Recently worked with Hilton Garden Inn for our Wedding Room Block. HGI offers numerous incentives…read moreto couples getting married who utilize their hotel. We worked with Nancy Schwartz who did a phenomenal job taking care of us behind the scenes, responding promptly to emails, and making sure our weekend went off without a hitch! The hotels lobby is very spacious. Rooms were extremely clean. We loved the mini fridge and Keurig set up in each room. Additionally, the location of this hotel is right off I-55 and has TONS nearby for food, activities, and drinks. Overall notes below... -Booking 20+ rooms gives couple one free night stay. -Booking 20+ rooms gives couple access to their 14 person shuttle for a total of 4 trips free of charge. -Accommodates and handles giving out Wedding Welcome bags to guests in room block. -Discounted rates of $120 per night during room block stay. -Plated and Breakfast Buffet offered each morning for $15 per guest. -Check in at 3pm and check out at noon. -Lobby Bar hours can be extended for couple's guest with small fee. Only drawback we encountered was guests who called to book a room instead of on our link, had a more difficult time working with staff.

If I could add 10 stars I would Nancy Schwartz we…read moreappreciate you so very much for letting my boyfriend and myself Stay and dry up in the library while it stopped raining and we dried our clothes. We were on a cross country motorcycle ride from California we were heading to Chicago Illinois and the weather changed on us.

My friend and I went to the bar inside this hotel and we had such a great time. I wish I caught the…read morebartender's name because she was incredibly sweet and made some really delicious drinks. The food was amazing too! The whole vibe was just right--everyone was minding their business and enjoying themselves. We even sat outside for a bit, and the soft chairs were so comfortable, it made the experience even better. We were really just relaxing and enjoying every moment. I'm not sure about the rooms, but based on everything else, I'd definitely recommend this place. It's perfect for anyone who just wants to grab a drink and enjoy the atmosphere without booking a room. I'll for sure be coming back!!

they always have wifi issues and the if there's a storm don't expect your tv to work cause it won't…read morebe fixed till 2 weeks later

Came here my wife and kids because they have a pool. We couldn't enjoy it because of the chlorine…read morelevels was so high it burned our eyes from just being in the pool room. The water gave my faswim ware bleach stains when I spoke to the manager they didn't care. We wanted to stay in and relax while the kids enjoyed the pool we couldn't do that we had to leave and find a local activity instead. My room had a pull out couch the extra blankets and pillows were not clean it had hairs and blood stains.

Checked in to the holiday inn excited for our weekend trip to Chicago. The lobby area is style of…read morebusiness modern but the motif works. Fully stocked snack station. Pleasant staff. Amenities include a gym, pool, and spa. Our room was very clean, spacious and warm!!! It's freezing in Chicago lol. Bed is super comfy!! The cable package left much to be desired; unless you're super into pbs documentaries and bbc lol. Otherwise, they definitely can do better

We stayed here while our house was for sale and we needed to clear out with our cats. This is a pet…read morefriendly spot. This location was less convenient for us than another hotel we stayed in during the moving process, though there are various stores and restaurants nearby. We had a disabled accessible room so it was one large space with a king bed, and this was actually more functional than the suite rooms we stayed in (also ADA accessible) elsewhere. The room "divider" was a hospital-room-style curtain that pulled out next to the bed. Elevators were the least sensory friendly I have ever encountered, with loud, high pitched dings (not fun for the cats). We utilized the pool while visiting, but parents should need the rule that unattended children cannot be there by themselves -- some kids came racing to the door (needs to be opened with key card) and banging on it so we would let them in (hell no! We are not going to be responsible for someone else's children. Finally as we were leaving they returned with their parents). Janitor also needed to clean in here as there was blood on the edge of the pool -- not sanitary. Breakfast was ok, nothing to write home about. I will say that despite signage in the elevator talking about "crafting your ultimate breakfast sandwich," the offering was premade Jimmy Dean type stuff. A lot of noise in the halls and lobby at this hotel. Ultimately, we did opt to stay elsewhere the next time.

This place has so much potential. It is clean and well design. The rooms are large and spacious…read more However The lack of regard for customers comfort I find unacceptable. All the runs are set to 75° which in the warm weather would be just fine but it's winter and I am an older person with her blood circulation is quite uncomfortable after a couple of some like adjusted it so that I could move the temperature. But the main reason we came to this location was for the indoor pool. Which every customer found two to enjoy. Most people came in and the temperature in the room and their foot or hand in the water and left. Should try to brave chill room and chill pool had to bum up any towels and wear coats while they children in the pool. My granddaughter is in Barrett and I decided to go to the room and get her. Beach family on this short time in the pool. My grandson is autistic will brave the temperature just so he could be under the water because he loves water. I tried several times the temperature, to avail. Manager simply was not interested in our comfort. He says that in our room to communicate with the front desk, not functioning properly the entire thing. And most importantly, the blackout blinds and bedroom, I initially operated, but when I try to let them down to go to bed and get a good night sleep that was not happening. I had to call the front desk for my cell phone. Ask someone tell me how to get them down, but there was no maintenance on site and did not know how to accomplish this so I did not hardly any sleep at all. And I'm not even going to go and see the drama that I went through when I initially check in and found room not handicap accessible and there were no handicap accessible available even though that is supposedly booked online. Suffice to say my reservation was not one that could be altered or adjusted north of council. So my only choice was to pay additional charges for a larger road they suffer. I can't wait to get out of here and go home with a voice of money and a crappy way to spend Thanksgiving.

