I was trying to shop policies and it seems like they're not interested in FAIR plans with DIC…read morewrappers. Once they found out I wasn't going to be covered by any admitted carriers they ghosted me and stopped responding to my emails.

I'll tell you what, I couldn't be more impressed and more grateful after getting off a phone call…read more A phone call that I was EXTREMELY LUCKY this gentleman in particular even picked up. As the Saturday wore on and all three of the companies I called to get Homeowners Insurance with a Renter Property Insur Policy Packet quotes from ALL went to VM. I did my due diligence and made a short list of 4 companies to call, checking each name prior to calling 1) Proximity to the property/us 2) Better Bus Bureau rating 3) Yelp rating. The 4th and last phone call actually was one that made the list on all three counts! AND the owner of the company answered the phone himself at 3:30 pm on a Saturday. Rob Salvo of Mt. Diablo Insur answers! Instead of blowing smoke up my wazoo and gladly telling me he would love to take my business, he gave me the honest down and dirty. Telling me what was going on in the industry currently, THAT I SHOULD STAY PUT and here's why. Information that was 5,000 percent invaluable. In less than 15 minutes he, convinced me NOT to move my policy to another company and why, wait 6 months to revisit when the industry has likely ironed out these problems, be thankful my current provider has renewed us, and how to solve the LLC issue that was forcing me to change in the first place, not only THAT, but to call him back if I had trouble getting my current provider to add the LLC endorsement and he'd help me with that too!! Color me flabbergasted! All out of the graciousness and kindness of his heart. There was nothing in this phone call for him. And I will remember this for the rest of my life and tell 100 people to call Mt. Diablo Insurance because you will get honesty, fairness, loyalty and exceptional business. Thank you Rob Salvo. You made a believer out of me. You had better believe Mt. Diablo will be my first phone call in 6 months down the road.

I've been with Diablo Valley Insurance for over 18 years. Susie Geissler recently informed me that…read moremy insurer sent a notice of non-renewal. I was bracing for a big premium increase. Susie looked into combining all 4 of my policies under Mercury and actually saved me about $1500/year, which seems unheard of these days. Susie has been giving us great customer service the throughout the years. Thank you Susie!!

Very positive experience here, even though we didn't end up doing business…read more I dropped in on a Thursday afternoon to see if I could do better on auto and homeowner than with my longtime carrier. Susan Geissler was friendly and took down all my current information. After checking with other carriers Susie told me the next day that what I have with my current carrier is actually pretty good and it would probably be wisest to stick with it. Now that is honesty! If I am in the market for insurance again I will definitely check here first.

I have been coming here for a while now, and let me tell you when I mean I will never leave AAA…read more Their service and customer support is always on point. In terms of value, you get what you paid for and AAA always delivers. On that note, Aaliah is one of not the best employees I have had the pleasure of meeting and her attention to detail and service has been nothing short of exceptional. Aaliah is amazing and I can assure you'll have a pleasant experience if you need her assistance.

Jovani and Theresa are absolutely the best. On my most recent visit in early August 2026, Theresa…read morehandled my DMV renewal swiftly and efficiently, and Jovani's diligence saved me $500 on my insurance premium. They've assisted me many times over the years and have always treated me with genuine friendliness. Kudos to them for consistently delivering excellent customer service!

Jeff Azzarello is the person you want to work with if you want professional, knowledgeable and…read moredependable Agent for your insurance needs. Not only his pricing is by far the best, he is efficient and faster than lightning speed. Thank you Jeff!

