The parking situation isn't great l, so some signs saying where to park if the lot is full would be…read moregreat. But otherwise, the hygienist, assistants, and dentist were awesome!! My girl talked about how much fun she had for days

The staff and doctors are incredible here! My son no longer fears going to the dentist! They are…read morekind, sympathetic and very efficient. We love Kids Dentist!

My dentist retired and I needed to find someone new. A broken tooth brought me to referral to Dr…read more Smith. I am so happy with her work and the whole staff. I have a new dentist!!!!

I had a painful tooth all weekend, I contacted Office Manager, Sandy first thing this morning…read more Sandy was so helpful, caring, and dedicated to helping me. She delayed the offices lunch hour so that Dr. Tolli could treat me. Dr. Tolli listened to my concerns and explained the possible issues of my pain. He explained things as he went through the steps to resolve my pain. Excellent doctor who is caring and talented. Thank you all. Michael S. Libertyville, IL

So someone recommended Dr Pree of Pediatric and family dental on 83 in Grayslake. It's the new…read moreoffice they built where Pat' Pizza used to be. We just got back from an appointment with them and I thought I'd report back. Not a great experience. Dr Pree was nice and the blond hygienist was kind but 2 things were very wrong. First was the policy they have of not letting parents back with their kids. I was told it was just during X-rays. But they did one of my son's cleanings without coming to get me. It was only when it was taking a loooooong time that I went back. The receptionist used her body to try to block me but I went right passed not taking no for an answer. You may think this sounds unreasonable but my sons(twins) were premature which means their baby teeth have needed some work. They are very nervous about going to the dentist because of that so they want me to be with them. And I promised them I would be. I didn't know when I made appointments that the policy was to not let parents do that, even I was told, if kids have medical anxiety from being going to many hospital, Doctor and dental visits, like mine. (One of my boys was tested for almost 3 years for a brain tumor.) Really bad policy. When I went back I was told I wasn't allowed to be back there. ("not enough room" -there was the standard amount.) I stayed. I was talking to another mom in the waiting room. Just chit chat about the book she was reading. She then began to share that her daughter had some bad experiences with All kids (Medicaid) dentists in the past and she wanted to be with her daughter too. Her daughter was there to get a filling. They told her she couldn't go back and by the time her daughter came out the mom was in tears with worry. I've heard stories about people who have AllKids, which we used to have but don't anymore, not being able to go back and kids screaming and having bruised gums after, not using sufficient anesthesia for wisdom teeth removal etc. (I'm guessing the insurance will only pay for certain kinds.) but I didn't know this was their policy and they didn't volunteer the information when I made appointments for our entire family. On my way out I verified that this was indeed their policy for any kind of work they do other than cleanings and cancelled the appointments I'd made for my husband and myself for later in the month. The second problem was that one of the nurses was very rude. She gave me attitude from the second I put my foot down. (The other nurse and the Doctor herself did not. They understood where I was coming from and that I promised my kids.) I found out after that she rolled her eyes at both of my boys when they were getting X-rays and when my son accidentally bit her finger slightly because she wanted him to bite down with her fingers holding the slides in his mouth. He's such a sweetheart and felt really bad. My other son said she murmured "oh my god" under her breath and rolled her eyes when one of the slides cut his gum and he pulled back. Life is too short to deal with these kinds of people. Not going back. Again to be fair the blonde hygienist and Dr Pree tried really hard to make the boys feel safe and calm. They were kind and patient.Also the receptionist who tried to block me was also kind and just doing her job. At the end when we were on our way out she told me she understood and I could see she disagreed with the policy herself.

The staff has been very accommodating to my family and our needs. The patience and care taken with…read moremy son who was extremely scared and anxious was a breath of fresh air. Dr. Mike has taken the time to make my son feel at ease in the toughest moments. I appreciate the extra time and energy they put into handling my son who needed just that :-)

Both Dr. Ted and Dr. Sam are very professional, gentle, patience, and take good care of patients…read more They both explain things clearly and take the time to answer questions.

I had a wonderful experience! Dr. Samantha Cho is amazing, so gentle, and genuinely kind. If you're…read morelooking for a great dentist, I cannot recommend Dr. Cho enough!

We took my son for his first dentist appointment to Miles of Smiles Dentistry. The office was very…read moreclean and Dr. Melissa and her staff were very friendly and amazing with my son. He had such a great time at his first dentist appointment that he did not want to leave. We will definitely come back. Highly recommend this place!

From the owner: Dr. Patenio is a practicing Pediatric Dentist in Gurnee, Illinois. A Diplomate of the American…read moreBoard of Pediatric Dentistry, she holds her practice to the highest standards, always trying to remain on the forefront of dentistry's newest developments and technology. Her compassionate personality makes her an ideal dentist for those needing special care. Dr. Patenio sees patients from infancy to 16 years old age as well as special needs patients.

