This hotel online appears new and clean, however that was not our experience. The room looked old, dingy and the AC smelled funky. We didn't ask for a handicap room but got one and the bathroom was below standards for Hampton Inn. We also got a room that was adjoining and did not ask for that. The beds were uncomfortable, pillows were tiny, the door on the cabinet was broken, there was something on the ceiling, the room was dusty...so much was wrong. As soon as we walked in it was just not what we expected for $200 a night. read more

Not good. Musky odor in the building. Room doors don't close all of the way so you have to manually slam them. Mold in shower. Random holes in the floor. Blood or something splattered all over the wall. Thermostat hanging out of the wall. No one from housekeeping in sight. Quite confusing. Great service at front desk- gladly made room changes- but how many times can you change. Great location! read more

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Want to experience what a phone call with Comcast feels like in person? Make a reservation at this hotel!Upon arrival I saw a sign that said the receptionist was away from the desk and would return. I had no problem with that, I understand that I got there late and receptionists are people too, so I waited. Long story short, after 40 minutes of calling and ringing the bell the receptionist showed up. After she clearly got woken up by the phone ringing, she checked me in eyes half-open and acting like nothing happened. Her name was Jasmine. Don't get your hopes up, customer service is not the only thing wrong. Rooms will NOT be clean! I visited 07/02/2025 and I would rather pass a kidney stone the size of the Hope diamond than stay here again. read more

Hampton Inn Birmingham-Colonnade 280 - Hairs and skin flakes in bathtub. Are they complimentary or charged to the room? - Hotels Near Me - Birmingham, Alabama

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Rude manager on duty last night. We were traveling through Birmingham on our way back home. We're old and it's pitch black and in the 20s outside, and it's December 20th! We had a reservation at the Fairfield and navigation kept stoping us at Hampton. Since we couldn't see Fairfield we called Hampton and asked if Fairfield was behind them. I kid you not, the Hampton manager that answered said no and told us to come to Hampton instead. We prepaid and booked at Fairfield through Bonvoy, so we said no and hung up. We turned around and went the other way and ended up with our car in a ditch, 2 police cars and a fire truck and our auto insurance sent a tow truck that arrived at almost midnight and winched us out of the ditch. The police told us Fairfield was by the Hampton, so we drove back there, and sure enough, the hotels are side by side. I'll remember that manager when considering booking a room in the future, so desperate to have us rent one of his rooms for the night that he lied about where Fairfield was and two old people ended up in a bad situation for hours! His actions were uncalled for and not friendly or neighborly. Good thing I've been to Birmingham before and knew this wasn't typical behavior for people in Birmingham. read more

Pool low on water. Closed. Staff was filling pool .Musty/funky smell in room and hallway. Only ice machine working was on the first floor. Way overpriced i blame Hilton Honors App, but the area is nice with numerous eating options close by. read more

Hampton Inn Birmingham-Colonnade 280 - Pool low - Hotels Near Me - Birmingham, Alabama

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This is a ghetto hotel. Looks nice from outside but it is as if no one works here. Waited 5 min at front desk before someone came out. Elevator is damaged and dirty. Hallways are hot, and look as if they haven't been vacuumed in a couple days. Storeroom doors are standing open. No key needed to enter building or elevator. Room is dirty, not wiped down or vacuumed. And the pool! read more

Hampton Inn Birmingham-Colonnade 280 - Hotel's pool - Hotels Near Me - Birmingham, Alabama

Completely unacceptable, which has become par for Hampton Inn and slowly invading how other Hilton properties are run as well. The good here...the front desk person upon check in was very nice. Friendly, helpful with a dood recommendation, just a really nice person. The bad, and there is a lot...fruit flies all over the breakfast area. Coffee empty, no plates for food, no forks for food, all while 2 people handling breakfast were in the back chatting. When we politely notified them they were out of several things, they seemed annoyed. The microwave was flithy. While sitting downstairs for over an hour, no one ever came out to clean tables after use The food itself was garden variety "plastic" Hampton food. Nothing stood out. The rooms...well, first the hall carpet hadn't been vacuumed in some time. That's the first thing you notice before going into the room. The first impression of the room is it has gone through the latest Hampton update, but has already been shabbily repaired a couple of times. The blanket on the bed was worn and stained. I think it was clean, I hope, but this should've been thrown out long ago. Underneath that was a "comforter" of similar condition. It was not in the normal duvet cover so the stains were quite evident. Again, throw it out. The bed had no bed sheets. It did have a fitted sheet, but not other sheets. WTH? Finally, the plumbing...the toilet literally took 5 minutes after flushing to fill the tank. The sink, literally took 5 minutes to drain. Might be time to look into a new maintenance crew. read more

