Been using him for years and never had any issues. With the ever shifting insurance environment in California there is always a need to update or renew our policies and his office always gives options which I appreciate. read more

Called for insurance quote multiple times, no answer and no call back. Imagine how they treat their customers

My husband and I began using Steve Hom Insurance nearly twenty years ago, with approximately $1600 in savings for our total package (home, rental, 2 autos) PLUS adding an umbrella policy. Talk about amazing service and pricing! More recently, with the difficult insurance environment in California due to wildfires and storms, Steve Hom Insurance found a new carrier and policy for our home overnight at a negligible increase in rate when our insurer decided to not renew. Two years later, the new insurer decided to stop doing business in California. When our policy came up for renewal, we were in the market again as many major insurers are leaving California. Steve Hom Insurance secured multiple quotes, other firms provided additional quotes. No company came close to the quality of insurer and rates as Steve Hom Insurance! Companies other than Steve Hom Insurance provided quotes running from 4 to more than 6 times the cost of the existing policy. The quote Steve Hom Insurance provided was within our target range, our knowing what current market pricing can be. We feel fortunate to have a broker like Steve Hom Insurance: responsive, works to the customer's best interest, extremely supportive and helpful. With our newest policy, Steve Hom's staff supported us through the property and home inspection and remediation requirements. We have cleared all hurdles with their high level of response and working with the insurers. We cannot express how happy we are with Steve Hom Insurance who has been coming through for us year after year now for nearly 20 years! *** HIGHLY RECOMMENDED !!! *** read more

Highly recommended! I needed to get new insurance on my property due to the wildfire restrictions, and of the three agencies I contacted, only Steve's office got back to me. I worked with Carrie Parker to find the correct policy - she took the trouble to try to find a home/auto policy, which didn't end up being appropriate. We got everything sorted in a week for a very reasonable price! Carrie was efficient, friendly, and solved my problem! read more

Great services from SteveHom Insurance services. They helped me in the past and now for last several years with multi policies viz Auto, Homeowners and Umbrella. Carrier Parker has always been prompt, fast and response in email communications to provide the quality level quote estimate. Always a pleasure doing business with Carrie and SteveHom Insurance. They are very responsive and professional every time I deal with them. I would highly recommend. Carrie to check out al your insurance needs and be in the safe and strong hand. read more

Never contacted me regarding my automobile insurance . Not sure how anyone with a legitimate business would not contact a potential client.

I started using Steve a few years ago on a recommendation and I have been very happy with the service. He is very responsive to my questions and always timely with my renewal reminders. No complaints here. read more

Bill Stoll has been my insurance agent through Steven Hom Insurance Services for about three years now and has been nothing short of excellent. He always has reassured me that my wife and I were in good hands when it came to auto/renter insurance. With the highest level of professionalism and integrity, Bill continually takes the time to educate us on policy details and how the process works. The reason I write this review is to convince you all to stick with Bill and Steven Hom Insurance Services. Since I will be attending nursing school full-time pretty soon, my wife and I were looking at a number to save more money since I won't be working for the next couple years. Although rates at Steven Hom Insurance are extremely reasonable, my wife gets an incredibly cheaper rate through her work in public education which can't be found in the general market. Unfortunately we'll be switching insurance providers simply because we need to save money any way we can for the time being, but not because of a lack in quality. No No No Not at all! Steven Hom Insurance agents are the best in the market! And this isn't goodbye. Once I'm done with nursing school and find work, I plan to consider Bill once again. YOU ROCK BILL! read more

DO NOT USE THIS COMPANY!! I lost $7500 because of Steve Hom laziness. They can not answer basic questions about insurance claims. read more

I'm done , I've been a long time customer, it seems like every time I have an insurance question I get treated like a child . Katheen is such a rude Karen that will bullied you . some other insurance company will take my money and help instead of attack me. goodbye Steve read more

Steve is one of the best - probably "the best" insurance agent in the market. I was shopping around for home and auto insurance needs and stumbled across Steve's company in CEA page, within hours of contacting him -- I received a well though out comprehensive insurance solution that's tailored for my need. He spend several hours analyzing my problem and came up with a proposal that I was not able to turn down. I believe Steve takes personal interest in his clients and does not run after billing & revenue like 95% of other agents. read more

