We realized our A/C was having an issue late on Friday afternoon on a day with temps above 90, and…read moreCanada wildfires causing extremely bad air quality (so, could not really open windows to get airflow). Carmen asked if we needed him that evening, but we said we had some fans and would be fine overnight. He was at our house at a little after 9:00am on Saturday and had us up and running in a few minutes (it took longer to Venmo the fee!). And the fee (including part) was roughly half of what another "24/7" company was charging just to show up on a Saturday. If you have A/C issues, I highly recommend Carmen and Air Solutions LLC!

carmen & crew were very responsive and professional. carmen kept communication open, letting us…read moreknow status of claim (home warranty) and of the part. when the part was in he promptly made arrangements to have it installed same day. i highly recommend them and rate them 10 out of 10

Very unresponsive and unreliable. Took repeated attempts to get an appointment scheduled and failed…read moreto show up to the appointment twice when I had taken work off. To top it off I had to call them after they missed it to be told that they couldn't make it. Below business standard etiquette.

From the owner: We provide professional heating and cooling service on all types makes and models of equipment.We…read morehave the answers when others do not. We offer 24 hour service accept credit cards and are a Honeywell pro contractor offering many options on thermostats and controls We sell all brands of equipment.

Hottest holiday weekend ever and our A/C compressor stopped working. We were not previous…read morecustomers. Called at 7 AM and had 2 technicians arrive within 3 hours. The issue was fixed and now I am enjoying my comfortable home. The gentlemen were super courteous...they actually introduced themselves! They walked me through the issues and explained how it was resolved. They even took the time to check additional components and added coolant to make sure we did not have issues in the near future. Excellent customer service. When it comes time to replace our unit, they have our business!

I called this business at the recommendation of my son, who lives in Stephens City, VA. I live in…read moreBerkeley Springs, WV. The business is in Winchester. He recommended them for their knowledge, performance, and professionalism, without reservation. I called for them, among other HVAC businesses, to visit and send me an bid to install a new air-conditioning system for my home. After viewing my home and their set-up requirements the sent me their bid and installation date. Their price was the most favorable by $XXX so because of son's recommendation and their price, I selected them instead of my long time HVAC contractors. I was not disappointed!!! They were on time, efficient, quiet, clean cut, knowledgeable and worked briskly. They developed on the job work-arounds and never skipped a beat. The office staff, estimator and installation team were so darned nice and polite that they were all a joy to work with. I learned they also do plumbing and I will remember them when/if I have a plumbing issue. I highly recommend them!!

They should be called The Best Guys HVAC, they installed our kitchen vent hood, and despite a few…read morechallenges after opening the drywall, they made it work. The job was neat, they arrived on time and completed the work as promised. Highly recommend them for kitchen vent installations. Very professional team. Will be reaching out again to service our HVAC next month.

These guys live up to their name! They are Good Guys! They are very thorough and go the extra mile…read moreto ensure your HVAC is properly working. These guys truly care about the customer and their needs. They came to my home, gave me a price for an HVAC replacement (I have an old system) and a price for repair. I opted for the repair. While they could have left me with no AC on a Friday, they actually went and got the correct parts to ensure my family was comfortable over the weekend and returned the same day. They kept me informed every step of the way, and provided reasonable pricing. I will be a customer for life!

Simply put!! Plain and Simple!! OUTSTANDING!…read moreAn authorized Rannai service rep who takes pride in his work and does not hesitate to return your call!!

We needed our water heater replaced. Justin&Crew got the job done, and everything worked out…read moreperfectly. Pricing & Service all worth it. Awesome job guys! Will always recommend you folks to anyone in our neighborhood and nearby towns. Thank you Thank you!

We had furnace fan start squealing and it was already beyond 18 years, so replacement was the only…read moregood answer. We decided to get BOTH systems replaced and we did get a discount. Daniel Marchand and Gary were not only professional , polite and cleaned up the mess after finishing the installation. They explained all the changes. We wouldn't hesitate to recommend them for HVAC.

They had a lot of good reviews on Google so I didn't really dig. This is my experience with them. I…read moreneeded a kitchen sink faucet replaced. They told me it was $98 for the service call but that would be credited back if they did the job. Quoted me over $1000 to replace a kitchen faucet if I used their faucet. No other plumbing issues, the handle just broke off the old faucet. I asked how much the labor rate was if I just bought one and had them put it in and the guy said they couldn't tell me because it was job specific, and he'd need to see the faucet. Keep in mind this is a basic replacement, so I paid $98 for him to be in my house 10 minutes and he wouldn't even tell me the hourly rate. I went to Lowes, bought my own faucet and found a plumber to install for $135.

