I had a bad experience with an elderly worker there today. Very rude she acted as though I was a huge inconvenience to her. Don't know if she treats everyone like that but it has definitely put me off. I miss the days when friendly, kind people worked there. The original owner for one. Do better. read more

I have been planning to create a family ring for myself for a few years now just waiting for my daughters to complete their families. Hammond Jewellers was my first choice as my husband and I purchased our wedding rings there. The associate was very helpful choosing the perfect ring, the stones and planning the arrangement, I was pleased with the price as well. I would recommend Hammond Jewellers as well as purchase from them in future. read more

Hammond Jewellers - Family Ring - Jewelry Near Me - Maple Ridge, British Columbia

Our family has dealt with Hammond Jewellers for 25 years. We have continued to deal with them even though we have moved to another city. I brought the same anklet in twice for repair of the chain itself, and the second time, left with it in my purse instead of putting it on. When I returned home, I noticed that the clasp was loose. When I woke up in the morning, the anklet and charm were lying in my bed. I expressed concern when I brought the anklet back, saying I could have lost the $1,000 piece and also suggesting that Hammond Jewellers should pay for the replacement clasp since it was damaged when the anklet was in for repair. The manager squeezed the clasp together with some pliers and told me it was fixed. I questioned her, saying that it didn't seem like a reliable solution. I also told her that we were good customers and to know that I wouldn't be back if she didn't replace the clasp free of charge. She asked for my name and allowed me to walk out of the store. Terrible service. read more

Hammond jewelers is so shady, beware! Do not buy anything from these people they are scammers. They are New owners. It's not the Old Hammond jewelers we all use to know. I brought my chain in to have it repaired and they gave me a different chain back. I had proof of what I brought in there and they were caught. Beware, you were warned! read more

Took my watch to get fixed. The customer service and girls were very helpful. As well, the products in the store were amazing. I would highly recommend going to Hammond Jewellers read more

Scheduled an appointment for April 28th for mine and my husbands wedding bands to be appraised. Came back when they told us to (April 29) and we're told there was an issue with the printer at the end of the day and that they would get it done for us next Friday (May 5). So we call today (May 5) explain the situation and they are telling us it won't be done until May 12th and can schedule us then. So we go to pick up our rings AND THEY COULDN'T FIND THE RING, talking about they dropped them off at this appraisers house (Josh or whoever the hell he is). Come to find out they lied about the printer issue, they just didn't get done. Like what??????? 8000 dollars worth of rings and you're telling us that. Then they found them finally but what kind of service is this?! It was a whole week without our rings, we were promised they would be done today. I just feel like someone should've called us once they couldn't get done and given us an alternative. As we need them appraised for our house insurance. Just totally disgusted as a customer by this whole fiasco! Anyways we ended up taking them to jewellery clinic in Surrey and had a wonderful experience. With this going on I definitely would consider another business for all your jewellery needs. read more

I took my mom's 61 year old Italian gold wedding band into Hammond for sizing. It was suggested that I size the ring down for me as to not distort the design on the band. What they ended up doing is distorting the shape of the original band. I wasn't told that compressing it would alter the shape. When I brought it up to the owner she couldn't seem to have cared less. Telling me that this is what happens when you compress a ring. If that's going to happen inform your customers beforehand so that it can be decided whether or not to proceed. This was an extremely sentimental piece of jewelry and does not look the same as when I brought it to them and there wasn't an ounce of remorse for what was done. Very, very disappointing. Will never go back. read more

I have had several pieces of jewelry created and been more then amazed by the end product. On Sept 9th I went in with two tanzanite stones I had purchased in Alaska many years before. With the assistance of a staff member I came up with my own design. I received an estimate of $600 at the most. The design was sent away to have the mock ring created. Nov 20th I was called and told the mould was back for my approval. I rushed right in so excited to see how it was going to look. It did not disappoint and gave my approval right away. Excited about having the finished product on my finger I called at the end of January wondering how far it was from being finished. I was advised it wouldn't be much longer the jeweler just needed to set the stones. Super stoked!! End of Feb comes and I call again because I haven't heard anything. They tell me the exact same thing, the jeweler has it and is just setting the stones. I'm frustrated and advise them this is what I was told in January and they had the approval to be created back in November. I was advised it should be completed in a couple of days and they would call me. Feb 28th I receive a phone call, the mucky anticipated creation was finally completed and ready to be picked up. I rush to the store, an hour drive from my house, butterflies in my tummy. I can't believe it is finally completed and I get to wear the creation I had made especially for me. I was not disappointed. In fact the opposite. I couldn't believe I had created such a gem. I knew I was going to be proud to wear it and show it off. I asked what the remaining balance was and was told $338. I just about fell over. What happened to the $600 estimate? I had already put down $500 and was fully prepared to pay another $150 - $200. Why would it be anymore then that? I'm sure they would have contacted me if it was going to be above the estimate. Perhaps, I have my head in the sand. This isn't the first ring I have had them create from my own design. Again, I had provided my own gemstones and I'm almost positive they called me to advise me the cost was going to be $200 above the estimate and did I want to continue on with the creation? So you can imagine my surprise to see that there was $338 left owing. I kept saying are you sure? They went through the details and said there needed to be an additional 2oz of gold to finish the creation. It wasn't that I didn't have the money it was the principle of it. They tell me the amount owing after I have this awesome ring on my finger!! I'm still shocked at the difference between the estimate and the actual final price. I would think hard before having anymore pieces created by them. Don't get me wrong they do incredible work. Signed, Loving my ring read more

I was a loyal customer for many years until the new management. There has been several mistakes on custom and repair work and they make you feel like it's your fault and charge extra to correct it. Shame on them. Not recommend read more

i have been a long time customer of this store but recently have had things happen that will not having me shop or use them for any reason broke a chain that held a metal I've worn for 50 years taking it there for repair was told it would be three week to repair not happy I ask how come so long the owner said if I wanted to pay a extra 25 dollars it could be done in 4 days what kind of a business does that I soon learned this is a new owner and feel the good citizens of our town should know how this new owner runs her business very poorly I myself will never use her business again read more

Great Watch Battery Replacement - Ask for Josh. Tall, Fast, Efficient and well worth $10 for a battery replacement. In & Out in 45 seconds. I would highly recommend read more

I went in with my brand new phone watch which had a lost screw. The lady looked at me with utter contempt and said glumly she was not going to sort through a big bin of screws until after Christmas. That's a week for a 5 minute task. Worst customer service I have ever had anywhere in a jewelry store. I'd rather drive across town than have to be so abused again. Stay away from these low minded curs. read more

My 97 year old legally blind mother bought a ring from them slightly over a thousand dollars. 2 weeks later I went in to return it as she wore it home,took it off and asked me to take it back as it didn't feel right. I went in to see what I could do. The manager said he could do nothing to help her. I asked if it could be traded in for something of less value, the answer was no. His solution was that I put it on consignment for $500.00 and of course he would get his portion for trying to sell it. Now that it is run by new owners who took over from the original Hammond owner I wouldn't recommend anybody go there. Biggest rip off ever, no sorry no and certainly no solution to help, all about money no customer service at all. read more