1. Halcomb Donald Insurance

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    Haltom City, TX

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    Halcomb Donald Insurance

    5.0 (1 review)

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    11 years ago

    Donald Halcomb is great!! the best insurance experience that I have ever had. you will not go wrong trusting Donald

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    Kevin Luong Agency - State Farm Agent

    Kevin Luong Agency

    (1 review)

    I would give zero stars if possible. My husband used Kevin prior to us merging to 1 policy and had…read moreno issues, so I went with it. Typically I manage my own insurance needs. Everything was great until we bought a new car. Received email 1 that stated price was going up, expected as we bought a brand new car that would fall under sports car. Increased premium comes out of our account, no problem. Then we receive a message stating our insurance was going up another $100+. Call the office and get a lady on the phone. Explain that when we added the new car, I was emailed the information about the difference in payment. Now it is going up again and I wanted an explanation. Lady informs me that it only went up once to the +$100 amount. Referred them back to their own email and she continues to not really understand what I was saying or chose not to understand. I have my husband call, they tell him the same thing. We tell them find cheaper insurance as this is ridiculous amount and still makes no sense how it would go up some and payment come out and then the following month it goes up to over +$100. They find new insurance. We agree and are told, in writing, that the amount for the first month is a certain amount, provide bank account information for autodraft, on 7/12 that amount comes out. Moving forward we know it is around $40 higher. On 7/25, there the new monthly amount drafted from our account. Since it was not noticed until Saturday, and this office is closed, both my husband and I call the insurance company directly and are told the first amount, which Kevin's office said was for the 1st month, was in fact only a down payment, which was not communicated by the staff in this office and this coming out was correct. Communicated with the office staff asking for them to cut me a check for the amount that was taken out of our account, including screen shots of what we were told and they refuse to cut a check to use, even though this is there error. Furthermore, I was told by the person in the office who made the error that she does not use verbiage stating it is a down payment, which caused all these issues. Moving forward we have asked to speak only with Kevin directly and are having a conversation about if we will continue to use his office for our insurance needs. The office staff is not competent, they do not make right on their own mistakes and we are not happy customers.

    From the owner: We are dedicated to providing insurance products and financial services that provide high quality…read moreprotection and value pricing. We strive to establish a successful relationship with our clients and to respect their interests and goals. Our success will be measured by our client's belief in our ability to meet or exceed their expectations in service, price, and expertise.

    Halcomb Donald Insurance - insurance - Updated July 2026

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