I came in here to help a patient of mine. The place is dirty. The care is very lacking. as a prime…read moreexample. Yesterday I needed the resident's hearing aids. I asked the Nurse aid Alex for them. She said the nurse has them locked up but she ill go get the keys. After an extremely long wait I go to walk out. Almost at the entrance I find Alex sitting talking and laughing with another employee. I reminded her about needing the hearing aids, she was completely nonchalant about her just taking her good old time. I tried to tell a supervisor, but they haven't been available either.

If I could give them no stars I would. This place is so dirty!!! They never have linens or slip…read moresocks. I've seen bugs all over they building. Looks like floors haven't been washed in months. Don't bring your loved ones here!!!!

I was very surprised here. I had to deliver a repair to one of our patients. Walking in you meet a…read morevery nice receptionist. Through the lobby there is a very nice cafe where from the menu, looks to have a nice breakfast and lunch cooked to order. Third floor opens up to a great room with a full catering kitchen. Residents rooms are large and they have nurse on hand full time. Common area is where they have meals and was extremely clean. I would not hesitate to have any of my family live here. Solid choice for later in life

My wife and I moved to Woodcrest Villa one year ago. We have a beautiful two bedroom, 5th floor,…read moreapartment. We love it here, as does our dog Mona. There are plenty of activities, clubs, exercise classes, committee's, and entertainment to keep us busy. There is free transportation to the nearby Park City Mall, super markets, Leisure Lanes Bowling, Walmart, and Central Market to name a few. The food in the Garden Cafe for breakfast & lunch and dinner in either of the formal dining rooms has been excellent !!! The variety and quality of food is second to none. We eagerly await the opening of the new Viva Centre, which will house a new swimming pool, 300 seat theater, exercise area, and more. It will be the center of activity for all of Woodcrest Villa.

From the owner: Continuing care retirement community, retirement living, personal care, skilled nursingread more

This is a difficult review to write. Some aspects of care for OL were phenomenal and we were very…read morehappy, other considerations not so much. I'm going to base my star rating on CARE GIVEN and not the other aspects although they will be mentioned. I've never had to explore nursing home options before, and unfortunately like many, when it was needed it was at the time of need so we were ill prepared. I selected this nursing home based on a visit I had years ago and thought the residents were happy and well cared for. I enlisted the help of an elderly solutions "broker" I found online thru google, who was the foot in the door, although I don't know if that was necessary. Like many, I heard horror stories about nursing homes, and have been in several that were subpar visiting relatives over the years. It's believed that many will force you to sign over your house and assets. Surprisingly at OL that is not the case. In fact, they don't ask anything financial. They operate on a base rate and a $310/per month upcharge for every level of care needed. A level of care is based on every 30 minutes a day they tend to you, this is evaluated every month for accuracy so you could be paying a higher level one month and lower the next. Please note that the prices I'm providing here are based on a single room, single occupancy, non-dementia care. Memory care has a different set of pricing, and other style rooms, suites, efficiencies are available. The base rate was $4300/month + each tier of care. The nonrefundable entry fee is equal to one month. They operate on a month-to-month basis. Again, they ask no financial information. My dad lived out the last two months of his life at their Landisville facility and overall, we were very pleased with his care. The pros, aside from the pricing structure is the place is gorgeous, well kept, and the residents and staff seem happy. Residents are dressed and involved. There's a variety of activities every day, as well as outings. Transportation, move in assistance, medication management, all meals and activities, housekeeping, furnished room (if you choose), cable tv, basic supplies such as toilet paper, linens and laundry service are all included at the base level. Kara, who was our initial contact, was very friendly, and it felt like she had our dad's best interest at heart. She really knows how to "sell" their lifestyle, although some of her information was inaccurate. She promises the sun and the moon, however, either by miscommunication or staffing issues, not everything she promised was delivered. Some key furniture pieces that were promised upon check in were missing, but rectified. We were told 181 channels, however my dad complained that some required an additional payment, and channel offerings seemed to change every day. One day a channel would be free, the next it wasn't. We were told a landline phone with his own extension was included, which was a highlight for us given his difficulty in using a cell phone, only to discover we would need to have someone install the line, pay a monthly fee, and purchase a phone. A thorough nursing assessment was also promised when he arrived, but not done till later in the day when I mentioned it. Small things like that were all addressed both worth mentioning. Some things we can't overlook; dad was proud of his military service, and they have a veteran's wall complete with a picture/nameplate. I provided his picture a few days before he moved there, however by the time he passed - two months later it still wasn't hung. I had contacted the activity director on this several times prior. It was heartbreaking to see my dad look for it every day as he passed the wall on the way to meals, knowing he should be up there and wasn't. There was also an issue with obtaining a wheelchair thru insurance, which was a result of something as trivial as the provider needing an insurance number, which they had and never provided them, which once we got involved was addressed. As my brother put it there was a little more "hand holding" on some matters than we expected, however at the time of his passing I thought we worked out a lot of the kinks. What also was disappointing was that we & dad had grown to like the staff a lot, and since we were very hands on as a family communicated with them on the daily. However, when he passed no one reached out, sent a card, or acknowledged his death. The day he passed at the hospital I cleaned out his room, and a few staff came forward to offer their condolences but not key players, which was sad. The care he was given however was very good. They were attentive to his needs and treated him well. His room was spacious, newly renovated, and comfortable. PT & OT therapists work out of that building so getting his therapy needs met was easy. Communication was daily between us and key employees. He was clean, dressed, and tended to daily. Coming here probably gave us more time with him. He is dearly misssed.

