Very nice stay. Here for a lovely wedding. The event space was really set up nicely. The warmth of…read morethe fireplace, decor and the windows all helped make the event really special. The food was quite good especially for a wedding. They served stuffed chicken, brisket and mashed potatoes and the desserts were delicious! While at the hotel, we walked over to Freighters for a bit to have a cocktail. We sat by the fireplace and had a good view of the expansive restaurant space. It would be a great place to dine to watch the ships and water. The food looked good. I hope we are able to come back to try some of their fare. The room was more than adequate. Clean, the beds were comfy. The room could use some upgrades with USB and C ports and outlets by the desk. Other than that, it was quite pleasant. We were able to see the courtyard, the bridge and the icy water. We enjoyed the winter views. During our stay, each person who worked there were all helpful, friendly and welcoming. That made the experience even better.

Do not get a balcony room here. So noisy at night because management allows children to play…read moreoutside until 11 pm. Very disrespectful of the guests who paid larger rates to have the balcony rooms. We will not stay here again.

I'd like to begin this review by stating the pros the staff was incredibly friendly and welcoming…read more And there are computers for usage in the lobby, a breakfast area with breakfast served daily, a pool as well as a gym. But unfortunately I do have a lot of cons so bear with me. When we arrived the bed looked as though it had been slept in. There were stains on the carpet, hand smudges on the glass , stains on the sofa, mold in the shower, cracks in the ceiling, and warped wallpaper in multiple spaces. I say this as someone who can often over look things however, when I pulled out the sofa bed to sleep there was just a mattress protector and a large yellow stain. I check the closet to find one pillow with no cover on it. We went down stairs and the manager was shocked. She provided us with ample supplies like linens, and a blanket. I have to say for the price payed the condition we're pretty bad. I'm assuming you may for the location as it's 6 minutes from down town but this rooms need a upgrade. And a deep carpet and upholstery cleaning.

Room was fine, clean and comfortable. Check in was easy and smooth! We purposely book rooms that…read moreserve complimentary breakfast. Makes things a tad more affordable. One bad apple can ruin things just like that. Hit down to breakfast at 930 and 2 out of 4 hot items were empty. I asked the young lady if she was making more. No, not really was her response. I politely said it's 9:30 and you are open to 10. If " I really need to I will". I responded I guess my husband and I don't need to eat. As she huffed. So I grabbed small portion of eggs and cooked a bagel as my husband had nothing. Apparently she decided to cook more, but not until we were getting up! Shame, Shame!!

Stayed here earlier this week on my way out of Michigan. Convenient location, comfortable room…read moreitself, and appeared to be friendly staff. However, I could not get the shower handle to turn itself on through a twist model. Annoying. Also was disappointed by the breakfast options not including -plain- fare, the eggs offered had bacon and other things I do not personally enjoy.

Longtime traveler to this location. Had worst experience ever since using this hotel on Oct 22…read more Booked room, arrived and didn't have my booked room. Said its a website glitch. I am titanium elite. This is unacceptable then the counter clerk says what do you want me to do we don't have your room. Its now 930 pm. You can either take what we have or look elsewhere???? Wait a minute you bump a non marriott member with the same room reservation not the guy spending weeks in marriott hotels per year. No manager available she was in Canada for the weekend. Says she will call me Monday. Never calls me. Years of loyalty to this location, not anymore. Awful service end to end. Staff was indifferent. Just ridiculous.

Parking is easy and plentiful... And free…read more Upon entering the lobby we were delighted with the immediate ambiance. It feels upscale. We were welcomed immediately and they even acknowledged my birthday and left a little gift in the room. The rooms are clean and inviting, although the bathrooms a tad small. They had nice products of you don't bring your own. I personally loved the hand lotion. The water pressure when showering was also nice and rare. They had gogglecast if you want to use your own streaming on the TV (however I could not get it to work for me) They had a beautiful pool area with saunas and a nice gym on the bottom floor. We tried both options for food. The lobby bar was fantastic. Our server was very friendly. (I'm trying to find her name and unfortunately I cannot find the receipt but she was serving on both October 29 and 30th). I had steak frites with a really good chimichurri sauce. And I love the flavor of the french fries. For my drink, I had a cosmopolitan, but I usually switch out the vodka for tequila. She poured this drink to the book and it was perfect. The downstairs restaurant was a disappointment. The food was not as described and very lackluster. We are both ordered the scallops and while it looked nice it just didn't hit the mark. The drinks were even worse. My friends drink she couldn't even finish It was supposed to be a spicy margarita. Mine what's supposed to be a cosmopolitan but it tasted like fruit punch. It was so sweet. (I can agree we should've said something, when someone has more than half a drink, but they're leaving behind. You would think they would ask if something was wrong) We ended up going back upstairs to the lobby bar. Sadly, the worst part of our stay was the paperthin walls. My friends slept peacefully the first two nights. I had a horrendous last night and of course that was a struggle when we had to waking up early to go to the airport. My first night was the hardest because of noise. Ideally, it's parents that let their children run around the hallways or scream in the rooms that are the problem. I can't hold the hotel accountable, but I did knock on the wall of the adjacent room and immediately heard them telling their child to stop. Overall, I would definitely consider staying there again, but I may ask the front desk if they have a quieter room or floor that they could offer. Because we were traveling for business. It was very long days and the lack of solid sleep as a challenge.

