Cole was unable to keep two scheduled appointments for an estimate on replacing two kitchen sinks in our home. We were understanding after the first missed appointment, receiving a call from Cole two hours after the appointment time when he explained that he had no cell service. After the second missed appointment which we had to contact him, his response was the same, no cell service. We decided not to be disappointed s third time. When we sent text stating our time is as valuable as his, he became defensive and rude. We requested he stop sending text messages which he refused to honor. The take away is if Cole has an opportunity to go out on paying job, he will blow off any scheduled estimates without the decency of notifying you. Cole sent us the following text, " Ok it's an estimate. this was an emergency appointment I left my house 5am this morning for. Did not think I would be here all day. If you called me for an emergency at 2am, I would be there. If you don't know an estimate compared to actual repairs I'm sorry I can't help you." read more

I just wasted almost ten minutes with their stupid phone staff who didn't even seem interested in booking a service appointment...what a shame. This used to be a good company read more

We hired this company to install a water heater. Which broke down many times. We then called another company for a second opinion, and we were told the water heater was 9 years old. FJ read more

Had very good service on the phone, courteous, effective to get informations. Recently requested a quote for a new hydronic thankless heating systems. As my system had failed, it was time important due to cold weather. Had the visit at the schedule time, great expertise, good discussion. The gentlemen, Paul, was to transfer info to the office for a quote, but the quote never came after a week, I left two messages the next and third day, but still no follow up. They lost my business. I don't know what happened but they need to get their department to better organized themselves. They lost a sale. Just be aware. read more

Overcharged for labour and parts. Complained on yellow pages and since they replied I cant edit my review. So I will post my experience here: Purchased a new water softener for $500 from TSC Stores. I am a capable plumber but the previous installer of the old softener soldered all the fittings (not going to cut and weld my self time to call the professionals) so I called Hammond to install. Plumber came and installed the unit said I would get the bill in the mail after being there less than an hour. My house has copper (1964 construction) so in total 4 adapters(brass) and 2 elbows(plastic)were used with the 4' of PEX piping to get it installed. Got the bill in the mail and was billed for 2 hours and 2 copper elbows at $13 apiece (plus tax). All in all the bill was around $370 for 1 hours work. YEESH. Just got it resolved today at $225 after taxes. bill changed to reflect the mistake in parts.and overcharge in labour. Mark was wonderful in resolving this issue. I was happy to pay my fair share. Chalk that up to inexperience in dealing with the modern plumber nowadays. The caveats: Although reduced to 1 hour. my billing wasn't an overcharge(technically). They use an independent monitoring system to track their trucks. Billing starts when they leave their last job. THEY CHARGE THE MOMENT THEY START TO YOUR HOUSE, HOWEVER LONG THAT MAY BE. in my case Mark showed the report where the plumber left a half hour before to my house. I was being billed for transit time. You will be as well. After the plumber left my house he stayed in his truck in my driveways for 20 minutes. I WAS BEING BILLED FOR THAT AS WELL. Buy all conceivable parts ahead of time and return the parts you don't use.. Checked with Canadian Tire... parts were half or more the price what I paid. Pay for the labour as that cost is what it is. Take pictures and record EVERYTHING. I give it a 3 star only because of how polite and accommodating the manager Mark was. that was a stand up guy. read more

Hammond Plumbing... Worst experience with a business I've ever had. And I am a business person myself. I called and said that my water heater tank was leaking. They said "we'll send someone over to take a look at it", this part is important because it pertains to the ridiculous billing practice they have. There was no mention of how their outrageous billing works, then or at any other point. Their plumber shows up, takes one look at my water heater and states "sorry can't help you with this water heater", and leaves within 30 seconds. I leave my house 20 minutes later and see the plumber in his van still parked outside, I think it's odd but leave it at that. A few days later I get a bill from Hammond Plumbing for around $180.00 ??!! I think to myself "I don't think so, that is absurd", there was no work done, no agreed upon price or mention of a diagnostic charge, nothing. I don't pay it... They place a negative report on my Credit Report with Equifax!!!! As if I have a financial relationship with them like a credit card or car payment or mortgage!!! Can't speak to their plumbing expertise, as there was no work done. But their business practices are disgusting. There are many plumbers out there, give them your business instead. read more

In September my hot water tank from 1996 finally had enough and began to leak. I was referred to Hammond because they are the sister company to the business that installed the furnace in my home. The receptionist that took the call was so helpful and asked appropriate questions related to my tank size and how it's connected in my house. The price was more than fair for the speedy response and installation. I had a new tank the very next day. The two gentleman who installed the unit were polite and friendly and took the time to show me what my new tank was all about. The price was exactly what the receptionist said plus cost of the vent pipe which was explained to me. I was very happy with the service I received. read more

