If I could add 10 stars I would Nancy Schwartz we…read moreappreciate you so very much for letting my boyfriend and myself Stay and dry up in the library while it stopped raining and we dried our clothes. We were on a cross country motorcycle ride from California we were heading to Chicago Illinois and the weather changed on us.

I stayed here back in July and the hotel was great. Unfortunately the front desk staff was…read moreunwilling to help me with a billing issue after check out. I am a Hilton Honors Gold member and was told I would get a food and beverage credit automatically applied to my folio. Immediately after checking out I noticed the food and beverage credit was not applied so I asked the night auditor if he could fix it and he was not sure how to do it, so he said the assistant manager would have to do it once they arrived. After a week it was still not resolved so I called back and was told that the assistant manager would take care of it. After a few more weeks it was still unresolved and no one had contacted me with an update. I emailed the General Manager, Zaki Basalath, on August 19th and still have not heard back from anyone.

We were booked here August 13th, 2026 for a wedding because the bar was open until 2am. We thought…read moreit would be perfect for our of town guests after the rehearsal dinner to hang out and catch up at the bar. The bartender, Ricardo, shut down the bar at 10;30pm because he said he wasn't making enough money to stay open but offered to stay open if we paid him $100 per hour! We refused to pay him anything other than what we were tipping him to stay open because the bar was suppose to be open until 2am. Completely unprofessional! The hotel itself was nice and clean but the bartender was unprofessional. The next evening they had a woman bartender and she was fantastic!!

This was one of the most unsettling hotel experiences I've ever had. While I was in the shower, the…read moreheater in my room malfunctioned and filled the entire room with smoke. The fire alarm never went off, which is an extremely serious safety issue. I had my dog with me, and if I hadn't returned to the room quickly, things could have gone very badly. I immediately reported the issue to the front desk. They moved me to another room, but when I asked for reasonable compensation (like waiving the pet fee), the manager flat-out refused. No apology, no concern, no acknowledgment of the danger or inconvenience. Just "your compensation is a new room." A hotel with non-functioning fire alarms and faulty heating equipment should not be dismissing a situation like this. Their response showed zero accountability and zero concern for guest safety. I will not be staying here again, and I strongly recommend that management address their fire safety systems before someone gets seriously hurt.

The room was clean but carpeting worn and stained. Bed was comfy. The bathtub is dangerous as it…read morehad a slippery film of cleaning fluid. If sitting please make sure you have towel or mat as it is impossible to get on feet if a senior citizen. Have a cellphone nearby to call for help. No mat provided.

It was nice being greeted as we walked through the door. The night manager Janelle, and the night…read moreclerk precious were super nice. I had just told them we were asked to leave from a local establishment and they got us a room right away. I appreciate the compassion and understanding that Janelle and Precious showed us. I'm glad they made it easier for two disabled vets and a service dog to find a bed for the evening. Thank you for all of your help.

We stayed here while our house was for sale and we needed to clear out with our cats. This is a pet…read morefriendly spot. This location was less convenient for us than another hotel we stayed in during the moving process, though there are various stores and restaurants nearby. We had a disabled accessible room so it was one large space with a king bed, and this was actually more functional than the suite rooms we stayed in (also ADA accessible) elsewhere. The room "divider" was a hospital-room-style curtain that pulled out next to the bed. Elevators were the least sensory friendly I have ever encountered, with loud, high pitched dings (not fun for the cats). We utilized the pool while visiting, but parents should need the rule that unattended children cannot be there by themselves -- some kids came racing to the door (needs to be opened with key card) and banging on it so we would let them in (hell no! We are not going to be responsible for someone else's children. Finally as we were leaving they returned with their parents). Janitor also needed to clean in here as there was blood on the edge of the pool -- not sanitary. Breakfast was ok, nothing to write home about. I will say that despite signage in the elevator talking about "crafting your ultimate breakfast sandwich," the offering was premade Jimmy Dean type stuff. A lot of noise in the halls and lobby at this hotel. Ultimately, we did opt to stay elsewhere the next time.