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Tried checking in twice (3pm and 6pm) with rooms not ready. I had checked in on the app and had a room number but they said I absolutely did not. Went to room assigned and it was not clean with housekeeping cart parked in hallway at 6pm!!! Blood on sheet, no toilet paper when we asked for a restock so we had to use tissues, breakfast buffet not clean or stocked. Worst experience I've ever had at a Hampton Inn! read more

Horrendous. Don't stay here, the property is disgusting and they lie to Hilton corporate! We checked in around 9pm with a digital key in app. By 9:11pm I was on the phone with Hilton support requesting a transfer to another hotel because the room was absolutely disgusting. We checked for bed bugs. We leave and are trying to rebook at another nearby Hilton property. The on-site Manager asks if we're leaving because she noticed we were upstairs for all of 10 minutes. She chased us outside to ask what was wrong and we told her the room was gross and we weren't staying. She said she would let her manager know and we left. The manager here then lied and told Hilton the room was "used" to not get penalized. STAY AWAY!! read more

Hampton Inn Birmingham-Colonnade 280 - Disgusting - Hotels Near Me - Birmingham, Alabama

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Hilton hotel was full and they refer us to this inn. It actually located in a nice neighborhood and convenient location. I was trying to checked in online but could not . I then came in late at night and the receptionist handed me the keys and said she already checked me in??? She was nice though . Room, bed set and shower definitely need some upgrades. Breakfast included that's convenient but the server was not that nice , showing attitude to everyone with raising voice and throwing stuffs strongly. Not prefer to be back here soon if I don't have to . read more

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Run don't walk from this hotel. We hosted a large festival in the area. We booked a large number of rooms. We didn't get room confirmations until the day of and they were hand written. We also were charged 3x the cost of the rooms on our credit card. When we contacted them to dispute the charges they refused to dispute the charges. We are in the process of working with an attorney to sue for fraud and theft. read more

Stay elsewhere. Staff could't keep up with turning over rooms in time. Didn't turn over rooms of people who were checked in from the day before. Handed out towels as if we were inmates. Front desk staff was eating while working at the desk multiple times I interacted with them. Can you please eat in the back and work in the front? Coffee was great, and the hot breakfast was passable institutional grade. Food seemed to be the center of life here. I often stay at HI's but this one was off. read more

First and foremost I don't often look at reviews or even write them. But this place was so poorly ran. I felt the need to come to Yelp so anyone else wanting to spend their money here, would have the heads up to just sleep in your car instead. Let's start with the staff. Only Brittney at the front desk is worth anything to this company. Everyone else has either just not cared at all to do their job. Or has given attitude when asked for anything. I work in a job field that requires travel. Myself and 9 other guys have been here for almost 4 months... Why even stay here if you know it's so bad? Great question, between long hours and going home on the weekends, we have all hoped to receive better service. But every week, everyday we are let down. Finally after all this time we have decided to just change hotels. Everyone has had terrible service from our team. But I'll speak personally to my experiences in the last week. I show up and check in per normal. Room was 8/10 when checking in. No room service(cleaning) even upon asking for it. 6/10 If you beg? Still a slight chance it will get done. Constantly having to ask for the digital key to be accepted. Never getting fresh towels or linen. Attitude from the staff when asking for fixes to the issues. 4/10. The shower was clogged, when I lifted up the grate covering the drain I found an old bandaid and hair clogging the drain. Along with mass amounts of mold growing below. 1/10. You beg for room cleanings, you beg for common services and get nothing. My company has paid well north of 60k in hotel prices. And we get 1/10 service.... I travel for work. I'm a diamond member. I have stayed in some of the nicest places Hilton has to offer. I've stayed an some sketchy low end places. But this place.... By far takes the cake of the worst hotel/service I've ever received. I'll be writing Hilton corporate a personal letter regarding this horrific stay. Save you're money from this place, spend it at a Marriott or even the hole in the wall motel in the slums. - signed a 5 year diamond member of Hilton. read more

