I would leave a -5 if I could. The man (Timothy) at the front desk is THE WORST at customer…read moreservice! They purposely put my sister and I in the FARTHER rooms away from each other. I called the week before our arrival and I also called the day before the arrival to coordinate this request. We were told that it wouldn't be a problem and that they could take care of us if we checked in early. We are here at 4pm when check in starts and they refused to accommodate the request. We've stayed here at this location before and I remember the same man being the most rude person I've ever experienced. I sat and watched 4 people check into rooms that were closer to my sister than I was and checked in 30 minutes after I checked in! Absolutely ridiculous when you pay for service and someone purposely does this.

Very good hotel overall. Newer, clean, and nice beds. Very good breakfast. Didn't try the pool…read moreor fitness center. Nice, roomy shower. Only concern to note was the loose faucet in the bathroom and lack of hand soap.

Can't say too much about the gambling here because I didn't donate a lot but it surprised me when I…read moredid a full walkthrough and noticed that there is a second floor full of machines as well. If this is your first time in here like mine, you can explore around and find many many Nook and crannies like you've entered little rooms of machines, it's pretty neat. I'm sure it would get tiring after a while or many trips back to here. What I like about here is there are table games like most medium casinos. I would consider this as one and the table limits are low, for example, $5 as compared to $10 or $25 at large Casino like Choctaw or WinStar. Also there is a food court here (kun1 a mall) I guess for the budget-minded food consumer here instead of the expensive restaurants that amplify their menu prices. It was closed this particular Sunday but I could tell it would be a good value to eat here and not worry about going outside for something cheaper down the road. At last there are drink stations here for your beverage enjoyment pleasures because the cost is free hundred for each cup and the unique thing that I like about here is this is the only Casino where I've seen where they dispense SOFT SERVE ICE CREAM (gasp!) in a cup!!!! McDonald's has left the chat. Connected to the hotel are numerous ballrooms and hotel with a garage connected in the back but parking is ample out front as well and there is valet parking.

Just left hotel casino after three days. Not one win between my husband and I. We spent at least…read more$3000. Keno is our game, been playing for years, I even wrote a book about it, called Keno Gold, the Ultimate Guide to Win. However, we tried every Keno machine that was working; 10 machines, 2 broken down. If you know anything about Keno, then you should expect to hit at least one 5 pattern. Never in my life have I had such an experience. There was nothing hitting in the casino at all. I use to own The Little Horseshoe and the Jubilee in Texas, besides working for Harrah's, and the Venetian: So this was a shock that there was absolutely "no" five spots, six spots, definitely no seven or eight spots that hit. Not even the old stand by, bar tender numbers of 1, 2, 3, 4, 5. It's as though the chips that was in the machine, had a 100% block for any groupings. I was beyond words, stunned. I have made a lot of money playing Keno, so I am not a novice. But this experience at the Grand Casino in Shawnee, Ok., was terrible. What ever the Grand Casino has going on, and how those Keno machines are set up, it is definitely working for them. Customers have to suck it up, because, they are taking the money; giving nothing back, except frustration and pain. At first, I was surprised that the New Casino Management, would have the machines so tight, but that is exactly the word. It was not a pretty picture, tight, stingy, and greedy. You would expect to get a few wins, here and there, to keep playing, but there was nothing. Nothing... I was mystified, then I was mad, like, I was on a mission to prove the Grand was not so underhanded. I wanted to prove at least one of their Keno machines would pay something. But No, there was nothing to show for our playing for three days, except, frustration. And for that, I give the Casino an "F" in the effort to keep returning customers, but the losses like this was a blow to my ego and my money. This trip was very bad, Decided to drown my sorrows in a cup of ice cream, but ther was no soft serve ice cream in their machines, and the soda area was filthy. It took an hour to get a cup of ice cream, but them they had no spoons. WOW. We went to Grand Stand Sports Bar, for our dinner. We ordered, Sprite, and Dr Pepper. Waitress was good, got seated right away, got our drinks zippity split. Was trying to read their new menu, but the coloring, and the font is script and for us, bordered on the impossible to read. So We ask for Taco salads. They no longer had taco salad,m no Chicken wings, No nachos, no burgers, no chicken fried steak, but they did have Pizza. Seriously., that's all? While we were trying to decide, there was all this hammering and pounding going on. Right across from our table a worker was building some sort of cabinet. My husband has hearing aids, so everything is amplified. We asked the waitress, how long that was going on. She said, they have been doing it all day. We knew we could not enjoy any type of meal in an atmosphere like that. We said we had to leave; the waitress understood, and did not charge us for the drinks. We left. We got a taco bowl mixture at the food court. The spicy meat was good, , but the fried rice and beans, not so much. Chips had a funky smell and taste. But the meat was good. Left most of our meal, and decided there was nothing else to do but go gamble. Like I said, that was a mistake from the start. Moving on to the Spa. My husband had a wonderful pedicure and a full hour of back massage. He loved Renee and Trinity. Well worth the trip. Then he went swimming in the 100 degree heat. The card reader would not read my card, nor my husband's card to get in or out of the pool area. Another guest helped us. Now the room. Two queen beds, really comfortable. the refrigerator, didn't work. So we waited on maintenance. Come to find out, there is no maintenance man for hotel. Finally they found someone but didn't really get it fixed, so they replaced it. The toilet kept filling with water. It would wait for awhile, then fill again. It was constant. We kept the door shut, so we didn't have to listen to it. The air didn't work, so they had to fix that. The big curtain was off it's rail, so we kind of pushed the chair over to hold it in place. Really lame what we had to do. At some point, they had to have had pets in that room, because there were fleas, as well as two pesky flies. The front desk staff was really nice, as was the security guard at the elevators. Breakfast each morning at the Grand Cafe. Truly great. Wait staff, food, everything was perfect. Friendly, absolutely great service. . The second night, we ignored the Sports Bar, and the Food Court, we ordered through Door Dash: Panda Express for me, and Rib Crib for my husband. Great food. The Bell Boys. All super great, conscientious and professional. Overall, we will not be back to play Keno.

