I was a loyal client--since 2019--until last week. Erin, my OG stylist, was AMAZING. She was kind,…read morefriendly, humble, and SKILLED. She brought my brown-black hair to an amazing level of blond and I will forever be grateful. When Erin left the salon I stuck around, going first to Alexis who highlighted my hair once, and then, most recently, to Rachel. My color request was simple: tone out the orange and add contrast to my money pieces. My hair was already damaged from a botched DIY bleach bath from last April, so knowing my hair history, I was surprised when Rachel began foiling highlights into my already brassy, frizzled hair, leaving some strands untouched. In the months prior she'd toned my poorly bleached mess to dark brown--it faded brassy, and highlighted it--brassy again, all the while insisting on warm browns. Warm had SOUNDED great--like caramel--but the reality was more like old rust--every time. This time I was adamant. Get rid of the orange once and for all. Cool tones. Ash. Let's do this already. The photo I brought along was an ombre with money pieces--brunette and blond. I've attached it below. I really wish we'd discussed my priorities and the reality of my hair situation beforehand but we never got into depth. Maybe because, on top of everything else, Rachel seemed to be having a psychological crisis. She went on and on about on a few personal issues and I started feeling more like a therapist or family member than a paying client. I also grew concerned about her foiling, but she was the pro. I'd communicated my goals clearly. Surely she knew what she was doing. In the end this was the least relaxing salon visit I'd ever had. I sat there for almost five hours, spent $300 and knew enough about Rachel's personal life to write a novella. And the piece de la resistance? My hair came out MORE orange AFTER my appointment. The following day I reached out to Alexis, who acts as a quasi-manager when Laura isn't around, which, according to salon gossip, is more and more these days. On this day, Laura was at a two-week luxury retreat and unreachable. I imagined her phone sitting in a hemp basket somewhere that reeked of incense while she lay in corpse pose communing with her inner wisdom. Lo, instead of acknowledging Rachel's epic fail, Alexis first apologized in that classic non-apology way. She said, "I'm sorry your hair feels orange." No Alexis, my hair IS orange. But I FEEL infuriated. Then she blamed a) my hair for not lifting, b) my goal photo for being too blond at the ends, which was not my priority AT ALL, but who would know? And c) fate itself--because sometimes things just don't go as planned OMG. It couldn't--heaven forfend--be the fault of the girl who actually colored my hair. Now I felt even worse. It wasn't enough that I looked like 1997 Ginger Spice. I was also being gaslit by fake management. So I reached out to Laura. She owns the joint after all. She would surely make things right. In my email to her I stayed on message. I was unhappy with my results, received the polar opposite of what I asked for, and wanted a refund and/or a correction done by her. There was no way I'd return to Rachel now. I waited a week for Laura to return to civilization from shangri-la. Finally she emailed back. Laura apologized that I was unhappy (another non-apology) but would have to charge me in full for her service and offered no refund. Nada. Zilch. So I wrote this. PS, My husband, two adult children and I will go elsewhere from now on.

Came in to the area for a wedding and got my hair and makeup done. What a beautiful salon with a…read morelaid back atmosphere. The girls were accommodating and did exactly what I asked to make me feel beautiful and last the entire hot sunny day

What a great place!! So tucked in with its tethered awning, you would never know what waits inside:…read morea pretty, clean, modernized "you can get anything here" salon, from nails to threading to cuts and blowouts. I'll be returning on the incredibly detail oriented, thoughtful work of Lilly's impeccable technique alone (even with my long, very thick and coarse hair) but the atmosphere is, home. It's warm and welcoming in that special way that makes you completely comfortable staying for 30min or hours on end. Zohra makes sure of that with her warm, inclusive conversational style. So, if you're looking for supermodels pushing expensive hair products you haven't got a clue what to do with, and in mirrors and marble, this is not your place. But if you're looking for good, salt of the earth people who can have you feeling and looking gorgeous/handsome inside and out, this is absolutely your place. As a side note, I happen to be part of the LGBTQ+ community, which didn't come up and it shouldn't need to but I felt comfortable from beginning to end. The diverse group of staff and clientele was a wonderful added touch too! Payment: credit/debit via Visa or Mastercard Tips: cash or Venmo (they have a great card with every stylist's Venmo QR code posted right at the desk) Booking: online through Vagaro was super easy and convenient

I have done hair for about 8 years in my younger years. I am very understanding and nice to any…read morestylist bc I understand their business. I have very blonde hair and require a touch up and toner easy peasy. Cadie I was super nice to new client treates me like a non factor. She can't be bothered. She died my roots orange and the rest blue. I saw it she saw it asking if we could fix it up. little. SHE WAS bothered. if I ever did such a thing I am going to fix or do whatever the client needs. She has been doing hair for 7 years and i have never saw someone do hair that long and sit around all day comfortably and a bitch if she fucks up. shes a beautiful girl but lazy makes excuses and has an attitide problem.. i was soo nice at the horrific color she had the balls. to charge me full price walking out like that. The owner fixed it but go to a stylist that gives a fuck.. i was the nicest person ever WHO received orange roots and blue ends asking for blonde .. I would of stuck with her and have her try something else was BEYOND nice and she treated me like annoying trash. I dont write bad reviews but i cant believe the way acted after i was so understanding. She literally doesn't care a about building a book or doing things right. So so many other stylist will treat and take cRe of you and not turn your hair orange and blue and have an attitude problem like your bothering her. UNBELIEVABLE!

