Great company with extremely helpful and knowledgeable personnel. Their representatives maintained…read moregreat communications with me from the start to finish of my project and were very professional and thorough. I would definitely use them in the future.

Good communications and set expectations. Quality work. Everything we needed was accomplished. I…read morerecommend and will hire them again.

Contacted Brad for junk removal and received a response within 20 minutes. Appointment was…read morescheduled by email for the next day. Arrived at the scheduled time. Very professional, kind and worked efficiently. My job was complete in under one hour. Awesome rate. I definitely recommend Brad and would use his service again.

Brad is amazing. On time, on point, professional and super friendly. I will be calling him the…read morenext time I need any cleaning services. I had a very tough construction clean and he left my house like new and smelling super fresh!!!!

This company has been working on my grandmother's house for 2 1/2 years and it is not yet complete…read moreafter a house fire. They are not responsive and communicate poorly. At one point, one of their workers broke into the neighbor's garage and got caught rummaging by the owner. DO NOT USE THIS COMPANY! I cannot speak on quality because they have yet to turn the house over to us.

Great Management and a great team to work with, the focus on integrity and care for clients is some…read moreof the best I've seen in a company. Great people and a class act from the top down.

The service was exceptional, as they kept me updated throughout the process. I had a question about…read morethe process, and their team responded promptly and professionally. Overall, my experience with EM Bros was outstanding, and I can't wait for our next project.

They did everything I requested, was on time and very professional. I will hire again in the future.read more

Friendly, thorough and prompt services. The team comes in and works hard and efficiently…read more Scheduling is always managed well and the owner truly has great people skills!! I will continue to use them as needed!!

These people are most honest and well respected people I have ever dealt with they there very…read moreawesome and cleaning is top of the line I recommend them to anyone who wants there place done right Thank ya'll for the service

We had a water leak from the AC unit in the attic and had water coming in grout the ceiling Our…read moreinsurance company referred us to them and they call immediately. They dried out the room and replaced all of he damage and painted. Good communication and value. Highly recommend

If I could give them 0 stars, I would. Here is an excerpt of the letter that I sent our adjuster…read more Just stay away. Just a recap of our concerns in regards to the workmanship of The Steam Team with the water remediation: 1). While removing the flooring in the 1/2 bath, the toilet began to leak, which their employee tried to fix. It is not fixed and we are down a toilet for our family of 4, and have been without our only downstairs toilet since. 2). They minimally covered up our furniture when performing the water remediation. My countertops, peloton and other surfaces were covered in concrete/ drywall dust, in addition, we have a cloth couch that has white dust marks all over it and will either need to be replaced or professionally cleaned 3). Jon had to remove at least 3 screws that were left behind from the floor removal. I believe these were for the thresholds where the flooring type changed. In addition, we have a sharp metal nail-like object sticking up in the middle of our kitchen floor/ concrete slab. We have it blocked off so no one will be hurt from it. With that said, my husband did cut his foot one night, we just don't know where it occurred. 4). On Monday evening, when the water mediation team was packing up their belongings, my husband witnessed and heard a conversation between one of their workers and what we assumed to be a manager that was concerning. The worker had his speaker on and the manager's tone with them was condescending, very patrizoning and the manager came off as a bully. This is concerning as it seems that The Steam Team has a toxic workplace issue. On Friday, March 28th at 12:16pm, I received a very rushed phone call from Jeff Lester from the Steam Team confirming tour intentions to go with USAA's contractor and they were the company appointed to do so. This call lasted 4 minutes, it was very rushed and left me feeling unsure about our decision to use USAA's recommended contractors as he couldn't answer any questions and he just kept saying that someone will be contacting me on Monday. He followed this up with an email which didn't provide any clear next steps, for me as a homeowner. On Thursday, April 3, afterhours, I submitted a request for the work to begin on April 7th via the portal and put a comment that no one has reached out to me. I received a phone call on Friday April 4th at 8:26am from Dan Branscom. The conversation was concerning. This is what I know and what I am concerned with: 1). He stated that they have submitted an estimate for the work to USAA, without a site visit or conversation with me or my husband. He could not provide me the estimate for the work till Tuesday April 7 when I asked for a copy. I asked him if he or USAA has received back the cost reimbursement from the facility in Florida for our existing flooring and he didn't answer my question yes or no. 2). I asked why they would put in an estimate for the work to be done before walking through the house or speaking with a homeowner, as the plumbers needed to cut through more drywall to do the re-route. When I asked if that was in the estimate, he couldn't answer me. I also mentioned the issue regarding the toilet and that they will not be installing any plumbing fixtures as only my plumber will be doing this work, and that those funds need to be paid to me, which would affect the "estimate" provided to USAA. I proceeded to bring up other concerns that will affect their estimate and could not be obtained from pictures. 3) When asked about choices in flooring and paint, he stated they "will try" to match what I want. I asked if there was a catalog or a specific store/ warehouse that I could go to obtain samples from, he indicated that there was not one. (THIS IS A HUGE CONCERN). I was not provided clear direction on where to get samples, where to pick out material or generally the whole process. He didn't seem to have any details and honestly, came off as he didn't know what he was doing. 4). When asked about the delivery of the POD, if this was something they would coordinate or is it USAA's responsibility. He said, "yeah, insurance companies like to do that, but there are pros and cons to that, we will take good care of your belongings". I mentioned to him that our house is packed to the gills, there is no way our belongings can be shifted from one room to another. He did not indicate if they were indeed going to order a POD or when it will be here. 5). I was told they were down 2 project managers, which leads me to believe they do not have the capacity to take on my small job.