I made a reservation and it was quick and painless. I also requested a coffee machine in the room…read morebecause now every room comes without one due to a policy change. When I checked in and came to my room, I found that a blue Holiday Inn Express bag was sitting on a table with the coffee machine, cups, some coffee pods (no decaffeinated options), and stirrer and sugar packages.

The soap, shampoo and conditioner trio in the shower did not work. Had to take the entire thing…read moreapart to get any shampoo or body wash, Room smelled like smoke and was supposed to be a non-smoking room. I just got off the phone with the direct hotel staff there after being charged for incidentals we never purchased, and when I explained my situation, I was constantly interrupted, though I was polite and then after being told there was nothing they could do I was hung up on. When reserving the room I was told I was speaking with direct hotel staff when I made the reservation... explicitly. No 800 number no 888 number. They had no And the number I called was listed for the hotel itself... Not a travel agent, yet when we got there I learned that somehow my reservation had been booked through Expedia..this seems minimally to be false advertising, particularly since I was told I was speaking with the hotel staff themselves. The rude hotel staff informed me that the hotel itself only got $107 for my room, about $50 too much in my opinion. Here was our "suite" No tissues at all - or extra toilet paper, lighting extremely poor, no bath mat or hand towels, one skinny batb towel. We were told we were in a suite. No, it was very much a standard room not a suite...yet we were charged and paid for a suite, even though I specifically asked for an available room instead.... The hotel was not fully booked, so there were rooms available. And i am a member of the Hilton Club? Hate to see how they behave toward the general public coming in for a room. When we arrived at breakfast at 7:45 Monday there were no beverages except for coffee, ...no juices ....or milk, or ...Even water... with the exception of coffee. The assistant said we could buy juice if we wanted to ! Sausage undercooked, very few choices of anything to eat at all. So what could improve? Everything!

If you are looking for a clean, quiet hotel you will be happy here…read more The entire hotel was very clean: The lobby, the hallway, elevator, fitness center, and breakfast area. My room was nicely arranged, and had plenty of electrical outlets and USB ports. The bathroom was bright and clean and the shower was wonderful. Breakfast was much better than average for a free breakfast. There weee options for vegetarians, vegans, and gluten free guests. The spinach and Swiss cheese quiches were excellent. Oatmilk was available as well. The breakfast attendant was keeping everything clean, and all the food was hot and fresh. I will definitely plan on staying here the next time I am traveling or working in this area. I

I decided to stay here because the last time I was in the area I wasn't impressed with the sister…read moreproperty in Corbin. The room was clean and comfortable. The check-in employee was very nice and explained the hotel offerings. The room numbering made me do a double take because, well, just look at the picture. My room was on the backside of the hotel next to the trampoline park. I didn't get a good night's sleep since they were playing loud music throughout the night. If you stay here, ask for a room that is on the front of the hotel since I think that would be much more quieter. I booked my reservation on Hotels.com and redeemed one of my reward nights and paid less than $5 in tax and fees to say here for the night. Upon check-in I provided my credit card for any incidentals. Upon check-out I was told I was good to go since I've already prepaid. I get home and look at my credit card statement to see I was charged a full night instead of the incidental charge. I called the hotel and was told a new employee made a mistake and would reverse the charge. That's fine, mistakes happen but it's now been a month and the charge still hasn't been reversed. 2 stars because of loudness and poor customer service regarding my credit card statement.

