We had many, many issues with this company, I cannot list all of them because of character limits. I don't think anyone should use them, they are just awful. Biggest Issue: We asked 3 companies for LVP quotes for 2 rooms, the rooms were mixed flooring (wood and carpet). I told each measurer that we wanted to replace all the flooring in the rooms. I clearly remember saying this to each one because I was concerned they would think we wanted to replace only the carpet and wouldn't quote right. UFF was not the cheapest, but not the most expensive. The prices were within a range that was similar. 2 of the companies showed me their measurements, UFF did not. They were the first to measure, so I foolishly assumed they did it right. They provided us an invoice which had the number of items ordered, it matched what they had told us verbally. We trusted them and their expertise. Day of the install we came to understand that the measurements THEY TOOK were not correct. They shorted the rooms by about 5-6 feet or roughly 150 units. UFF's response to this is to blame us for not catching the mistake on the invoice, stating they will need to order more and we will need to pay for the install/flooring. We argue that since this was their mistake they will pay the installers, we also state we expect to pay at cost for the additional flooring. They do not respond to this, we demand an invoice before additional work is done. They order the flooring, but take several days to send us a new invoice. During this time we contact a lawyer for advice and they state that our expectation for the measurement to be correct is on UFF and not us, but we should work something out with them as it will cost much more to go to court. We decide that we will not pay the installers, but will pay what we paid for the boards. We paid $4 per unit for the original LVP. When they send us the new invoice they attempt to charge us $6 per but have taken off the install charges. In the email with the new price the lady explains that she couldn't give us the discounted price because it's a second order. We feel like this was very rude of them, their mistake caused the second order. We call and the man (Jeff) tells us that the $6 unit price is for the LVP and the installers. So, they tried to make it look like the actual unit price was $6 when really it wasn't. They were also trying to make it seem like they had removed the installers, when they hadn't. After much back and forth we came to an agreement: No cost for the installers and a unit price of $4.50. We looked up the flooring on wholesale sites and they charged just under $3 for the units, so even though they messed up they attempted to swindle us out of more money. That really shows how 'great' they are. Additional Issues: 1. They didn't clean up after the first LVP install day 2. They didn't move the furniture back on the first LVP install day 3. No one more masks in our home 4. We starts the installs on 8/24 and finished them on 9/24, that's a whole month of waiting on them 5. The carpet install took 12 hours because 2 of the installers didn't show because we have a BLM flag 6. Our LVP had to be reordered, but they didn't notify us until the day before the install to tell us when we ordered it 2 months in advance. I will never use another local company again. If I could give less than 1 star I would. read more

Use this company at your own risk, our experience was horrible, we raised concerns about them placing tile over our shower window and they did it anyway, the grout job was one of the worst I've seen including no two grout lines looking the same, I have pictures that I presented them and the secretary said I'm sorry that looks horrible and offered me 100$ off lol. They left our bathroom a mess and left black grout on everything. Easily my worst experience with a contractor. On top of everything they were at least an hour late every day. read more

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The whole process of dealing with this company was a hassle from start to finish. We went into the showroom to pick out samples and schedule a measurement of our house. The day they were supposed to come out they didn't show up so I called 10 minutes after the time frame window had expired and was told we weren't even on their schedule. Once we ordered our flooring it took 9 days before I got an email saying that carpet was discontinued, but they had already taken our deposit money. We had to go back again and pick out something different. They did honor our original estimate at least. After a couple weeks they called to schedule our flooring, it was set for Wed, Thurs, Fri the following week. When I called early in the week with a question about having the house ready, I could hear them asking someone in the background were they even supposed to be at our house on Fri - at this point I was told to plan on Fri unless I heard otherwise. Carpet people were late both Wed and Thurs. When I called Wed to find out where they were there was no answer at the office. Carpet people did not clean up fully, we found 5 nails/staples when we vacuumed (with a young toddler and 2 dogs this is a big safety issue) and they took a small chunk out of our wall moving furniture back. Finally at 4:52pm on Thurs I called the office right before closing to find out when they would arrive Fri, at that time I was told they couldn't come Friday and it would be Monday. Friday they call and say it will now be Tues at the earliest. We had arranged our childcare/work schedules to accommodate them in the first place, there were carpet edges left open all weekend, so this was all getting very frustrating and inconvenient. Their excuse was they are a small company and got busy. At no point did we get any proactive communication from them on what was going on. Once the jobs were finished I sent my husband in to pay - they only charged him for 1 invoice but had flooring and carpet on 2 separate invoices (all estimates were sent and approved by me, he was just following my directions to go pay). They didn't even collect our payment correctly, so NOW I get multiple phone calls over the weekend from them saying WE didn't pay all our invoices, making it sound like we weren't trying to pay when they didn't realize we had 2 invoices to close out. I called Sat to pay and express my frustration at the whole process, they were unsympathetic, couldn't process my payment then over the phone, said we'd have to call back on Monday or make another trip in to the store. My family has used this company for over 30 years now and always had good service under previous owner and recommended them...none of us will no longer be using their services nor recommending them. We are happy with the end product, but the entire process and service was very unprofessional and frustrating. read more