Hampton Inn Birmingham-Colonnade 280 - Shower of a king suite. - Hotels Near Me - Birmingham, Alabama

This place has some of the slowest and rudest front desk clerks the housekeeping ladies don't offer clean towels there was hair all over the bathroom r read more

Hampton Inn Birmingham-Colonnade 280 - Me relaxing in my room - Hotels Near Me - Birmingham, Alabama

The staff were rude. No notice that there was no maid service so getting towels, coffee, and cups required a trip to the front desk is met with more rudeness. read more

Hotel is in a nice area. it is very clean. The staff was very friendly and accommodating.

ANTS!!! We stayed one night to move my daughter in to her apartment from Montevallo. Booked through Priceline... wasn't a great deal but was a convenient location for us. Easy check in. We were out most of night but when we returned there were ants everywhere. We sprayed some aerosol sprays we had and wiped areas because was late and tired and hoped we had contained. Woke up the next morning...... nope.... more ants!!!! Went by fest to check out and told the girl working.. she said "thanks someone else on that floor told us same thing earlier" Checked out and accidentally left a shirt hanging in closet. I called a couple of hours later to inform them my daughter would swing by and pick up.... was informed no shirt located!! I don't recommend. read more

Great location that felt safe. It's located near a business park. The room was comfortable and clean. The AC took a while to really kick in, but it was cold by the morning. The shower door was also a bit messed up - picture below. The disappointing part about this was the breakfast. I understand COVID hinders some things, but now I think the hotels are using it as an excuse to not provide a decent breakfast. There were 2 kinds of cereal and a few pre-packaged danishes. There were no waffles, fruit, yogurt, or hot breakfast options. It was highly disappointing, especially for the price we paid for the room. read more

Hampton Inn Birmingham-Colonnade 280 - Shower floor with chips in the flooring. - Hotels Near Me - Birmingham, Alabama

Was in town with my family for the races in Talladega and always stay in that same area just usually a different hotel, but figured since I am a Hilton rewards member would stay here. Biggest mistake room was not very clean (candy wraps under the corner of the bed, chair at the desk had candy and food all over the seat and in the cracks and corners of the rooms looked like they had not been swept in months), towels had stains on them, one of the wash clothes looked like it had blood on it, curtain was broke and would not open, air conditioner panel said to use thermostat on wall, but it wouldn't work (controlled air with panel on air conditioner), hole in the wall behind the door where the door handle had hit the wall because there was no stopper, refrigerator cabinet would not close and refrigerator wasn't even working. We would have left and went to another hotel, but with it being race weekend every other place was booked in the area, I know because I looked into them after seeing our room. The only positive was every staff member that we encountered was extremely friendly. read more

The hotel was your garden variety Hampton. It was clean and comfortable. What made it notable was the amazing staff. Danielle must be the hardest working young lady I have seen in a while. She was on the property in the evening when I checked in and again at 7am when I came down for breakfast. Her friendly demeanor and willingness to help was really the highlight of my stay. The midnight staff was pretty great too. I wasn't able to get the young lady's name or I would have shouted her out also. My hats off to the hiring manager. read more

Nice hotel, just off 280 in a business park near many restaurants. Unfortunately, the customer service we received at the front desk was among the worst we've ever received at any hotel. The woman at the front desk was less than helpful. We asked if there were any gardens nearby. She couldn't direct us. Then, I asked for a pizza recommendation. She gave me the number to a Domino's. When I called, and placed my order, they called back to say they don't deliver to the hotel. She had given me the wrong Domino's number. They were out of hot water in the lobby for tea. She suggested using the cups provided to warm water up in the microwave. She clearly had no intention of replenishing the hot water. Later, when we notified her that they were out of cups, she said she would get to them in 45 minutes. She did not have any other customers at the desk, and was staring at a computer screen. So much for the customer coming first. Like other Hampton Inn's they do offer a free hot breakfast (bacon, omelettes, Belgian waffles, cereal, oatmeal, and lots of carbs). There is no indoor pool or hot tub at this location; just an outdoor pool when it's warmer out. The hotel could use some updating - marked, stained, and rubbed wallpaper in places, and other minor noticeable things. Otherwise, it's a decent hotel, as long as you find more customer-service oriented employees. The breakfast staff were friendly. read more

