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    Hampton Inn Joliet - I-55

    3.8 (26 reviews)
    ModerateHotels
    Open Open 24 hours

    Hampton Inn Joliet - I-55 Photos

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    we were moving, with a truck that would only take up 2 spots in the back of the hotel. manager told my husband " the hotel was booked up, he would have to park somewhere else" I went to talk to him, "then where do we park!?" "we will have to go to another hotel then!" he changed his mind, said we could. in the morning at 5:00 there was 50% of the parking still open , and a Dodge Ram with trailer taking up 8 parking spot alone!!!!! elevator didn't work! pool was closed (91 degrees outside) And we had NO SHOWER GEL TO WASH OURSELVES WITH. What's with garbage bags left outside rooms on the floor ALL night, smells up the hallways. Finally, from 11:00pm- 3:00am there were young adults going in and out of their rooms, talking loudly, laughing....got absolutely no sleep!!! and that's the only reason for my stay!!! for a good night SLEEP!!!!

    Horrible Hotel Stay! The hotel needed to be closed for renovation! The renovation workers were banging, drilling and talking loudly at 6 am every morning, even on Thanksgiving! The rooms were filthy and disgusting! Very unsanitary! I did not get the Hilton Honors Member treatment. The price I paid for this hotel stay did not match the experience! A homeless shelter is much cleaner than this hotel! I became sick staying in this hotel! I will NEVER stay at this hotel again!!!! Shame on you Hilton!!!

    A table rolls out so we could end are fancy Wendy's. Carry in. Lol
    Charlotte D.

    We walked in not expecting to get a Hotel tonight and Gabby was very pleasant. She hooked us up with a toothbrush, toothpaste, comb and water. Very nice! Rooms were all taped up showing they were clean really good. Thank you for your help.

    Selfie-mode at the Hampton Inn Joliet!
    Angel D.

    You know how the people make the places...well from our check In by one of the friendliest, most cheerful young ladies ever, I knew this was going to be a great stay. The level of professionalism and genuine welcome was outstanding. As we stood there, I noticed the other young lady had the same level of cheer and customer service. Our room was a king with a pull-out sofa for our son. He needed an extra blanket and they took care of that immediately. Room was cool and comfortable. We got a great night's sleep, and the next Morning as we were leaving, I was greeted by Amit!!! Talk about the cream on top. He made sure our stay was pleasant and even grabbed us snacks and a smoothie after breakfast hours. Who does that?! Amit that's who. In this age of crappy customer service and a shortage of kindness, the Hampton Inn in Joliet off of Mall Loop is a breath of fresh air. We would stay here in a heartbeat! Thanks, Amit and those sunrise smoothies were amazing!

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    10 years ago

    I loved their complimentary breakfast so much. Their facilities were very clean and neat. I can't wait to come back for their Jacuzzi room

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    Ask the Community - Hampton Inn Joliet - I-55

    Review Highlights - Hampton Inn Joliet - I-55

    Same layout, same number of floors and same rubber duckies waiting for you on the bed.

    Mentioned in 2 reviews

    Read more highlights

    Holiday Inn & Suites Joliet Southwest - King bed

    Holiday Inn & Suites Joliet Southwest

    (31 reviews)

