Impossible to reach anybody at this location by phone. Agent at the main number at National Car…read moreRental says to dial "*" to get through to somebody. (The option for this prompt is NOT given in the greeting). Every single time, the phone rings, recording says "all agents are busy, please hold" then it plays music a while, then it says "leave a recording" and then automatically hangs up. My real issue is National filed a damage claim on the car. I had pointed out the damage before accepting the car (walked all the way back to the counter and showed a picture). The agent said it, "Oh, we'd forgotten about that" and it would be noted. The car was still totally driveable, so I didn't care. When returning the car, I pointed out the issue again so they'd know it was not my fault, and that agent also said "don't worry." THEN, a week later, I get a nasty e-mail from the Damage Recovery Unit at National. Thank goodness I have a picture of the damage from the day & time I picked up the car, otherwise they'd pin it on me. Now I just have a bureaucratic mess to sort out. I don't know if this issue is rooted in laziness, incompetence, or dishonesty on National's part, but YOU ARE BETTER OFF RENTING ELSEWHERE!

This National outpost is a smaller one without an Emerald Aisle. Therefore, you must stop at the…read morecounter to get the contract and your car keys. I strongly suggest that you do not dilly-dally when you get off the plane. Go directly to the counter, which is near the luggage carousel. Do not let someone else walk ahead of you. At 10:00 at night, I was the second person off my plane to get to the counter and it took about 5 minutes for that guy to get served. By the time I was served, there were five people waiting behind me and I'll bet they would not be giving this place five stars. The kid was polite and efficient, but one at a time is slow. Car choices were limited. I didn't really care, so I took whatever he offered me. Which turned out to be a Jetta wagon one week and a severely underpowered Dodge Avenger the next week. Returning is easy. Note your mileage and gas tank status when you park the car in the garage and then bring the keys to the counter to get checked in. They did a good job and it was very efficient. Tip: Take several pictures of your rental car when you return it. I've never had a problem with National, but with the pictures I am covered in case some random damage appears later.

Terrible! Will never use this company. Did not uphold contract as far as a deposit return. Better…read moreoff renting somewhere else.

Horrible.... Have tried multiple times to rent a car and can never get ahold of anyone, one time we…read morerented a car and had to get a refund after finally getting ahold of someone because we kept getting the run around to actually pick the car up, it was in my husbands name by the way, has anyone actually been successful renting from them?

Terrible customer service. Rude and obnoxious from the District Manager supposedly. Will NOT be…read moreback

Worst experience with a car rental service. Horrible…read morecustomer service. Proceeded to charge our account multiple times after everything had already been paid for. Never going back.

WOW!! Customer service at its finest was just Delivered to…read moreme by a very capable and knowledgeable young lady by the name of Arianna at this location.... now SHE is a company asset.

Awful service - I waited in line for an hour and there was only one person in front of me and over…read more10 behind me. I don't think they had enough cars. I have used Enterprise for years but will use another service in the future.

For my most recent trip through CRW Airport, I rented a car with Budget. It would seem that their…read moreinventory was low as they were out of economy class vehicles. However the guy helping me out was able to check with recent returns and get me into a Hyundai Sonata. Driving off and returning the rental car was an incredibly easy process as it was a really small airport. The car was pretty new so it ran perfectly fine for the during of my trip.

Explain to me how your location is in a state where you have toll roads and yet you do not offer…read moretoll pay in advance. I am being told that I can drive through and budget will be charged...then they will charge the card on file and there will be an extra charge. All you are doing is trying to get more money out of your customers...pathetic

Quick drop off here. Very easy. Just remember to write down your mileage, gas and parking space…read more We rented car from Louisville and there we had issues and no one there to help, really had to search for someone when car given was not properly working.

Don't waste your time and money. No communication available, had no answers to questions,…read more advertised discounts not taken off per receipt, miles not applied to United account as advertised. Stay away.

The worst! I just tried to return my rental because it smells like bong water was spilled in it. I…read moredecided that if I have to drive a rental for another 2 weeks, I'll trade it. First, they told me there were no cars, I asked if they could bring one from another location andI got the feeling that was too inconvenient. That's when they said that they did have one but the bumper had damage. I said that was fine. They inspected the car I had been driving and declared that it was going to cost me $150 to have it detailed due to my dog's hair in the back seat. I wonder if they charged that for cleaning out bong water?

Very poor customer service. I ordered a pick up where they were 30 minutes late, and then I spent…read moreanother 15 minutes waiting for them to clean the car. After I called earlier to confirm pickup times. Made me late for my meeting. Car was in good shape, but they need to change their slogan to " Enterprise, we'll pick you up. Eventually."