The room was pretty nice until I noticed there were ants..(I included two pictures of some ants…read morecrawling around by the air conditioner). The breakfast food was alright nothing too special. The pool water looked odd, a little discolored/murky. The gym was well kept, had free weights, and machines. Almost forgot to mention that their little store is mostly overpriced snacks ($6 snickers bar...). I would describe this hotel as alright. The staff was very kind throughout the stay.

I just returned from a 4 day stay at the Home2 Suites with work in Joliet Plainfield and I was…read moreEXTREMELY happy with my stay. 1. Staff was very friendly, helpful and professional 2. Room was very comfortable with small kitchen like area -Full fridge, microwave, sink, etc... 3. Great work out room / area 4. EXCELLENT WATER PRESSURE 5. Hot chocolate station in lobby helped during the very cold weather. 6. Cool fireplace out front 7. Perfect temperature settings Located near many food options, I recommend and will be back next year. Thank you

This hotel met all our standards plus more. The staff was incredible, they were helpful and nice…read more The hotel was clean as well. Free breakfast is always a plus too. We will be back. Thank you for the stay.

This is a fantastic little hotel. The hospitality was amazing. We stayed here with a group of 13…read morefor the bubble run. The women at the front desk was so friendly and helpful. They went above and beyond to be kind and make sure we had a good stay. The free breakfast was nice. The pool was nice. The room was clean and nice. No complaints at all.

They had outside restaurants for families but closed at 9. The torta combo is superb i recommend…read morethe plantains as the side. It comes with chimichuri that is so tasty i got the asada with poblano and avocado. I loved the players club workers.

This place is more of a two and a half star place to be honest and my review is solely based off of…read morethe parking garage and being at the casino itself. Parking was easy but it has a really tight turn to make upon entering the parking garage. Getting to the casino is easy since it's on the second floor portion of the building. Security was very friendly and it was very easy to get through without any hassle. The games itself were pretty lackluster but the party that I was with was winning big time (but then again I didn't know how much they truly lost) the bartender was pretty quiet but he was very quick and efficient. This place is still pretty busy late at night. I do feel like the casino itself is a bit outdated unfortunately and it is in need of a remodel. Overall, i thought it was a below average Casino experience.

There is no or even though there is one listed on their website. Also, the pool is empty of so…read moretechnically they're not lying about the pool even though you swim in it and I guess technically they're not lying about the and bar because it is in the building, however it is closed permanently

Good place very friendly stuff very nice people. I was there. It was nice. I went with me and my…read morefamily. It was really nice and nice people and nice stuff and nice stuff.

Clean and neat, no odors and well maintained. As you know, you never know what you can expect from…read moreone franchisee to another. But, this is one of the better ones. Checking in / out was a breeze and the staff was friendly and welcoming.

Love the rubber ducks- nice touch. The property is a bit on the older side, and definitely can use…read moresome update, but overall a fine experience. Saw two random people (arrived 1 by 1) walked into the breakfast area and grabbed food and left.

The company I work with hosted an event here and it was a great experience. The venue was lovely…read moreoverall and offered a very positive experience. Here are a few staff members I'd like to highlight that were absolute champs during our event. Anthony - this man was everywhere!!! From responding to urgent text messages asking for HVAC adjustments, to vacuuming the floor himself, to placing salad plates on the tables. Anthony was a huge help and consistently professional and reliable during our 2 days. It was a great pleasure to work with him. Karina - she was part of the serving/kitchen staff. Apologies for not remembering her title, but she was wonderful. It was evident that she took pride in her work and in getting things right. She was always on the move making appropriate adjustments and was always open and happy to take questions and/or requests with professionalism and grace. 2 Small negative comments 1. Conference room cleanliness - the conference floor/carpet needed to be vacuumed. NOTE: there was an event right before ours, but the made a bit of a mess on the floor and it looked a little unkept. Anthony himself did a lot of vacuuming for us to help clean up the main room. 2. HVAC - in the smaller meeting rooms, the HVAC was really loud and difficult to hear speakers over the noise. It also seemed difficult to get the air to those rooms turned off so the noise would stop during the speaker's time. Anthony did try multiple times to help in this area. The hotel stay was also pleasant - the room was clean and up-to-date. The gym was HUGE and had great equipment - weights and cardio machines facing the beautiful scenery outside. The outside of the hotel was also beautiful - a little pond and gas fire pit that's turned on in the evenings. The hotel restaurant was also wonderful - great food! And since our event used the in-house food, the food provided for our event was similar quality to what was served in the hotel restaurant. It was delicious! DISCLAIMER: This review contains my personal opinions only and does not reflect the opinions of the company I work with.

Was a nice enough stay. Very nice pool/sauna/hot tub. Great bed, pillows, and linens. Only thing is…read morewe stayed Sunday night. Enjoyed it enough to stay another night, but they jacked the rate up by $50. Not really appreciated. Probably won't go back because of this practice.