DO NOT USE THIS COMPANY. They are overpriced and want to sell you on work that does not need to be…read moredone. Expect to devote your entire day to any routine maintenance visit or small repair. Within a 4 hour appointment window, your technician will show up MAYBE 30 minutes before the window closes, or it might be after. Your technician will then take 4 hours to do whatever it is they're supposed to do. And during my final appointment FOREVER with this company, I think I finally figured out why that is: Here's an AirServ appointment. I was told that a blower component in my attic AC unit would cost would cost $466 to clean. My appointment was 8-12. The tech arrived at 11:12 AM. approx 2 hours later, I went to check on the tech and heard laughter and chatting in my attic. So, THAT'S why it takes them 4 hours: they're scrolling on TikTok and chatting up their friends. After I called up to the tech, shortly afterwards, I watched the tech bring the part down to "clean" it in my driveway with my garden hose. Bright sparkling metal. If there was a mote of dust on that part, I didn't see it. I stood and watched as the tech rinsed it with my garden hose, sprayed some prepared solution from a pump bottle, and scrubbed it with a PAINT BRUSH. Rinse. Total time: 5 minutes. Looked exactly the same after the tech was done. Roughly a half hour later, the tech told me there was yet another hour ahead for reinstallment. At 3:27 PM, my AC unit was broken and the tech had requested another tech to be sent. The tech told me I'd receive a call from AireServ. A half hour later, still no call. I called them. I was told the tech would be there shortly. At 5:34pm their "Neighborly" tracker said he'd arrived. He'd already called and said he was 15 min away. At 5:56pm he arrived. It took him 30 minutes to finalize the maintenance-turned-repair, but I was at the attic opening the entire time. Total time start to finish: 10.5 hours. How much is YOUR time worth? I just paid AirServe $466 to ruin my ENTIRE day.

Danny is the best! He was very knowledgeable, professional and a super nice guy. He pointed out…read moresome upcoming service recommendations I'll need to tend to soon. I definitely recommend Air Serve.

This is the second time the company has done this - they quoted for example $2,600 and have you…read moresign blank screens without text above your signatures. They then send an invoice with the quoted amount - $2,600 and tell you you will receive the annual discount on that amount, bringing it down to $2,300. Later they charged the full price of $2,600 and state that the full amount already included the discount, even though the invoice shows no discount. They then send an updated invoice of $2,600 saying the discounted amount is already applied. After two times of doing this, I will not be working with this company again.

Do NOT use this company for New installs or service of any kind. Our smart system Hvac, Furnace and…read morethermostat was installed by them Dec. 2017. They serviced the cooling in 2019 and did not disclose upon our purchased in June of 2020. Our family and pets were having horrible nausea, headaches and called in Gordon May 2023 and he said there is a Freon leak and that his company serviced the system in 2019. He added more Freon even though we asked why a New unit would be leaking. He said he didn't know, but could check for $300 more dollars. He got it running and left after we paid $450 for service call without any diagnosis. Continued problems, so we called in another company for second opinion. The Freon Gordon added destroyed the havoc coil and compressor and filled our furnace eztrap with Freon and oil. That is what was making us sick. There is leak in the furnace evaporator coil where they retro fitted the drainage pipe. So the entire system inside and out has to be replaced. A $10k loss for us. Cool Techs takes no accountability and disregards the medical harm caused to us and our pets, let alone the fire hazard to us and the entire condo building. I will file a DPOR, BBB complaint and we will be filing court documents against this company. Hopefully, the State of Virginia will not allow this company to ever work here again.

This guy is not good. Dont know how he got the other reviews he has gotten because he is horrible!!…read moreCame to the house and did nothing but complain. Fixed the ac long enough to get paid and get out of there. Within 2 hrs our ac was off again. He wanted me to make another appointment and charge me again for doing nothing no doubt. We struggled for a week pumping the pan out til a friend of mine that does HVAC came over and simply put a cap on the pvc pipe and everything worked fine since. The other HVAC guy said that this guy had to have removed the cap because the AC would not have worked for all the years we were here if that cap was not on. The pan would have kept filling with water. And once it fills so much it auto cuts off. Watch this one!! He will try to overcharge for sure!! Here is one for the books. We just got a call from the building inspector because someone reported a violation. Not going to say who it was but you get the picture. This guy is something else. Our review was 100% warranted. And look what happens when you tell the truth about his service! If you use him then you get what you get!!! The reason he comes out the same day is he has almost no business. With how we were treated and someone reporting us for a violation as retaliation to my honest opinion just shows you the type of person this guy is. I have lived in Stephens City since 1972 and will do everything in my power to warn others about this person. I am pretty sure he is a one man company so you are going to get him if you call. I cant warn others enough about this guy!!!!

Our upstairs hvac unit was on its last legs and gave CW Mossor a call for an estimate. He was…read moreprompt and courteous throughout and gave a total cost estimate that he did not deviate from. The work was completed over two days because of all the rain we had that week and everything works great. Don't hesitate to use CW Mossor!