Jeff and his agency always been great to work with, whether it is auto, home , or business…read moreinsurance, he's got you covered! I've been a client and friend for 15+ years. Highly recommended!

I was in need of a Landlord & EQ policy for a property I inherited. I called three other brokers…read moreand none of them returned my call. A fourth returned my call but could not find a market. A fifth got me a quote but it was from a non-admitted company. When I contacted Jeff he responded right away. Quotes were delivered within a few days. And all questions were answered and/or worked through with confidence and professionalism. And both quotes were reasonably priced and from admitted companies. Jeff knows his business and his markets and after dealing with other brokers, I would definitely recommend him. He is clearly one of the best in the area.

I had a great experience with this auto insurance company. The team was professional, helpful, and…read moretruly made sure all of my needs were taken care of. I especially appreciate the level of dedication they show to their clients--they don't just stop when the day is over; they make sure their clients are fully taken care of and set up before calling it a day. That kind of commitment and customer service really stands out. I highly recommend them!

Sky9 always has your best interest in mind; I've been with the company for almost 10 years and they…read morecontinue to take amazing care of me. I just opened a life insurance policy with them last year as a satisfied client. Thank you Sky9 for your knowledge and care!

I felt welcomed & comfortable with this company. I left feeling informed & taken care of…read more Charles Ambeau took the time to open the conversation up about the impacts of life insurance & laid out all the options for me to decide. There was no pressure, there was no selling point; it was an informative meeting with an honest person talking to me instead of at me. My scheduling needs were met very quickly & easily, I walked away feeling like I finally understood why people say you should have life insurance. The benefits they offer are great! I recommend talking to Charles Ambeau; he was clear, thorough, patient & relatable. Too many times in these situations you feel like you are being sold, I appreciate business like this where the focus is on information/options not quotas.

Like the rest of these yelp reviewers, I got a call to come in for an interview, and waited half an…read morehour later to be seen...upon seeing the casually dressed, yet super successful hiring manager, I stood wondering why I was wearing a suit and tie...yet he was pretty direct and honest about the job and the company. I could definitely tell he was a salesman because I felt compelled to jump on the job, though held back to see what other job offers there were available, since it would be totally commission-based... Upon leaving, I saw a couple other interviewees waiting, and knew that their interviews probably got pushed back too...hrm.

Elena is a very kind and professional agent. She's very good at explaining in detail about your…read morecoverage and does not attempt to push you into any plans that you do not need. She will go out of her way to help you save money. I found things out about my auto insurance that I didn't even know existed. She's great!

Elena Sadur and her staff, Carlos and Gisela consistently provide exceptional service. We…read moreappreciate their professionalism, personalized attention we have received over the years with our Insurnace needs. Their follow up and response with a recent claim has been remarkable! We truly appreciate their level of service, specially, on occasions when we've called after business hours, and Elena promptly calls back. We highly recommend Elena and her staff! They're the best!

I had a positive experience at the Progressive Auto Insurance location in downtown Concord,…read moreCalifornia. Although it is not a traditional brick-and-mortar storefront, the office is conveniently located in a modern high-rise building that is shared with several other businesses and technology companies. The parking lot is very large, open, and has plenty of space to accommodate customers and visitors. Across the street is a major shopping center with gas stations, restaurants, and other convenient stores, making it easy to take care of other errands before or after your appointment. The building is surrounded by beautiful landscaping, a modern water fountain display, and plenty of outdoor seating areas if you want to enjoy some fresh air while waiting. The Progressive office is located on the second floor, and building security helps create a safe and secure environment for visitors. The employees are friendly, kind, and professional. This location is primarily used for signing documents and providing information, and appointments are typically required to meet with a representative. The office is generally open Monday through Friday from 9:00 AM to 5:00 PM. Since this is an insurance company, discussions about coverage options and rates are usually handled online or over the phone with a representative, making in-person visits best suited for appointments and document-related services. Overall, it is a clean, welcoming, and convenient location with excellent customer service.

Progressive in general is one of the worse customer service I ever dealt with. I wouldn't be…read moresuprise if they go out of business one day. They have the worse communication. I went through 3 policy and all got canceled because lack of communication.

I was trying to shop policies and it seems like they're not interested in FAIR plans with DIC…read morewrappers. Once they found out I wasn't going to be covered by any admitted carriers they ghosted me and stopped responding to my emails.

