My favorite office is in warm Springs They are so fast and efficient The doctor really really listen . read more

This is the nicest medical office I have been in! Everyone is so helpful. Seanna has helped me with referrals, tons of paperwork and emails. She is always kind and communicates efficiently. I appreciate her professionalism! Joseph Lau is a caring doctor. I like the fact that we can meet virtually as well as in person. He is attentive and takes his time with patients. read more

I walked in and out of my first appointment. The office is disgusting. How can these places be in business?

Never kept waiting for hours. Very prompt. Takes time and answers all my questions. Only problem has been time it takes to answer phone calls. read more

horrible! they do not answer the phones. Ever since Dr. Garcia left it went downhill!

This was my first visit to Sagebrush Medical, and I couldn't have been more pleased with the experience. From the moment I walked in, the front desk staff greeted me with a smile and handled check-in quickly and efficiently. My medical assistant was warm, friendly, and thorough--she took my vitals and asked thoughtful questions to get a clear picture of my health history. Dr. Barron was absolutely wonderful. She listened attentively, asked detailed questions about both my personal and family medical history, and truly made me feel heard and cared for. She quickly arranged a prescription and scheduled baseline labs to ensure we had a complete understanding of my health moving forward. I left feeling confident, supported, and grateful to have found such a caring team. Highly recommend Sagebrush Medical to anyone looking for attentive, compassionate, and professional care. read more

I give up on Sagebrush Medical after many years. They never answer their phone! I called them four times today starting at ten in the morning till 3:45 pm. I was on hold for over a half an hour and could never reach a live person. I am done with Sagebrush and am going to find a general practitioners office that answers their phone. Sagebrush should fire their office manager! Note to Daniel Acierto. The next time you have a patient that needs a stress test, don't send them to a medical testing center. Instead, give your patient your office phone number and tell them to try and reach a live person at your own office over the next 24 hours! This would be the ultimate stress test! read more

We have had Sagebrush Medical Center for our medical needs for a few years. This clinic has always given us the best possible clinic care to meet our needs. We have recommended the clinic to our friends and they were satisfied as well. read more

Dr. Amer is amazing and I wish the team that surrounded him was better equipped to run a practice. It pains me to find a new doc because they are hard to come by in Vegas but I've spent hours trying to do the job of what the staff should be doing at the practice. I had a very simple prior auth renewal that needed to be done in January. The team dropped the ball on this and caused me to go off a medication for 3 weeks - completely unacceptable. I called daily to follow up with no messages being returned or status updated. Incredibly frustrating. The only update I could get was from my insurance company and it was that they also had left messages to try and get the prior auth done and the practice was not responding to them either. When I first came to the practice as well I had a duplicate charge they submitted for my wellness visit - an in person visit when I wasn't even in town. As of today I'm still fighting with the billing company to correct that - they applied a payment from a recent visit to that duplicate charge and now just keep gaslighting me and saying they can't produce a patient statement to show where that payment went and that a more recent charge is still outstanding. Dr. Amer is 5/5 but everything else is a nightmare. read more

Too bad you can't leave a zero-star review. Went in in January for a wellness checkup PA took less than ten minutes with me. Didn't appear to even care about looking at me. Took longer to fill out the paperwork than the entire checkup. Then they billed my insurance for more than $700. Fortunately, insurance knocked the bill down and paid some, but I was still on the hook for more than $150. I was amazed the list of things on my insurance eob and the associated costs. I called the office to ask why I and my insurance had to pay so much. I then asked what it would cost if you just paid for the service yourself and not use insurance. They told me it would have been $100 for the service. They also said there is an extra charge for referrals(?) So my advice is if you decide to use Sagebrush, be sure to ask about ALL payment options because they didn't tell me. So anyway, I paid my bill via the link the billing department sent me using my credit card. A receipt for that was quickly emailed to me. Three days later, I get another email saying I still haven't paid. I did find out Sagebrush uses a third-party billing company which to me is very incompetent. The representative I talked when I called about this was very condescending and she would "escalate" the matter. Even though I sent them a screen shot of the receipt that same billing department sent me. Really? You can't just look at your system and verify that you got a payment and sent me a receipt? She said she could not do that and it could take two to four weeks to review me case. I think any medical provider who uses this billing "service", very carefully consider ending that relationship. But, I digress. Stay away from Sagebrush, you will regret it if you get involved with them in any way. The actual medical "service" was way overpriced and cursory. No opinions given me and no follow up given or offered. The billing company that handle's Sagebrush's billing is horrendous. They cant even acknowledge a payment even when provided with their own system generated receipt. It is also very difficult to get anyone to answer the phone. You have to keep calling over and over, try all the menu options to get anyone to answer at the front desk. Stay away read more

If you want your annual. If you have complex conditions or time sensitive issues this is not the place for you. They have dropped the ball on about 3 occasions and its delayed a surgery this time. Bye read more

Amazing staff, always accommodating of last minute appointments. Doctors are friendly, knowledgeable and mostly on time lol.