When I drove in to this hotel, I found that one of the best things for a traveler, about this…read morehotel, was that it has access to Slim Chickens and Starbucks within walking distance. Holiday Inn Express and the Baymont Inn, on either side do not have this. Well, the Holiday Inn Express does have Frisch's. The Baymont Inn has no restaurants close to it. I also found that it was tough to find an entrance upon driving in from a got dang u turn because London, KY apparently forgot to make a turn lane to be able to access the entry for this hotel (bad urban planning). There was a Starbucks planted right in front of it and the signage was hard to follow. When I checked in, I was directed to my room which was a wheelchair accessible one. I did ask for a king bed room though. I wanted to use the coffee machine, but found the filter too small and so I had to go to the front desk and show the receptionist how it would fall off. The cookies near the entrance (I think they are set out for guests at around 4 p.m. everyday) are good and it is great that they have a sign stating to use the tongs, but no napkins. How much do you think little kids would touch the tongs after picking up the cookie out of the box? This was fixed when I inquired about napkins. I was eating the cookie on Kleenex! Lol. I then asked for tea because a Best Western I stayed at before had a variety of teas. The only issue? No decaf tea (Chamomile, Peppermint, etc.). Still a good variety, they have many different brands of black tea and even green tea with pomegranate. I am hoping to try it tomorrow. The bathroom is kind of gross, the shower walls are browning and it looks like an area in a slaughterhouse where one could shower a bovine of sorts. O_o. I am probably putting down towels tomorrow on the tile and taking my shower, stepping on them (I ended up doing this for my stay). All in all, I can see why the reviews are stating that this hotel is not quite there. It can become a little bit more with some bit of updating. I am just glad that my employer is paying for it. $100 for something like a Motel 6 or Super 8 type quality.... The cable package they had was great, Travel channel and History channel. I have shows on those two channels that come on on certain days that I cannot usually watch at home because of antenna t.v. and so it is nice if I have access to these channels while on business. For international guests, they have Willow, a cricket (sports) channel. Their pen is really nice. Some hotels have done away with the whole free pen and note pad in the rooms. I am glad this hotel is still keeping that tradition and that too, a Choice Hotel that bought out a Radisson hotel. The pen actually has Country Inn & Suites by Radisson. How cool is that? I added that to my hotel pen collection. 7/29 Had the breakfast and it was just okay. It definitely was better than hotels, which I have been to, that only have packaged baked goods. The hot food was biscuits and gravy (giving somewhat of the country vibe). Against Holiday Inn in the area, the Holiday Inn offers biscuits and gravy and sausage links as well along with omelets. Maybe they could do what Europe hotels do and put out cold cut ham slices? That would be unique. No hotels in KY, from the ones I have been to, has done that. Wednesday 7/30 WELL I WAS TAKEN BY SURPRISE! Breakfast today: Omelet with ham cubes, some sort of green vegetable garnish and cheese, French toast sticks, and sausage links. So apparently, this hotel just rotates their breakfast, not what I had initially thought. I thought I would be having biscuit and gravy for my three day stay. Definitely bumps this place up a star. I wonder what this place is going to serve tomorrow. Stay tuned! Thursday 7/31 Breakfast today: Scrambled eggs (egg beater yellow kind), sausage links, and hash rounds (more like hash polygons). The only suggestion I would make with the breakfast rotation is to maybe switch out sausage with bacon. Maybe they do that on Friday, Saturday, Sunday or Monday? I do not know. Having the same breakfast meat twice is kind of redundant.

My family and I stayed here for 1 night while traveling to my home state to visit family in…read moreOctober of 2023. The location was great because it was next to the interstate. However, the area was questionable. The hotel staff were friendly and polite. The hotel room was average in cleanliness for this quality of hotel. They were pet friendly but the pet area was dark and kind of sketchy. The breakfast was below average. I would stay here again but only if passing through and if it was for 1 night.

