I'm extremely disappointed with my dog's grooming experience. A simple nail trim request turned…read moreinto a disaster. My dog was handled roughly, resulting in expressed anal glands and poorly clipped nails. To add insult to injury, I was still charged for the service. Other times I requested to have his nails trimmed, I would have to ask repeatedly before it got done. I'm extremely disappointed with the service I received from the kennel in April. I boarded my dog for five days and specifically requested a flea and tick bath, ice cream, photographs, and a massage. However, when I picked him up, I was told that the photos were sent to my landline number the day of pickup. To add insult to injury, I found a huge tick on my dog's shoulder that evening, which makes me question whether he even received the flea and tick bath. The kennel offered me a refund for the photos, but I never received it or even the photos. When I called to check on him, someone other than the front desk person answered after the 9th attempt and told me that my dog was 'NOW okay', which really upset me because I had been worried about him. I asked them to explain, and they suggested that I talk to somebody else. So, they got that person, and they essentially gaslighted me into thinking that my dog was fine. However, when I called back, I was told that the groomer had answered the phone and didn't know my dog or what was going on with him. I'm not sure what to believe - was the groomer telling the truth, or was she just saying that to cover for everyone else? I should've listened to my dog when he got on the counter and asked me to hold him. I didn't regretfully. My dog's "4th of July dog party" experience was a real bite - literally! Despite promises of photos and fun, my dog was absent from the pics, and I later discovered puncture wounds and welts on his neck and back. What's concerning is that the staff never disclosed the cause of these injuries, whether it was a fight or just a play bite from another dog. Furthermore, there was no mention of this on the daily report card they provide when I pick up my dog. When I asked for photos of my dog, they never posted any and deleted my comment. They claimed my dog ran away from the camera while simultaneously posting dogs running. This lack of transparency has me worried about the care my dog is receiving. After pickup from daycare, he often has a hoarse bark and needs to urinate urgently. Even urinating by the front door as we exited. I've also noticed he's extremely thirsty, drinking up to 16 ounces of water in the parking lot before going home. They have photos of him foaming at the mouth in the play yard. Sometimes he barks nonstop on the ride home, only to need to poop as soon as we get home. Don't kennels usually take dogs out to pee and poop within 12 hour time frame? Little inconsistencies in care can add up fast whenever it comes to your pets needs. Posted on the front door is a sign stating they only offer holistic and safe items, but they've installed tires and recycled tire materials for the dogs to play and run on. Tires are not holistic or natural. Artificial turf can heat up to a scorching 180 degrees in the summer. I would suggest you do some research before you start using this facility. *5 star Google reviews from current employees like the one left by Saryn_1 is a conflict of interest.

The people are amazing and the place is very clean and organized! I would recommend this place to…read moreanyone who needs daycare or boarding for their dog! I even saw they offer cat services for boarding! This place is the best!!

Love this place for our dogs! The owner is great, easy to work with and my animals have always been…read morecomfortable and well cared for. Thank you Josh!

Our pup loves coming here! He will run right to Vonnie's arms. We travel from Columbus and it's…read more100% worth it.

Deanna is great with Finn (and Emmett is great with Finn too... whippets stick together). Deanna is…read morealways on time, 100% reliable, Finn loves her... she's saved us so many times. We've been working with her for roughly 2 years now and it's been great. I highly recommend her to anyone needing dog walking, cat sitting, fish feeding, she may be willing to feed your chickens (maybe not, never had a need to feed chickens).

Deanna is GREAT!! Super dependable & honest & my pups just love her! 10/10 would definitely…read morerecommend!!!

Just completed another wonderful vacation where I didn't worry about my cats thanks to PAWSome…read more Courtney is so wonderful. I get daily updates and PHOTOS so I know the felines are doing well while we travel. All of my directions are followed and I return home to a clean house and happy, healthy pets. Courtney is kind, professional and courteous and she maintains great contact. It's so wonderful to travel to see family and not fret over the pets. I can't recommend PAWSome enough.

Really couldn't have asked for anything more than Finn delivered. She stopped over 3 times during…read morethe day, gave the animals food, water and medicine, then took them for a walk. At the end of this, there was an excellent writeup and pictures of the activities. Cannot recommend Finn / PAWSome high enough. Would use again without reservation. Thank you!

Izzy was so great with our 2 new babies- I was nervous letting someone else do grooming on my dogs…read morebut I wanted our 2 new additions to get used to someone else as I'm getting too old to do it. She did an awesome job , they look so beautiful and Kooper and Kimber loved her! Sudan Helmsing

From the owner: Pet Groomer, Dog Trainerread more

We had our first training session today and was very impressed…read more Very friendly staff and totally helpful with our adopted girl.

This place is amazing my dog has been going here for day care all week and today I got pictures!…read morehe's definitely living his best life!!!

We boarded our two dogs for nearly two weeks. The facilities were clean and spacious. I especially…read moreloved the fact that they were not in crates at all... instead they were inside their own room which had beds and toys. It was very cozy for our two babies. Ms. Kathleen sent us pictures of them playing and relaxing when we requested and let us know how they were doing. I'm so thankful that she provides this kind of care for our two so it helps put my anxiety at ease when we have to go out of town. Ms. Kathleen was very knowledgeable and very attentive to our dogs diet and needs. We couldn't be more thankful. :)

First time boarding my dog and using company. The amenities looked great. Best option that I had…read moreseen online so far at a great price. Kathleen was also very flexible when I had a sudden change in plans and needed Hitta to stay two extra days. She also provides loads of pictures when requested. I'm only giving 3 stars because there was one altercation with my dog and another dog. Although no major injuries, I was not notified immediately, my vet was not called, nor my dog taken in to get check. The scar on his arm probably should have had stitches even though she told me differently. If there was better communication on this I would rate it higher.

Lisa is an amazingly kind, honest and caring cat loving person!! You won't be disappointed in her…read moreservices!

I moved to Louisville in 2017 for work. I traveled for wok and back to PA often. Lisa was always…read moreavailable to care for my 2 cats. She did a fantastic job and always provides updates how they were doing. It was a great relief to know someone reliable and caring was watching them when I was away. You won't find a better pet sitter anywhere.

Our dog has a history of separation anxiety and is notoriously difficult at kennels, going into a…read moredepression and refusing to eat or drink. He stayed at Wayport for 12 days recently and did just fine! These are, quite obviously, dog people. They know how to deal with nervous dogs and clearly love what they do. I'll recommend them all day! So glad to have finally found a kennel for our boy that won't cause us worry!

They are great! My pet did not want to come home! Great and accommodating staff. Seemed very…read morecontent there!

Cute store front for your pet needs. This place offers a variety of services from baths to boot…read morecamp to boarding complete with a play yard. Reasonable prices for excellent service.

If you bring your animal to Sam Russell's, I want you to be aware, the owner allows safety hazards…read morelike this rusted, broken gate, to remain unaddressed. This has looked this way for several months, and it has been brought to managment's attention on multiple occasions. The owner doesn't care. She actually asked me to make sure to avoid letting it show in my pictures of the dogs because she would rather hide issues and deceive the parents who trust this business rather than fix the problems.