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Located close to Grandview Medical Center, where a friend had an early morning appointment, Hampton Inn is a decent find. The hotel appears a little dated but our room was clean and spacious, with a nice sitting area and large tv. The bathroom was small but adequate for a short stay. They offer a complimentary breakfast which we did not try. A great bakery, however, is located just across the street. read more

This place was in total disrepair. Elevator was not working upon check in. Our room carpet was completely soaked with water, bathroom door was off it's track, barely a any water pressure. Hallway carpet looked as though it hadn't been vacuumed in several days. We checked out as quickly as we checked in. When asked what the issue was I told them about the water pressure and water on floor and all she had to say was that water pressure had come back on the 2nd floor (our room was on the 3rd floor). Now I'm just hoping to get my $$ back ! read more

Nice finishes, but the repair work was done poorly. The bathroom is dirty and on top of everything their internet is down and my first room had someone in it. I'm not sure I'll make it through the entire night here. read more

Hampton Inn Birmingham-Colonnade 280 - Poor wallpaper installation. - Hotels Near Me - Birmingham, Alabama

A rating of 1 is quite generous for this abysmal hotel. I travel weekly, and I stay at Hilton properties exclusively as a long time Diamond member. Hampton is not usually my first choice, but it was all that was available where I needed to be. I tried four different rooms. The first one was occupied. The front desk clerk casually stated, "oh, that's one of our employees just taking a shower." What? The next room had a non-functioning TV. The third room had a non-functioning TV and no desk chair. I finally settled on the fourth room because I was late for dinner. The TV had limited channels, the mesh window shade was missing, and the furniture was falling apart. The worst part of the experience, though, was the front desk clerk with the bad attitude. She literally did not care, and she acted as if my wanting a completely functioning room was too much to ask. I gave her every opportunity to fix the problem, but it only got worse. It is painfully obvious that this hotel's management is terrible. I have complained to Hilton, and they gave me a few thousand points for my trouble, but I have yet to get an apology from the hotel manager. I have generally cut hotels a bit of slack in the aftermath of the lockdown, but most are completely back to normal, and this hotel should be, too. I would not recommend this hotel to my worst enemy. read more

I checked in here for a one night stay. The property is average compared to other Hamptons which is a compliment. I stay at many Hamptons ever year and find them to be good quality for a good price. At check in the clerk Amy was extremely nice and cordial. After checking in my room and unpacking I discovered my A/C unit while cold was very noisy at times. I didn't want to move but I reported it to Amy who again was very nice and apologetic. She wanted to see me compensated some way for the inconvenience. Since my company was paying for the room she gave me HH points which I appreciated. Quality employees like that make any stay more pleasant. Breakfast the next morning was typical Hampton and I was off. I give 3 stars for the property due to the ac and 5 stars to the front desk help. read more

Hampton Inn Birmingham-Colonnade 280 - Hotels Near Me - Birmingham, Alabama

The worst!! I should've read the Yelp reviews. We wanted to stay near the summit. This is a good location. However....omg. We weren't notified of any construction. We received an email that construction would be taking place AFTER we checked out. There is no lobby. Everything in concrete and apparently based on the reviews, it has been going on for awhile. The rooms need an update. They're so disgusting and dirty. This should be a cheap motel. I'm so disappointed since it was suppose to be a fun weekend getaway. Please look somewhere else. For the price you can find something better and at least cleaner. read more

I'm just going to partially review this place, because we decided not to stay the night. On the website, there is a warning that states "please pardon our dust as we work through updates on our hotel", just letting you know, there is some renovating going on. No problem, staying up to date and clean is appreciated by me. That's a star right there! On arrival however, it seems that this message needs to be changed to "we are to' up from the flo' up"! Good Lord. The entire downstairs when you walk in is being remodeled. This isn't just a bit of dust, it's a roped off here, there, & everywhere mess. If you're ok with paying their full prices for that, that's great, but I was not. I don't think it would be too much to ask to perhaps 1. Close down and get the remodel done quicker 2. Offer a remodeling stay discount 3. Put a more detailed message on the website/app In any case, it wasn't worth the full priced stay for that much clutter to me. And then the clerk up front was rude to another customer that came in. She didn't realize they were remodeling when she reserved the place, and instead of taking a minute and putting himself in her shoes and thinking to himself that maybe, just maybe, another human being could have made a mistake and not seen the tiny dust message, he just repeats "It's on the website. It's on the app". Sorry Jesus, not all of us are as perfect as you. (He was not rude with me; I did not interact with him, my husband did). Once it's remodeled, it's probably not a bad hotel. I don't know, and probably never will though, because there are too many other places to choose from to stay at in this area. This was June 29, 2019 at ~2:45pm. read more