Although you only see Dr Pan's PA's at the Horizon Ridge office I feel that they are thorough. You can see Dr Pan if you go to Warm Springs. The office experience is HORRENDOUS. Trying to get through on the phone is near impossible. They sometimes leave you a message to call them back on their main number but if it goes into somebody's voicemail and you leave a message, they call you back on a different number. I don't know about any of you, but my phone only has the main number programmed into my cell so I don't get a lot of spam calls. Unknown numbers will bump that phone number out unless they call me on the main office number. If they leave me a specific number to call back on and it's busy or they don't answer and then they call me back again to call them back on a specific number then the same thing happens. We're going around in circles and I end up speaking with nobody. Last week I had a virtual appointment with Joseph who is one of the PAs because I have been feeling really sick and after approximately 21 phone calls I never ended up having my appointment because we were going in circles. I am so disappointed with that office. Today I called approximately 15 times just to get a referral so that I could go to another specialty for something and have them send a fax to them, but I got no answer. They must have caller ID and saw my name so they don't want pick up. I totally do not recommend this office and as soon as I turn 65 I know of an office that I will definitely go to that has lots of doctors and you don't even have to go through voicemails. They always answer with a person or having to push number one for something number two for something else. Sagebrush have three or four people that sit up in the front and granted they all don't answer the phone, but when the phones are ringing off the hook, you would think that the manager would have figured out by now that maybe they should chip in and pick up the phone as well. There is no way to call over to the warm Springs office because the main phone number only rings at the Horizon Ridge office and the Warm Springs office doesn't even have a phone number to themselves. All this aside, none of the staff are very friendly or warm and they should be. I've worked in offices my whole life and the service is poor, cold and you always wish you weren't there, but you had to be because you weren't feeling well. One last thing, last week I left a message and asked for the manager to please give me a call back and I never heard from that person. Very professional huh? My best advice to anybody else don't go to that practice. read more

I always receive great service from Sagebrush. The only suggestion I have is they may need more chairs for the waiting room. I didn't have to wait long at all but it was a busy morning for them. other than that, I am very pleased with them read more

Been seeing Dr. Daniel for years and would definitely recommend him to friends and family. The office is very convenient to where I live staff are friendly. read more

1 Star Review I went to Sagebrush Horizon because my son's primary doctor wasn't available. When I scheduled the appointment, I clearly requested a sports physical for my son. When we arrived, I told Chelsie again that we were there for a sports physical. After the appointment, I asked for the completed form, and Chelsie asked me to email it to her since I didn't have it with me. I sent it right away, but then she called to tell me that my son would need to come back in and that I'd have to pay for another appointment because the doctor didn't do the physical. That was the entire reason for our visit! I haven't heard back since. Overall, very unprofessional and inexperienced. read more

Staff helpful and friendly Hardly any wait. Studies have indicated that patients who perceive their healthcare providers as demonstrating exceptional interpersonal skills and genuine care tend to experience more positive outcomes. I've been a patient for years, and at Sagebrush, they really value the quality of care. They strive to be safe, effective, patient-centered, timely, efficient, and equitable. To make sure your care matches these standards, it's super helpful to be an informed and active advocate for your own health. read more

Love my Doctors but the office service is horrible. They would call you on their convenience which is at the end of business day at that time you would not have time to follow up with your other doctors or pharmacy . Thank Goodness it will be time update my health insurance soon. Dumping It soon! read more

We've been seeing Josh and his MA Bianca for a while now, and we truly can't thank them enough. Even though it's clear that providers and MAs are overwhelmed and constantly busy, Josh and Bianca always take the time to be personable, kind, and thorough. They never make us feel rushed, and that means so much. Josh listens carefully, explains everything in a way that's easy to understand, and genuinely cares. Bianca is just as amazing, she's organized, thoughtful, and always follows through. They care for me, my grandparents, and my husband, and treat all of us with such respect and compassion. It's rare to find a medical team that makes you feel both heard and cared for, even with everything on their plates. We're so grateful for them. Thank you guys for all that you do. :) read more

Sad to say I must rate my experience VERY poorly. After "asking" if Dr Amer could be my Primary Care Physician they did arrange imaging and diagnosed my ( very painful ) spinal condition... But- in order to address the condition I was left to search for my own specialist. No suggestion or referral from Sagebrush. They are very nice and did forward a referral upon my first request but the appointment there is not for 3 months. And it is in Arizona! So I requested they forward my imaging, diagnoses and records to a local specialist in the meantime. Nothing. After days of waiting I called and could only reach some sort of "answering service" which informed me that no referral was made yet. In addition, the service told me they are not in the office Fridays, despite the website stating that they are! Perhaps its the constant pain leaving me unable to get a decent night's sleep but I am VERY frustrated and feel ignored by SMC. I would much prefer to render a positive review since Dr. Amer and his personnel in the Spring Mountain office are all very kind when I am there in person. read more

