Old style customer service. I didn't know such places still exist. Almost makes you want your TV to…read morebreak down.

Good, honest people. Saved me a bunch of time and money. TV replacements are never easy.read more

I went into Best Buy to pay my credit card bill in person and asked the clerk how much I owed…read more Their system showed $30, so that's exactly what I paid. After that, I kept getting emails saying I still owed money. I ignored them at first because I trusted the amount I was given in-store. When I finally called, I was told my payment was made after the due date (January 5), since I paid on January 12, and now I owe $156 due to added fees. This is incredibly frustrating. I paid the exact amount your system told your employee I owed, in person, and I'm still being penalized. What makes this worse is that I've dealt with issues like this before with the Best Buy/Citibank card and even received a settlement check years ago related to their practices. It's disappointing to see the same kind of problems happening again. Customers shouldn't be punished for relying on the information your own system provides.

So I can honestly say Sam and Mike are awesome . There was an issue with our membership. Sam caught…read moreit real quick. She involved Mike the manager in it. We were able to get it resolved figure out what was going on and I mean it was completely smooth with them working as a team. No one but my husband got a little stressed and I was able to settle that real quick. So I made a few purchases and I was even able to get free delivery with Best Buy because Costco is offering free delivery right now. And my installers will be out in two days. Can't beat that. And since my installation is free, that saves me $30.09 which is a plus in my book. Best Buy gets 10 stars from me this day. From the time I walked in everyone was super helpful. Remember to ask for Sam, she really is great. She makes you want to come back, excellent customer service

Very satisfied; came into the shop and both mean said hi and asked me how i was doing and if i need…read moreanything, they both, were very friendly and respectful. They both asked me what i need and i told them, i showed them a picture and right off the bat they already knew what it was, and lucky it was the last one they had, thank God. One of the guys explained everything to me, and told me if i needed there help installing it they would look at it and make sure everything is fine. I really appreciate them and everything they did, the honesty and love they shown me was everything, can't wait to come back, i will definitely recommend them to friends and family and all my coworkers. Thank you guys. God Bless.

Repeat customer, went in for a new radio install, but was very disappointed with the install. The…read moreshop had no face plates, or hardware for a proper install, but had no issues charging $300 to use zip ties, yes Zip Ties to hold the radio in place. Furthermore, tuning the antenna to be 100%, would just be to much work. Zip ties should have been included in the quote, so we could have ran away, when we had the chance.