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    Hampton Inn & Suites Hershey

    2.7 (84 reviews)
    ModerateHotels
    Open Open 24 hours

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    The dirty plunger with dried feces that was given to us by the front desk to unclog the toilet that was backing up before we even used it.
    Tanya P.

    This review is from my fiancée since he doesn't have a Yelp account. Sorry for the long review BUT THIS MUST BE ADDRESSED!! Date: 7/18/25-7/20/25 I REALLY WISH I CAN GIVE THIS A ZERO RATING! Upon entering the room (around 4:30pm) my self and my fiancée immediately noticed a musty odor and observed mold in the bathroom (both rooms had same issue) The mold appeared a cloudy black color in the corners of the bathtub and rust as well.(see pictures attached) We had brought this to the attention of Irene at the front desk immediately upon noticing the issue. She said she will contact maintenance to check the issue and I said Ok. Maintenance said they can caulk the area and I said that's covering up the issue and caulking takes 24 hours to completely dry. We went to eat dinner to kill time for maintenance to do the work. 2 hours have passed and no one came to caulk anything. I went back downstairs and spoke to Irene and I said we are still waiting for maintenance and she tells me Maintenance said he's off the property and won't be back till Monday! I stated to her my fiancée is very sensitive to mold and she will end up with respiratory issues if exposed to a least a small amount of it. Irene said Ok here's another room to check on first floor here maybe the bathtub is a bit cleaner. NOPEEEE that room by the patio not only you can hear crazy noise from people chatting BUT the bathtub was worse! I went back to the front desk and told Irene that bathroom is much worse. She said there's nothing I can do but give points to the account. I'm more concerned about my fiancées health issue not points. The same night before we even used the toilet it started to back up when flushing. I went down to the front desk AGAIN requesting for the toilet to be fixed and she said there's no one on site to plunge the toilet. ARE YOU SERIOUS RIGHT NOW!? I felt like I was being punked on a reality show or something. The guy working with Irene his name is Ben, went to the back office and handed me a unsanitary plunger that had urine drops and feces in a plastic bag which could've given anyone Hepatitis B at this point and he said we had to unplunge the toilet ourselves!!! Seriously??? What hotel makes their guests do their own maintenance work in a room that is very costly and supposed to cover these types of issues!! This was extremely the worst experience ever! We never encountered anything like this before at any hotels we stayed at! On top of all of that my fiancée ended up with bites on her which seemed to be Ant bites and had to go to urgent care when we got back home to be told by the doctor she was bit by a very nasty ant! She was given oral antibiotics and had to cover her wounds with topical antibiotic ointment (pictured were taken), The Super 8 motel keeps their bathrooms, beds and rooms clean and have Maintance onsite for emergency situations! Because this issue has now caused my fiancée to have discomfort and pain during our stay and had to get treated at urgent care due to the hotels failure to address this problem, I am requesting a full refund in the total of $786.93 back to my card on file. I also request that you investigate this matter and take appropriate steps to remediate the mold issue not only in this room but in all the rooms so other guests don't end up in the same situation. According to the Pennsylvania Commonwealth Department of Health located at 7th and Forster Streets Harrisburg, PA 17120; * Hotels have a duty to provide guests with a safe and reasonably maintained environment.  * This includes taking reasonable steps to prevent and address mold growth, especially in areas like bathtubs where moisture is common.  * If the hotel knew or should have known about the mold and failed to address it, they could be considered negligent.  NEVER EVER AGAIN WILL WE STAY AT ANY HILTON HAMPTON INN AGAIN WHAT A HORRIBLE DISGUSTING EXPERIENCE!

    Kim M.

    Well, our stay was not so good. Check in was smooth but our room looked dirty. The carpet looked like it had not been vacuumed, with white lint and a feather on the floor. The bathroom looked descent and the bed was comfy. We had two queens and our son slept in one queen. His bed squeaked every time he moved. Tried to adjust the bathroom shower head, but the water still wouldn't come out normally. The carpets in the hallways and elevator looked dirty and stained. We saw a couple cleaning carts in the hallway, but never heard a vacuum in three days. We walked to a door to exit to the parking lot and there was scaffolding set up outside so we couldn't walk out the door and had to find another exit. Not only was this a safety hazard if there was a fire, but there were no signs posted anywhere and no one was even working! Read online that there was a renovation here but it didn't look renovated at all. The only plus staying here was The Hershey Pantry restaurant next store.

    Hair on floor

    Check in was smooth. Hotel pretty run down, pool closed - VERY DIRTY ROOM. Hairs everywhere, broken shelves. There are hairs in the sheets so not sure they have been cleaned.

    Dining and front desk area
    Leonard L.