The location was great for our trip and albeit for nice decor and decorating there were evident design flaws. The room was very unkept and dirty when we walked in. Breakfast was disappointing. read more

Hampton Inn Birmingham-Colonnade 280 - Hotels Near Me - Birmingham, Alabama

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Rounding up from 3.5. For the price it's a good deal. The construction is a pain but they managed to have a great mattress and excellent breakfast and those are worthy of several stars. I will visit again after construction too and provide an update. read more

The absolute worst hotel I've stayed in, in a very long time. The staff was friendly, but outside of that, everything else is horrible!!! Arrived on a late Tuesday evening, and was given a room on the 4th floor. By the time I got in bed, it was almost 1AM. I was too tired to notice how poorly kept the room was (everything old and falling apart, runny toilet, mildew throughout, erratic AC, stained sheets, smelly & dirty carpets, etc etc). Then to my horror, at 7:45AM I began hearing banging on walls above me. At first I thought it was other guests who were just being rude. But soon realized that it was construction taking place in the unit above my room. This went on for hours. Although I tried covering my head with pillows, I just simply couldn't go back to sleep and I gave up. I tried taking the elevators downstairs, but every time either elevator arrived on my floor, it was loaded with construction workers & debris. After about the 8th one, I finally took the stairs down (which was not a great idea with my bad hip). I asked the gal at front desk if I could change rooms. She was super nice, but her system was down, so she couldn't help. I finally went and slept in my car a bit longer and headed to my appointments. Upon returning to the hotel in the evening, no rooms were available for a switch. I also noticed that my room never got cleaned or even picked up (no house keeping attempted). The hallways were dusty due to the construction and elevator walls were filthy. I am a Hilton Honors Diamond member and this is simply unacceptable!!! I'm sure this hotel will be nice once all the remodel is complete, but in the meantime, they shouldn't even be operating. It's HORRIBLE!!!! read more

Good place to stay. Stayed here once two years ago also. Need to tell you how helpful staff was, especially Mr Darden. I used my iPhone AroundMe app to get the number of the hotel to make reservation. It turns out that the number was not to the hotel but to a hotel booking service. They essentially pretended to book me a room. Took credit card info and everything. Got to hotel and no confirmation number matched. Showed them what I had done on my iPhone and showed them the number. They gave me a room with an upgrade for no additional cost for my trouble. Of course this was no fault of theirs. Also this was 830 at night and I was traveling with my wife and three young daughters! The room was very clean. Bed was comfortable. I certainly recommend this place. read more

Enjoyed our stay, Brittany at the front desk was extremely helpful and friendly. Breakfast was what you expect from Hampton, good selection of hot meals. Will stay again. read more

I used to love this quaint hotel. Its about 20 years old and was renovated about 5 years ago. The rooms are clean enough. I've stayed here for business about 100 times. I chose to keep staying here because of the front desk staff. But recently the best front desk staff have been leaving left and right, and no one will tell me what happened. This makes me think management is culling their best employees but only god knows why. I could only speculate but they are sorely missed. One agent, there about 6 months I guess, Sam, was fantastic and extremely guest-oriented. Without him and the other dedicated front desk staff, you're lucky to get any issue addressed or even call answered. Management is never available; I'm not even sure I would know a manager if I saw one, despite staying there dozens of times. I stay at an adjacent hotel now; I can't recommend this hotel to anyone anymore. For their lousy service, the rates are way out of line. read more