You would be a complete idiot to use this agency!! In fact, Steve Hom and group should not be making any financial decisions for anyone. You will lose thousands of dollars, like I did. In fact you will find much better rate offerings elsewhere from these clowns. This stems from his agency saying I needed to do tree trimming to maintain coverage. I went over with them with detail of what needed to happen. They provided a diagram of what needed to happen. It was followed. After this tree work was done, this agency came back and said I now needed to also illegally cut down neighbors trees and some oak trees protected by California Law (even though these trees also met their guidelines). After me telling them that asking me to do illegal things is unreasonable, they tell me that they have other coverages that don't require any of this work. $$Thousands of dollars lost. In researching other policies outside of this agency, it is clear that this agency offers policies at costs significantly higher (~25% greater) than other offerings from very stable insurers. You can do way better than this agent/agency. Even more so, after Steve Hom knew that this was upsetting to me, he never reached out to me. In the 35+ years of having insurance agents, I have had only one other issue. That agent did what was needed to rectify the situation. Steve Hom just ghosts you. Any agent can put on a smile as he signs you up for insurance and takes your premiums, but a crappy agent like Steve Hom does nothing. Steve Hom should not be in any business that requires financial decisions. I suspect Steve Hom is somewhat of a fraudster and he gets a favorable benefit by trying to keep me with the insurance company that he directed me towards and was willing for me to spend thousands of dollars for his continued benefit instead of him just pointing me to an insurance that didn't require the work to start with. For better service/rates try an agent like Roger Fernando @ State Farm. read more

When it came time to cancel our property insurance, the response I got from Steve was to send a signed letter. I did that with a scanned letter via email. Then he replied to my email by saying that I needed the policy number on the letter, no reason given. Well, my family and I had already packed up our boxes and were between houses. I couldn't dig up the home insurance policy number. So I asked if he could look it up. He said that he was on vacation and to call the office. Okaay. This could have been an easy docusign process if we followed Allied insurance's protocol. Docking two stars, one for giving incomplete instructions on the cancellation letter, and a second one for putting the onus on the customer to contact the office...Traci at the main office did help us with the cancellation. Update: Steve addressed this issue when I also cancelled my auto insurance. We moved to another state where our home and auto insurance could not be renewed with Allied. This time the cancellation was handled electronically; back to a 5 star rating. Thank you. read more

Shopping around for another insurer for my home and auto, I contacted Steve Hom Insurance Services, as the reviews on Yelp were quite favorable. I'm glad I did! Not only did Steve beat the rates on my existing bundled insurance policies, but also gave me better coverage with the new insurance company. He brought to my attention that dwelling replacement cost with the new provider would be 200% vs only 130% through my existing provider! Steve is very knowledgeable when it comes to insurance needs and both he and his assistant, Carrie, have been very responsive and helpful during the process of switching carriers! read more

My experience with Steve Was amazing He got us an amazing price for new insurance He was prompt, friendly , courteous , and very knowledgable read more

I recommend this place to anyone who is looking for fast and friendly service. I was at a dealership and needed insurance. Not only were they able to get me what I needed to show the dealer but they found extra features like renters insurance and rental car reimbursement at no added cost. They provided everything I needed to show the dealer in a timely manner and I drove out of the drive way in a new car. I recommend this place to anyone who is interested in having a friendship with their insurance broker. Not only are they good people but they are competent in what they do and provide. read more

I've been a client of Steve Hom since 2005 or 2006...maybe even longer! Referred by an old coworker of mine when I lived in the Bay. He and his staff have got to be some of the best insurance agents out there. I started off just with car insurance because I got tired of paying these wack ass prices when I was doing it on my own. Steve has always been able to find me the most affordable coverage based on my vehicle needs. When I got into a minor accident a few years back he personally called to make sure things were OK and to walk me through the process. I've since added on renter's insurance which again has been incredibly affordable through the bundle discount he was able to find for me. Aside from keeping my insurance costs low, this is an office that has been so available and helpful to me. Even when I've reached out on a weekend thinking I could get something set up at the beginning of the next week, they were able to complete the transaction on a Saturday afternoon - all by email. Quick and painless, hassle-free service, service, service! Be sure to use this agency for all of your insurance needs. I believe they also do life and health insurance as well. Thank you Steve and your team! read more

