I wanted to replace carpet in my three bedrooms and wanted vinyl in my living room. They did a…read moregreat job! Great customer service, quick install, and good prices! It's family-owned and everyone's extremely nice!

My "contractor" referred my husband and I to this company for our laminate flooring and tile. The…read moreowners appeared to be very helpful when I went in to make my selections. My problem is that when we went in to place our order they showed me a padding for the laminate that they said was the best you could buy and that they were giving it to us at a discount. Before we placed our order I asked about their return policy. I explained to them that I had recently had a bad experience with Holmes Building Materials so before I spent the large sum of money necessary to purchase the flooring I wanted to be sure that I could return any extra. Both the owners, husband and wife, told me that I could return the flooring, not a problem. I took them at their word (huge mistake) and made the purchase. The first red flag came when the flooring was delivered by my "contractor" and the padding did not match the one they showed me in the store. When I brought this to their attention they insisted that the padding I received was just as good as the one they showed me in the store. However, I noted that the one I received was not nearly as thick as the one they said I would receive. (The wife took pains to show me how thick the padding was). They did not adjust my invoice to reflect the cost of the new lower quality padding and when I asked them about this they said that they were the same price. They already had my money so I felt that I was the victim of a bait and switch. The next problem came when we realized that our "contractor" purposely told us we needed more tile and flooring than was necessary in order to charge us more per square foot. We were left with about six extra boxes of both. I immediately called the store and asked about returning the extra boxes and they told me that I could not return them because they were special order. Everything in their store would be a special order. They do not have space for large a inventory. I told them that they did not say that when I asked about returns before making the purchase then they said that they only accept returns if the mistake in measuring was theirs. They lied to and cheated us. I will never do business with them again. I will only do business with stores that will accept returns like Home Depot, Lowes and Floor and Décor. Smaller stores like this will mislead and cheat in order to get your business.

I did a lot of calling around before coming here and as far as carpet goes they have a wide variety…read moreand they're not ridiculously priced. When we walked in Annie was our salesperson and she was very nice, helpful, knowledgeable and helped us pick out our carpet. Raymond was our carpet installer and he is very experienced. He's been working there for 7 years but he's been laying down carpet for 12 or more years. He did a great job. He was nice, professional and didn't leave a mess when he was done. I like that Raymond was only the carpet guy because that means they're not just letting the tile guy or the granite guy do the carpet too like some of the other places. It's not just a carpet store they have lots of other stuff too so it's worth a look.

After placing our order on April 1, 2021, we were told we would be contacted the next week to set…read moreup installation. TWO MONTHS went by and we had still heard NOTHING. We called in to see what the delay was and were told they LOST OUR ORDER, but would get it in by that Friday (miracle of miracles.) So the parts came in last Friday, and they just sat there. It's been almost a WEEK again, and we still had not heard anything. When I called the salesman again, it was like they did not know nor care who we were. Finally, after putting us on hold, they came back and told us the part was in last Friday, so I asked when were they going to call about installation. The salesman (Mark Jordan) transferred us to voicemail for the installation department. We left our contact information. I immediately called back and asked to speak to the manager, who I was told was Larry Thibodeaux at the Greenwell Springs store (225)927-8741. When I called that number, a gentleman answered the phone and said Mr. Thibodeaux was not available, could he take a message. I gave him my first name and phone number. He then grilled me to find out who I was, because Mark had apparently tried to get ahead of the situation. When I gave him my last name, he told me he was with the installation department and was "just about to call you to set up your installation." He kept trying to get me to commit to a date, but I told him I wanted to speak with the manager first. It really is such a shame that they apparently don't care AT ALL for their customers... and they don't care if they mess up your order, or take forever doing it. TRULY, TRULY dissatisfied at this point and looking for other flooring installers. I'll see if I EVER get a call back from Larry Thibodeaux.....

This place is a joke. I was told they knew what they were doing and they installed my carpet…read morewithout a transition or threshold between the carpet and my wood floor. Now my carpet is fraying along that area. They send some guy named Raymond to come look at it. He didn't have the guts to call me back. He had the salesman Ron call me and tell me it was my fault by mopping the floor. They wanted to charge me $225 just to come do it the way it should've been done the first time. These people are a joke !! M

Floor Trader of BR and Dakota were great. He perfectly…read morematched a piece of carpet that I brought to him. The entire process of purchasing my carpet and getting an installer was quick and easy. I can't say enough good things about my whole experience with Floor Trader of Baton Rouge.