I'll tell you what, I couldn't be more impressed and more grateful after getting off a phone call…read more A phone call that I was EXTREMELY LUCKY this gentleman in particular even picked up. As the Saturday wore on and all three of the companies I called to get Homeowners Insurance with a Renter Property Insur Policy Packet quotes from ALL went to VM. I did my due diligence and made a short list of 4 companies to call, checking each name prior to calling 1) Proximity to the property/us 2) Better Bus Bureau rating 3) Yelp rating. The 4th and last phone call actually was one that made the list on all three counts! AND the owner of the company answered the phone himself at 3:30 pm on a Saturday. Rob Salvo of Mt. Diablo Insur answers! Instead of blowing smoke up my wazoo and gladly telling me he would love to take my business, he gave me the honest down and dirty. Telling me what was going on in the industry currently, THAT I SHOULD STAY PUT and here's why. Information that was 5,000 percent invaluable. In less than 15 minutes he, convinced me NOT to move my policy to another company and why, wait 6 months to revisit when the industry has likely ironed out these problems, be thankful my current provider has renewed us, and how to solve the LLC issue that was forcing me to change in the first place, not only THAT, but to call him back if I had trouble getting my current provider to add the LLC endorsement and he'd help me with that too!! Color me flabbergasted! All out of the graciousness and kindness of his heart. There was nothing in this phone call for him. And I will remember this for the rest of my life and tell 100 people to call Mt. Diablo Insurance because you will get honesty, fairness, loyalty and exceptional business. Thank you Rob Salvo. You made a believer out of me. You had better believe Mt. Diablo will be my first phone call in 6 months down the road.

A literal scam for healthy young adults with no preexisting health issues. If you're like me and…read morework a minimum wage job, don't waste your time and money with this company. I've now talked to two people to just lower my monthly payment which is $60! and is too much for someone who also has student loans, car bills, regular insurance, phone bills, vet bills, etc. I've been on hold for over 30 minutes they clearly don't care about their customers and just want to suck as much money and "life" out of us as they can. The agent I talked to before said it would be a quick phone call. American insurance is a joke lmao Edit: it's now been over a hour and not even one check in. Sincerest fuck you to everyone at this company. Edit: I just hung up and called them again after a hour 30 minute on hold. It said they are out of their office hours and to call back another day. WHAT THE FUCK YOU WERE GONNA LEAVE ME ON HOLD FOR A WHOLE DAY? The worst customer service ever. I hope each and every one of you fuckers step on a Lego.

My experience with this company has been very negative.They have open accounts that I did not…read moreokay.They have taken money out of accounts for closed accounts i feel like it's a scam it's been a awful experience

Excellent service! Very knowledgeable, professional, and easy to work with. They explained…read moreeverything clearly and made the process smooth and stress-free. Highly recommend!

The worst business person I've ever dealt with! I'd give…read morezero stars if I could. I've called him multiple times to fix an issue with my auto insurance he assured me he'd take care of it. But when I called back a week later he acted like he didn't know who I was and I had to send the same information again! He NEVER called me back! So when I called the next day he said...'I'm in the process of moving but should be able to plug my computer in today to check the email'... I eventually called farmers directly.. this all started December 23... so today, January 13, I called him to let him know I'm filing a formal complaint and he is no longer my agent..... how is this man even in business???

It was excellent working with Connie on my Medicare choices. Connie laid out all the options, gave…read moreme her opinions when I asked for them, but never tried to push any particular product at me. She answered all my questions clearly and concisely and walked me all the way through the application process, both over the phone and via Zoom. I would definitely recommend working with her.

Helped me through the Medicare Maze. Very knowledgable and made it much easier. Connie and Gabriel…read morewete both very helpful and easy to work with.

They used to really care about their customers when they were a small company…read more Now days it's impossible to get any help from them. I left few messages for them and finally received a call after 5 days. Good luck if you have an emergency....

Horrible customer service! My agent or supposed agent Amy Phaff refuses to call me back. I have…read moreasked several times for a call back and she insists on texting. Now. I paid my California fair plan bill for the year and true summit did not notify my mortgage company that I have paid. Now the mortgage company is threatening to buy a insurance policy for me and charge me for it because true summit did not do their job and their customer service people are super unprofessional. I called the support team and the lady kept arguing with me about whose responsibility it was to let the mortgage company know the insurance had been renewed Run from this company! I am shopping for a new broker. One that actually will talk on the phone