Scheduled an appointment with Alex based off the reviews, and I'm sad to say it was disappointing…read more He was available when I arrived, but my biggest issue was him constantly on his phone...messaging nonstop like he wasn't in the middle of a pedicure. It took away from the experience, along with the water barely at lukewarm after telling him twice it wasn't hot. The location itself is nice. It started to get busier halfway through my service, and I noticed others getting drinks. The man at the front passed around tea, which I took. Had Alex or someone asked me if I wanted a drink, I likely would've purchased wine. Going to shop around for another place since my primary spot closed.

Came for a walk in appointment for a pedicure today after running some errands midday on a Friday…read more Staff was able to take me with no wait and did an incredible job. My service felt thorough and everything felt very clean and up to date. The selection of services and polishes is unbelievable. I have never been to a salon that felt so clean, no nail dust anywhere and the place was immaculate. I would recommend making an appointment because most nail techs did have clients and I think I got lucky but if you get the chance, GO! They also have a full bar if that's your speed and you really need a treat yourself day. This is a dangerous spot for pampering to say the least

One of the best spas that I've been too. I love the close convenient location! The waiting room is…read moresmall but the ambiance is calming and very nice when you're inside. I've been here twice. My first visit was better than the second but I still love this place and highly recommend it. My first visit was better as I purchase a complete spa package with a massage, make up application, light refreshments, etc. It was amazing!!! For today's visit I just chose a 30 minute deep tissue massage. I was slightly disappointed as I was actually booked for an hour massage (I know, I shouldn't be complaining!) but it was more than I had planned to spend and therefore I was not prepared with a better tip for my massage therapist. I wish I was aware of that prior to going into the session. The receptionist was not very friendly and spoke softly so she was hard to understand. It may have been her first day because she was working with another person, but I feel that she could have verified what my appointment was so that I could have confirmed prior to me getting the hour massage and thereby having to pay for the full service. Nevertheless, I was still satisfied with my service. I had Linda as my massage therapist. Initially I was worried because I'm about 5'10" and she is about 5' and I was wondering if she would be able to use enough pressure but she did not disappoint!!! Lol she was awesome and I feel so great! I would recommend her for sure. Overall Kona Oasis is a beautiful spa and I would love to come back for more services. If you're looking to treat yourself, be sure to get a full package!!

This was my first ever massage and what a perfect place to have it at. Linda was patient and talked…read moreme through the different types of massage they offer and made sure she knew what my problem areas were. Since it was my first one, she suggested a basic Swedish style to start off with. I couldn't believe how great I felt afterwards. Calm, peaceful and professional environment. Had a pedicure done by Candice and she was great as well! All of the staff was kind, professional and courteous. My friend and I will definitely return.

Made an appointment on a Tuesday for upcoming Friday. When I arrived, I was told the person with…read morewhom I had an appointment with wouldn't have time to take care of me. I was very disappointed especially since she was the one who set the appointment and I changed some things around in my day just to have her do my nails. When I expressed that I had an appointment, I was told I couldn't force her to take care of me. I wasn't forcing anyone but was looking for an answer because she was the one who suggested the day and time for my appointment. She didn't even apologize and would barely look at me. Very bad business practice.

The salon is very clean and nicely decorated. It's located in a small plaza and convenient to the…read moreLancaster area. Service was excellent and Eileen did a great job on my pedicure. They also add a short back massage which is a relaxing treat. Would recommend.

This place was great!!!! They are all super nice! They offered a glass of wine and did an amazing…read morejob on my nails. I was a walk in and they took me fairly quickly. I will definitely go back. The place is clean and the staff soooo nice. Cant wait to get back to check out their amazing pedicure chairs!!!!!! Soon. Starting to think spring!!!!! Go here. You wont be disappointed!!!!

The salon itself is nice and clean but as many other reviews stated, they rush through the…read moreservices. My builder gel fill was done in 25 minutes (the salon I went to before I moved to Buffalo took minimum 1 hour and looked immaculate). They don't prep your nails well and don't touch your cuticles. I had to ask for cuticle oil because my nails still looked so dry, like I had them done for a week. My pedicure was also very rushed and had a poor paint job. I was in the salon for not even an hour for two services which seems insane not only for the cost but the customer experience. It seems like they're just trying to churn customers vs actually giving you their full attention and being attentive to detail.

I really cannot say enough about this nail salon. Everyone is so kind and friendly but the most…read moreimportant thing is they do an amazing job and the price is very consumer friendly. Just try their services once and I guarantee you will be coming here for years.

I am incredibly disappointed with the service I received and the outcome of my nails…read more I've attached the referenced photo I showed the nail tech. Before she had even sat me down, I asked her if this is something she could do. She said "yes, I can do that". I came in for a fill-in and color change. She filed my nails, but I noticed she didn't ask me what shape I wanted or if I wanted my nails filed down. She did ask me how many colors I wanted my nails. I said "5". She said "how many colors?" I said"it's a different color each finger, so 5?" She said "too many colors" I said, "oh okay, 3?" And she didn't respond. My sister came over to check on how my nails were. I showed her the picture I wanted and she said it's cute. The nail tech said "too many colors" to which my sister said "it's not too many" to which the nail tech didn't reply. She told my sister to go grab the neon nail display and bring it over. Didn't ask her - told her to do it. The nail tech told me to pick from there. I was thinking "great this is exactly the colors I wanted". So I picked 3 because I thought that's what we had agreed on. She asked how many and I told her. She said "too many, pick 2" I was like "....um okay" and picked 2. She walks away, comes back with a basket of the detail nail polishes. She tells me to pick from there. I said "I want neon colors." These colors were purples, reds, whites, etc. not what I was wanting. She said "it's a design so it needs to be one of these" I replied, "I thought I was picking from this neon display you told me to pick from" she sighed and asked what colors I picked the two and she walked away. Finished the job, I paid $60 and gave her a 20% tip. After leaving, I started noticing that my old yellow polish is still on my nails. They're different shapes, the French tip is messy. Less than a week later, my nails started lifting. I can usually make my nails last an entire month!! Less than a week is insane. I tried gluing a few back on but it was a waste. Incredibly disappointed and will not be returning.