I love this place! One year ago I went to get highlights and the owner was so amazing and generous…read morewith her time helping me pick exactly what I wanted...I haven't been in so long but am going to try and make an appointment for this week! I love her work! Definitely check this awesome salon out!!!

I go here with my mom and we get our hair colored and everything. We love it here. The owner Jess…read moreis amazing so sweet and good at colors and cutting. I feel so welcomed when I come here.

My wife came in for a haircut and blow dry, and our son (who has long, curly/wavy hair) was…read morescheduled for a trim at the same time. While my wife was getting her hair washed, our son's haircut was done, so she didn't get to see the result until the very end. Her haircut itself was fine, but the blow dry was poorly done. The stylist only straightened the mid-lengths and ends, leaving the top 2-3 inches at the roots curly and frizzy. When she pointed this out, the stylist said it was "because her hair is curly." She explained that she had plenty of blowouts before and that the roots are always smoothed. He offered to flat iron it, but that's not what she wanted. She expected a proper blowout, not bone-straight hair. When she told him that he should've been upfront if he couldn't do a blowout, he got defensive and raised his voice. She wasn't going to let anyone speak to her disrespectfully, so she raised her voice too. At that point, the other stylist stepped in to re-wet her hair, and my wife used her own curly hair products and just left with her hair natural. Then she looked at our son's haircut and it was visibly uneven and crooked. When she brought it up, both stylists insisted it was "just the way curly hair looks" or that she was "pulling on a strand." That wasn't the case, it was just a bad, rushed cut. They did offer to fix it, but by then she'd lost all confidence in their ability to do so. If you don't know how to properly work with curly hair, cutting it or blowing it out , just say so. This wasn't our first time here, and her previous experience was decent, but this visit was disappointing. It felt rushed and careless, and that simply doesn't work with curly hair. We won't be coming back.

This is my new go to place for two years. Best hair cut for my long hair with layers and…read morereasonable! I also love the fact that nobody tries to sell me anything while I am there. Call for an appointment as it can be busy but I always had a same day appointment so far.

Havertown is a great place, with awesome small businesses. However, Velour is not one of them. What…read moremakes this place most unwelcoming are the owners. There is no transparency about their services, they perform services without you knowing until it's time to check out. if you are not happy with any services and communicate that to them - they immediately take defense and dismiss you from their establishment. These 2 women mistreat loyal customers and are unkind mean girls, bullies would be a better word to describe them. I have witnessed first hand them taking about their clients behind their backs. What is most unfortunate. is that their stylists suffer for their behavior. Maybe they should move elsewhere, we don't need businesses like this here in Havertown.

If you are searching for a salon, search no further! Velour has everything you need. Just when I…read morethought the salon's decor was perfect, the sisters redecorated. Voula and Alexandra take great pride in their new glamorous salon! Alexandra is my stylish. She LISTENS as you explain your hair needs. She is very professional in her styling abilities as well as how she runs her business.The staff is courteous and friendly too. A reflection of the sisters vision for their CLASS ACT salon! I was just there for another perfect cut and see that they offer other new services such as a Blowout Bar, Tanning and Mani/Pedis. They keep getting better and better!

We are in town for an event. We made an appointment for a blowout. Super friendly staff. Great…read moreselections of snack and beverages if you are waiting for someone. Reasonably priced.

INVU provided a warm, welcoming vibe with a friendly staff, a clean environment, and thoughtful…read moreextras like snacks and drinks. Rachel is an exceptionally talented hairstylist. She gave me a stylish cut and highlight, truly revitalizing my hair.

Update: Morgan is no longer doing hair. I'm fact I think this salon actually moved locations. If…read moreMichael is still doing hair he's great too! Just not sure where they're located anymore.

I needed a change and my husband goes to Natalie regularly. I follow her on Snapchat and I've seen…read moreher work. I had total confidence in her even though my friends were against me getting bangs. I arrived and was greeted with a smile, we are off to a good start. I was taken back to to get shampo-ed. Then you enter the fun zone!!! Natalie and Mike (the owner have such great chemistry), it really makes the salon!!! I have my consultation with Natalie. We decide on a little bit of layers in my length to accentuate my side swept bangs. I have such a fun time while I am here and I love my hair.

I am so happy with my experience! I finally got the layers that I've been wanting for my hair for…read morethe longest time. The service was absolutely great. Highly recommend!

I finally found a salon that cut my Asian hair so nicely. It's been a week now and my hair is…read moregrowing well. The technique and quality were really good and the price is reasonable. It's a cozy place, very clean, and quiet. Parking is not free (Parkmobile) and looked limited (not sure if there were more spaces around). Would definitely go back when I need a haircut.