    $$

    The company I work with hosted an event here and it was a great experience. The venue was lovely…read moreoverall and offered a very positive experience. Here are a few staff members I'd like to highlight that were absolute champs during our event. Anthony - this man was everywhere!!! From responding to urgent text messages asking for HVAC adjustments, to vacuuming the floor himself, to placing salad plates on the tables. Anthony was a huge help and consistently professional and reliable during our 2 days. It was a great pleasure to work with him. Karina - she was part of the serving/kitchen staff. Apologies for not remembering her title, but she was wonderful. It was evident that she took pride in her work and in getting things right. She was always on the move making appropriate adjustments and was always open and happy to take questions and/or requests with professionalism and grace. 2 Small negative comments 1. Conference room cleanliness - the conference floor/carpet needed to be vacuumed. NOTE: there was an event right before ours, but the made a bit of a mess on the floor and it looked a little unkept. Anthony himself did a lot of vacuuming for us to help clean up the main room. 2. HVAC - in the smaller meeting rooms, the HVAC was really loud and difficult to hear speakers over the noise. It also seemed difficult to get the air to those rooms turned off so the noise would stop during the speaker's time. Anthony did try multiple times to help in this area. The hotel stay was also pleasant - the room was clean and up-to-date. The gym was HUGE and had great equipment - weights and cardio machines facing the beautiful scenery outside. The outside of the hotel was also beautiful - a little pond and gas fire pit that's turned on in the evenings. The hotel restaurant was also wonderful - great food! And since our event used the in-house food, the food provided for our event was similar quality to what was served in the hotel restaurant. It was delicious! DISCLAIMER: This review contains my personal opinions only and does not reflect the opinions of the company I work with.

    Terrible customer service was denied access to the pool 15 min before checking out I love soaking…read morein the hot tub right before checking out , can't even get a complimentary water or breakfast , 0/10 on clean rooms and will not be staying here ever again Even asked is it ok if I just soak for 5 minutes I'll be out before 11 and she denied it she was so busy eating her burger from the terrible place next door

    Best Western Joliet Inn & Suites - Exterior

    Best Western Joliet Inn & Suites

    (34 reviews)

    $$

    Stayed at Best Western Joliet Inn & Suites recently and overall I'd say it's a decent budget stay…read moreif you're not expecting luxury. The lobby is actually pretty cozy when you walk in and they have a separate breakfast room with a daily menu posted for guests. I personally didn't try the breakfast during my stay, but it was a nice touch. They also have a pool, laundry machines available ($2 each, quarter style), products available for purchase in the laundry area, a snack/drink machine, and an ice maker. No fitness center though, so keep that in mind if that matters to you. There is also a $100 deposit required. One thing I do think people should know beforehand: the hotel uses well water. Some people may not care, but I definitely noticed it, especially in the shower and sink water. If you're a Diamond Select Rewards member they give you complimentary bottled water, which I appreciated. Staff was pleasant enough -- no issues, but nothing super memorable either lol. One thing I did find odd was the strict "no outside guests" rule. Parking is in the back and there's PLENTY of it, which was nice. My room itself was clean and the furniture wasn't in bad shape at all. Room came with a microwave, refrigerator, work desk, and a decent-sized 55" TV. Now for the downsides: the walls are EXTREMELY thin and there's a huge gap under the room doors, so you hear EVERYTHING. If you're a light sleeper, I honestly would not recommend staying here because it was busy and noisy even during the week. The bathtub is also very small, definitely not ideal if you enjoy soaking, and the shower curtain looked like it had seen better days. The towels were also pretty small and cheap feeling. Overall though, if you're in town on a budget, don't plan on spending a ton of time in the room, and just need somewhere convenient to stay, it gets the job done. Plus it's not far from the casino and several food spots.

    I rarely leave negative reviews, but my recent stay at Best Western, 4380 Enterprise Dr., Joliet,…read moredeserves one. I stayed 4 nights (close to $600) and had to extend my room for one more night due to an evening flight. I rebooked online and was hit with an unexpected $30 charge. When I asked for an explanation, the manager, Roy Patel, could not provide any written policy to justify the fee. I don't mind paying for good service, but this felt like unnecessary penny-pinching. Customer service was unhelpful and dismissive. For a brand that prides itself on hospitality, this was disappointing. Our company books hotels regularly for multiple road crews and spends thousands weekly. After this experience, we'll be taking our business elsewhere and advising our network to do the same. Transparency and customer service matter--sadly, this location failed on both.

    Hampton Inn Joliet - I-55 - hotels - Updated July 2026

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