Thi is probably the nicest hotel in Sarnia. There's free parking all around the building which is…read morenice. I don't know if this is a new hotel or was recently remodeled but it is very clean and modern inside. There's a cool hotel bar that matches the upscale feel. The ice machine was difficult to find. There's a sign that points you down the right hallway, but then nothing. I just decided to try a door that was marked (Staff Only) and lo and behold there it was.

Came here with my kids one summer evening. The seats on the outside deck are one of the best views…read moreof the freighters as they navigate the river. Our service was great. The food was great )even the kids Mac & Cheese and chicken tenders.

We absolutely loved the waterfront dining outside, it was a perfect night and view - definitely…read moreadded to our experience! Our server was kind and attentive, he made good recommendations. The meal was very tasty, slightly overpriced in my opinion for the portion size comparative to other similar establishments but really delicious nonetheless. Great wine and cocktail selection.

Having my wedding reception here! Can't wait. Beautiful views and very affordable. Food from…read morefreighters very good as well!

I travel with my pup everywhere. I never care about any pup fee. But paying the 75 dollar fee…read morethis time meant I was downgraded to basically a human kennel. Under the guise of I will be closer to the dog walk area, I was placed on the first floor next to the back door. Not an issue, until I walked into the room. No real carpet, just and inside/outside floor covering. No padding, just glued directly to the concrete. The furniture was out of a garage sale, beat up and unkept. Sheet on the bed were old and worn. So old the elastic on the fitted sheet no longer gripped the matress. I never leave a bad review. I there is nothing nice to say i leave it alone. But the manager on duty continually lied on the idea I was put into a dog room. Said there was no such thing. I asked why no carpet, she replied that there must of been a maintenence issue that was unresolved. I told her I checked the room next to me during cleaning and it was the same. A dog room. Just outside my room there was carpet with padding, but not in mine. I paid for a king bed, was given a queen. I guess that is what dog rooms get. Now there was an area for my pup to do her business, but no grass, all lava rock. I invited the manager to walk on it barefooted, because my pup was. It is jagged and unsafe for pets. While this facility is pet friendly, be prepared to stay in a dog room. Not the room you reserved online. felt like i was punished for bringing my pup, and paid for that punishment.

No way was this room cleaned, and we had our young grandson in the room with us. The bathroom was…read moredisgusting with bugs, hair all over, red substance on the tub, the toilet seat was torn up, along with the walls. There were tears in the blinds, holes in the wall, etc. I was afraid to use the bathroom and sleep in the beds!!! We chose not to shower in the morning, and had to wear our shoes 24/7 due to the sticky nasty carpets. The only positive thing I can say is that the morning employee Jessica was great to speak with. She's the reason for the one star instead of none.

This hotel needs to be condemned! Dingy, dirty, black stain on bedspread. Holes in closet doors…read more Smelt like cigarette smoke. Elevator doors wouldn't work! Grime on floor of elevator. Staff didn't seem attentive at all. Scrapes and marks on hallway walls. Wouldn't stay here again if someone payed me.

We are visiting from So.Cal (mote our room.assigned is So.Cal) and we cannot say enough about our…read morestay! -Excellent service upon arrival. -The room accommodations were outta of this world... Simply amazing...Clean the decor was on point making us feel.at home...The room temperature was perfect nice and cool for this summer westher... It came with a microwave/refrigerator and dishes! -The housekeeping staff went above and beyond to supply us with extra towels...The rooms were clean and neat when we returned after a long day of shenanigans.... We definitely recommend and hope to return in the future to this establishment! Dates of service 7/6-7/8...

We were driving through on our way to Niagara Falls and happened to stumble across this hotel to…read morestay for the night. Everything was wonderful! Quite possibly one of the cutest hotels I've ever been in. There is SO much to look at and see through the halls and lobby. We spent time just walking around looking at everything. Our room was very clean and came with 2 water bottles. Very good price to stay for the night and came with continental breakfast which was a great touch. Would recommend to anyone looking for a place to stay.

We are a senior couple in our 70s and stayed here for a couple days. My opinion of this hotel was…read moretaken down a notch by the nerve of the office person calling us right after we checked out and were in the car on the way home, to scold us for leaving the room in what she called disarray. First of all, they do not clean the room during your stay. We left the used towels on the floor in the bathroom and there was no more room in the trash cans, so we put some in carryout bags that we had gotten from the restaurants. We also left a nice tip, so that should have been the end of it. Who calls a customer and complains about the room not being clean? It's really too bad because we liked the place, but we will not be back.

The family and I could have never imagined a better place to stay here in Grand Bend. Just amazing…read more The staff is top notch and really believe in what they're doing. The rooms are clean and welcoming and the view from the balcony is indescribable. Right across the street from the beach and I don't know what else to say. So happy with our choice. If I could I would give it more than five stars. Thank you to the staff. Thank you thank you thank you.