We've stayed at many Hampton Inns. We have had great experiences at them. The rooms and breakfast here are fine (meets expectations); the location is great for our soccer tournament. BUT this hotel is understaffed - only one person at the front desk. Check-in (last night) took forever for our family. I just went down to the snack shop and there is a long line of 5 people to check-in. I waited for 10 minutes to buy a snack and finally gave up and left (the first person in line to check-in was still being worked on.) Last night I requested a wake up call (back-up to cell phone alarm) and the call never happened. I think it was because the front desk was so busy (at 10pm), perhaps the person forgot to set me up. Overall, it is a good value and we will probably stay here again. I just hope management will increase staff when they are expecting lots of people to come in for a tournament. read more

This was by far the worse experience I've had. I arrived to my room only to find it was kind of disgusting. The shower was dirty. I cleaned it myself. The bed cover wasn't even tucked in. It was wrinkled. Like someone had been sitting on it. There were cup rings by the television where cups obviously were. There was also still beverages left in the refrigerator. The last straw for me was when I couldn't for the life of me understand why my room wreaked of a sour oniony smell. I sprayed air freshener and still couldn't understand why. Finally I found the problem. There were not one but 2 bags of garbage left in the closet. I put them in the hallway outside the door. When I checked out Sunday, they were still there! I told the front desk workers at that time of check in about everything and she simply looked to see who was the floor housekeeper and proceeded to speak negatively of her. No apology was offered and nothing else was offered to me. I've recently become a HH member because in the past every Hampton Inn or other Hilton hotel has been wonderful to me. This by far was the worst experience I've had! I will hold off on my next trip I'll be taking due to this because I want my money's worth and should not have to just settle for this. I was too tired from traveling and being stuck in traffic to even argue with them. I took all of my bags to the room and simply got ready for the reason of my visiting the city. I hope on the future the employees realize that speaking negatively about an establishment instead of trying to fix it is a quick way of losing business...mine anyway. Good day! read more

Best mid-tier business hotel in Birmingham. No question. Located near the junction of 280 and 459, this better-than-usual Hampton Inn offers not only a terrific central location for easy access to the main freeways, but is also a welcome respite from driving during the course of your stay with the Colonnade plaza boasting a dozen or more restaurants right across the street, including the famed Edgar's Bakery, Mooya Burgers, Taziki's, an independent BBQ joint and passable Mexican plus sushi and even a terrific locals only bar, the Black Market within a short 3-5 min walk. Rooms are large, quiet, comfortable and well appointed. Wifi is fast and free. The service is pretty exceptional across the board. Everyone goes out of their way to be genuinely friendly and helpful. Makes for very pleasant business trips thanks to all of the great team members. read more

Stayed here over the weekend starting 6/26/2020 for a baseball tourney. I know hotels are dealing with COVID-related issues but this hotel was plain dirty. Our room had work done around the air-conditioner and there were still screws and sawdust around the unit. The ice maker was downright sketchy looking on my 3rd floor and did not work. We were there for a baseball tourney so having an ice maker is pretty important. Trash cans in the common area were not adequately maintained. Looks like they are working on the outside of the facility which is positive but the inside could use some sprucing up as well. You would think hotels would go above and beyond for guests during this pandemic to ensure their stay is as pleasant as possible. I think this property was running on a skeleton crew. Too bad because I usually have a good experience at Hampton. While I know COVID plays a role, this hotel did not compensate for the challenges the virus is bringing to the travel industry. read more

The carpet in our room was wet from the air conditioner leaking. Because the air conditioner didn't work right out room was very humid to the point where the bedding was damp and all of our belongings, clothes were damp as well. Complained twice and nothing was done. The bedding was dirty with yellow spots on it when we first got into our room. There were only 2 bath towels for 3 people bad when we tried to get more we were told they were out of towels for each of the 4 days we were there. If the entire city hadn't been booked, we would have moved hotels immediately...we tried but no success. This was a horrible hotel experience. I never leave reviews but this was so bad. read more

Worst hotel ever! I recently stayed at this hotel and had items stolen from my room. Housekeeping came into my room without permission.( I had the do not disturb sign up). The room was partially cleaned and my items were gone. I went to front desk and was told manager would be in until next day. Was told she couldn't be called, but when I called the police the manager was then called. I have been in contact with corporate, who can't get to the bottom of this situation. I've tried to speak to manager at hotel, but she has not called me back.(Valerie) This has been a nightmare for me. I just want my items paid for and my stay refunded. I will be contacting an attorney if not resolved. Sad to think the person who did this to me is still working there ( since I've been told they are having trouble accessing the key log) read more