My Great-Uncle has been living at Oak Leaf Manor (Landisville) for about a year…read more I have visited him at least twice a week since he has been there, so I am very familiar with Oak Leaf. The grounds are beautifully landscaped and well maintained. There is plenty of outside seating including two gazebo's. There is also an outside picnic area and nice walkways for the residents. The interior is wonderfully decorated for whatever season it happens to be. There is also a water fountain inside that is quite nice so sit around and relax. The dining room is nicely laid out and the food is good. The residents rooms are spacious and clean. The staff at Oak Leaf Manor is very friendly and caring. If any problems arise, the staff do their best to accommodate you as quickly as possible. There are a lot of activities for the residents, including BINGO, a theater room, scenic bus rides, crafts, and veterans activities. Overall Oak Leaf Manor has a very comfortable friendly atmosphere. If you are looking for a home for a loved one who can no longer live alone, I highly recommend Oak Leaf Manor.

The PT and OT were tougher than I thought, but just like I liked it there was no therapy on Sunday…read morewhich I didn't like which caused me to be bored. I enjoyed the people they were tremendous. I would recommend I would give six stars if I could.

Absolutely abhorrent and horrifying levels of apathy. My family member was bedridden in the…read morehospital for nearly 2 months; her PCP, social workers, OT, PT, wound care nurse all agreed she was a prime candidate for rehab. The doctors here turned her away for being "too unhealthy." We got an ER evaluation the next day, where the doctors involved also concurred with her need for rehab, and when we sent that evaluation to Lancaster Rehab, they now claimed she was "too healthy" --ONE DAY after claiming the opposite-- and rejected her once more. Luckily there are other rehabs around that are more willing to uphold their responsibility and duty to care for those who need them most. But I would stay as far away from here as possible -- they do not want to help you!

The Mennonite Home has been rebranded as Trillium Place by Tandem Living. It was historically part…read moreof Woodcrest Villa and Mennonite Home Communities on Harrisburg Pike in Lancaster. Woodcrest Villa is independent living, the "Mennonite Home" is assisted living and nursing care. Reasonably nice facility with some nice staff. The culture is quintessential Lancaster County Mennonite...cloistered with a limited viewpoint and an ineffective understanding of what it means to run a large facility and provide service. There is historically, and unfortunately, a high turnover of employees in the two facilities (independent living and long term care) on both sides of Harrisburg Pike. This issue predated the CoVid years. My family member once nicknamed them the "Mennonite Mafia" and he nailed it. While they encourage family advocacy, they are not equipped to handle it.... and there is a degree of retribution. There's lots of competition in Lancaster County, so be sure to check all your options for senior life care.

Our family was very unhappy with the lack of consistent care at this facility. There is a high…read moreturnover in staff, with a focus on meeting financial goals rather than compassionate care. During Covid, the residents were kept isolated with little stimulation, causing even greater mental health and health concerns. We do not recommend this facility and deeply regret that our loved one was exposed to the results of the uncaring attitude of the administration of this facility.

I stayed at Manor care for 4 days and thought the service was horrible. I just had a total hip…read morereplacement so I was suppose to get help to go to the bathroom, but when I rang the bell it took over 10 minutes most of the time for someone to respond. Their solution to this problem is to put everyone in depend briefs so if you can wait for them it doesn't matter. Once my family brought my personal walker in I started taking myself to the bathroom if staff did not come. Also, most of their food was the consistency of oatmeal and had no flavor. I was thankfully moved to Lancaster Rehab Hospital and discharged to home only 10 days later. I believe that if I would have stayed at Manor Care for my rehab it would have taken me close to 2 months to get to the point I am at today. Needless to say, I would not recommend Manor Care to anyone!!

Arla ,who answered the phone, was very nice and spent several minutes with me on the phone. My…read moresister is there and it is so good to know that she is well cared for.

Appointments are always at least 30 minutes behind schedule. Plan on that. The office staff is…read morenice.

The physician I saw today and at previous visit didn't seem to recall what he told me was the cause…read moreof my rash. When I told him what he said, he read my chart and there it was. He stated that he doesn't know why he ever told me that. My level of trust dropped at that point. The receptionist never looked at me or greeted me upon my arrival. The nurse was great.

Visited several times now and feel this is a great place for seniors. The main building is nicely…read moredecorated and has many amenities onsite (bank, hairdresser, woodshop class, art workshop, library, computer area, café, pool, darts and more). Love that the pool/jacuzzi is open 24/7 and many of the common areas are unlocked and open as well. On days the baker was there, the sweet smell of goodies still lingers The cafeteria offers a variety of food, and the outdoor area has a koi pond and grill under the gazebo. Staff is very friendly. Been to the Community bowling alley (free when accompanied by a resident) that has some arcade games (free) and ice cream shop. There are other amenities open to the WV Community that aren't housed in the main building as well.

I was a new (10mos) resident of Willow Valley Communities when suddenly I learned the value of a…read morefull life care facility. Within weeks of my back pain onset, I needed skilled nursing care to prepare me for back surgery and then rehab. I received exemplary care from the staff at The Glen skilled nursing facility (1NW floor). I was in terrible pain, in shock that my life-long athletic body was suddenly so vulnerable, and more than anxious about surrendering myself to the care of strangers 24/7. But my fears were unfounded as every staff member, from the aides to the nurses to the PTs and Ots, and the social worker worked as a team to ensure my safety, stabilized my meds to control the pain, and prepared me for surgery. I could not have made it without their technical skills, positive energy, and emotional support. The smartest thing I ever did was move to Willow Valley Communities.