Everything was going great until about 2 years in when we got passed around to different agents from Steve himself and the agents kept changing. We were constantly referred to nationwide directly or told and promised resolutions that never happened. Finally when it came time to cancel the policy, the new agent was clueless and finally countless forms later, I noticed that they only canceled the house policy but kept charging for the auto. Even though I told her multiple times we are moving out of state and got a new policy here. Save yourself time. Go to the carrier directly. read more

This is my home & auto insurance guy. At one point I'll add life as well. When people ask me if I have any advice when shopping for insurance, I send them to Steve. This is what I like: Quick responses to things like copies of my insurance or questions about my plan Ease of doing business Well laid out options with additional color if requested Competitive rates (I've verified) PS Don't ask me how a broker works. read more

I've been with Steve Hom for years and now they cover both my daily driver and weekend car. Service is friendly, prompt, the prices are fair, and Felicia had me setup with full coverage in a short amount of time. I recommend them! read more

Earlier this year, I needed a new insurance agent as my prior person moved to another state. I asked my financial advisor for a referral. She directed me to Steven Hom and I feel fortunate she did. I've found him to be extremely professional, knowledgeable and very responsive. The folks in his office are friendly and helpful. Overall, I feel fortunate to have Steven Hom Insurance Services as it's a top-notch company with an outstanding leader. Thank you! read more

I found Steve through a referral when I was seeking insurance for my small business. He's extremely communicative, accessible and all around a great person to partner with when it comes to your insurance needs. I referred a friend to him and I even got a hand written thank you note, Starbucks gift card and lottery ticket, to my delightful surprise! You can tell he is the type who cares about his clients and takes the time to go the extra mile. Highly recommend! read more

My experience with The Steven Hom Insurance Services folks has been wonderful. Carrie Parker is our agent and she is right on top of things. She has provided some wonderful advice and recommendations with our various insurance needs. I really feel like she has my back and has helped us tremendously without pushing for anything we don't really need. I'd highly recommend these folks for anyone looking for a good, friendly and extremely reliable insurance agent/agency. read more

I have been with this agency for a long time....Mmmm 7 cars insured. Each time we sell or trade or buy a new vehicle, the quick turn around that this agency handles with paper is amazing. It's easy doing business with Steve Hom and his employees. read more

I've been with Steve for insurance needs for almost 20 years. Great service, very personable. Steve is very hands on with the business!

We're are new clients. Steve is patient, quick to respond to all our questions and tries his best to give the best deal. We're happy with this new relationship. read more

Due to an unexplained increase from another insurance carrier I went searching for a new agent. Steve actually promptly returned my call, impressive! Steve has fantastic customer service skills and a professional positive attitude. Our business relationship is new however my current experience has shown Steve to be helpful, have integrity, clearly expressive and real. I strongly recommend Steve to help with your insurance needs. read more

Steve is super nice, professional and helpful! My home insurance is going to expire and my agent doesn't represent the insurance company anymore, so I have to look for another agent. I saw Steve on yelp, and surprisingly found how great he is. Strong recommend, he is definitely the guy you are looking for if you need help on home & auto insurance! read more

Steven is one of the most responsive and helpful insurance agents I've ever had. Within 24 hours of requesting quotes for car, home and umbrella coverage, I had what I needed, saving nearly 50% from my existing Allstate coverages. Steven promptly completed the paperwork and within a few days we had exactly the coverage we needed. Steven's service is top notch and I would recommend anyone looking to purchase insurance to look no further than Steven Hom. read more

