I shopped around quite a bit to find someone to install laminate in the upstairs floor of my house,…read morefrom Craig's List contractors to big national chains. All of them were either unreliable - not showing up to provide an estimate and behaving unprofessionally when they did arrive - or grossly overpriced. Sometimes both. I almost cancelled the project completely before stumbling upon A Step Above on a Google search for hardwood flooring. I'm happy I didn't give up. Their staff is completely professional, the selection of wood and laminate is solid, and their installers are friendly. The sales staff isn't pushy and they had a crew on the job within a week of our selecting the laminate. I can't recommend them highly enough.

From the owner: Carpet, hardwood, vinyl, tile, laminate, ceramic, stone, metal, sand and finish, restoration,…read morecustom borders and flooring, reclaimed hardwood

I enjoyed working with Jason. He gave us great flooring suggestions. Fair prices. Excellent…read moreinstallation.

From the owner: Classic Carpets & Flooring provides carpet, hardwood, tile, laminate, LVP/LVT, commercial, and…read morestair treads and risers to the Fairfield, OH area.

Amazing family owned business for your flooring needs! Their team, timing, quality and pricing were…read moreall great. We would use them again!

Had a wood floor installed. Dawn Marie was very helpful and patient giving us numerous quotes due…read moreto our changing request. The installers were professional and polite. Very happy with the end result, so happy we are having them do the carpet in the basement and stair

Beautiful work! These original floors needed a lot of TLC after we ripped our carpet out and the…read morePreston crew was able to restore them while replacing the few areas that weren't going to make it. But the replacement areas aren't noticeable at all! I've gotten so many compliments about my floors from other contractors and guests.

My wife and I hired Willis and his team at Preston Floor Care to refinish our hardwood floors for…read moreour new house. From the very start, Willis was very responsive and helpful. We contacted several vendors to get quotes and had difficulty getting them to even return a phone call, but Willis was prompt with his communication. Throughout the entire project, Willis kept us informed of the progress and was prompt to answer all of the many questions we had for him. PFC's quality of work is as impressive as their communication - Willis and his team did a fantastic job on our floors. If you value your vendors to be courteous, flexible and up-front with their communication, then Preston Floor Care should be your first and only call for your flooring care.

I wanted to take a moment to express how truly impressed I was with the outstanding service I…read morereceived from JP Flooring. It was an absolute pleasure working with such an amazing team. From the beginning, I felt that my concerns were genuinely heard and taken seriously. What impressed me most was that the team did not simply look for a temporary fix--they took the time to make sure there was a solution that fully resolved the issue and provided the best possible outcome for me as a customer. Jennifer, you were absolutely amazing throughout the entire process. I truly appreciated how you kept me informed every step of the way and made sure I always knew the status of my service. Your communication, professionalism, and commitment to making sure everything was handled properly made such a difference. Andrey S. was equally impressive. He was professional, prompt, knowledgeable, and very informative. He did an amazing job completing the service and made sure everything was taken care of properly. Experiences like this remind me that there are still companies like JP Flooring that truly value their customers and stand behind the service they provide. The level of care, communication, and commitment I received exceeded my expectations. If I were asked to rate my experience on a scale of 1-10, a 10 simply would not be enough--I would give JP Flooring, Jennifer, and Andrey S. a 100! Thank you again for making what could have been a frustrating situation such a positive experience. Your exceptional customer service is sincerely appreciated. pc

Extremely disappointing experience with JP Flooring. Run, Don't Walk Away…read more We hired them to extend and match our existing hardwood floors but were only shown a small handful of prefinished options that did not truly match. After installation, we later learned there were many post-finished/custom options available that should have been discussed from the beginning. Unfortunately, the installation quality was also very poor: * Damaged boards * Incorrect cuts * Damage to our original threshold board * Incomplete trim work around the fireplace * Uneven floor boards * Poor communication throughout the process We even paid for furniture moving, yet only one installer initially arrived, and I ended up helping move heavy furniture myself while recovering from triceps surgery. To JP Flooring's credit, the inspector they later sent acknowledged many of the problems. However, even the written repair summary initially left off one of the biggest unfinished items until we called it out ourselves. There are also uneven areas in the floor, and even JP Flooring's own reviewer stated they "may" settle over time because the baffles do not always line up properly, not exactly reassuring for a newly installed hardwood floor. At this point, we are still trying to get the situation corrected properly. Very frustrating experience overall, especially given the cost and expectations associated with professional hardwood flooring work.

