like it's being broadcast to the room. What made the experience especially disappointing is that I walked in excited about the summer sale and was fully planning to purchase additional treatment packages. By the end of the appointment, I felt so uncomfortable that I just wanted to leave. Buying more services was the last thing on my mind. When I finished my treatment, all I wanted to do was leave and avoid the front desk. I was again offered a review of my appointment history and encouraged to schedule my next visit and then was told that I should really be consistent to avoid regrowth. I know everyone was trying to be helpful, but at that point I was ready to walk out the door with literally the door open and one foot out. I just kept smiling and saying no thank you, but it felt like that wasn't a good enough response. I think I was especially surprised because I've always had great experiences with Shayna, who has consistently been professional, discreet, and made me feel comfortable. This experience felt very different. The treatment itself and the nurse giving the treatment was great, but I hope management takes this feedback to heart. A little more discretion when discussing clients' services and treatment history in the lobby would go a long way in making customers feel more comfortable.

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    Laser Creations

    Laser Creations

    4.1
    (63 reviews)
    10.1 km
    $$

    I love this place Lisa (the owner) Nena and Joslyn make you feel at home the techniques and…read moreservices they offer truly help people new people and people that have come from others medspas or double board certified plastic surgeons who've botched the job they are the fixers for these clients! Lisa is a professional with over two decades or more of experience she knows what to do immediately she's not just an owner she's an active practitioner so she's involved in procedures a lot. I highly suggest you book a consultation at the least to give them a try I also love the big operation room with the gorgeous view it has good parking and ample space.

    When I decided to look for somewhere to get skin tags removed, I found Laser Creations and was…read moreexcited by all the five-star reviews. It seemed like the perfect place - no pain, great service, kind people - so even though it was very far from my home in Moreno Valley, I asked my husband and kids for a Groupon from Laser Creations for my birthday. When I called to set up the appointment, they were very kind and professional. I was nervous about going, so I looked up the driving directions the night before and saw it would take 1.5 hours to get there. I asked my friend to drive me (I've been on some medication that makes me dizzy and driving so far on my own wasn't a good idea) and she picked me up 2 hours before my appointment. As we drove, my heart sank because the traffic was terrible and the driving directions kept adding time to our arrival. I also had to stop to use the bathroom because my bladder isn't the same after having four kids. :( When we stopped, I called Laser Creations and left a message about my potential late arrival (at that time it was showing we'd be 6 min late). We got closer, but the traffic was terrible. We were finally around the corner, but were stopped at the train tracks. I called again so they would know I didn't just skip out on the appointment (it was 20 min after my appointment at that time) and I could tell they were frustrated by my lateness by the way they responded. They told me the numbing cream they'd be using for the skin tags needed 30 minutes to be effective, and I was "cutting into that time" by being late. When I hung up, I told my friend I would likely need to reschedule because of how late it was and apologized that she'd driven me all that way for nothing. When we arrived, it took me a minute to find the door, and when I tried it, it wouldn't open. I don't know if it's because it was heavy, or if I pulled/pushed the wrong way, but I couldn't get it to open, so I called again. They sounded upset that I couldn't figure it out and sent someone to fetch me from the elevator lobby. She rather sarcastically and dramatically gestured at the door as if I was stupid and hadn't seen it there. I said "Yes, ma'am, I did try that door but I couldn't get it to open, I don't know why." She huffed and led me quickly through the hallway, straight past the reception area and into a treatment room. I apologized for being late, trying to explain what had happened, but she spoke over me and said the timing for the numbing cream to work had passed and I wouldn't get the effect of it. Then she asked how many tags I'd wanted removed, even though I'd established that when I set up the appointment, and then frustratedly called to the other woman with how many I needed done as if I was a burden. I was crying by this point because I literally have never felt so under attack by strangers before. They both said something about why should I be crying, they're fun, nice people, I should see their reviews online. And I tried to say "Yes, that's why I picked you and drove so far because your reviews looked amazing" but they kept talking over me, lecturing me about having to make other customers wait because of my tardiness. When I finally was able to speak to tell them that I wasn't expecting special consideration and that I'd planned to ask to reschedule, but they'd rushed me in here and then lectured me and scolded me for crying, they seemed to backpedal and said they'd be happy to reschedule me. At that point, I said I didn't feel comfortable getting services done there and wanted a refund. Then I left. I was crying in the car, trying to explain to my friend what had gone on when one of the ladies came out of the building and just stood there. I wondered why she couldn't let me just cry in peace, and my friend took offense on my behalf and calmly went over and told the lady that it wasn't good to treat people that way and that we'd already felt badly about being late and wanted to reschedule and they didn't need to be rude to me. She told my friend "You weren't in the room, you don't know what was said." To which my friend replied, "Are you calling my friend a liar then?" She again backpedaled and said they'd be happy to reschedule me, but my friend politely said we'd not be coming back here. I think this all could have been professionally and politely handled if they had just kindly introduced themselves when I arrived (neither introduced themselves to me or welcomed me to the clinic) and said "Usually when people arrive this late, we recommend rescheduling so the numbing cream can work effectively and make it all a smoother experience." or even just waited for me to make that suggestion myself. Unfortunately, that didn't happen. From all their reviews, it looks like my experience here could have been amazing and I am sorry I didn't get to have that. I just want others to be aware that it doesn't always go that route.

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    Our Scenic Rejuvenating Room
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    Adiba's specialty facials & more!
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    Secret Garden Spa - hairremoval - Updated July 2026

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