I contacted Steve in regards to car insurance. He was very efficient and called me back right away with a quote. He was able to find me a better rate than the one that I currently had. He also inquired about my home insurance. I gave him the details, and he was able to once again give me a better rate. I moved both my auto and home insurance to him. I am completely satisfied with his services and am happy to be doing business with him. He is extremely professional, knowledgable and thorough. Give him a call...you won't be disappointed! read more

I highly recommend Steven's services for getting auto or home insurance (in my case both). I find trying to price shop for insurance is a huge pain on your own, and I've never had much luck. With Steven, it was easy, fast, and he shaved about 30% off our bill! I'm very happy with the process and outcome. read more

I've been with Steve for years...I'm not even sure how we met or how he became my agent, but we've maintained a long term relationship and I'm extremely pleased with his service both to the community as well as to his clients. Whenever I've had questions in the past, Steve or someone in his office has been quick to respond with answers. If you're looking for trustworthy and reliable insurance agent...Steve is your guy. read more

As a new business owner Steve Hom has help me obtain workers comp, auto, and home insurance. Steve always answers my emails and any problems that I have. Thank you Steve for everything and helping me save money!! read more

Steve was very helpful in finding the right company to provide Homeowners Insurance. Other agents we had contacted were quoting rates as high as 50% more since they are limited to certain insurers. Steve proved to be far more resourceful and set us up with the best coptions for our specific needs and situation. He was also very professional, quick to respond and a pleasure to work with. Highly recommended ! read more

Recently my previous car insurance expired and I had to find new coverage fast. I'm 25 years old and my family couldn't support my insurance payments anymore. Given the rush of life and the stress of working 12 hour shifts starting at 630am, I wasn't sure I would have the time nor the funds to go through the process of finding new insurance coverage. Most companies close by the time I get off work, but William Stoll helped me solve all these roadblocks (pun intended!). We were able to handle everything either over the phone or email, and the process was much smoother than I'd ever expected. William was patient, understanding and prepared in matters regarding my driver history and violations. If you go to UCB or live in Berkeley, beware...police hand citations out like new restaurant coupons on Telegraph Ave . One of my friends got a warrant for his arrest because a few times he wasn't wearing a helmet when long boarding . Anyways William also explained more how car insurance functioned and the deal was relieving! Thank you William, and for all those reading this review, if you're in a similar situation and life hits, Will is the account manager you need. read more

Referred to us by a co-employee 18 years ago, we've been with Steve since then and he never fails to amaze us with service par excellence. Our family has grown over the years and our insurance needs extended to our children in the process. He goes above and beyond what we asked for and deliver what's best for us. Over the years we dealt with him and his staff, they've always been reliable, responsive and supportive esp during unfortunate times when we had accidents. Yes, he's a broker but he's who we know we can call personally - not an 800# - and I can't forget his reassurance when we had our first one (although of course we still had to call the 800#). Have to say that in a way, he's part of our family. Can't imagine going anywhere else! read more

I've bought insurance for 50 years and Steve is rated at the top. I just recently had Steve handle my business policy, personal home, auto, boat and life insurance; saving me money on every policy, and...increasing my coverage as well. He's attentive to detail and available to speak with. He answered all my questions. He's done a great job. read more

Not only a customer of both Homeowners and auto insurance but a real estate Mortgage Broker who was so impressed with their service and price that I always recommend my clients to them for coverage. Thank you Steven Hom Insurance and specifically Carrie Parker for taking care of me and my clients! read more

I highly recommend Steven Hom Insurance Services! Steve was very professional, responsive and thorough! He evaluated my existing coverage, recent upgrades and values and provided a very competitive and comprehensive policy for all my insurance needs! With as busy as we are with daily responsibilities and schedules, he provided an expedited and seamless service to change insurance coverage. Thank you Steve! read more

Steve was recommended to us by a family friend. I spent several weeks obtaining auto, home and personal article insurance quotes from various providers in the East Bay. Steve not only provided the most cost effective options for our family, he was very patient and thorough in explaining the different policies. He helped us save almost $500 a year and maximize our coverage. He was not pushy and answered all of our questions. We are happy to have found a new home and look forward to working with him and his team in the future! read more