Buyer Beware. This company over-invoiced their labour. For a total of just under 2 hours of work, they charged me 4.5 hours of labour. I lodged a complaint and told it was resolved into a final invoice. I even emailed the company letting them know the moment the plumber left... the contact at the company who took my order in the first place was helpful but overall doesn't seem to have any coordination with their billing department I spoke to them; emailed them but to this date they keep sending me emails to make payments for non-existential hours. This is harassment and a fraud for over-invoicing customer. read more

If you want to get overcharged double the hours than were originally agreed upon, wait for their service man to show up 5 hours later because somebody forgot to make notes on the scheduled service agreed upon over the phone or whatever the reason, but later on find out that they didn't know they were supposed to come, and then in the very end of it all get threatened to get sent to the collection agency because you don't agree to the amount they are charging you, this is the place to go. Long story short: 1. I decided to give this company a try due to their good online review, it turned out to be the complete opposite. After explaining what needs to be done, I was quoted for two hours of labour plus parts. My husband later called again to speak with another man who can tell how long the work should take and we agreed to it. And I made it clear that if they could not do the removal within an hour and the reconnect within an hour that we would not use them. 2. The job was for our tenant, so I wasn't there. I ordered a new quartz countertop and sink. The plumber needed to remove the sink and the countertop (as was agreed upon) before the installation and come back after to hook everything back up. The plumber suggested that we wait for two days to let the countertop settle. So the next service was scheduled for Friday morning before 12:00 p.m. 3. Then I got a text from my tenant at around 3:30 pm on Friday saying that no one showed up yet. She was not very happy because she couldn't use their drinking water and she needed to leave the house. I called the plumbing company. THERE WAS NO RECORD OR NOTE mentioning that they were supposed to come on Friday morning. Now they couldn't make it because it was too late, and we had to wait for Monday! There was no way my tenant would wait for Monday without a sink and drinking water. I insisted that they finish the job by the end of the day, and they agreed that they would get the job done. They eventually did make it, around 4. Weeks later, I got a invoice of $565.34!!!! The labour charge equaled to 4.5 hours! Apparently they sent two plumbers instead of one to remove the sink and countertop (we were charged for the second plumber as well), they apparently also charge TRAVEL TIME and because they had to finish the 2nd service late in the day, they charged me overtime while it was fully their fault for not showing up! My husband has been doing kitchen service for over 12 years, removing many bigger countertops by himself, and he is not a big guy. And according to Hammond Plumbing, they ALWAYS send two plumbers if there is a countertop to be removed, which no one mentioned in the beginning while we were talking to them! 5. So we phoned our tenant to ask how many hours they spent. Our tenant said that both services were under an hour. We phoned Hammond Plumbing right after and they said they would look into the recorded phone conversations, which they always record for training purposes and in these sorts of cases. 6. After they reviewed the recording, Samantha(?) called me back saying that they can give us a DISCOUNT, and now I only need to pay three hours of labour: One hour for the first service and two hours for the 2nd service. We still found it hard to believe because we did the same reno at our house two years ago, at that time we had three sinks that needed a plumbing job. The plumber didn't take 2 hours to finish three sinks plus installing three faucets. 7. So we went to their office to try and talk to Samantha, after a while she didn't want to talk anymore (conversation was going nowhere), doesn't suggest that we talk to the owner because the result would be the same but still says that she'll pass on the message, meanwhile making threats about sending us to the collection agency! Althought we made around 5-7 phone calls, only 3 have been recorded and the rest have been conveniently lost. What a good business to be in. Just bait your customer with a low quote, overcharge them later, and if they don't agree, threathen to send them to the collection agency! read more

House main drain and 1 other pipe Called Hammond on Monday to come out and snake our main drain as we were having a draining problem and a blockage. They said they'd come out today (Tuesday) between 12-5pm. Everything was great up to this point. Today at 5:30pm we hadn't heard from them. I called them and they said their day plumber had already gone home and so had their dispatch, so they'd call me back in 10 minutes to give me an update. After an hour I called them again and they told me they'd be sending the after hour/on call plumber to come. And that they'd call when they were on their way. No call still but they did show up finally at about 7:30pm. After snaking the main drain he stated that he poked a hole in the blockage but it was still there and there was nothing else he could do because he didn't have the equipment. At this point not only where they late, they didn't fix the problem just "poked a hole in it". Didn't even come prepared after being told what the issue was so they knew full well they'd most likely need certain equipment. And we didn't have them do the second pipe at this point because we don't need a plumber to just poke a hole in something we need them to fix the problem. But hey, they can come out another time (at an additional fee of course) with the appropriate equipment and actually fix it. Will not recommend them, not happy. Poor communication, poor service. If they would have done what they said they'd do then the value would have been great read more