This is by far the best holiday inn express I have ever stayed in!…read more My family and I was here on our family union. We were there during Labor Day weekend. I would say everyone that worked there displayed excellent customer service. I checked in on Saturday. The young lady at the desk was very nice. She was very welcoming to me. And she also made a combinations for me and my family. When we return later back to the facility, it was someone else at the desk and they were also very nice making sure they always acknowledge anyone that came in and out the door the front door. Even the housekeeping was on top of everything making sure they kept the facility, clean and smelling good constantly cleaning the hallways, keeping the overall aesthetics of the facility up . The room was nice and clean. I like the feature that you were that you were able to control the TV with your phone. The buffet breakfast was the best part. They had everything that you could name and it was really good. Kudos to the young man that was in charge of the breakfest. He wore a chef style hat and I think his name was Louis. I'm not sure but he was there on Sunday and Monday. He assisted my family with whatever they needed. He was very nice as well and he kept the buffet area very clean. I would definitely choose to stay here again .

Wow what a clean and comfortable place. Tara the front desk person made my stay perfect. She was…read moreso polite and courteous. She remembered my name and spoke each time that I came through. She was ver helpful in suggesting restaurants to dine at and events to do while I was staying. This will always be my go to place when I visit Columbus.

If I could give 10 STARS I would. Especially for the caring attentive staff. WOW!! Stefany (I know…read morethe spelling on her name tag was different but I might not have this exactly correct) was so kind and informative of not only the hotel but also the history of the mill itself. Gabrielle made our morning with her cheery disposition and attention to detail. Breakfast was wonderful especially enjoyed alfresco but the nice fire pit out front. We also enjoyed a delicious meal at the Hotel Restaurant. The food was incredible and our server Daja made our experience top notch. The hotel itself is beautiful! Full of rich history, clean and stocked with anything you could need. I would HIGHLY recommend staying here when visiting Columbus. Especially if you are like us... in search of the city of "Golden" inspired by the book, Theo Of Golden by Allen Levi.

Loved our stay here. The staff is well-trained and attentive. I would certainly stay here again.read more

Food was great! So was service! The view of the Riverwalk in the bridge was a great touch to my…read moremorning breakfast. The farmers omelette with goat cheese is probably one of the best omelettes I've ever had.

I did a road trip to Giorgia to visit my daughter. I chose this hotel because it seemed nice. I…read morebooked and paid in advance. I was still charged four lodging fees totaling over $1000. Above what I had paid. All different fees. While staying I did call the front desk asking about the fees. I was put on hold and left there. I had to hang up. After communicating with the hotel, Maneger was supposed to reach out to me to explain why I was charged. He never did. Still waiting for four refunds. He definitely needs to improve communications with costumers. Through I did explain to them I was still having to drive back to California with limited funds after staying in the hotel. Hotel is pretty and my room was nice. But the bed did smell dirty like it was washed with no laundry soap. After cleaning service reached are room. The floor wasn't cleaned. The bar on the 7th floor costumer service was great also the restaurant on the first floor. Valet also was great. The bar on the first floor the bartender she seemed like she didn't want to serve my husband and I. When asking questions about drinks she would just say that's all we have. Will not stay there again and do not recommend.

Is it convenient? Yes. Is the staff friendly and accommodating? Yes, mostly. Is it clean? lol NO…read more Will you sleep well? Probably not. We were here for a conference. The location is great--extremely walkable to a lot of what Columbus has to offer. One of those things is a train. It will come through at different times of the day and night. Because it trolleys through the town on top of the street, they are blasting their horn for ~15 mins at a time to warn pedestrians and vehicles. I was awoken many times throughout the stay as it makes its way down the street, directly in front of the hotel. It'll be 10, 11, 12, 2, 4 AM. It doesn't matter. It feels like the train is right inside your room. The volume is so extreme, I could actually feel vibrations on the 4th floor. My room had a lot of water damage in the bathroom. The floors were spongy, buckled, and sticky. The shower surfaces were also covered in gooey residue. The biggest offender of cleanliness was the bed. One of the beds had makeup/dirt on the corner of the sheet closest to where your face would be. I let front desk know about all of the messes of the room and they sent house cleaning in the morning. They cleaned the bathroom, but instead of replacing the sheets or bedding, they just remade the bed. You could tell it was the exact same sheet because it was the same brown stains and same corner of the bed. It really makes you wonder what they are actually cleaning between guests. Another gripe is the door lock situation. When you open the door, there is a 50% chance that your deadbolt lock will activate. This means you're held hostage from leaving your room until you get it to go back inside the door. I called the front desk to troubleshoot and ask for maintenance. They eventually sent maintenance to confirm this was happening, but the front desk insisted this was a feature not a bug. It is extremely inconvenient if you're trying to leave your room quickly. This issue also caused a hand injury for one of my colleagues as most of us in our group (we had 7 reservations) had this issue with the doors. Forgot to mention, a smoke alarm went off for almost 45 mins inside another guests' room on the floor. The poor guy had literally just checked in and was not smoking. Not a great stay. Most of the staff was super friendly and accommodating. There is an M lounge and a connected Houlihan's. The bartenders and staff there are excellent.

