Plumbing and home repair stuff is not an easy biz. You get different opinions from different pros…read more My situation was fairly black and white in that my water heater was dying and we needed a new one. SWAT was assigned to us by our home warranty service. I'm rating them based on their communication with us and the conduct of their plumbers. They get high marks on both fronts. Their notifications process is that you get a text when your plumber is headed to the call before you so you can get your butt home. Then another one when they're headed to you along with a link to track via gps. At one point during our saga, I called their office and left a message after hours. I got a prompt call back the next day. Points man! As far as the people go, the admin staff over the phone and the two plumbers we dealt with, Cody (legendary) and Jason were both polite and professional during their respective visits. I appreciate that they put on booties without me asking before entering our house. That's a big deal for Asian households. They explained the issue to us and the out-of-pocket costs associated with it pretty clearly as it pertained to our policy. They installed the new WH and did a good job, were efficient and left a clean work area. Based on this experience I would recommend them with the suggestion that if it's something complicated, get a couple of opinions and quotes (3 is better but out of pocket DX co$t$), so you can make an informed decision.

I had such a negative experience with SWAT Plumbing this past month that I won't be using them…read moreagain or recommending them to anyone. My hot water went out, so I went through my home warranty company and they sent SWAT. Two techs show up, stay for 10 minutes, and tell me the gas pressure valve isn't working. They say the part is old and probably discontinued. They leave, call their office, and days later I'm told the part can't be sourced and I need a whole new hot water heater. My warranty only covers a small portion, which is already frustrating. I call multiple times to get clarity on what's being installed and how long it will take. Everyone is polite at this stage. The installation day comes, two different techs complete the install... and I still have no hot water. The pressure valve still isn't working. These two ask to check the gas line, and we discover Atmos locked my meter by mistake. Atmos shut off my gas instead of my neighbor's during a teardown. I call SWAT again to ask whether the first team ever checked the gas line. They did not. I get multiple "oh no's" and shock from the team because the mistake was so obvious. I didn't need a new hot water heater at all. I just needed Atmos to turn my gas back on. Only my water heater and furnace run on gas so I didn't know until the hot water was gone. They tell me the Plumbing Manager, Keith Cantrell, will call me. Days go by. No call. After the holiday, I call again. The energy shifts completely. Keith is dismissive, rude, and condescending. "What do you expect me to do?" "I guess we'll reinstall your old hot water heater then." "You're the homeowner, you should know your gas is off." I explain (again) that only my water heater and furnace run on gas, and it's summer, so the hot water outage was the only indicator. He promises a call by Friday. Friday comes and still no phone call by 2:30 pm. I call again and wait on hold for 26 minutes, before being told I'll get a call back. When Keith finally does return my call, he tells me there's nothing he can do and no refund, even though their team didn't check the gas meter before deciding I needed a brand new water heater. I ask, "So you're not going to do anything even though your team misdiagnosed the issue. As a homeowner I'm supposed to be a gas tech and a plumber before I call you?" He says, "Yes." I ask to speak with the Owner. I've been told multiple times he was "meeting with the Owner" while I sat on hold for 20+ minutes. Keith now says "the Owner doesn't come into the office and there are only two managers". So someone lied -- either he wasn't meeting with the Owner when I was on hold, he won't let me speak with the Owner, or SWAT Plumbing isn't actually family owned and operated like their hold music claims. So now I get to pay for a hot water heater I didn't need. Thanks for putting me in debt, SWAT Plumbing. Moral of the story: unless you personally know how to diagnose the issue and fix it yourself, don't use SWAT Plumbing.

Thank you Ally! Mike came out on Monday and did a fabulous job restoring my air. He prompt,…read morecordial and very professional. He explained what he found and what he was going to do . What a nice man and very good at his craft. I will definitely tell friends and family about the great job you did. Most of all your pricing is reasonable!

Job well done! I was given this company as an authorized…read moredealer/ technician to repair my Diakin leaking evaporated coil. Once the call was made it was "Boots on the ground" because Ms, Christy was able to get me scheduled that day(4-6pm). However, she did better and called me back to ask if she could send a technician within 30 mins. (Yay!!) I was inside my home with temp at 87 degrees. Mike and Tarion were professional as they diagnosed the issue. Mike did a great job explaining to me what the problem was and confirmed my warranty information. He also took pictures from the attic to show me what was going on with the coil. I was given a quote for the work. This is where I didn't quite understand why it was so pricey given Chat GPT was providing the average cost much less. I spoke with Tony, and he provided the breakdown for the estimate for the labor cost. The two men were good and I appreciate Drew and Sam for their hard work and willingness to make sure all my questions were answered. They were professional and friendly and very nice guys. They were quick because it took 2.5 hours to complete the job. Because of that, I overlooked the very expensive labor fee. :-) I would give the company a five star if I felt they showed complete transparency with their labor fees per hour. I know most companies do not want to disclose that information, but this provides the consumer with a sense of respect and not being taken advantage of the situation. I feel this would be a fair. All that to say is, I am happy to be back in a cool home. I now have a home warranty. All I pay is a deductible. :-)

My warranty company sent them out last August to fix my AC. Tech came, told me I needed a new unit,…read morecharged me the $75 deductible from my insurance, and left. I left and came back that night to a stuffy, hot house. They shut off the AC without telling me and did not answer/return any of my calls until the next morning. The tech was very apologetic and said she thought she told me it should stay off, but came back out later the next day to turn it back on since I insisted it be done. My warranty company never approved their claim so I thought we were done, until 3 months later I receive a bill for $180 from Century Air for the leak test they did. I called my warranty company to understand why I was responsible for something beyond the deductible, and they told me it was Century Air's responsibility to tell me it was not covered and get my approval BEFORE performing the test. That made sense to me - if it's my responsibility why not charge me for it right then like the deductible? The warranty company said we could fight it, or they would just split the $180 with me and pay these guys. That's what we ended up doing. Especially because the claim that I needed a new unit proved to be false, when a company I hired myself came and fixed it for $400 (versus the $5000 unit). It's still running great 7 months later. I just think it says something when even a home warranty company does not agree with one of their contractors! Suggestion: suffer through no AC in Texas heat versus dealing with this company.