Stayed at Best Western Joliet Inn & Suites recently and overall I'd say it's a decent budget stay…read moreif you're not expecting luxury. The lobby is actually pretty cozy when you walk in and they have a separate breakfast room with a daily menu posted for guests. I personally didn't try the breakfast during my stay, but it was a nice touch. They also have a pool, laundry machines available ($2 each, quarter style), products available for purchase in the laundry area, a snack/drink machine, and an ice maker. No fitness center though, so keep that in mind if that matters to you. There is also a $100 deposit required. One thing I do think people should know beforehand: the hotel uses well water. Some people may not care, but I definitely noticed it, especially in the shower and sink water. If you're a Diamond Select Rewards member they give you complimentary bottled water, which I appreciated. Staff was pleasant enough -- no issues, but nothing super memorable either lol. One thing I did find odd was the strict "no outside guests" rule. Parking is in the back and there's PLENTY of it, which was nice. My room itself was clean and the furniture wasn't in bad shape at all. Room came with a microwave, refrigerator, work desk, and a decent-sized 55" TV. Now for the downsides: the walls are EXTREMELY thin and there's a huge gap under the room doors, so you hear EVERYTHING. If you're a light sleeper, I honestly would not recommend staying here because it was busy and noisy even during the week. The bathtub is also very small, definitely not ideal if you enjoy soaking, and the shower curtain looked like it had seen better days. The towels were also pretty small and cheap feeling. Overall though, if you're in town on a budget, don't plan on spending a ton of time in the room, and just need somewhere convenient to stay, it gets the job done. Plus it's not far from the casino and several food spots.

I rarely leave negative reviews, but my recent stay at Best Western, 4380 Enterprise Dr., Joliet,…read moredeserves one. I stayed 4 nights (close to $600) and had to extend my room for one more night due to an evening flight. I rebooked online and was hit with an unexpected $30 charge. When I asked for an explanation, the manager, Roy Patel, could not provide any written policy to justify the fee. I don't mind paying for good service, but this felt like unnecessary penny-pinching. Customer service was unhelpful and dismissive. For a brand that prides itself on hospitality, this was disappointing. Our company books hotels regularly for multiple road crews and spends thousands weekly. After this experience, we'll be taking our business elsewhere and advising our network to do the same. Transparency and customer service matter--sadly, this location failed on both.

It was nice being greeted as we walked through the door. The night manager Janelle, and the night…read moreclerk precious were super nice. I had just told them we were asked to leave from a local establishment and they got us a room right away. I appreciate the compassion and understanding that Janelle and Precious showed us. I'm glad they made it easier for two disabled vets and a service dog to find a bed for the evening. Thank you for all of your help.

Came here my wife and kids because they have a pool. We couldn't enjoy it because of the chlorine…read morelevels was so high it burned our eyes from just being in the pool room. The water gave my faswim ware bleach stains when I spoke to the manager they didn't care. We wanted to stay in and relax while the kids enjoyed the pool we couldn't do that we had to leave and find a local activity instead. My room had a pull out couch the extra blankets and pillows were not clean it had hairs and blood stains.

We are traveling Route 66. This Motel isn't listed on the App or in the EZ-Guide. Our friends who…read morerace at the Joliet Route 66 Speedway and they have stayed here many times. It is very quiet place. Rooms are clean and beds are very comfortable. It is old school hotel from the 1950's. The staff was very friendly too. Wish they still had a pool that would have really made our stay unique. I highly recommend the Manor Motel in Channahon, Illinois just off I-55 and sitting along side Route 66!

Horrible we stayed here the beginning of March it wasn't to to bad. The rooms could use a very deep…read morecleaning. We decided to come back a second time but never again. My boyfriend pointed out a bug on the bed. Yes it was a bed bug!!! We only used one bed I turned the other bed covers down to look at the sheets,low and behold the sheets had other peoples hair on them. NEVER AGAIN!!!!!!! I would steer clear of this run down place.

Very clean room, friendly staff, and comfortable beds. Breakfast had many choices, very good…read more Would recommend staying there!

This hotel is definitely interesting. Me and my family had our rooms switched twice, due to the…read morefirst room having dirty sheets and the bed itself having stains, along with that, the refrigerator wouldn't work. Now the second room was better stain wise, some small stains here and there on the actual bed, but the blankets and sheets were clean, but then, my mom noticed something when we were heading off to bed, an insect. She says it's a roach, I personally didn't know whether or not it was a roach, because it was quite small. This hotel gets one star due to the horrible rooms, AND the loud slamming doors and talking through the night. Upstairs smells of marijuana, which management can't but also can control their guests and correcting them. On a better note, the pool was of size and clean. The pool was the only decent thing of this hotel.