Very disappointed in this hotel! Staff were all very helpful…read moreand kind. While quick access off 75, hotel was dirty and even had mold. So very sad. Always been faithful stayers at Choice Hotel properties but think we will be finding other options in places to say.

excellent stay, I went to London for my grandfather's funeral, I was there for 3 days and my first…read moretime ever to the area so I didn't know anyone or where anything was or what was even in the town and I had lost my phone so I had no way of looking anything up or no gps to help me. Staff was all very friendly and welcoming. Christie, The front desk attendant was so very helpful with everything. Anytime I ask her for something or about something she took care of it and she made me a list of several places I had ask about and also of places to eat with phone numbers and directions. Convenient locationI also. enjoyed my stay and will stay there again if I am ever back that way again or close. Thanks, RG

I don't remember much about my stay there, which is a good thing - for being next to the highway,…read moreBaymont is quiet. They have both indoor and outdoor rooms here - indoor being second floor. Since I got there on a Sunday night, they had plenty to spare and were happy to put me upstairs. A nice breakfast layout to send you off in the morning, even by Wyndham standards. A little confusing to get to (have to U-turn onto 192 West, and then stay all the way to the left when you enter despite a lack of signs), but that's about the only flaw I can point to.

The ac unit is held together with duct tape. The furniture looks like they bought it used from a…read morecollege frat house. The pillows look they came from a box of chicklet gum. What a dump

Clean comfortable bed. Kind staff. Accepted our dog stay…read more Free breakfast. Good rate.

On May 6th we checked in to this hotel because pets stay free thought for sure this could be bad…read more So far from the truth this hotel is amazing their pet policy 2nd to none and the hotel is immaculate. We were only gonna stay for a week while trying to buy a home in the London area. The first week came and gone and now 7 weeks later we are still here. Redroof I 75 london is one of the best run hotels I've ever stayed in including $500 to $1000 dollar a night suites. The staff is amazing and the General Manager Roger is a top notch guy and our stay here has been very pleasant! I love the location it is off the road and has only one way in which makes it extremely safe. So close to everything makes it a bonus. I would highly recommend this hotel if you are traveling with your fur baby the really make you feel at home. Thank you Roger,Tim and the whole staff at Redroof london I-75

If I could give 0 stars I would. The only positive is the grounds are clean pool wsd nice and…read moreemployees at check I'm was great. Now for the bad beds very uncomfortable. Ac did not work half the time room would be hot than cold. The chair at the desk split causing injury to my husband. Dead roaches in room. Told the. We had to Leave a day early due to my husband injury. Accused us of checking in on the 13 when we checked In on the 14th. Refused to refund . Very dishonest establishment. WOULD NOT RECOMMEND AT ALL.

Our family has held family reunions for 20 years here. NEVER AGAIN! Half of the items in the room…read morewere broken and/or did not work. We were not able to use the pool because of nonguests paying to use the pool and we were kicked out of the outdoors area because a party had rented the space that is included in the stay! We were made to leave 30 minutes before the party and the girl that worked in the office was extremely rude with a horrible attitude. All of us and our extended family will be going somewhere else from now on!

This was a friendly, comfortable, affordable stop for a good night's sleep during a holiday road…read moretrip to the Carolinas. Generous free breakfast offerings to boot! What truly set it apart, though, was the kind and attentive call we got from their staff member Jessica after I left my winter coat behind in the room. I was so grateful for her concern, and for housekeeping to have turned in my forgotten item to the front desk. Without hesitation Jessica agreed to ship my coat back to my home address and put some very important items from the pocket in a separate bag to keep them safe. Thank you London, Kentucky Microtel, but above all thank you to the hardworking staff and to Jessica for saving our holiday!! Very grateful for their customer care and know we picked the right place to hang our hats for a night.

Hotel rooms were clean, beds comfortable, and had mini fridge and a microwave…read more Breakfast was lacking. Eggs way overcooked, potatoes undercooked, and sausage was okay. If you prefer boxed cereals that was available. Coffee was the best and very good. Overall, stay for price and eat breakfast elsewhere.

Do not come here there is bed bugs in room 111 and 205 I I would give a 0 star if it was optional.read more

For starters I would never give 5 stars to a Quality Inn. Only 3 or fewer. This one has seen better…read moredays. The people were friendly. The breakfast was the standard fare for this chain. Only real issue was the bed. The mattress was sub-par. The room, while maintained, could probably use an update.