In the past, I have had physical therapy for meniscus surgery and cervical spine surgery. Had great…read moretherapist each and every time at the Viera facility (located inside of the gym building). June, 2025, I had a knee replacement and had therapy at this location. I would highly recommend the therapists. Will, Chris and Dan are the most caring, professional and friendly people. The entire ambience in the room puts you at ease, even during some physical pain. They each showed compassion, patience with me and understanding while showing me how to get the most out of my recovery. I am continuing with my therapy at home now but plan to use this facility in the future when I have to do the other knee. Great job, gentlemen. I wish you well and thank you very much. Cheryll

My family and I love this hospital. It's a very new hospital and so it looks beautiful and it has…read morenew machines. I've heard from other people that the emergency room in this hospital has long wait times but whenever myself or a member of my family goes to the emergency room in this hospital, they never seem to have a long wait time. I will say that I once went to this hospital, over ten years ago, and they misdiagnosed my nutcracker esophagus spasm, as me having upper digestion issues, and they sent me home with antacids and of course the antacids did not help me whatsoever. I later was diagnosed with having a nutcracker esophagus spasm by another physician at another medical facility. More recently I took my mother to Health First's Viera Hospital because she wasn't feeling well, and they treated her very well here. They even pointed out that she could be suffering from serous kidney issues, before my mother ever knew that this was in fact the case. Now my mother is in the process of being treated for her kidneys disease outside of this hospital. I will always appreciate Health First's Viera Hospital for taking care of my mother in her time of need. This is why I am giving Health First's Viera Hospital 4 stars and recommending them to others who are in need of any kind of medical assistance.

ALERT: Saturday night my 85 year husband got up to go to bed. He was very dizzy. Check his blood…read morepressure, it was low. Called 911 and they took him to viera hospital. I asked them not to, but they said it was the nearest one. They gave him a cat scan, blood test , urine test and his salt level and blood pressure was low. Gave him an IV with salt solution. All good until I filled the prescription. The doctor on call said he was giving him sodium pills to raise his levels. Went to pickup the medicine and I always have questions because of his other medications. The pharmacist at Walmart caught the mistake in the medicine prescription. The doctor wrote up sodium fluoride for teeth , not sodium chloride to raise the salt levels. I just wanted to make sure you are aware that you need to check behind things this hospital does. This is not my first incident. Charlene

Health First (HF) does not have the same high standards of customer care that I get from Orlando…read moreHealth. There seems to be no accountability for poor/bad performance. Many HF doctors are long in the tooth (old) and not up to date on current procedures. For example one surgeon insisted that I needed a cervical fusion when all I needed was a nerve ablation. Another HF pain doctor took 2 weeks to get a prescription to my pharmacy and then had an employee lie to me. Another time , a nerve block was incorrectly done which put me into a stupor for three weeks. Last example, a HF cardiologist wrote cardiac clearances for two procedures that I needed and the anesthesiologists refused to accept them. I got a copy of the internal HF Customer complaint process and the theme is deflect, deflect, deflect. I spoke with customer care manager Tiffany and she demonstrated how to deflect. They DO NOT want formal complaints to be filed. They don't really care like I have experienced at Orlando Health. Based on HF employee behavior, I suspect that HF uses fear to motivate their employees. Many of the doctors and support staff are incompetent. I have many examples. I try to go to Orlando Health whenever possible, or even better, drive to Orlando. Please be wary of Anything HF and get second opinions outside of HF. On the positive side, the HF MRI facility in Rockledge was excellent and the lab at Gateway is very efficient. Competency and Accountability are the HF weaknesses from my perspective.

I have been going to this lab for years. I have had nothing but positive experiences from the…read morereceptionist to the Phlebotomist. No complaints from me. If fact I have an appointment on Wednesday.