During my stay for a teacher conference, I encountered a serious issue of being locked both inside…read moreand outside of my room -unacceptable situation that posed not only an extreme inconvenience but also a potential safety hazard. I understand that the lock upgrade happened following my stay, but it doesn't help my situation. Despite bringing this to the hotel's attention, the resolution offered, a mere 10,000 points does not even come close to addressing the inconvenience, frustration, and disruption I endured. I spent two nights at your hotel, paying over $400, only to receive what amounts to less than a third of a night's stay in compensation. This response is not just inadequate; it is insulting. Given the circumstances, I expected Marriott to take customer concerns seriously and provide a resolution that reflects the gravity of the issue. Instead, I was met with a dismissive attempt to pacify me with minimal effort. As a result of this experience, I will make it a point to never stay at a Marriott property again. Furthermore, I will ensure that my experience is well-documented and shared across social media platforms so that others are aware of the lack of care and accountability demonstrated by Marriott. I strongly urge Marriott to reconsider how it handles customer safety concerns and service failures. I do not feel the results are sufficient and even after speaking with a supervisor today they say they feel I was taken care of by being given the second room. Is this a place you would want to stay?

Arrived in Columbus GA late night for our stay. Hubby had work all week. We were greeted by Lee…read morewho is thee best at hospitality. He made sure I was aware of local attractions and how to take full advantage of any perks available as a member while waiting for my husband to return. The entire staff was pleasant and after being there a week, I'd definitely recommend anyone to stay.

This hotel is the most unsanitary hotel I have ever been in. Absolutely horrible. This hotel stay…read morereally affected a weekend I was supposed to be celebrating a joyous event.

We had stayed in in early February and opted to return in April. This was based mostly on price…read moreand convenience. The hotel is located a half-block off Broadway, the main street in downtown Columbus. It is also within 2 blocks of the river walk. Pros: - We were able to walk to our dinner reservation a couple of blocks away. You can easily walk to just about anything in the core downtown business district. - Room was quiet and spacious. - Breakfast was good (and included in the price). Cons: - Parking is in a gated lot on premises and costs an additional $12 per night. I understand this (given their location). Also, the lot is a 2-story deck. If you arrive late, there is a good chance you'll need to park in the lower level, take an elevator up one floor to the exterior deck, and then enter the hotel from there. This isn't a major problem, just something to be aware of. It is a trade off versus the other conveniences of their location. If we have tickets for an evening performance in Columbus later in the year, we'll likely return here.

This hotel entrance, concierge and clerk were all very inviting, after a nightmare walking into and…read moreout of, a terrible Airbnb. They had a room for us, in town with secure parking. The room had plenty of space for the three of us and it was very clean and well appointed. There were a couple loud patrons but it's to be expected, and we understand that. All in all this place was a 10/10 for us and a perfectly comfortable place to sleep! Thank you to all

My husband and I checked into the Holiday Inn Express Hotel & Suites Columbus/Fort Benning, 3901…read moreVictory Dr, Columbus, Georgia hoping for a pleasant stay. When I went into the bathroom to wash my hands, I immediately noticed a stained and unclean towel so I decided to check a few more. There were several towels that were obviously nasty which left me with an uncomfortable feeling about the cleanliness of our room. I called downstairs and asked to speak with the manager and the receptionist (Carlin) said he was in a meeting and asked what she could help me with so I started explaining to her about the stained/nasty towels hanging in our bathroom. Suddenly the phone clicked out, so, I called back to the front desk in a matter of seconds and the manager (Mr. Alex, an Indian man) answered however, I could here the lady talking to him in the background. The manager said that they've been having big problems with the phone whereas it'll just cut off. I told him to let me hold on the phone while the receptionist (Carlin) tell him what my complaint was. He asked me what the problem was and I said to him if the phone is gonna keep turning off then let me hold on while Carlin explained to him about my concern. Nonetheless, he wasn't listening and was very rude. I told Mr. Alex that I was running out of time to prepare for my pick so we simply ended the call. In addition to the nasty towels, there was a red shirt left in the drawer that had something about abortions on it. Those issues were clear indicators that the room had not been properly cleaned or sanitized. At that point my husband and I would've checked out but it was the week for military graduations and all of the hotels were fully booked. We sanitized the room ourselves with OdoBan, Lysol and Clorox wipes. We thought to also go to a local store to simply purchase our own towels. Taking into account of Covid, germs, and other viruses that's around nowadays, cleanliness along with sanitation should be first and foremost however, at this location it's obviously not their concern. This Holiday Inn Express Hotel & Suites Columbus/Fort Benning, 3901 Victory Dr, Columbus, Georgia is NOT the norm for the well known hotel chain. I will NEVER, EVER reserve this hotel again, nor will I recommend it to anyone. Whoever is the Lead for housekeeping ought to be fired along with the manager (Mr. Alex). This particular hotel sets a terrible example for the Holiday Inn Express chain. When visiting Columbus, Georgia it would behoove visitors not to reserve a room at this hotel and seek accomandations elsewhere in order to be safe. Stay here at your own risk!!!