We are so lucky our son found Sagebrush and Josh Valera as it is hard to find professional care from people who care in Vegas! All the staff has been kind, sympathetic, and thorough. Referrals have been given on time and even if one detail was off (which happens so no big deal) it was corrected quickly. Josh Valera listens to us and shows he cares about us. He follows up with us. As a bonus he is a compassionate and competent professional. We will be with Sagebrush and Josh for as long as he'll have us! read more

We have used Sagebrush for years. Daniel our nurse practitioner is fabulous. He is thorough, caring, professional, and very kind. We appreciate his expertise and knowledge. Highly recommend Sagebrush. read more

My provider moved. So I had to find a new doctor. I read a few reviews of this place and they were either very good or very bad. My experience was pretty good. I saw the nurse practitioner Joseph, who was attentive to my needs, asked the right questions, and was very helpful. I had to fill out all the paperwork as a new patient which took about 20 minutes, but that's how it goes. I haven't seen either of the actual doctors yet because their schedules are very full, but my needs weren't that serious. I just needed some refills so, I am pleased. I will update this review when I actually get to meet one of the doctors. read more

Sagebrush Medical Center - Nice waiting area. - Internal Medicine Near Me - Henderson, Nevada

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Both the assistants and the doctors here listen carefully. It's difficult to find a good doctor in Vegas. This clinic does its best to provide decent GP / PCP services. read more

Very thorough. I never feel rushed. Front desk and assistant efficient and pleasant They all do what they say they will do

Dr Conception was thorough and knowledgeable. He took both my wife and I at the same time although we had same day yet separate appointments. He coordinated our long term care schedules and future needs with ease and concern. He was prompt ordering our meds, future labs and outside referrals with other caregivers.... A unique experience in our city. Recommend him and Sagebrush with enthusiasm! read more

These guys are the best in my opinion I just love the laid back atmosphere and everyone is super nice and friendly

Two star because of doctor is nice but if you are in pain or have something serious going on, I don't recommend this place. Doctor referred me to Xray and Mri and after I left I notice one of the referral document wasn't signed so I went back and the assistant won't even look at it and just told me the doctor won't sign it. Then why give a patient a referral and not sign it. I live 30minutes away and you're going to make me drive all the way back in a different day to have it sign? So I had to ask for front manager and manager had yo tell her get it sign? Trying to give them a few chances and it fail again. My next appointment I needed Ortho and PT referral and the assistant said to give her a week and after 8days called and left a message no answer. Called on the 13th day and ask to speak to the assistant, she finally got on the phone after 20minutes of waiting and told me she forgot because they're busy. I think I've been pretty patient. read more

I absolutely love this office. It is so hard to find a doctors office where both the doctors and office staff is great. I was a new patient and was able to get in same day. The doctor was thorough and the office staff friendly. I also found out they are open on Saturdays. I definitely recommend this practice. read more

All the staff are very friendly and seem to truly care about each patient. I have been going here for many years now and have never had issue with anyone there. Thank you! read more

valued quality care where the doctors listen to you in depth. kind and compassionate doctors and staff. Thank you for all you do Sagebrush Medical Center read more

This Office is Horrible the doctors are Great, but the staff is very unprofessional. Too bad the doctors do not have support from their staff sad read more

Dr. Concepcion is a wonderful, caring doctor. He's young too so you can grow old with him as your doctor. I really appreciate the fact that he recommends natural remedies first before meds. Waiting room is nice and clean. It's a chill environment that will put you at ease. Staff is very helpful and kind. I highly recommend Dr. Concepcion. read more

From my arrival in the clinic until I walked out of the clinic I received wonderful care from Josh Valera's staff and would recommend them to anyone looking for quality medical care read more

This Family Medicine Facility has been very helpful. I found them through my insurance. They have helped me with great referrals and slowly but surely I have been finding the proper care I need. They are a busy office but are very good at answering questions and calling back. I personally like being seen by doctors who sit down take notes and are very caring towards our health. I feel lucky I found a great Dr. A great group in this office! Thank You! read more

Staff and Nurse Practitioner were professional and treated me with the utmost respect. I was able to get referrals and meds needed. I would highly recommend, read more

I found Dr. Pan more than 10 years ago and was so glad to find a caring competent Doctor. I neglected my health during the pandemic and beyond, but he welcomed me back with the same warmth and compassion. I now see Dr. Concepcion at the Warm Springs location and he continues to provide the same patience and caring. The staff is very efficient, never a problem with referrals or rx refills. Recommend them highly, good doctors in Vegas are rare read more

Dr Conception is a great provider and an excellent example of what a doctor should be! Dr C has taken the time to help figure out what could be wrong and proceeded to try different approaches instead of dismissing or ignoring the issue. Thank you and I'm lucky enough to have such an amazing doctor! read more

I have been going here for almost six years. The staff is wonderful. They are always friendly and helpful. I never have trouble getting an appointment quick. They get to know you on a personal level that makes you feel comfortable. I never have issues getting my prescriptions renewed quickly. They are on top of referrals to specialist and make sure my insurance is taken by the referred location first read more

Eat Dr and staff Never have to wait and they are amazing as helping you with all medical issues read more