Also wish I could give 0 stars. The technicians NEVER show up within the window you're given; you…read morecould wait around all day only to have them call you late at night to schedule for the next day. I'm made to feel like I'm rude because I'm wondering where my service provider is that I've been waiting all day for. One time it did take 4 days before our AC was fixed, in the middle of summer. This second go around (tried to see if it was under warranty) it's been another 3 days and still waiting. Will NEVER use this company again.

TopGun and their new merged collaboration partners called Wednesday to make good after Monday's…read moresystematic issues with call service and automatic scheduling platform. Willard Air, Heating, Plumbing, Electrical came out this morning for full system review, AC & furnace system components. Brilliant work; very thorough report walk-through with photos. Impressively professional and thorough. The guy George was awesome. They complemented the check up, up front. There aee some good catches that we can get fixed today, and extend the life of the compressor. Heartily recommend. We also joined the membership program to get on the bi-yearly checkups for AC and furnance in preseason times. Incredible turnaround! Well done all!!

they sold out to willard and willard came for service call and tech was…read moretotaly clueless about anything

Great service. My A/C wasn't cooling and I needed a quick repair, these guys came same day and were…read moreable to get it working again. I have used them ever since and they are always quick to respond and fairly priced.

I have been fighting with my warranty company for over a year with my AC. Reached out to 3 Kings…read moreAC, they sent out a technician for a consultation and by Monday (which is today) we are up and running. Hugo, Martin and Angel were all great. I received a year warranty on the part. I love the fast reply, wonderful customers service, Martin gave us the break down of what they did and Hugo gave us his recommendations of what was priority to keep our unit quality of life. I will definitely try to use them instead of the companies the warranty company tries to send to my home. Honest, fast, reliable and great communication. They called to see if they could come early, yesssss please do.

Highly recommend Hawk Plumbing. They are top notch from the front desk to the plumbers. Have used…read morethem a few times now. Experienced plumbers who care about their clients. Just had a faucet bib replaced on a very old cast iron extension coming out of copper inside the house. Very glad Hawk took care of this. Anthony even noticed a missing gasket on our garden hose and now no more leaks. . Hawk is also on the Wells Fargo Home Projects credit card program which helps with no interest payments on those unexpected expensive jobs. Go with Hawk!. .

We had a faulty old heating unit repaired during the oncoming ice storm. They had to get it going…read moreagain to just go through the storm. We then had a new gas powered unit installed after all the ice melted. Everything works great! Thank you Hawk!

Had hot water issue. Plumber Jonathan and his apprentice arrived in approximately 1 hour. very…read morepleasant individuals who knew what they were doing. Did not need any repairs but was very happy with everything. Definitely will use again.

After having dealt with several problems with another HVAC company, Daniel came out and assessed…read morethe situation, provided excellent customer service, gave recommendations for future regular maintenance, and identified some minor issues others missed. All issues were addressed and fixed with clear and knowledgeable explanations! Highly Recommend!!!

Done great job! The team worked very professionally, finished in time no issues. I highly…read morerecommend this company!

I have a house built in 1960 and I needed to replace my thermostat. I decided to upgrade to a Nest…read moredevice, and I was told I need a profession to install it. I called and they explained what they had to do (connect the smart thermostat to power). They came out on time, installed the Nest in less time than I anticipated, and stayed until it was completely set up. The guys were extremely nice and helpful. They even vacuumed the floor where they were working. Overall, great work. I will use them in the future for any HVAC needs.

These guys are amazing! Very professional and the quality of their work stands out! Honest company…read moreand will be very fair with your budget. absolutely recommend!

Yet another 1-star review. My home warranty company sent them, they charged me $1600+ out of…read morepocket for "modifications", then caused $200 in drywall damages by stepping through the floor of attic. AC would work for a week then break, After a month of this, they told me that my furnace now needed to be replaced (which had been working fine before their AC "repair"). They refused to tell me how much out-of-pocket $ I needed to pay before they would start work on the new repair, so I sent them away, only to find out later, they were going to charge me another $1600 for new "modifications". Meanwhile, I have essentially been without functioning AC the entire summer. They need to be facing criminal charges for fraud and extortion.

I called them when I had an Av unit down in my house while away for an extended period of time…read more the first 3 companies told me I need a new unit and that my warranty had expired. one company quoted 27k for a new unit. called Fort Worth. Heat and air. they came out the following day, confirmed the unit was under warranty. explained the repair needed and pros and cons of repair Va replace. ordered the part, fixed the unit and even came back when additional adjustments were needed. problem solved under 2k. Mike and team are great, honest, knowledgeable people. look no further!

I had a drain problem with the HVAC unit in the attic, the company that installed it didn't do it…read moreproperly. I called and Greg got me scheduled for service the next day. Luis and Philip came out and got the problem fixed quickly and at a reasonable price. They explained what the problem was and what it would take to fix it. It's comforting to have skilled technicians work on my system. Dealing with great people makes the problem a lot less painful.