Cabinets look marvelous. The entire Unity Team, Dex, Alex, Michelle, Wang, Tony and another worker…read more(forgot his name) were outstanding. I was the Chief for Business Operations at an Army installation for 21 years and I am well versed in Customer Service! I would rate them as one of the best I have ever had dealt with. I appreciate you all!

Always a pleasure working with Henry and his team. Alex is always so helpful in answering our…read morequestions. Beautiful countertop options and cabinets. We've used unity cabinet and granite over the past several years!

We had many, many issues with this company, I cannot list all of them because of character limits…read more I don't think anyone should use them, they are just awful. Biggest Issue: We asked 3 companies for LVP quotes for 2 rooms, the rooms were mixed flooring (wood and carpet). I told each measurer that we wanted to replace all the flooring in the rooms. I clearly remember saying this to each one because I was concerned they would think we wanted to replace only the carpet and wouldn't quote right. UFF was not the cheapest, but not the most expensive. The prices were within a range that was similar. 2 of the companies showed me their measurements, UFF did not. They were the first to measure, so I foolishly assumed they did it right. They provided us an invoice which had the number of items ordered, it matched what they had told us verbally. We trusted them and their expertise. Day of the install we came to understand that the measurements THEY TOOK were not correct. They shorted the rooms by about 5-6 feet or roughly 150 units. UFF's response to this is to blame us for not catching the mistake on the invoice, stating they will need to order more and we will need to pay for the install/flooring. We argue that since this was their mistake they will pay the installers, we also state we expect to pay at cost for the additional flooring. They do not respond to this, we demand an invoice before additional work is done. They order the flooring, but take several days to send us a new invoice. During this time we contact a lawyer for advice and they state that our expectation for the measurement to be correct is on UFF and not us, but we should work something out with them as it will cost much more to go to court. We decide that we will not pay the installers, but will pay what we paid for the boards. We paid $4 per unit for the original LVP. When they send us the new invoice they attempt to charge us $6 per but have taken off the install charges. In the email with the new price the lady explains that she couldn't give us the discounted price because it's a second order. We feel like this was very rude of them, their mistake caused the second order. We call and the man (Jeff) tells us that the $6 unit price is for the LVP and the installers. So, they tried to make it look like the actual unit price was $6 when really it wasn't. They were also trying to make it seem like they had removed the installers, when they hadn't. After much back and forth we came to an agreement: No cost for the installers and a unit price of $4.50. We looked up the flooring on wholesale sites and they charged just under $3 for the units, so even though they messed up they attempted to swindle us out of more money. That really shows how 'great' they are. Additional Issues: 1. They didn't clean up after the first LVP install day 2. They didn't move the furniture back on the first LVP install day 3. No one more masks in our home 4. We starts the installs on 8/24 and finished them on 9/24, that's a whole month of waiting on them 5. The carpet install took 12 hours because 2 of the installers didn't show because we have a BLM flag 6. Our LVP had to be reordered, but they didn't notify us until the day before the install to tell us when we ordered it 2 months in advance. I will never use another local company again. If I could give less than 1 star I would.

Use this company at your own risk, our experience was horrible, we raised concerns about them…read moreplacing tile over our shower window and they did it anyway, the grout job was one of the worst I've seen including no two grout lines looking the same, I have pictures that I presented them and the secretary said I'm sorry that looks horrible and offered me 100$ off lol. They left our bathroom a mess and left black grout on everything. Easily my worst experience with a contractor. On top of everything they were at least an hour late every day.

Wonderful cutomer service in store. They are a great family owned business. Let's support family…read morebusinesses and keep them afloat! The carpet prices were fantastic compared to big stores like lowes, home depot, etc. Installation was fast and well done. I will be buying again from them in the future.

JR did a beautiful job completing our vinyl plank floors! Great conversation during the whole…read moreprocess too!