The room was pretty nice until I noticed there were ants..(I included two pictures of some ants…read morecrawling around by the air conditioner). The breakfast food was alright nothing too special. The pool water looked odd, a little discolored/murky. The gym was well kept, had free weights, and machines. Almost forgot to mention that their little store is mostly overpriced snacks ($6 snickers bar...). I would describe this hotel as alright. The staff was very kind throughout the stay.

I just returned from a 4 day stay at the Home2 Suites with work in Joliet Plainfield and I was…read moreEXTREMELY happy with my stay. 1. Staff was very friendly, helpful and professional 2. Room was very comfortable with small kitchen like area -Full fridge, microwave, sink, etc... 3. Great work out room / area 4. EXCELLENT WATER PRESSURE 5. Hot chocolate station in lobby helped during the very cold weather. 6. Cool fireplace out front 7. Perfect temperature settings Located near many food options, I recommend and will be back next year. Thank you

I recently stayed here two nights on a business trip and it was fine. The room was clean and quiet…read more Access to conveniences like pharmacy, grocery store, and restaurants was good. And location related to Argonne National Laboratory is great (10 minutes to access gate). Also, I showed up very early (before noon) and asked if it was possible to check in early. No fuss, no extra charge, just a let me check if your room type is available. It was and the nice young lady checked me in and gave me a key. That is why this place is 4-stars and not just 3. I was exhausted from traveling and ready to just sit down and an easy early check-in let that happen.

Solid Hampton inn, I found the hotel common areas, room, and breakfast area to be clean and well…read morekept. Coffee service is left out all day but it's not really maintained as the coffee was just warm in the evening and during later hours. I did have to call the hotel to get someone to come out of the back room to check me in after waiting for too long.

On December 21st I checked in the hotel and a hold was place on my debit card for the duration of…read moreour stay in the amount of $1420. Seamless process. December 25, I started receiving notifications from my bank that the hotel was trying to process various amounts, and they were being declined. My initial thought that it a fraud attempt. Seeing that the $1420 was no longer in my account. Upon returning to the hotel, I stopped and asked what the issue was when I'd already paid. I was told that the system had charged by card $741 and was now attempting to charge the remaining balance of $540. Why? That's not the process. I'm well-traveled. Don't let the look fool you as I'm currently at another Marriot property as we speak. In addition, I do not have a charge on my card for $741; only the hold for $1420 which to this day (3rd) remains. Check out day comes and a forced charge of $540 was put through on my card leaving me with a negative balance of $540. The $1420 transaction is still pending, and my card is f'd up! There is no charge of $741 anywhere! To add salt to the wound, no apology has been given, no compensation, nothing. Unfortunately, as I was leaving one afternoon, the manager was apologizing to a customer that did not look like me for something that had taken place and was offering rewards points for their inconvenience. Terrible!

There is NO INTERNET at this location. They will say it has been down for a day or two but it has…read morenever worked. I complained to the customer service at 844-683-8959. The location has not notified upper management there is a problem. Are they not paying their bills? Are they lazy? Do not expect customer service here.

Terrible experience. We traveled here specifically so our daughter could enjoy the "indoor heated…read morepool" advertised on the website. Unfortunately, when we arrived, the pool was barely usable--at most around 50 degrees. When I asked the front desk if the temperature could be adjusted, I was told it was cold because of the weather outside, and nothing could be done. That response was both disappointing and unacceptable. Overall, this was a huge letdown and a complete waste of a trip. I would not recommend based on this experience.

Horrible Stay. Noise leaks out of the room into the hallway. Walls are thin. Bath tub squeaks…read more Hotel staff are inconsiderate and rude.

What could have been a terrible experience completely turned around because of the way the staff…read morehandled the situation. Things did not start off well, and I was honestly very frustrated. But the management team stepped in, listened, responded quickly, and did everything they could to make it right. That level of customer service matters. Anybody can apologize, but not every business takes real action to fix a problem and make a guest feel valued again. I left feeling genuinely cared for, and I appreciate the effort the team made to save the situation. Thank you.

What we were struck by most was the friendliness and helpfulness of the staff at the hotel. I…read morealways hope for this but the staff at this hotel were incredible. Specifically, Junior, a server in the restaurant. I've never met someone who worked so hard to make sure customers had a great experience. Incredibly friendly, great at anticipating customer needs and incredible work ethic! Love Junior! The facilities, location, proximity to the highway, cleanliness of the facility and the rooms were all very good. We will stay there again for sure!

Very good place to stay, mini restaurant inside is good also. Highly recommended this hotelread more

Janet at the font desk cannot handle any task without stress. She was completely flustered at the…read moresimplest question or request. She herself has an accent and she was making a fuss out of not being able to understand a couple of Asian travelers. Even said something to my husband who was helped after them that she couldn't understand them. We needed our suit that was delivered to the hotel and it was waiting at the front for us. She had to call someone over to help, turns out it was right behind the door next to her. "Oh I didn't know I was looking for a box" ‍ Also three days prior when Janet checked me in I left my name and number for the suit when it arrived to be called. I had to call the front desk and it could t be located for about 5 mins. OY VEY! Other than Janet, and the suit drama the hotel was very nice with a soaking tub