I had 2 bad customer service experience with this Aire Serve franchise this year. For 2 regular…read moreservice checks, a part was needed (in the $35-$60 range each time). Each time, I was grossly overcharged. The first instance, I was refunded $150 by owner Chris who agreed that I was overcharged by his employee Aaron. The second instance I was charged $353 by office manager Melissa, including 2 service visit charges even though I only had 1 service visit. Again, owner Chris refunded me $99. Based on these dishonest experiences, I will never use Aire Serve again. This company is dishonest and purposely attempts to grossly overcharge customers.

I had Excellent service from Aire Serv! Chris was amazing....very efficient, kind, and…read moreknowledgeable. He repaired my a/c unit at home during extreme heat, and I appreciated his promptness. He was very quick, knew exactly what was wrong, and very reasonably priced. Thank you so much! -Shelley Allen

Take insurance claims or at least be informative of your lack of service in the beginning of…read moreconversations

This company shows genuine interest in their customers. When I first called them, they were fast…read morewith solid answers, they were interested in me as their customer and they were very prompt getting out to my home to go over every detail of my install, and explain what equipment was best. If you have not had a new HVAC system installed in your home, you won't believe how expensive the system can be, it's mind boggling, literally. I received pricing up to $18,000.00 for a simple 3 ton HVAC system. These folks are total professionals and I don't hesitate to let everyone know, without knowing what other HVAC people quoted me, they were not only competitive, they beat every other HVAC contractor hands down, not by hundreds, but thousands of dollars, so let me save you lots and lots of leg work and hours of telephone calls, Southern AIR Solutions has the correct Rheem system for you and you WILL NOT be taken advantage of, as so many in Bowling Green were willing to do, as evidenced by their system pricing. Bob H

The absolute best heating and cooling service in Bowling Green. Fair, honest, prompt and delivers…read morequality work. If it can be fixed they will fix it and not tell you you need a new unit. I had a 50 plus year old high quality furnace go out that I did not want to replace with a new one. I was told by someone else it couldn't be fixed. Mr. Dean has been with Rigsby and Son for nearly 30 years. He spent one hour taking it apart, doing the necessary work and it works great again! As I said before, if it can be fixed, he will fix it and that is just what he did! He knows what he is doing! Nice guy too. :-)

Initial response time to service time was excellent. A knowledgeable team showed up and fixed the…read moresystem. I chose this company based on previous reviews across other platforms and I am pleased with the overall service and customer experience. They also appreciate veterans with a discount. I will be using them in the future to keep my system top notch.

I use Chilly Ben's for all of my Heating, AC and HVAC needs at my rental houses in Franklin. They…read moreare one of the most convenient, reputable and trustworthy businesses in town. I joined their Cozy Care club where I receive preventative spring and fall maintenance. Easy and affordable. Their communication is on-point and puts you at ease. I've had several technicians at my house and each one shows up with a new level of professionalism. Well done!

there was a time when I would've given Abe Service Co. five stars. But I learned last summer that…read morethey had completely botched installing my upstairs HVAC to the point where it had to be completely replaced. The owner knew there was a problem and simply quit responding. The unit was leaking everywhere. This was not an old unit, but Abe Service Co. left me high and dry and ended up costing me more than $15,000 to replace the unit on an emergency basis. So .

I was very happy with the service I received from Abe Service after a panic call with the AC out of…read moreservice in 90+ degree temperatures. They were very responsive and sent a highly capable service technician. I'd not only highly recommend them, I'll be using them too from now on.

Tune-up of Tankless Water Heater. They arrived on time and provided great professional service…read more They kept us apprised of all the details as work was being done. Highly recommended.

Wonderful experience as always. I can always count on the quality of the work. Great company.read more

Every time i have called BG refrigeration, they have gotten to me either that day, or the following…read moreday. (even if it was a holiday). Every tech that I have met from there, is so nice, and very knowledgeable. To talk with them on the phone is a pleasure. They always call before they come and have never left me or my family sweating it out, or freezing. If they can't completely fix the unit, they have always fixed it well enough to last till parts came in. I won't call anyone else! Thanks BG REFRIGERATION! You are the best.

I would absolutely NOT recommend this provider for any of your service needs. The service tech in…read morethe video is returning my son's old blower motor by leaving it outside in his driveway. You may find additional information along with a video at: https://www.youtube.com/watch?v=r_sO44d556g&feature=youtu.be.

I bought anew heat/air unit from Premier Heating and Cooling in Bowling Green oi August 2018. last…read moreweek 5/11/22 i noticed it wasn't cooling. I called Kelly and advised him of the problem and he said he was busy and it would be a couple of days. hadn't heard from him on Friday so i called his office they told me it would be after 2 pm on Tuesday before they could come. OK so Tuesday morning I call to confirm and they tell me I need to get someone local that he couldn't come from Bowling Green to Russellville. L ong Story Short Be Advised Of Kelly Spear

From the owner: We are Premier Heating and Cooling. We are a family and veteran-owned Heating, Cooling,…read moreVentilation, Refrigeration, and HVAC Company in Bowling Green, Ky. When our loyal customers call us for furnace repair on a cold winter night, we know they need our help right away; not next week. We always do our best to send a professional, friendly, and knowledgeable technician out to help as soon as possible, which means the same day or night when it comes to emergency heating, cooling, and HVAC repair. Our entire energy consultant team takes the time and care to listen to each of our customers' unique interests, needs, and circumstances to make sure we deliver the perfect HVAC system needed for cool and warm comfort every day of the year. With Premier, you know you are choosing a quality contractor.