Mark Hoogs State Farm Insurance Agent provides excellent, top-shelf customer service. The team in it's entirety are all home run swingers, filled with professionalism, courtesy, and fast response. My mom owns an auto policy and homeowner's policy with them for many years with zero issues from our end. I remember a few years back, we were really unlucky and on two separate occasions, automobiles were parking and ran into our house, TWICE! Talk about unlucky! However, one quick phone call and a few operational transactions and our homeowner's policy covered all the repair damages. Highly recommend with my utmost respectful regards! read more

I am a long time customer of Mark Hoogs State Farm. My recent interaction with them was typical of the excellent customer service they provide. My car was broken into. I called Mark Hoogs and Jason gave clear explanations of the process and the steps I should follow. He gave me recommendations of repair shops. And the next day they made a followup call to ensure that things went well. Highly recommend them. read more

Joining Mark Hoogs' office was one of the worst mistakes we've ever made. Mark is unreachable; unless he's selling you, getting in touch with him is harder than reaching your local congressman. His office is inept and rude, and when they say they're going to follow up, they don't. It's been one exercise in frustration after another, and I am quite sure most of these reviews are paid and/or written by friend clients, not real clients like us. Mark's response is completely inaccurate and false. My wife was pleading and literally crying for an update. The only way the claims moved along was by us the customer calling claims everyday, calling the body, shop everyday, and the manufacturer everyday. Statefarm agents do not interact with the claims department. The only phone conversation I received from Mark was 2 years after we switched over to me and he called to try and sell me life insurance and the second time was when we threatened to fire him. This Yelp response is the first written communication I've received from him. Notice how closely he monitors his Yelp reviews as he scolded us immediately after posting. He is a Yelp stalker not an agent. read more

Jason was very thorough in his review of our insurance policies. He recommended some changes that lead to us being better insured. He went over every option and I really felt that no stone was left unturned, which we really appreciated. Our alarm certificate was expired, so I renewed that which will save us some money. Thanks Jason! read more

Mark and his staff were very helpful and friendly. Mark did a check up on our various policies and found ways to save us money. His staff has also been very efficient when I've had questions. read more

The policy review with Jason Filler and his team was very helpful! Great customer service. Helped me get more for my $.

Mark is always thorough and takes the time to explain any changes to our policy on his recommendation or ours. He's easy to deal with, personable and professional. Korrine , of his staff, is always quick to respond, and courteous as well. read more

We just finished our review with Jason Filler and it was clear, concise yet comprehensive. He was able to answer all of our questions, provide good insights into key decisions and took a follow-up item which he got back to us within 24 hours. A great experience all the way around. read more

Mark Hoogs State Farm in Moraga, ca provides excellent service. Mark, Korrine, Kailoni, Christine, Paul, and Jason know their jobs well. In addition, each and every member of the staff is always cordial and pleasant on the phone with me when handling my account. I think their pricing is reasonable by today's standard and they take special care in keeping their customers aware of critical time frames. I am very lucky to have Mark Hoogs State Farm Office manage my property insurance matters. Grace read more

Review of existing insurance to make sure we were appropriately insured. Very complete review.

We are about to transfer all of our insurance coverage needs to Mark Hoogs. He's the nicest insurance agent we've encountered and is tremendously knowledgeable about all types of insurance: fire, theft, car, earthquake, umbrella, etc.. He's also very patient and took nearly two hours today to answer our many questions and address our concerns. Wish we'd sought him out earlier instead of suffering through our current company (Nationwide) which is a mess, and about to non-renew our fire insurance, despite 40 years of paying premiums and never having made a claim. Very much looking forward to being on board with State Farm. Thank you, Mark! read more

Mark and his staff (Korrine), Juli, went above and beyond to help me during a terrible crisis, when my Apple repair business in Oakland got burglarized and vandalized. It was pure chaos dealing with customers machines being taken and trying to manage them all. They provided Constant followups, and reassurance that things would get back to baseline and to a normal functioning level. Being my first time going through this process, I had many questions and I am sure I was a bit irritating at times, but they did a wonderful job. I highly recommend this agency for all your insurance needs. Their office is in a nice area with parking. Hats off to Mark and his team! Keep up the good honest work in todays crazy world. read more