It's a Holiday Inn Express, not the Four Seasons but it's close to the base, clean and remodeled,…read morehas a pool but more importantly warm and caring staff.

Mr. Nassatta,…read more April 2 ,2026 As the CEO of Hilton Hotels, I do hope this e-mail is directly to you even though I'm sure you are a very busy man, the reason I say this is my daughter representing me has been receiving the runaround since March 16, 2026. I was a guest along with my daughter, son-in-law and my 4 grandchildren from March 12, 2026, to March 15, 2026. We were in Columbus to witness my grandson's turning green ceremony at Fort Benning (Ironically- Formally Fort Moore). In the early morning hours of March 15, 2026 I was awakened by the sound of my room door handle turning, as I sat up I was faced with a Man in the doorway with the light at his back, I could not see his face but I did see his backpack and the flashlight he was holding in his hand at chest height not a phone flashlight but a regular flashlight. Now you can understand my shock and panic when I saw this strange man in my hotel room, I did yell out a few expletives asking what he was doing, at that point 2 of my grandchildren that were staying in my room sat up awakened by my yelling. This stranger said he must have the wrong room and said he was looking for his mother I asked how the hell he got into my room, he said he got a key card at the desk. (ARE YOU KIDDING ME) then backed out and slithered away. Kind of makes you wonder what he was exactly up to. Now I quickly get dressed, which is not as easy as it sounds, due to being 67 and stiff early in the morning. I went to the front desk to be met by a wide-eyed young lady who seemed to be expecting me. I told her my name Mary Moore and room number 215. The rooms were booked under my daughter Mary Campbell. She said she was expecting me (ARE YOU SERIOUS) . She then went on to say the man in my room was at the wrong hotel. Now this future aerospace engineer, otherwise known as a spaceshot of a hotel clerk assured me I was in no danger obviously psychic abilities are her forte as she "looked at this intruders license and took his word for it that his mother was in room 215 " again reiterating I was in no danger. Thank God it wasn't a room with a young woman or a disabled person. By now I hope you see the HUGE problem I have with this. Fortunately for the clerk Angelique I thought I would go back to my room before my rage hit a new height and I lost it. Unfortunately for Angelique my daughter addressed the situation and was told to calm down no one was in danger, Angelique did end up in tears. One should never tell a daughter who is upset about her mother's safety to calm down. It never ends well. A manager was contacted. My daughter spoke to someone that identified himself as Reese the Regional manager who assured my daughter that this would be addressed and someone from corporate would be calling her, that never happened. He told her to get a Hiltons reward account and he would give her points for the stay, that never happened. Now I'm not saying that Hilton doesn't value it's customers but no follow-through and empty answers and no communication doesn't scream customer service or any real care or concern. My daughter has been given the runaround since this happened, which I think is strange since everyone she spoke to has a mother somewhere and seemed genuinely shocked that this occurred. So, I am writing to you because I do not have the patience or good graces my daughter has after weeks of disturbed sleep and total rage that this total lack of responsibility and safety for customers is in any way acceptable to any business. I do expect a reply to this Email not from some costumer service mouthpiece but from someone that does have some authority and can give myself and my daughter an explanation as why this happened and why we have been given the run around. I have stayed at Hilton several times and never had a problem but this experience and the lack of caring about senior citizens' safety is totally unacceptable. I have yet to discuss this incident publicly but that will be my next step if this is not addressed and we all know how social media, followers and local news love to run with a senior safety issue. Just saying. Expect to hear from you soon. Mary T. Moore This is the letter I sent to the CEO on April 3rd, no email no call no reply, First time I have been anywhere in 18 years and this happens and the hotel doesn't seem to care. I have not even mentioned the state of the room UGH.