Used to be amazing but ever since my first experience back in 2020 I've had to actively reach out…read moreto them to remind them that my renewals were coming up and asking them to shop rates. For my 2023 policies, my homeowners insurance carrier stopped offering policies in CA, and I was forced to switch over to another provider. I made the switch through Stone Creek but they never notified my mortgage lender of my new policy / carrier, so the lender thought I didn't have a policy and charged me for one of theirs. It took 6 months before I noticed and had to work with them to get a refund. My renewals for 2024 are actually coming up in less than 2 weeks and I have yet to receive any updates despite multiple attempted reach outs to my account manager (Robin). Ironically, I've been trying to get in contact with her for over a week (called and left a voicemail, left messages with two different receptionists) and it was only after I posted this review that I received an email from her. I shopped quotes with the same carriers directly, and am getting lower quoted rates, so at this point between the total radio silence and the higher cost of doing business with Stone Creek, I'm uncertain what SCIA's value add is. Ultimately, I ended up switching over to Jeff Wong out of Bencia and ended up saving $600 / year on my homeowners insurance alone with same carrier (Mercury). I swapped my Umbrella policy over as well, but kept my auto insurance as is as the carrier (Oregon Mutual) was still the best option.

Great group. Very helpful! They are always there when I have questions and need answers.read more

Awesome job and very helpful and better price than my existing insurance with same coverageread more

Darlene was great, very helpful and responsive. We bought our first home and had to look into…read moreinsurance. I called around to a couple places and received no call back. Darlene answered immediately and got a quote to us very quickly. From there we made some tweaks to how we wanted our policy and now we are fully insured with Farmer's. I look forward to working with her more in the future.

Darlene has been a amazing agent for my family! She has always been there when we've needed her and…read morechecks in on us annually to make sure our needs are taken care of. As an added bonus she has provided me with classroom supplies each and every year($100). This truly helps me as a classroom teacher with my very limited school budget.

I had a great experience with this auto insurance company. The team was professional, helpful, and…read moretruly made sure all of my needs were taken care of. I especially appreciate the level of dedication they show to their clients--they don't just stop when the day is over; they make sure their clients are fully taken care of and set up before calling it a day. That kind of commitment and customer service really stands out. I highly recommend them!

Sky9 always has your best interest in mind; I've been with the company for almost 10 years and they…read morecontinue to take amazing care of me. I just opened a life insurance policy with them last year as a satisfied client. Thank you Sky9 for your knowledge and care!

Best customer service I have ever had and in today's world that is saying a lot…read more I have been with this company for almost 10 years. John always gets me the best price for my cars. He is such a good guy. a company you can put your trust in!

I had gotten off work and i had to have my insurance payed by the next day and im a cash and carry…read moreguy and John said no problem ill take care of it .So I put my payment the mail slot .Any other insurance place would have made me go get a prepayed credit card and i would have gotten a late charge on top of it all .John at Express Auto Insurance in Pleasant Hill is the place to get your insurance.Thank You again John!!!!

Paul has been my agent for years now, this review is long overdue. While he has always provided…read moreexcellent service I was especially impressed by his attention with my most recent claim. I was rear-ended on the freeway and despite it being Saturday evening Paul took my call and was immediately a calming presence. He went above and beyond to get the ball rolling. Unfortunately my car was a total loss but when I reached out to Paul for a quote his wife Helen responded almost immediately with multiple scenarios. It's reassuring to have such personable and professional agents serving my auto, home, and life insurance. Thank you Paul and Helen!

Paul is probably one of the hardest working agent's I've ever gone through. He actively gets back…read moreto me whenever I have questions regarding my Car insurance as well as my upcoming Home Owners insurance! Over the years I've been with Geico, USAA, and AAA. All of whom gave me decent quotes but never explained what could be covered and I was generally on my own. Paul gets to explaining and helps me understand what I am covered with, what my deductible is for and how my premium payments are calculated. I've even recommended him to some friends, not just for business but for complications with their own insurance and in one instance, a friend that just flat out had a gap in insurance where he wasn't covered. Luckily my friend got the issue resolved without much money coming out of his pocket and got plenty of help from his insurance company mostly thanks to Paul's advice! Thank you for all your help Paul! Keep up the great work!

I highly recommend Chelsea as a reliable and professional insurance agent…read more My husband and I both have multiple insurance policies with her and she always provides competitive quotes. She is very knowledgeable and helpful; willing to answer all of our questions. Home, auto, life insurance, you name it, State Farm has us covered. We live in the Sacramento area but we refuse to go with anyone else.

Was a breath of fresh air, very knowledgeable, and very receptive to my questions. Every thing went…read moresmooth and left office feeling I had a good and personable agent to work with.