This place has so much potential. It is clean and well design. The rooms are large and spacious…read more However The lack of regard for customers comfort I find unacceptable. All the runs are set to 75° which in the warm weather would be just fine but it's winter and I am an older person with her blood circulation is quite uncomfortable after a couple of some like adjusted it so that I could move the temperature. But the main reason we came to this location was for the indoor pool. Which every customer found two to enjoy. Most people came in and the temperature in the room and their foot or hand in the water and left. Should try to brave chill room and chill pool had to bum up any towels and wear coats while they children in the pool. My granddaughter is in Barrett and I decided to go to the room and get her. Beach family on this short time in the pool. My grandson is autistic will brave the temperature just so he could be under the water because he loves water. I tried several times the temperature, to avail. Manager simply was not interested in our comfort. He says that in our room to communicate with the front desk, not functioning properly the entire thing. And most importantly, the blackout blinds and bedroom, I initially operated, but when I try to let them down to go to bed and get a good night sleep that was not happening. I had to call the front desk for my cell phone. Ask someone tell me how to get them down, but there was no maintenance on site and did not know how to accomplish this so I did not hardly any sleep at all. And I'm not even going to go and see the drama that I went through when I initially check in and found room not handicap accessible and there were no handicap accessible available even though that is supposedly booked online. Suffice to say my reservation was not one that could be altered or adjusted north of council. So my only choice was to pay additional charges for a larger road they suffer. I can't wait to get out of here and go home with a voice of money and a crappy way to spend Thanksgiving.

The room was pretty nice until I noticed there were ants..(I included two pictures of some ants…read morecrawling around by the air conditioner). The breakfast food was alright nothing too special. The pool water looked odd, a little discolored/murky. The gym was well kept, had free weights, and machines. Almost forgot to mention that their little store is mostly overpriced snacks ($6 snickers bar...). I would describe this hotel as alright. The staff was very kind throughout the stay.

I just returned from a 4 day stay at the Home2 Suites with work in Joliet Plainfield and I was…read moreEXTREMELY happy with my stay. 1. Staff was very friendly, helpful and professional 2. Room was very comfortable with small kitchen like area -Full fridge, microwave, sink, etc... 3. Great work out room / area 4. EXCELLENT WATER PRESSURE 5. Hot chocolate station in lobby helped during the very cold weather. 6. Cool fireplace out front 7. Perfect temperature settings Located near many food options, I recommend and will be back next year. Thank you

Solid Hampton inn, I found the hotel common areas, room, and breakfast area to be clean and well…read morekept. Coffee service is left out all day but it's not really maintained as the coffee was just warm in the evening and during later hours. I did have to call the hotel to get someone to come out of the back room to check me in after waiting for too long.

I recently stayed here two nights on a business trip and it was fine. The room was clean and quiet…read more Access to conveniences like pharmacy, grocery store, and restaurants was good. And location related to Argonne National Laboratory is great (10 minutes to access gate). Also, I showed up very early (before noon) and asked if it was possible to check in early. No fuss, no extra charge, just a let me check if your room type is available. It was and the nice young lady checked me in and gave me a key. That is why this place is 4-stars and not just 3. I was exhausted from traveling and ready to just sit down and an easy early check-in let that happen.

On December 21st I checked in the hotel and a hold was place on my debit card for the duration of…read moreour stay in the amount of $1420. Seamless process. December 25, I started receiving notifications from my bank that the hotel was trying to process various amounts, and they were being declined. My initial thought that it a fraud attempt. Seeing that the $1420 was no longer in my account. Upon returning to the hotel, I stopped and asked what the issue was when I'd already paid. I was told that the system had charged by card $741 and was now attempting to charge the remaining balance of $540. Why? That's not the process. I'm well-traveled. Don't let the look fool you as I'm currently at another Marriot property as we speak. In addition, I do not have a charge on my card for $741; only the hold for $1420 which to this day (3rd) remains. Check out day comes and a forced charge of $540 was put through on my card leaving me with a negative balance of $540. The $1420 transaction is still pending, and my card is f'd up! There is no charge of $741 anywhere! To add salt to the wound, no apology has been given, no compensation, nothing. Unfortunately, as I was leaving one afternoon, the manager was apologizing to a customer that did not look like me for something that had taken place and was offering rewards points for their inconvenience. Terrible!