While traveling on vacation we booked 1 night at the Home 2Suites in Columbus GA, May 30-31,…read moreMy husband thought it would be nice because it is a Hilton but upon entering the Room 120 there was an Oder and thought maybe there had been a dog in the room prior to us but no problem because I bring a cleaning bag just to touch up the toilet and counter tops just to make me feel more comfortable (I also bring my own sheets, blankets and pillows). As I began to wipe the sink counter and over to the light switch I noticed the wall was dirty so I wiped the spot on the wall when I noticed the wall was dirty and stained all the way down to the base boards. I moved to the toilet and the wall behind the toilet is nasty. I could not go that far into cleaning this bathroom so I cleaned the toilet and moved to the shower and when I tried to open the sliding glass doors there were stuck together on the track. Husband and I both tried moving the doors but was not working and as it's glass we decided to stop trying to avoid breaking the glass because at this point it was apparent we would have to literally yank these doors with all our strength and possibly break them sending glass all over and sending us to the hospital. After wiping the shower walls I turned on the shower faucet to rinse the cleaner the entire faucet fixture moved from side to side. This faucet is no longer attached to the wall. So we decided to just shower as quickly as possible because the shower doors are open and water was just spraying onto the floor so I put down towels and did not bother calling back to the desk for help because we called when we first got to the room and when we flushed the toilet, it began to overfill as if it was going to overflow and we are exhausted (we checked in @10 pm after driving for hours) and honestly what would they have done. Whoever cleaned or was "supposed" to clean this bathroom had to slide their body sideways into the shower like we did to even get in and clean because these doors are stuck in the track and are not moving which leads to believe they did not clean the shower. Moving to the bedroom I removed the hotel sheets and blanket and wiped the vinyl headboard with a wet cloth and was shocked to see the amount of dirt on the towel after wiping the headboard it was disgusting. I could literally see my handprint in dirt on the towel. Honestly I would have been more comfortable staying in a tent outside than in this room. When the baseboards of a room are filthy, that is a sign that it is not being well kept at all. We are totally shocked at the lack of maintenance and sanitation in your hotel. This was possibly the worst room I have ever booked in my life. This was definitely Not the Hilton Honors experience

Clean, convenient. Everyone was pleasant, room has…read moreeverything you need/want. Breakfast had variety, quality, and space was clean with long availability.

This is by far the worst hotel I have ever stayed at. The rooms are dirty, and the bathroom has a…read morestrong sewer odor. The cleanliness is unacceptable--I walked into my room to find what appeared to be feces on the bed sheets, which made me question whether the linens had even been changed. The housekeeping staff was also very unprofessional. One housekeeper in particular, Stephanie, was extremely rude. Staff members played loud music while working and were even walking around barefoot, which is not what you would expect in a professional hotel environment. To make matters worse, the air conditioning wasn't working, and the ice machine was out of service. Overall, this was a very disappointing experience. I would strongly recommend staying somewhere else and choosing a different hotel.

I booked ahead for a 2 night stay at the Candlewood Suites in Columbus, GA. When we arrived, the…read morefront desk worker informed us she was new and having trouble. She had paper printouts for guest check ins and couldnt find our information. It seemed odd to have paper prints in 2026, especially when we had booked online. After waiting for a long time, she gave us our room keys. When I scanned the key, someone screamed inside so I quickly shut the door. A woman opened it up in a panic and I informed her the front desk gave us keys to that room. We went back downstairs and the front desk worker was very confused and overwhelmed. She couldn't understand how the other people had been given our room. She also couldn't find another suite for us and proceeded to complain and rummage through the papers for awhile. Another guest tried to buy some drinks and toiletries and the front desk couldn't seem to ring them up properly. I called a different hotel and they were able to book me immediately for a room to accommodate my family. We told the front desk we were leaving and would contact corporate for the refund as she did not know how to process transactions at all, especially not a cancellation and refund (I had already been charged for the stay). Later that night, I contacted customer service for IHG Hotels and Resorts through their automated system. It took an hour before the representative could provide me a case number and let me know that management would call me the next day to resolve my issue. I never received a call and the charges for the room have not been refunded. Avoid this poorly managed hotel at all costs! They are at best, incredibly incompetent and at worst, predatory!

We were charged $400 for damages after being told we wouldn't be. During our stay, one of the…read morecurtains started falling from the ceiling--seemingly due to poor installation, as it was held by only a couple of screws. I reported it to the staff, who informed me that maintenance wouldn't be available for the next few days. Separately, one of my children accidentally damaged a shelf under the bathroom sink while trying to use it as a stool to brush his teeth. At checkout, I informed the front desk about both issues and asked what I needed to do to address them. I was told not to worry about it and was even encouraged to leave a good review. The following day, we were charged an additional $400. When my wife called to ask why, we were told it was for damages. We explained we had disclosed the issues before leaving and were told it wouldn't be a problem. Since then, we've attempted to contact the manager for four days with no luck--calls and messages have gone unanswered. The lack of communication and follow-through from staff and management has been frustrating. It's unacceptable to reassure a guest in person, then do the opposite once they leave. While the room was clean at check-in, the poor customer service and surprise charges overshadowed our stay.