Mark Hoogs - State Farm Insurance Agent - Outside the business, safe and parking - Auto Insurance Near Me - Moraga, California

I had the absolute pleasure of working with Mark Hoogs on a nonrenewal of homeowner's insurance situation for my condo that was really complex to unravel. I can honestly say that Mark is so adept, knowledgeable and exceedingly professional. He's also incredibly kind, empathetic and has a solutions-oriented mentality. Thanks to his guidance I was finally able to secure insurance - but it wouldn't have happened without Mark and his abundant insight and resources. I can't thank him enough for helping me through this stressful situation. I HIGHLY recommend Mark Hoogs for any insurance need you may have - he's truly one in a million. read more

Similar to deciding which bank provides overall best customer service, choosing which insurance company provides best customer service and at what location. When I moved from the area served by my previous State Farm agent, I did a through search for all State Farm agents serving the greater area where I now lived. Mark Hoogs State Farm agency became the obvious choice based up reading customer reviews and the unanimous five star ratings on Yelp. My experience to date with Mark, Jason, Karin and others has been superior in all respects - helping me determine the best coverage given my situation, answering my questions on the phone, and providing reminders of annual reviews of my auto and home policies. read more

Excellent Agency to work with. Mark Hoogs is very attentive and available. All the personnel I have worked with so far are personable, helpful and easy to reach. No long phone waits. They are right there to answer questions. I highly recommend this agency. read more

I work with a handful of Agent offices, very few give the their insured the time and attention like Marks office and the staff inside. 10/10 recommend. Punctual, helpful, and do their best to assist their insured in times of need. read more

Mark Hoogs and his staff are the epitome of quality, customer service oriented Professionals who are willing to help anyone in need. Mark helped us navigate the current California fire insurance market. He was incredibly helpful and educational. He helped us understand what we were dealing with and how to best secure our large investment in our home. Can't say enough positive. If you're looking for an insurance agent, this would be the man I would choose. read more

We had a great experience working with Jason, he answered all our questions and helped us with our quote in time record. I am impressed by their professionalism and follow up. I definitely recommend them for any insurance needs. read more

Mark Hoogs in Moraga took great care of us when our carrier (Nationwide) dropped us after almost 30 years due to area fire hazard. We reached out to him a year ago, but we had had a claim so we waited another year. Mark helped us navigate the situation, kept all of our information, and a year later wrote our State Farm policies. We are out of the very expensive California Fair Plan so we are saving money as well. We switched our auto and umbrella too! We highly recommend calling Mark Hoogs for your insurance needs, especially if you are facing rejection by your current insurance provider. He will take the stress out of the situation- thank you Mark. read more

Mark and team are the best! I had to move promptly on some new policies, and they assisted me very efficiently. I strongly recommend their office. read more

Mark Hoogs is clearly a great guy. Not only is he friendly and easy to talk to but, more importantly, he is a very competent and thorough agent. He listened carefully and tailored my policies to my needs. He made several useful recommendations and I ended up with a lower cost for better coverage than I could find elsewhere. Highly recommended! read more

Mark and the team have been accommodating. They're knowledgeable, reliable, and prompt. They explain the nuances and give unbiased advice. I trust them with my and my family's insurance needs. read more

Our State Farm agent of decades retired and Mark reached out to meet us and to review our coverage. We were happy that he did. He spent time with us in a thorough visual presentation, going over our property and car policies. He made sound recommendations that convinced us to adjust our current policy amounts so that we felt comfortable. He was quick in providing us with what we had agreed to in our discussion and gave us information for the Mature Driver Discount class. We feel comfortable that if there is a problem, he would be responsive in acting for us. read more