Dakota the store manager is the absolutely best! Highly recommend this place for any renovations!…read moreThey do flooring, carpet, backsplash, tile, cabinets, and countertops AT AFFORDABLE PRICES!!

I purchased my carpet and drapes about 3 years ago from here. The carpet is in a high traffic part…read moreof the house and it still looks amazing. Their products are high quality, they have an impressive selection, and the installation process was quick and professional. I'm working with them again to upgrade the flooring in my rental property.

I would not recommend this business. I went in to get carpet for my closet. I told the salesperson…read morehow big the room was and he told me how much I needed. I had never bought carpet before and I accepted what he told me. He intentionally sold me almost 2 times the amount of carpet I needed. When my contractor called to question it, he had no excuse or explanation. He simply said I signed for it, so I was just stuck with it. They also charged me $100 for freight, and I had to pick it up at the store! Later I also noticed that they charged me tax on the freight! Buyer beware at Lacours! Shop someplace else.

Beautiful selection of flooring, excellent professional service and great prices. Olivia had great…read moretaste and advised me on beautiful selections. I loved the colorful welcome mats you can purchase and the proceeds of go to fight breast cancer.

The staff were excellent at helping me find exactly what I needed for all of my flooring needs…read moreseveral times in 3 diffrent homes over the past 30 years. Their expeience & expertise was extremly helpful to choose the right flooring products to fit our needs. We are extreamly pleased with the quality and value of the flooring (wood, tile & carpet.) The service and quality installation was done on time. Any questions we had after they were glad to answer. The help educate us as how to take care of our beutiful new flooring. Its easy to tell that Lee is an expert. Wonderful experience. Sincerly Robert

Beautiful products and experience…read more As an indecisive gal I needed guidance that the sales staff was able to offer. They spent time with me matching different flooring and stone for the entire home. Tile, laminate, granite, stone backsplash, accents and grout. Install was done in a timely manner and before the deadline. The installers were accommodating to my schedule and quite personable. I am loving the outcome and the products they helped me select. Would recommend!

I needed to redo all the floors in a 20 year old home in order to sell. The guys at Design Depot…read morewere great. We were looking for economical solution that would give my house a fresh look. Kyle helped us pick out great looking wood floors and carpet. They knew time was of the essence and stayed on my painter to get his butt in gear. As soon as painter was done Kyle's installers were in and out and the floors looked amazing. House went on the market and closed for asking price in 45 days. Couldn't have had a better experience.

Very good. I am pleased with my flooring. Debbie and Claudette at the store we're very helpful and…read moreRobert came out immediately and gave me an appraisal. Good work. Reliable and trustworthy Linda Warren Retired RT New Orleans

Robert came out quickly to look at my bathrooms which needed tile and grout repair. We agreed on a…read moreprice, the work was done quickly and the result was excellent. Robert was on time, and left no mess afterward. I highly recommend him!

Coco's Floor Covering started my floor repair on 2 /11/2021. There was water seepage that had…read moredamaged my hallway. Coco Flooring provided a guarantee stating that they would stand by the quality of their work. Now, seven (7) months later, despite several calls, the work has not been completed. Leaving a moldy, health and wellness concern for me and my family and a mess in my home for months. I trusted this company to keep their word; they promised to repair my hallway and guarantee the quality of their work only to have them completely abandon the job like an irresponsible day laborer. Furthermore, they are no longer responding to my calls.

Do not ever buy flooring from this establishment! They ordered the wrong carpet from the one I…read morechose and are now attempting to charge me a 50% restocking fee for their mistake! It's sad when a business tries to make you pay for their mistakes. Now a year later and I still have rolls of carpet sitting in my garage taking up space while I go though repeated court dates to wait on judgement.

We recently had flooring and a bathtub surround installed by Douglas Flooring. It was a great…read moreexperience and a pleasure dealing with Brenda. She was always available and responded to any questions we had in a very timely manner. The installer was very efficient and professional as well. The installation went very smoothly and there were no surprises related to the pricing of the job. I was always given itemized estimates and invoices. Our floors and bathtub look great and I would highly recommend Douglas Flooring.

I had Douglas Flooring help clean and repair my Family's Oriental rug in their Rug Wash. Their…read moreTechnician came to our house on time and picked it up and returned it after a thorough cleaning. Douglas Flooring help us identify the type of oriental rug we had, the materials it was made out of and how to continue to care for it so that my Grand Children get something nice just like I did. We were so impressed with the service that we are continuing to use Douglas Flooring's services for our other rugs in storage and to repair the cypress flooring in our home.