I worked for a dentist who would refer kids to Affiliated dental specialists. When I had my own…read morekids I decided to take them there also to see doctor Maddox and once he retired I decided to stick around because the office was fine, at first. First experience with Gurnee office, was not that great. Dentist looked very unprofessional and had dirty shoes. Now, my husband works in construction and his shoes were cleaner than this dentist. Not to sound picky but the charges aren't cheap and I expect to get what I'm paying for. Nice doctor, dirty shoes, fine I gave them the benefit of the doubt. Took my daughter to get a filling done and the nitrous wasn't working. Was not told in advance until she's sitting in the chair. We were already there and my daughter was comfortable continuing with her filling without the gas. Fast forward to now and the Gurnee office closed down, go figure. So we transferred to their Vernon office. Should have switch offices by this time but I didn't because all their records were already there and I wanted to give this other dentist a try. We continued going here until we had an appointment scheduled and they called to cancel it 30 minutes before the visit because their assistant was sick. I understood, things happen, right. I told them I would call back to reschedule because I was already driving there and couldn't look at my schedule. Unfortunately I missed work because they do treatment early in the day, ok I get it. I called back to schedule and left a voicemail. No one called me back for two days. I called back again and nothing. I should have gave up here but I didn't. Finally after the third call they finally answered and scheduled her back in. Well, here we go again, I missed work for this appointment and I get a call 30 minutes before her visit AGAIN and they tell me the same thing, the assistant is sick? At this point yes, it was enough. This is my first review because I don't like complaining and give people chances but this office is very inconsiderate of peoples schedules and does not care about their patients which are KIDS. Now it's neglect and no care for the well being of their patients. At this point, I blame the dentist working here because they are the "doctors" and should have competent people that can work and run an office so they can have work themselves. The girls working there should get FIRED for not responding to messages, calling off apparently last minute. I asked for my records and never got the form to send for release. I called back and they finally sent it. Only to get no records sent in return which would have nice to have had since I was able to get in somewhere elsewhere an hour later. These people do not care and it will be a matter of time before this place shuts down too. Worst experience and waste of time.

The practice is not what it used to be. They closed an…read moreoffice in the Gurnee area and consolidated to a single office in Vernon Hills. Doctors cancel office visits, and staff is left calling last minute to cancel the patient appointments. This has happened several times. Office is only open on Saturdays once per month. If you had a Saturday appointment and you can only make it on Saturday, you are out of luck for a month. Lack of professionalism.

They are wonderful people working here. Honestly the best Dentists and hygienists I have had so…read morefar. Dr. John is great but if you get Dr. Caroline you are in for a real treat. Myself and my wife both go to have our teeth taken care of here. We have always had a great experience. I had a tooth ache and was seen the same day. It says a lot when a doctor will make time to see you right away.

Dr. Jon has been my dentist for about 20 years. He is beyond excellent! Just the best! I really…read morecan't recommend him enough. Top-notch & so nice!!

Dr. Hernandez was amazing with my 8 yo daughter. She's had cavities before and getting them filled…read morewas traumatic, for her and for everyone else! Grandma took her once and said, "Never again. She needs her mom for this." Dr. Hernandez was so gentle. I didn't even need to be in the room with her. I got to sit on the couch and read a book. Highly recommended!!!!!

Smiley, happy, healthy, beautiful mouth & teeth are what I am enjoying today! And feeling a bit…read moremore educated, too - cuz Doctor Hernandez gets down like I do with the spitting of knowledge. And has more of an Integrative Holistic approach to Dentistry - regarding prevention, nutrition, water drinking, & mentioning of high quality supplements (I just wished they were retailed at the Office - that would be more convenient). The Doctor is intelligent, takes care & time to communicate w the patients, is unrushed & thorough, has a very gentle demeanor (I've also observed interactions with Children - I was impressed!, much closer to Angel than I!), steady / capable / confident hands, with an eye for beauty. And is tri-lingual, I believe : English, Spanish, and (imperfect) Portuguese. Dentist for 25+ years, small practice owner (in North Suburb of Chicago) for 15+. .. Did I mention I also love his Staff?- Tootsies! :-) I have been to very high-end, fancy offices (which this is not, although located in Lovely Libertyville, IL) - but nothing about appearance matters more to me than personality, aptitude, great results (did I mention the expert repair done post camping trip chipped tooth?), and cleanliness / sanitation.- oh, & the office has 'clean' natural soap for Patient & Staff hand-washing. Super pleased. Will be back - in 6 months (but hopefully not before). ;-)

Great place! My toddler comes here to see Dr Pree and she is great with children. From what I know…read morethey also have a pediatric specialist, oral surgeon and couple of orthodontists. Short wait times and front desk receptionist are always welcoming and will put on a movie for children in the movie room and provide them with coloring sheets and crayons. I also have my braces put on here!! Lowest downpayment I've EVER seen and very manageable monthly payments. Office manager is flexible and helpful when financial hardships hit.

