Because they have alot of hair products and hair extensions, they get two stars. Unfortunately,…read morethey didn't carry the brand of hair product I was looking. The rest of the place can use some much needed help. For instance, it's so crowded not because of the customers. But due to the fact there are so many boxes, and totes of product just laying around. Also this place is very expensive, and you can find the same items so much cheaper elsewhere.

First beauty supply store I've visited since moving here. This store is loaded with wigs, lotions,…read morehair supplies and products. Some of the Isles were difficult to walk down due to boxes and other materials being on the floor. Overall, I got what I needed.

this place is never open when its supposed to be. ive come here twice and they have been closed…read more try anywhere else but here

The man running the shop is an absolute sweetheart and knows his stuff! He is really patient…read moreshowing you all of your options. Good vibes and really good prices!

I went into Lengths with a friend of mine who was suffering from a bad haircut. She had a date…read morecoming up, so wanted to get a temporary fix in the form of extensions or a topper. The store was neat and full of hope with a pretty good selection of both. We were greeted by Mary, the sole employee on the floor this particular afternoon. We told her precisely what we were looking for and she told us the extensions were a bit expensive and probably wouldn't work for what my friend wanted. My friend told her cost wasn't an issue, so Mary then told her that their selection of colors was limited and it would be tough to match her hair (my friend's hair is light brown with some natural highlights). At this point, I'm feeing like this girl absolutely doesn't care if she makes a sale today. The three of us started looking through the extensions, and within two minutes found a perfect match to my friend's hair color. My friend said she'd need two packs of the extensions, and asked if Lengths offered a service to cut them there to the length/style she prefers. (There is a salon off to the side in this store, so it seemed like a fair question.) Mary told us that no, they do not do that there, and explained that two packages of extensions that my friend was intending to "chop in half" would be very expensive. Again, she assured Mary she was willing to pay whatever the cost would be (It turned out to be less than $200). Before finalizing her decision, though, my friend wanted to try a hair topper to see if she could get the look she wanted without having to find a salon to cut it for her. Mary walked us back to where the toppers were and pointed out the ones that are made of human hair. My friend chose one from the top shelf, so Mary got it down and showed it to her. When my friend asked to try it on, Mary informed her it is $5.00 to try it on. My friend agreed to pay it and then Mary put it in her hair in front of a mirror. The cost of the topper was nearly $600, which, surprisingly, Mary never mentioned given her history of pointing out how expensive the extensions were. I happened to notice the price beneath the topper, but my friend did not see the sign. When I said something about the price, my friend decided to go with the extensions. Mary took the extensions to the register and waited for us as we walked through the store looking at the other products. She never offered to help us find anything else and stood there quietly while my friend and I talked about her hair and just random topics. Mary was not ever at one point friendly or helpful. If my friend had other choices, we'd have left and gone somewhere else. If you know exactly what you want, there's a good assortment here of extensions and toppers and wigs. They also have other hair accessories like brushes, shampoo and products. However, if you need help picking something out, this place is probably not for you.

most horrible customer service EVER- bought a hair spray on…read moresale that was defective and when I went to exchange it the owner wouldn't honor the sale price. when I questioned him he claimed his pos system wouldn't over ride the price. it was an even exchange but he made me pay the non-sale price. in addition, he had the nerve to give me attitude! DO NOT buy from this place. Owner won't honor customer.

After starting at a new office in WS, I had been driving by this place two days a week and finally…read morestopped in. What a gem! The products are amazing and now I've been in twice in the last week. I'm completely obsessed with the lotion I bought and was thrilled to find out the owner designed the ingredients for her son who has eczema, which I suffer from as well. Everything not only smells lovely, but looks lovely. And the design of the store is so fantastic. The girl working both days I stopped in (I feel horrible for forgetting her name) is absolutely fantastic. I've bought 8 beautiful bars of soap to promote the store and can't wait for everyone to try them!

Went to a workshop tonight to make snowflake shaped soap. Had an amazing time. While mine didn't…read moreturn out quite as nice as the ones you can buy it was so much fun. While I was there I also purchased the whipped body butter and some lip balm. I have never purchased such smooth hand made products. They have so many scents and shapes of products. I can't wait for the next workshop.

Fabulous product! Leaves the hair healthy and coverage is…read moresuper. I won't use anything else

Goldwell has been my shampoo and conditioner of choice for years. Used to have to switch all the…read moretime before it, because my hair would just get tired of the same thing. Not with this product. Goldwell has the entire line. Of course you can't get their great deals without being a licensed professional. They have a lot of deals since almost every time I visit there is a trio pack basically giving me a hair product free with purchase of shampoo & conditioner. I use either Rich or Extra Rich for color treated hair. Love that my color doesn't fade. Even better that there is a no paraben no chemical option ... The "green" shampoos and conditioners... Your color will last even longer and each and every shampoo smells amazing. This store offers other lines as well as nail supplies and Footlogix, which is great for people with specific foot needs ( love the stuff) Customer service is excellent, atleast in my experiences everyone is always willing to help if you have questions and find you the perfect item if you are unsure of what you're looking for. A++ for always having items in stock and a huge selection.

I arrived on time for my appointment with the owner and was left waiting in the waiting area for 40…read moreminutes. The stylist never acknowledged that she was running behind or offered any apology, she instead peeked around the corner and said "I see you" like a teenager. I was so frustrated that my appointment would start at least an hour late that I chose to leave. She then marked me as a 'No Show' with the Square Appointment Software. Also what was most obvious as I sat in the waiting area is how filthy this salon is. It confirmed my choice to leave.

Should have walked out. In addition to the worst haircut of my life (cost $75) I was left waiting…read morealmost 40mins upon arriving for my appointment while the stylist/owner took a personal call (not an emergency). Came in with shoulder length hair. Asked for a messy bob with side bangs. Made sure she knew that I was required to pull it back for work. I got a mullet! and I cannot pull it back for work (without many bobby pins- thankfully I have those). Layers are not blended, and it is so short around my ears that the hair doesn't stay tucked behind and sticks out. On the way out she said "you might look like a mushroom for a little bit but give it a month to look good"... What?! And "Well, you are not crying, so that's good". For the record, Michelle, I have been crying. Unfortunately, tears do not make your hair grow faster. Traumatized.

Henry and Vivian are excellent with finding and helping with supplies that I need for my salon…read more.. Even during Covid, they were instrumental in letting me find my products that I needed... They always have a multitude of product, ,,which unfortunately a lot of places don't and I am grateful for their hard work and dedication to our craft!!!!

It's difficult to find a new salon and especially a new hairdresser…read more But since Relle was recommended to me about two years ago, I've been loyal. Tanisha is a truly gifted stylist who has a very loyal clientele. And for good reason. Any type of hair and any issues, nothing seems out of her abilities. Samantha, my stylist, has been doing what's best for my hair and my style for that whole time. A good listener and full of good advice, these are the things that make her a good choice. Parking can be a bit tricky from time to time. But there are so many restaurants and shops very close by, it's always good to plan a lunch afterwards. If you are considering a new stylist or salon, and especially if you like all natural products, you should consider coming here.

Wavy/curtly here! I have had 4 different stylists since moving to Buffalo and had yet to find one…read morethat could give me a decent cut AND that I liked. But today I met with Tanesha. Tanesha is not only a phenomenal hair stylist who answered all my endless questions, she was a fantastic human being. Before even getting me to her chair she was happy and literally effervescent. The BEST hair cut of my life for $60 and I think they've got me for life. See Tanesha!!!