    The room was clean and neat, unfortunately the shampoo, conditioner and Kleenex was out. Overall, the internet and facilities were very nice. They were in remodeling mode. I believe it will look nice and plan to come again when they are finished.

    Welp, my fault for not doing my research... seeing all the previous reviews which match our experience. My husband was in the military and slept on the ground in Texas. Not picky... and hated it. We are all sneezing which is likely from two nights of mold. I've attached photos of the dried pee on both sides of toilet when we arrived. The manager came to clean it as they don't have housekeeping after certain hours. A sign was posted on mirror saying you could "request" housekeeping (or else your room only gets cleaned every 4th day) so I did and they told me they could only empty garbages and do towels. Both ice machines were broken and allegedly being repaired although no signs were posted. When I said my husband needed ice for his ankle bc he just had surgery a few days prior, they said we had to use the one downstairs and basically lug our own bucket up and down. There is no customer service whatsoever or a sense of trying to accommodate guests. Beds are uncomfortable, pool is tiny. What else can I stay besides book the Marriott instead.

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    This hotel was clean and the staff was super friendly ! The free breakfast helps when you have six kids to feed!

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    Page 2 of 3

    Ask the Community - Hampton Inn & Suites Hershey

    Is there a 24 vetinary hospital near by?

    yes but is 5 miles away also there is lots of sports stores near by! for water toys!

    View All 2 Questions

    Review Highlights - Hampton Inn & Suites Hershey

    If we ever decided to give Hershey Park a second chance (as the park was less than stellar), I'd stay at this hotel for sure.

    Mentioned in 8 reviews

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    Fairfield by Marriott Inn & Suites Hershey Chocolate Avenue

    Fairfield by Marriott Inn & Suites Hershey Chocolate Avenue

    (70 reviews)

    $$

    Stayed here for a long birthday weekend from VA. It is a…read morevery clean & small hotel with 5 floors & plenty of parking. The larger studio with 2 Queen Beds & pull out sofa is very spacious with 4 adults but can accommodate 5. There is a partitioned room /work space from the sleeping area, but no door. There are also two TVs. The other tv is located in the work space/separate sitting area with a pull out sofa, coffee table, & a pull out work table & office chair. There are numerous outlets, however some of the sockets were "loose" the plugs wouldn't stay secure in the outlet. But fortunately we remedied this by using other available outlets near the floor lamps. I was relieved when my friend & I pulled out the sofa bed, because sometimes you never know what kind of "surprise" you might find. The sofa bed was really clean & looked relatively new. My friend reported that the bed was a bit stiff but was fine. The AC unit worked like a charm! I do like the full sized shampoo/conditioner & body wash. It's very convenient. A hair dryer is provided for convenience. I do make it a point to search for hotels with a microwave & mini fridge. It's super helpful for road trips for your bottled water or beverages to keep cold & store leftovers. Water pressure was good, as well as the temperature. The only thing that was disappointing was the every other day housekeeping. Although this is mentioned in their website. Breakfast was fairly extensive, with a mixture of cold & hot items such as make your own waffles with options of bottled toppings aside from syrup, toast, bagels, yogurt, cold cereal, oatmeal, bananas, apples, oranges, jams, jellies, & three hot items that would vary on occasion of a frittata, or an omelette, and a type of sausage, either pork or turkey varying on the day. There were friendly employees tending the breakfast area with a smile, ensuring the areas stayed clean & items were replenished & for assistance if needed. Juices & milk were available. While the tea & coffee were at a separate area in the dining area. While it became busy, there was still plenty of seating & no back ups with obtaining food. Sometimes, I wonder exactly what people are looking for when it comes to "complementary" breakfast, when they refer to the breakfast as being garbage or inedible. Clearly you're not going to have eggs Benedict or avocado toast & customized smoothies. If a hotel provides numerous options that also include hot items, I get pretty excited. Haha, it's when it's a continental breakfast that consists of JUST bananas, apple or a bagel & yogurt or a thrown in granola bar is when the disappointment arrives for me. Honestly, it's a nice convenience to have breakfast included so you don't start your day off hangry or trying to figure out where you're going for breakfast. It saves time, & it essentially saves money. It definitely is close to Chocolate World, Hershey Park & a 5 minutes drive from The Hershey Story, Chocolate Avenue Grill & Au Bon Lieu! Roughly a 45 minute drive to Strasburg RR, and a 35 minute drive to Turkey Hill Experience. There is a CVS within walking distance down the block, and an Exxon a block away on the other side of the hotel. The post office across the street is an Annex, so if you need to mail something off, there is a post office near the Hershey Story Museum, behind the Starbucks area. Although places are within walking distance, the streets are not ,that lead to the restaurants. There is no sidewalk until you reach a far way down. Overall, this is a good choice for a hotel if you want to be "centrally" located to Lancaster & other activities outside Downtown Hershey. It's in an unassuming area that seems out of place, but it's convenient, clean, spacious, includes breakfast, parking is included, has a microwave & mini fridge so it ticks off all the boxes for me. Plus the staff were kind & friendly & the hotel looked fresh & beautiful. The indoor pool is small & only 4 feet deep I believe, so if a pool is a deal breaker, this might be a no go for you. Ps if you want a surface to eat on because you don't feel like dining out & you order take away, you can roll that office table between the two beds & use it as a dining table.