I just finished working with Jason Filler to transfer my home and car insurance needs to State Farm. He's so patient, explained everything thoroughly and ran multiple quotes for me to ensure that I was happy with all of the options. The whole process was very transparent and Jason never pushed any additional services that I didn't need. He provided some great suggestions about including an umbrella policy that made sense as well. I really appreciated the awesome customer service and patience he had when it came to such a complicated process. Thank you again and looking forward to working together for years to come! read more

This is long past due but I wanted to send a very appreciative shout out to Mark Hoogs and his State Farm team as you will not find a more customer focused, responsive and helpful group. Special mention to Korrine Daw. You all are the best! read more

For homeowners insurance needs on tight escrow timelines, Mark is your man! Faced with a tight escrow and close process I was stressed with not being able to find homeowners insurance for a new home purchase. Called Mark and he got me set up into a homeowners policy that met my lenders needs - patient and kind, quick to respond and working after hours with us so that we met our close deadline. I cannot recommend Mark enough and will be continuing to work with him for my insurance needs. thank you Mark! read more

Mark and his team offer a personalized experience with time taken to explain differences among carriers, methodologies of underwriting, and leaves you feeling like it's up to you how you want to proceed. I never felt backed into a corner. Mark is in your corner! My wife and I were previously with another carrier for many years, so it wasn't a decision we took lightly to switch. Mark is professional and we're happy to be with State Farm. read more

I was so impressed with Mark Hoogs. He is in the process of helping us with fair plan coverage. He really understands the products, works to ensure the proper coverage and takes the time to explain it all as needed. This was very different from the last few insurance agents we have worked with. I would highly recommend Mark and team for all of your insurance needs. read more

Mark goes above and beyond and takes the time to understand what coverage you truly need. He does not try to talk you into more insurance and asks plenty of questions to understand what best fits the family. His team is great, too, always returning calls and emails immediately. read more

If you are in the market for any type of insurance in the Moraga/East Bay area, look no further than Mark.. He has impeccable service and all of the qualities you would look for in an agent. Very knowledgeable, trustworthy, and makes it easy to get you set up and going. I called Mark on Monday and was fully covered with Auto and renters insurance by Tuesday with the exact plans I wanted at a price point that was significantly lower than the other places I called. Nothing was pushed onto me and because of how pleasant my experience was I will recommend Mark to friends, family, and when it comes time to reevaluate my needs he can bet I will call him. read more

I had such a tremendous experience working with Jeffrey Menard at Mark Hoogs State Farm. Our previous homeowners agent's contract was terminated with our carrier and we heard about it from the carrier before the agent! Big red flag. Found Jeff via Nextdoor and wow am I impressed. We were able to move our homeowners, set up an umbrella, bundle our auto, and set up life insurance policies for me, my husband, and my kiddos in less than a week. Highly, highly recommend! Truly well done. read more

I've been with State Farm for probably 30 years and had the same agent for 20 of those years until he retired. After that I was shuffled through a couple of agents short-term, neither of which I was happy about. Then I was passed off to Mark Hoogs, and I've been happy ever since (a handful of years now)! Both he and Juli have been great not only at taking care of my insurance needs but responding to questions in a timely and helpful manner! I just had a review of my various policies with Mark, and I was pleased with the minor tweaking he suggested. I was also very pleased that he didn't try to "hard sell" me on other policies that I wasn't interested in. read more

So, here is how a service agency really, truly behaved! I got a quote for my current homeowners insurance that seemed quite high. I phoned Mark Hoogs' State Farm office just to find out if they knew of any agency that insures property on the North Coast. (State Farm is no longer writing these policies). The person who received my phone call was more than gracious! OMG. She connected me with an agent, Jason, who might know someone. Jason did homework and emailed me the results--2 different plans-- not from State Farm, mind you. Then he scheduled a phone call with me so that I could understand what the policies were insuring, etc. Then he promised to connect me with an agent--not from State Farm!-- who would help me with the rest of what needed to be done. THIS IS RARE. I want to do a major SHOUT OUT to Jason Filler, to Mark Hoogs, and to the woman (forgetting her name!) who started this ball rolling. They are saving me $5,000. in homeowners insurance for the same coverage I was originally contracting for. OMG!!!! HIGH PRAISE! Thank you all for being truly service-oriented, even when it doesn't put dollars in your pocket. YEAH. 10 stars on a 5-star rating chart! :) Teri Q. read more