If I could give this office zero stars, I would. This place has absolutely no respect for their…read morepatients' time, schedules, or basic courtesy. Every single appointment my family and I have tried to make over the last FIVE YEARS has been rescheduled at the last minute because of some vague "emergency." Not once. Not twice. EVERY. SINGLE. TIME. What makes it even worse is the complete lack of communication and accountability. They don't call to apologize, explain, or work with you to find a better time. Instead, they'll casually send you a new confirmation text less than 12 hours before your appointment, even if you have had your appointment set for over 6 months, as if your entire life is supposed to revolve around their incompetence and disorganization. People take time off work, rearrange childcare, move schedules around, and plan weeks ahead for medical appointments. This office clearly could not care less. Their attitude seems to be: "Your time means nothing, but ours is sacred." It's unbelievably disrespectful and honestly insulting at this point. And the billing department is just as bad. They repeatedly send duplicate bills claiming no payment was received, even after you've already paid. If you go here, keep EVERY receipt, every statement, every confirmation number, and document the date you paid because apparently their recordkeeping is a complete disaster. If you don't fight them on it, they'll happily act like you're delinquent instead of admitting their own mistakes. I have never dealt with a healthcare office this careless, disorganized, and dismissive toward patients. After years of this nonsense happening to multiple members of my family, it's obvious this is not an occasional issue, it's just how they operate. Avoid this office unless you enjoy wasting your time, arguing about payments, and being treated like your schedule and money don't matter. I am happy to never come here again and keep everyone I can away.

I am pleased to give this review. The staff here at beautiful smile are friendly, warming and…read morewelcoming. The facility is well maintained, clean, and up to date with dental tech. I've only been a patient for 2 days now and must say I'm happy with the level of care and service. I moved to Waukegan 2 years ago and my regular dentist is a 45 min drive south, I've decided to switch to Beautiful smile because of the shorter drive but most of all the awsome experience. Thank you Beautiful smile dental center.

My only visit with these greedy pigs was 07/07/2023. We'd spoken 3-4 times beforehand because they…read morerescheduled. I showed up 15 minutes early because I hadn't received the new patient paperwork they were supposed to email. When I handed the receptionist the completed paperwork she told me they needed a copy of the last set of full x-rays as my insurance only covers it every five years-or I had to pay an extra $150.00 out of pocket. They had ample time to establish this prior to the appointment. The receptionist then tells me that they don't check benefits until the day of the appointment because if they check in advance, insurance may expire before the appointment. HUH? Insurance can retro-deactivate at will.. I told her that I would be glad to reach out for the x-rays on their behalf but wouldn't be paying out of pocket. I also advised that the old DDS has staffing issues so it might take a while. She said that was fine and they could still do my cleaning. About 10 minutes later she called me back to the desk to ask if I was able to get the x-rays yet. WHAT? I explained that I wasn't in a position to make a call from their waiting room and would email the old DDS a request when I got home and normal turnaround time for a records release at least 5 business days. Then, some guy comes out of the back room and starts arguing that I need to get them for "legal reasons". That's BS and I don't appreciate being lied to. Then a 3d lady hops in and tells me that they can't ask the old DDS due to HIPAA regulations. Nothing is going to make a provider lose credibility faster than using HIPAA as an excuse for not doing their job, all they need is a signed release. They finally agreed to do their own set of full x-rays at no cost to me. The DDS asked me why I switched from my old DDS & I explained that they had too many staffing issues and she asked what I do for a living and if we ever have staffing issues (rude!). They also tried to up-sell me thousands in unnecessary treatment and made me sign a million waivers as intimidation. They also padded the bil for a $32.00 consultation fee-which insurance denied. So...fast forward to January 2024. For obvious reasons, I have a new DDS & I ask them for copies of my X-rays & this is the response they text me: Good Afternoon Dear Stacy, I have tried to contact you since I missed your call, sorry about that, I wanted to inform you that we are going to return the $52 to your insurance for the bitewings but you will have to pay for the complete set of your x-rays which, respecting the value of your insurance, is $105 since they would not cover that procedure on the day of your visit please call back at (847)249-5700 thank you. Anyhow, I very eloquently explained that I wouldn't be paying them a penny. The new DDS said not to worry about the copies of the X-rays and I was going to just move on but then a few days later I received the x-ray by mail. No letter, no explanation no, $0 statement. These people are just too unprofessional for words!