While I haven't purchased a car here I have had my car serviced here. The car sounded loud enough to wake the dead. I spoke with Chris, the man who runs service, and asked him to take a look and let me known what's needed and more importantly what it will cost. When I got the call from Chris he explained what was needed and the probable cost. He also offered several options and their probable cost as well. I told him what I chose and he said he would get started and call me when it's done. When I got the call I went to get the car. It was waiting. Chris told me the price and it turned out to be less than he thought. He also let me know about some other things that will need to be done in the future. When I got in the car it was clean and just the way I left it. If you need service on your vehicle you would be wise to check here. They work is done as promised and the price was reasonable. It's hard to find a reliable and honest mechanic but there is one here read more

1 star. We purchased 2 vehicles from Hamburg Motors, and both ended up having serious issues requiring engine replacement. That alone should have been enough warning. Do not trust anything Terry says. While one of the vehicles was at West Herr Hyundai getting a new engine installed, their technicians informed us that the vehicle also had a broken coil spring and a broken stabilizer link. Terry was told about this and said to just bring him the receipt for the repairs. When we brought Terry the receipt, he suddenly said he didn't know which account David Chaplin wanted it charged to, so we left the receipt with him. When we returned, Terry's entire attitude changed after David decided he would not cover the repairs. The only reason I am giving 1 star instead of 0 is because David did cover the towing cost for the vehicle. My advice to anyone considering buying from Hamburg Motors: take the vehicle immediately to a trusted garage and have it fully inspected by a mechanic you trust. Do not rely on their word alone. Also, NYS will investigate any shop that willfully passes a vehicle inspection improperly for up to 6 months from the date of purchase. Keep your bill of sale, get a written quote for the faulty parts, make sure you get pictures of the damaged parts, and file a VS-35 form with the NYS DMV if needed. This vehicle should never have passed a New York State inspection. read more

We stopped in their lot on Friday, May 22, 2026 to see what cars they had. Ended up test driving a 2016 Ford Explorer. Liked the car and began the paperwork to purchase it. I had been driving a rental car while looking for a replacement car, because this Explorer was not ready to take home yet, Dave offered to pay two more days of my rental car until I could pick it up; this did not happen, just empty words on his part. I had a decent sized down payment and when I asked what the total was and how much was being financed, he gave me an amount and said that includes a two year warranty. You sign everything on an ipad these days so it wasn't until days later when I read the email sent to me that there was no warranty included, he charged me $1895 for a two-year warranty. Never asked if I wanted to buy a warranty, told me it was included and then added it to the purchase price. To date, I still have no paperwork on a warranty, what it covers or does not cover, who its with, what to do if I need to use it, ectera. The next day, Saturday the 23rd, he told me I could come Tuesday the 26th to pick up the Explorer. On Tuesday, I called three times to see when it would be ready for pick up. By this time I had to turn the rental car back in so I had to Uber to the lot to pick up the Explorer. Finally on the 3rd call, I was told to come after 3:30 p.m. to pick up the car. I get there after 3:30 p.m. and told I can't have the Explorer today as there is a huge crack on the windshield right in front of the driver seat. There was no crack when I test drove it Friday. Now, I question if there was even a crack in it on Tuesday. So I took an Uber for nothing. He did give me a loaner for this one night so I could drive home and drive back the next day to pick up the car. Dave seemed super nice, but now knowing he added a almost $2K item onto the cost without even asking, I feel duped and would not go back there or recommend anyone to his sales lot. read more

Bought a truck 2010 f 150 from them the motor blew up in TWO WEEKS after purchasing it from them they fixed it by putting a junkyard motor into it I told them when they picked the truck up from me there was clunking and a rattling noise coming from under the truck and the breaks were warped and pulsing. When I went to pick the truck up they refused to fix the breaks and look at anything now my whole front end needs to be redone the hub actuators are making noises the balljoints are shot. on top of that when they changed my motor they scratched my hood bug deflector and grill I took the truck back and the owner said I'm not fixing it. On top of that I had to pay out of pocket 400 bucks for a rental because they had my truck for two weeks. And the financing that's a whole other story terry the salesmen told the finance company that the truck had a cap on it when they sold it to me. Well it didn't then the finance company called me and said I had to send pictures of the truck with a cap to them so I told them about it and I said I found a cap and they need to fix this so they said I'll pay for half the cap so that cost me another 200 dollars. So I paid 400 outta pocket for my rental 200 extra for my cap 1500 as a down payment and traded in a truck. These people do not care about the customer they are terrible there is even more more to go along with this story read more

Hamburg Motors - Used Car Dealers Near Me - Hamburg, New York