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    Hampton Inn Rome

    3.7 (19 reviews)
    ModerateHotels
    Open Open 24 hours

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    Useless manager
    Anna M.

    HORRIBLE TERRIBLE PLACE TO STAY!! I checked in the morning 9/9/2024 about 11am....I dropped my bags off at my room and quickly headed out to class. When I came back to my room after class, i noticed my BATHROOM WAS DIRTY. there was hair all over the walls and in the bathtub. The wall has food splattered all on it, the chair has dried tomato sauce on it, ants crawling up the walls and on the desk. I called the Front desk spoke with Corrine, as per Corrine came downstairs and she will switch my room. I gathered my belongings and went to the front desk....now. Corrine told me there's no rooms, I asked to speak to a supervisor who is Courtney Lugg but Courtney refused to speak with me. I asked Corrine for the contact information for the general manager or director, her boss.... As per Corrine she is on maternity leave then I asked for an email or card she said I don't have it, you have to speak with Courtney or call Hilton. So basically I am suppose to sleep in a filthy dirty, nasty room smh. As per Corrine it's not her problem. This is terrible customer service from the manager down to the front desk employee. Just disgusting, don't stay here. I called Hilton to open an investigation because this is unacceptable.

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    Ask the Community - Hampton Inn Rome

    Review Highlights - Hampton Inn Rome

    Clean, and the A/C works great!

    Mentioned in 2 reviews

    Read more highlights

    Ramada by Wyndham Rome/Verona

    Ramada by Wyndham Rome/Verona

    (10 reviews)

    Absolute disgrace. The property is externally scary; I stayed because my room was clean enough…read more However the next day I got back from work and the room hadn't been cleaned. Called the desk, they said the cleaning staff was gone for the day, and gave me some towels. The next day I got back and my key didn't work. The office fixed that, I went to my room and it hadn't been cleaned AGAIN. I packed up and left. Unbelievable to me why Windham allows this property to continue to use its name.

    When we arrived at the hotel on our bicycles, the hotel looked abandoned. The outside was clad in…read morecracked battleship grey stucco and weeds. Interior signage was damaged. The windows-- someone needs to discover what Windex is. We noticed the Denny's Restaurant prominently shown in the photos has long vacated this property. A nice "For Rent" sign flanked by patches of weeds next to the flagship Ramada sign might as well have been a giant red flag. The photos on the website are GROSS misrepresentations. Spend more time cleaning, and less time mastering PhotoShop. The desk attendant put our bikes in the balmy defunct Denny's. This hotel is filthy. I cannot emphasize this enough. A rodent trap greeted us as we began our trek to our assigned room--I kid you not! Ceilings leaked puddles onto shopworn concrete floors. Chipped paint and tattered curtains abounding! Dead bugs lined the path. When we opened the grimy glass door to the section where our room was (RM 153), the stench overtook us. We recoiled in disgust! It was some kind of pine air freshener chemical that was so overpowering, it gave us migraine headaches. We got into the room we tried to overlook the grime, and took a shower. Remember, we had just biked 40 miles. To collect our thoughts and escape the stinking pine gas chamber, we went to regain some strength with a meal at the pizza parlor across the street. When we got back into the room, we noticed quite a bit. We an overlook dust, dirt, chipped formica, and even some nasty cracked lamp shades--but not FILTH. The room had NOT been cleaned. What did we find? stains on the shower curtains AND in the tub itself, broken shampoo bottles, black mold along the bathroom floor, pubic hairs on the toilet, gunk on the soap dispenser, grime on the metal surfaces (what WAS this?). Even parts of the toilet were in the middle of the bathroom. But it got more egregious as we went into the room. We found a bug infested upholstered chair. That's where I lost it! There were maybe a few hundred nymph bug casings and some black bugs. How about some mouse turds along the baseboards, and some plant fibers, and a pen cap. It's not like the staff here had to LOOK for dirt--they just chose to ignore it. All of it! Then there is that unbearable stink! Evidently, this hotel takes in the homeless via some voucher program--that's the Ramada's reputation in town. We left soon after we checked in. We booked through Chase Travel and attempted to obtain a refund and were denied, because the property owner said we used the shower. If a restaurant served you a steak and while eating it you found a roach underneath it, would you expect to pay for it? Same logic here! I am demanding a refund. I swear if Ramada does not do the right thing and refund us, I will have the health department, city inspectors, and local news station descend on this dump like a swarm of hornets. I'll be happy to supply them with a list of violations. Try me!

    River Edge Mansion Bed & Breakfast - Living room

    River Edge Mansion Bed & Breakfast

    (10 reviews)

    $$

    Went here for a friends birthday dinner that was hosted in the main dining room. This place was…read moresimply amazing and had so much character. The owners of the in were so nice and accommodating. They were great at hosting and give the guest their space. The meal and presentation was so nice. We also got to take a tour of the inn and it was so beautiful. Hopefully in the future we will get to come back and stay here!

    We have family in the area and we drive up to visit at least once a year. When we googled hotels…read moreThe RIver Edge Mansion popped up. We had never stayed at a bed and breakfast and weren't sure what to expect. This place exceeded our expectations. The mansion itself is beautiful. Every time we walked around the house we discovered more treasures, everything from the molding to antique pieces. The property has a lovely view of the Erie Canal. Each morning there was coffee waiting or us outside our door on a beautifully arranged tray. Then we went down to breakfast. I hate to repeat myself but the table was also beautifully arranged. We tried several different dishes during our stay, each one delicious. Our host, John and Rebecca, were there for our every need, without being intrusive. After running around all day It was so relaxing to return to our room each night. We asked several relatives to stop by and see the place. Our Aunt was thrilled as she had driven by hundreds of times and never been inside. She was not disappointed. One extra point. They have a friendly dog named Riley who helped us forget how much we missed our own pets. We plan to return here each time we return to Syracuse.

    Hampton Inn Rome - hotels - Updated May 2026

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