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    Hakkai - Aquascape Design Gallery

    4.5 (4 reviews)
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    Aquarium services

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    6 years ago

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    5 years ago

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    5 years ago

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    4 years ago

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    Aquarium fish depot is fantastic and they treat their customers right and with care. If you need…read moresupplies they are the place to go!

    If I could give zero stars, I would. Avoid this store at all cost!!!…read more I placed an order with Aquarium Fish Depot on April 8th, and it turned into one of the worst customer service and livestock experiences I've ever had. Before ordering, I emailed them to ask if I could place an order but delay shipping until April 17th. They responded and said yes, and told me to include the request in the order comments, which I did. Right after placing the order, I also replied to their confirmation email (which instructed me to reply if I wanted to add Route shipping protection) and asked them to add Route. They never responded. I emailed again on April 15th asking for an update and again requested Route protection. Still no reply. I called on April 15th -- no answer. I called again on April 16th and left a voicemail. No one ever called me back. Then, the evening of April 16th, I suddenly received a shipping confirmation. They had shipped the order without responding to any of my messages, and had quietly refunded one item -- the Captive-Bred Orchid Dottyback -- without explanation. Worse, the order was incomplete, and several fish arrived dead or in critical condition. --- What Arrived Alive: Coral Beauty Angelfish Firefish Goby Royal Gramma Cleaner Shrimp Pistol Shrimp 1 of 2 Fromia Starfish --- What Never Arrived: Hector's Goby Yellow Watchman Goby --- What Was Refunded Before Shipping: Captive-Bred Orchid Dottyback --- What Arrived DOA or Died Within an Hour: 2 Lyretail Anthias - Dead on arrival 1 Lyretail Anthias - Arrived half-dead, died within the hour Midas Blenny - Dead on arrival 1 of 2 Fromia Starfish - Dead on arrival --- That's 7 animals either dead or never sent. I followed all acclimation instructions exactly and documented everything with photos and timestamps. The worst part is that they completely ghosted me after confirming delayed shipping would be fine. I gave them multiple opportunities to respond and resolve things -- they chose not to. Avoid Aquarium Fish Depot. They do not stand behind their orders, they do not respond to customer concerns, and they clearly do not care about customer experience.

    Live Water Aquariums

    Live Water Aquariums

    5.0
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    Great service and great prices. My filter in my pond was not working and needed work. I'm very…read morepleased with this company and my pond is on its way to looking clear again. Would recommend this place for sure!

    Live Water Aquariums Transformed My San Diego Koi Pond - Absolutely Awesome Service!…read moreI can't say enough good things about Live Water Aquariums! They recently came out to my home in sunny San Diego for a full pond tune-up on my backyard koi setup, and wow--what a difference. The owner Mark himself showed up right on time, rolled up his sleeves, and dove right in (pun intended). He inspected everything from the filtration system to the water chemistry, cleared out some stubborn algae buildup, and even balanced the pH levels on the spot--our San Diego hard water can be tricky, but he nailed it without a hitch. My koi are swimming happier than ever, and the water is crystal clear, just like the Pacific on a good day. What's even better is that we signed up for their monthly maintenance plan on the spot. For a reasonable fee, they handle all the routine stuff--skimming debris, checking the pump and UV sterilizer, adding those beneficial bacteria to keep things eco-balanced, and monitoring ammonia/nitrite levels so I don't have to stress. No more weekend warrior sessions for me; I can just kick back in my backyard and enjoy the show. The guy is genuinely awesome--super knowledgeable, friendly, and treats your pond like it's his own. He shared tips on winterizing for our mild SoCal climate (like insulating the heater lines come December) and even recommended some hardy water lilies that thrive here. If you're in the San Diego area and need pro help for your pond or aquarium, Live Water Aquariums is the real deal. They've got my lifelong business. 10/10, would recommend to every fish-loving neighbor!

    Aquatic Warehouse

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    (384 reviews)

    Great selection of both aquarium livestock and equipment. While my focus is primarily on freshwater…read moresetups, their saltwater inventory is highly impressive. The pricing here is very competitive, featuring excellent bulk discounts that are especially economical if you are stocking schooling fish. As a best practice, always quarantine any new additions before introducing them to your established community tanks. Transporting livestock introduces significant stress to their immune systems, and retail holding tanks are inherently high-density environments, so a quarantine protocol is a must rather than a reflection on the shop. Additionally, this is a fantastic source for high-quality dry and frozen fish food. Highly recommended.

    I had a very pleasant experience. The store is both incredibly well-staffed and well-stocked with a…read morehuge selection of freshwater and saltwater fish, tons of plants, tanks, and equipment. Everything was well-organized, clean, and well-cared for, which made it really enjoyable to browse. Reasonable prices compared to Pet Kingdom. Staff was friendly and knowledgeable, ready to help when needed. They were happy to answer questions, give honest advice, and didn't make me feel rushed or pressured to buy anything. It's clear they genuinely care about the hobby and about helping customers succeed with their aquariums. Whether you're new to aquariums or have been in the hobby for years, this place is definitely worth visiting. I've checked out at least 20 different aquatic stores and this ranks as #1. Definitely be coming back the next time I'm in San Diego!

    Hakkai - Aquascape Design Gallery - galleries - Updated July 2026

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