Sad to post this but the other negative reviews are accurate. I have been here before, Mike knows me. Stopped in, not once, not twice but 3 times asking for an estimate. All 3 times I was promised a call back. Never heard a thing. Seems business is so good that keeping someone coming back is not important. There is always Progressive in Hamilton and even more places in Purcellville and Leesburg that would be happy to take my money. They not only loose a job but a customer. read more

I'm 62 and have been driving since I snuck my dad's Olds out of the garage. In all those years I don't think I've ever had a great experience with a mechanic. It's always the same thing - well, we know we quoted you this but once we got her up on the rack we found your windshield wiper gear box needed lubricating, etc. Not so with Mike and his team at Hamilton Service Center. Awesome service - competitive pricing and no attempt at upselling. Highly recommend. read more

Great customer service. They've gone above and beyond time and again. Thanks to Mike and team.

Honest, very reasonable prices. My new go-to auto repair shop. Mike is the owner and explains all repairs. They also do car inspections. read more

Best shop around and the only car shop I trust!They are honest, reliable, intelligent and offer great customer service

I wouldn't recommend this place at all.. Their customer service is horrible. You call no answer. When you finally get in touch with someone they say they will call you back. Was supposed to be called back on a Tuesday and it's now Saturday and nothing.. This place and customer service is disfunctional and wouldn't recommend horrible service read more

We have been taking our vehicles to Hamilton Service Center for years now. We always feel like we get honest service and we feel like there is a lot of integrity at this business. I feel like they are excellent diesel mechanics which is important to us because we have a diesel pick-up truck that is vital for use running our small farm. read more

Mike saved me a substantial amount of money from a shady dealership by simply being honest. The dealer estimate was just over $2k, but Hamilton Service Center had me up and running for $153. I value their integrity and excellent technical work and will be bringing all of my business here from now on. read more

Highly recommend Hamilton Service Center to anyone in this area! I travel from Herndon to Hamilton to get my car serviced because of the trusted team and excellent customer service. Mike and team care about their customers, never try to push a not needed repair and provide you guidance to ensure that your car stays in top driving shape. My car is almost 10 years old and they have helped me to tap into the full value of my car through regular check-ups and advisement. Thank you! read more

Let me start off by saying I have car mechanic trust issues, Mike at Hamilton Service Center has earned my trust. He is upfront, honest, and fair. He has done a lot of work for me on my three vehicles since they opened, they even replaced an engine for me. They've also checked and corrected many of my own repairs at my request. One of my vechicles is still under a dealer warranty. I've often called Mike to validate dealer troubleshooting and costs, he has always steered me right. read more

I would give them zero stars if I could. With how crazy our schedules are we found time to get our vehicles in 3 weeks before our DMV apt. We figured why not go with a small business. We left one of the two vehicles we needed inspected and 3 hours later they took the other vehicle. After 3 hours with the second car we got a call from someone telling us the vehicle was ready. Not until we paid did they decide to tell us that only one of the two required inspections were completed on both vehicles. Apparently the ONE person who does that was on vacation for the week. They promised they would call to schedule us for the second inspection the week of our DMV apt. After not hearing from them I asked my husband to call them. He was told they would call him back and but never heard from them. Horrible way of doing business! Next time we will just go with a larger shop with multiple sites. read more

I am VERY disappointed in the lack of professionalism with this service center. I called on April 20, asking for a simple estimate BECAUSE a friend of mine recommended this station. The person who answered the phone asked me to email the VIN and issues with my vehicle, and, that he would work up and estimate and get back to me later that day. He didn't call me back as he promised, so, I called him back the next day, and, got an "I'll call ya in an hour". You guessed it - he didn't call me back yet again. Soooooooo... since I was out of town, I had to wait until Apr 27 to call him back. I called Apr 27, and, he didn't answer the phone. So, I called him again today, Apr 28 and got complete apathy from him - I told him I had asked for an estimate a week ago, and, was waiting for him to get back to me. He said "that's ok". That's ok? Really? This is how you do business? You ignore people's requests for estimates then tell them its ok when you are unprofessional? Well, it's not ok, and, I am very disappointed in this garage. Would NOT recommend. I would love an explanation from this garage. UPDATE: Since leaving this review, that garage has contacted me 2 times to try to help me. I do appreciate that, but, I do wonder why they didn't call in the 8 days prior, and, now that I have left a negative review I get some attention. Why not before when I asked for an estimate... which I never got? read more

I have been coming here for a year to get the maintenance done on my truck. I'm very pleased with the service. I'm able to get scheduled when I need it. Mike is very good at explaining what needs to be done and he always gives an estimate. After leaving the garage today, Mike called me to tell me that he had overcharged me $16 and wanted to know if I wanted a credit on the next oil change, or he could give me cash back. Who does that? Most people wouldn't even know they had been overcharged? So I would highly recommend Hamilton Service Center as a very honest mechanic! read more

Mike and his team have always been honest and fair throughout the car repair and maintenance process. I would highly recommend anyone in need of quality, fair and honest auto repair to them. Wish more businesses operated this way. read more