    Just finished a six night stay…read more We stayed in large room. It had two queens and a pullout. There was a desk area. Also had a small microwave and small fridge. The room felt dark-with decor in particular. Breakfast every morning. Had your typical breakfast- waffle maker waffles, cereal, bagels, eggs, a breakfast meat, yogurt, fruit, juices. They also had coffee that was out 24/7. Has a small indoor pool and a nice exercise room. Hershey Park during summer months have concerts that you can hear from the sound from your room. So if you go to bed early this may be an important factor. Rooms didn't really have a refresh. I was lucky if trash was taken out and we got new towels without asking. Not a bed made once. I miss those days of coming back to a nicely made bed. I guess those days are long gone? Also, the week we were there lots of kids which were running around the lobby like it was a playground. Overall my stay was okay. I might book here again if I was in the area but I would also consider a different spot as well.

    The Hotel Hershey

    The Hotel Hershey

    (260 reviews)

    $$$

    Excellent room. Clean. Love it! Windows can open to get fresh air. We stayed at the villas…read moreright across from the concierge lounge at the hotel Hershey. At the lounge there is always something to do/eat/drink/chocolate. Lots of seating in and around the bldg. big tvs to watch and soft music playing. For breakfast it was continental (bagels,toast,muffins, juice, croissants). Free. All we really eat for breakfast anyway. then all day there are bags of chips pretzels tea/coffee/hot chocolate/soft drinks dispenser (sodas/lemonade/iced tea/gatorade). At 11a they roll out snacks,big cookies,etc. at 5p there's a reception with prosciutto,olives, Brie,salami,crackers, wine, beer, etc. then dessert like mini cakes at 7:30p. All part of the room fee. We requested a microwave in our room for my daughter's allergies. They forgot, but there's a microwave to use in the lounge. Yay! Oh and there's board games in the lounge too. There are utensils and plates avail all day for use. Didn't see fire pit lit up for s'mores. Maybe that's during the summer. Hubby got to use the hotel shuttle to take him to the ice hockey game and back. Driver knew when game was over so they were waiting for him before we even had to call. Free admission to Hershey museum and garden. Ok teeny tiny nitnoid grumbles. Our pillows were only down pillows so during the night, they compressed. No other options in room. Hotel comforters were great, but very noisy due to high thread count or too much starch.

    Hotel was pretty, the bed was only comfortable in the middle. Enjoyed my stay otherwise.read more

    Hershey Lodge - Lobby area

    Hershey Lodge

    (470 reviews)

    $$

    Jason Horner, our shuttle driver was absolutely AMAZING! Not only did he take us to our…read moredestination, but he gave a a tour of Hershey university and Hershey mansion. He dropped us off for lunch at Hershey Social where we had a great lunch! Jason picked us up and continued the tour of Hershey as we headed back to the lodge! Jason made our visit memorable!

    My recent stay at Hershey Lodge had its highlights, but overall it could definitely use some…read moreupdates to match the expectations of a resort-style experience. The rooms felt dated - particularly the bathroom, where the wallpaper was peeling and the bathtub showed its age. The overall décor could benefit from a refresh. Small touches would also make a difference; for example, swapping the chocolate bar welcome for liquid body wash instead of bar soap would feel more practical and modern. I stayed for a conference, and while the buffet food was decent, the desserts were the standout - especially the brownies, cookies, and flourless chocolate cake. Those were definitely a win. The waterpark was a lot of fun for the kids and a big highlight of the stay. That said, it would be great if both the waterpark and on-site restaurants had extended hours, especially on weekends, to better accommodate families. A few logistical frustrations stood out as well. The check-in line was extremely long, so be prepared to wait - it would be a huge improvement if they offered a virtual check-in option. Additionally, room service does not come during multi-day stays, which was disappointing. A simple refresh between days would go a long way in improving the guest experience. Overall, it's a pleasant place with family-friendly features, but it didn't quite live up to other resort experiences I've had. If your main focus is a waterpark getaway, you may want to consider Great Wolf Lodge as a comparison.

    Hampton Inn & Suites Hershey - hotels - Updated July 2026

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