I stopped by Marks office just by chance to look at getting a quote for my cabin, I have been with Allstate for many years and they were not renewing because of the fires in CA. The Allstate office I have been dealing with for years was still acting like it was Covid. They would only see you if you made an appointment, if you called it almost always went to voice mail and you had to wait for a call back. When I walked into Mark's office I was nicely greeted by the staff and Mark came out of his office and introduced himself He took the time to review my current coverages and made some changes that we both agreed needed to be done. He took time to explain everything and there was no rush to sell me anything. So about a month later I ended up moving my home in San Ramon, and my 3 auto policies and an umbrella policy to Mark read more

Just switched to State Farm insurance recently. So far had great experience working with Jason. Our home insurance policy was terminated by previous insurance carrier due to "fire hazard" in the area. Jason was able to provide coverage by State Farm insurance for the same premiums, but even better terms/coverage. I ultimately switched my auto and umbrella policies to State Farm as well. Jason is very easy to work with. He takes his time to explain all details. Responds quickly to any email questions. read more

My search for a reliable, consistent and professional insurance agency and agent had fallen flat with under delivery or marketing envelopes at the door but little value or transparency. Mark delivers - his agency clearly provides value and transparency and I'm in the process of switching insurance over to Mark. I am (a rare thing for me), referring him to friends, family and coworkers. They even donate partial proceeds to causes! On a personal note, Mark is a great listener, thoughtful and backs up his positive demeanor with technical knowledge and credentials. He put up with a litany of questions, comments, feedback, ideas and has a vast set of experience - 25+ years in the business world and in finance. read more

I recently met Mark and quickly knew that I wanted to engage him to provide my family with new insurance proposals. Mark was extremely professional and incredibly helpful. Thank you Mark, happy to be a new customer! read more

When we moved to Moraga, I got an online quote for Homeowners Insurance from State Farm, and Mark called to walk me through the proposal and explain the different types of coverage. His approach was thorough, consultative, and helpful. I didn't place coverage with State Farm at the time because I had a great quote from another well-reputed insurance carrier, AAA. A year later, my renewal with AAA was an 85% increase. In a sense, I was luckier than most in that they were even willing to renew my policy. Having gone through a market check the prior year and seeing a lot of carriers lowball coverage to show the most competitive premium, I skipped that step and called Mark directly. He and his team worked quickly to provide me with several scenarios, and we were able to finalize comparable coverage at less than half the increase of my AAA renewal. For those in Lamorinda or areas with similar wildfire risk, it's worth noting that State Farm is the largest homeowners insurance company in CA and the U.S. (by premiums). Size matters given the ability to spread risk over a larger block of business and have the appetite to renew these policies. I highly recommend Mark Hoogs and team - they're local, trustworthy, and the people you want on your side when things don't go as planned. read more

Recommend recommend recommend!! I have had the best experience with Mark Hoogs, he's professional, knowledgeable, a true stand out who's gone above and beyond helping and guiding me. He's absolutely fantastic. -Cindy Rhoda read more

My insurance company of 30 years recently canceled me due to fire danger. It was Safeco. I have never filed a claim ever and my premiums paid promptly. My insurance agent,, Nourse Insurance in Walnut Creek, did not give me a heads up I got a letter from Safeco essentially saying we took your money for 30 years but we're out of here. Mark was referred to me by a neighbor. He's great. I like him a lot and feel very comfortable that he will take care of me. He's very responsive both to phone calls and emails. I transferred my auto and umbrella policies to him also. DO NOT DO BUSINESS WITH NOURSE INSURANCE. read more