There is NO INTERNET at this location. They will say it has been down for a day or two but it has…read morenever worked. I complained to the customer service at 844-683-8959. The location has not notified upper management there is a problem. Are they not paying their bills? Are they lazy? Do not expect customer service here.

Terrible experience. We traveled here specifically so our daughter could enjoy the "indoor heated…read morepool" advertised on the website. Unfortunately, when we arrived, the pool was barely usable--at most around 50 degrees. When I asked the front desk if the temperature could be adjusted, I was told it was cold because of the weather outside, and nothing could be done. That response was both disappointing and unacceptable. Overall, this was a huge letdown and a complete waste of a trip. I would not recommend based on this experience.

Horrible Stay. Noise leaks out of the room into the hallway. Walls are thin. Bath tub squeaks…read more Hotel staff are inconsiderate and rude.

What could have been a terrible experience completely turned around because of the way the staff…read morehandled the situation. Things did not start off well, and I was honestly very frustrated. But the management team stepped in, listened, responded quickly, and did everything they could to make it right. That level of customer service matters. Anybody can apologize, but not every business takes real action to fix a problem and make a guest feel valued again. I left feeling genuinely cared for, and I appreciate the effort the team made to save the situation. Thank you.

What we were struck by most was the friendliness and helpfulness of the staff at the hotel. I…read morealways hope for this but the staff at this hotel were incredible. Specifically, Junior, a server in the restaurant. I've never met someone who worked so hard to make sure customers had a great experience. Incredibly friendly, great at anticipating customer needs and incredible work ethic! Love Junior! The facilities, location, proximity to the highway, cleanliness of the facility and the rooms were all very good. We will stay there again for sure!

We had a 5 night stay here and ended up with two different bookings/rooms as we needed to extend…read moreour stay. Double Queen (7th) and a Deluxe King room (8th). Modern decor with same size rooms, that said, the King room had a much more comfortable bed/mattress as well the smaller sofa vs chair made for a better lounge experience. Safe and mini fridge were standard with an impressive Gym. Various spa/massage options were available. In the not necessary but cool nevertheless category was a bathroom mirror TV. Also, liked the separate areas for shower and toilet. Another plus was the choice of restaurants attached to the Hotel-Zorba's lounge, Che Gita and Arista Cafe. We only got to try Arista and enjoyed the coffee. They have a good size lounge area with TV and workspace. Parking at their garage is complimentary and there was usually a spot open in the parking area in front of the hotel. Close to the downtown Naperville/West suburbs and about 50 minutes to Fulton market which worked for our trip. Service was friendly and engaged-Kelly helped with making our room change as smooth as possible given they were sold out of our original room type. They also have a car service for rides 10-15 minutes from the Hotel. Overall, solid option for a stay in the West Suburbs.

Janet at the font desk cannot handle any task without stress. She was completely flustered at the…read moresimplest question or request. She herself has an accent and she was making a fuss out of not being able to understand a couple of Asian travelers. Even said something to my husband who was helped after them that she couldn't understand them. We needed our suit that was delivered to the hotel and it was waiting at the front for us. She had to call someone over to help, turns out it was right behind the door next to her. "Oh I didn't know I was looking for a box" ‍ Also three days prior when Janet checked me in I left my name and number for the suit when it arrived to be called. I had to call the front desk and it could t be located for about 5 mins. OY VEY! Other than Janet, and the suit drama the hotel was very nice with a soaking tub