1. Hampton Inn Charleston-Downtown

    1. Hampton Inn Charleston-Downtown

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    W Charleston, WV

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    Hampton Inn Charleston-Downtown

    2.9 (73 reviews)
    ModerateHotels
    Open Open 24 hours

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    I've never before stayed in a Hampton Inn that threatened both my safety and my health. Here are some highlights from when I stayed in this one (6/14/25). Pictures are included: 1. Do you like having a door to your room that closes? The door to my room was misaligned and couldn't close on its own without great force (!!). Multiple times our door was open to the public because members of my family (my children) weren't consciously careful to ensure the door was forced close every time. 2. The bath and shower fixtures weren't attached to the wall. They wobbled with any touch. I couldn't let my young son use the shower as I was concerned he might dislodge them further. 3. The top blanket on our bed was visibly stained, and the furniture in our room was visibly faded and worn from use (not just "outdated", but so worn it permanently looks dirty) 4. The hallways were swelteringly hot and humid. Bubbling wallpaper and black buildup on vents had me concerned about the presence of mold in the environment. 5. The mini fridge in our room couldn't get cold enough to refrigerate, and I had to throw out perishable food. 6. A ceiling tile was left uninstalled in the front entryway (which isn't an issue to me personally, but if you're willing to leave the ceiling exposed in the first room a guest walks in to entering the hotel, what does that say about how you approach everything else?) 7. Luggage carts don't actually roll into the elevator without having to lift them in. I had items falling off my cart due to the misalignment. 8. When I asked the front desk agent if they knew where I could find a restaurant that might have gluten free options, she interrupted me to say, "Honestly, honey, I have no idea." 9. A sign asking for tips (framing it as "you're not SPENDING money, you're INVESTING in good karma") was in the breakfast area. The tip request I don't mind, but the wording on the sign is manipulative: aren't tips supposed to be in exchange for service (not "karma"?) The one time I needed breakfast staff to help, she was in the back on her cellphone. I always give benefit of the doubt, as sometimes things happen. But the issues here were so overwhelming, I wonder what else is going on underneath the surface at this location. I felt taken advantage of that this hotel advertises itself as a Hampton Inn. I've stayed in budget motels that didn't have these kinds of problems. It was truly a fully disappointing experience.

    River View.
    Michael B.

    Hotel service was great at all turns. Hotel Condition. The hotel is in major need of an update. The rooms are a bit rundown from the furnishings to the bedding. Breakfast. The layout for breakfast is poorly laid out and a bit chaotic. The breakfast itself was a bit subpar even for Hampton Inn standards.

    P. Amanda S.

    This is a nice hotel just off the highway. The room is standard to other Hampton Inns, but at least it was clean and comfortable. There are plenty of outlets for charging. The breakfast in the morning isn't really all that great, but at least it's free.

    Our first room

    I would not stay at this hotel!! We arrived at 4:30 after being on the road all day and told our room was not yet ready. I asked how long before it would be ready and they would not give me an answer. They were very short and told us they had a full house and only had 3 cleaning staff. We had an event to get to at 7pm and our room wasn't ready until 6:30 so we were not able to go change before. We finally get there at 10:30 and get the keys to our room and get in our room and it was obvious it had not been cleaned. There was hair which looked to be dog hair all over the sheets on both beds and in the tub. I called down to tell them they put them on hold then rudely told me to come get the keys to another room. They gave me the keys by just sliding them over the counter. There was never an apology or anything for our inconvenience. I've since contacted Hilton corporate and they were great and gave me some refund towards our stay

    This is what I wiped off the mirror and AC unit.

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    4 months ago

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    9 months ago

    Rebecca handled everything for us with nothing but kindness and understanding. Very quiet, clean bed & great a/c.

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    3 years ago

    Average stay, breakfast needs some love. Dirty towels from previous guest left in room. Friendly late night staff.

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    Page 1 of 2

    Ask the Community - Hampton Inn Charleston-Downtown

    Review Highlights - Hampton Inn Charleston-Downtown

    Rebecca at the front desk is the sweetest southern belle on this side of the Kanawha river!

    Mentioned in 6 reviews

    Read more highlights

    Embassy Suites by Hilton Charleston - Meeting Room

    Embassy Suites by Hilton Charleston

    (134 reviews)

    $$

    This was by far the dirtiest hotel we stayed at during our 2-week cross-country road trip…read more The first room we were given had hair on the toilet seat, and the inside of the toilet bowl looked like it had not been cleaned at all after the previous guest. When I called the front desk, I was told there was nobody available to re-clean the room, so they moved us to another suite. The second room had a clean toilet, but there was a paper-thin connecting door to the neighborings suite and we could hear absolutely everything the neighbors were saying. It felt like they were in the same room with us. The carpet looked like it had never been properly cleaned -- it was sticky and visibly dirty, with candy wrappers, hair, food debris, stains, and even what looked like someone's cut toenails on the floor. The doors and surfaces were sticky and oily with visible fingerprints and grime everywhere. The bathroom mirror clearly had not been cleaned either, with visible toothpaste splatter and stains from previous guests. The only thing that appeared reasonably clean was the bedding, but even the bed frame/base had multiple stains, and the chair in the room was so heavily stained it looked disgusting. To make things worse, at 5 AM the upstairs neighbor turned on their bathtub, and the plumbing noise sounded like it was happening directly inside our bedroom. Very disappointing experience, especially for an Embassy Suites.

    Nice place. Very friendly staff. The area is walkable. There's not much to do in West Virginia, but…read moreI got great recs from the staff. I appreciated the 2 complimentary cocktails per guest each day. I attended a wedding so the bar was slammed but they were pumping out those drinks. The room was a little dated but it was nothing to cry about truthfully. The wedding turned out beautiful. The food wasn't very appetizing but I didn't expect much to begin with. The elevator was slow as molasses but it just became the running joke. I can't say I'll ever return, but I enjoyed my time there!

    Residence Inn by Marriott Charleston - Outdoor Pool

    Residence Inn by Marriott Charleston

    (42 reviews)

    $$

    We stayed here while on a work trip in the area. The hotel is definitely off the beaten path. There…read moreis not much around it. Currently (July 2018), there is construction going on in a lot beside the hotel. I assume that more businesses will be built so that the hotel will not be the only business up on this hill. We were only in the area for one night, so I cannot speak to the evening social. I'm sure it was some kind of fabulous for someone that partook in it. Anyway, my hotel room was decent and clean. I have no complaints. I've stayed in crappier establishments. My room was a one bedroom that included a kitchen. The next morning, my coworker and I decided to eat breakfast at the hotel. It saves time when you have a 5 hour drive ahead of you. That morning, they were serving scrambled eggs, pork and turkey sausage, and all of the other usuals (pastries, oatmeal, waffles, bagels and bread). I ate oatmeal, a small pastry and had some eggs. It wasn't the best, only fuel for the morning. You cannot expect much from a hotel buffet. If we had to work in the area again, we may choose this hotel. It was decent and we experienced no issues during our short stay.

    Called 'Sonesta' now…read more Easy to miss the turn, but you'll see more deer if you go past it and make a u turn and come back. Very dirty. They don't change the mattress covers!!!!! So all the hairs and crap that fall off when they pull the sheets, fall onto it and can be seen through the sheets as a hundred little black hairs and dots and crap!!! The lobby and halls and elevators are extremely smelly. I like hotels that have unique layouts, even if they're older... and it's great how it's off the beaten path, and has a nice view of the city... but not at the cost of disgusting smells, and not cleaning the room sufficiently. Ew.

    Hampton Inn Charleston-Downtown - hotels - Updated July 2026

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