Do NOT go here! Reservation for two nights. No hot water in the building. Yet they still served…read morefood. Where is the health department when you need them? They have refused to refund or reduce our rates even though we had to get another hotel for the 2 nights. Such bullshit!

I have stayed here on several occasions. Sheena @ the front desk has always been very helpful, kind…read moreand just made us feel like we mattered after our long drive. I definitely would stay here again because of her.

No hot water the first night so they took $20 off the first day total. Then after several days when…read morewe checked out they added the $20 back on the bill as a "Hot Water Fee". Ridiculous.

Staying at this best western will make me think twice about staying at any other Best Western…read more The a/c system is motion sensitive. So, unless you are a violent sleeper, you will cook. Imagine, 96 degree heat in Oklahoma with no air conditioning. Gross. Woke up sweaty and miserable after the worst sleep. The beds, the springs can be felt. The sheets are cheap. They don't have fitted sheets so if you actually ARE an aggressive sleeper you will find yourself wrapped up in multiple microfiber cheap sheets with the mattress bare. The best thing about our stay was the night staff lady and the breakfast lady. They are both extremely kind and as helpful as they could be.

Was mega busy this weekend and the hotel breakfast was out of pancakes, yogurt, cinnamon rolls and…read morea bunch of other stuff. The room was good ; it was clean. The pull out couch wasn't as lumpy as other ones I've slept on but still not the best. Staff was friendly and very helpful. Because of how busy the hotel was there was no comforter for the pull out couch, just a flat sheet.

We stayed on 26Sep2024 - it was absolutely awful. Our 1st room on first impression the room was…read morefine - there was a smell, but room spray helped. I went to make certain that the blinds were closed as we were on the 1st floor and bugs jumped out at me. I am blind & in a wheelchair so it was really scary & gross. My husband killed around 7 but, later there were 5 on the a/c so he went to get a new room. Reception was a complete dumpster fire with a long line of guests waiting to check in or with problems (dirty rooms, no linens or bugs - 1 guest had a can of bug spray thrust at him). The 2nd room was acceptable(2nd floor), but I didn't sleep well since I was nervous about bugs. If we didn't think that the front desk would screw up a refund we would have left.

We stayed in room 222 last weekend for a bowling tournament. I had no complaints at all…read more The lobby was clean and inviting. The desk clerk was friendly and efficient. She explained that the charge wouldn't match at first due to how they charge cards. The charge did adjust to the proper rate later. The room I was in had 2 queen beds. I'm always worried about staying in hotels with the influx of bed bugs around in the state. I am happy to report that I checked under the sheets and in the seams, and there were no signs of any. Phew! They had an inviting indoor swimming pool, but by the time we made it back to the hotel, it was already closed. I stepped into the fitness area to make a phone call with some privacy. It was clean and even though there weren't many machines, they were well maintained and the room was clean. I liked the fact that it has a business center. Some hotels don't. The next morning we had the continental breakfast, which had no only the typical fruit/bread/pastries, but it also had a waffle maker, scrambled eggs, and sausage; along with complimentary coffee and juices. It was a great stay for us. Thank you!

the curtains in our room where dirty and ripped it smelled like dog pee we paid 150 dollers for a…read moreloud room with children running above us

stayed there 2x in July 2024. first time was about average, barely. Just a room. for the night…read more Breakfast was barley warm but there were waffles. THE second time was our return trip a week later, we got there around 4:pm then went to dinner ...... when we returned some people were outside smoking drugs, pot and other. ... AT THE ROOM ... The sink stopper was missing, but the sink was stopped up, the bathroom floor was slick so we (wife) used a towel to wipe off what we thought was cleaner. the towel turned black. the bed was uncomfortable. carpet was not clean, a water bottle in the fridge containing something red. At breakfast 6:45 am the eggs were room temp and obviously left from yesterday, coffee warm and week. . We did, night before ask to move the man at desk told us that was the last room. out of Eight rooms on that 16 day trip, that was by far the worst!!!

Wyndham's photos are incredibly deceiving: this place is an unclean, unsafe, smoky dump that should…read morebe razed and rebuilt. Things that were awful between the two rooms I was in (the first was so bad I asked for a new room): -Stained/soiled sheets, pillowcases, towels; there was visible blood on one flat sheet -Old smoke odor -Dust everywhere -Uncleaned bathroom fixtures -Broken toilet seats -Missing towel bars -Missing pillows -Holes in the tub/shower walls; unsecured shower heads -Destroyed carpet -Unplugged appliances with no outlets to plug them into -Used coffee filter pods in the machines -Garbage in the waste bins -Broken ironing board -TV remotes held together with tape -Blankets shoved into closets The overworked desk agent told me they don't have appropriate housekeeping staff or enough help; clearly rooms aren't being appropriately cleaned, repaired, or maintained. We stayed for one night but canceled our second. She did everything she could to help and I hope she finds better employment elsewhere soon. It baffles me that this has any decent ratings. I'd suggest you avoid at all costs. (I've left the same review on TripAdvisor in the hope that folks get an accurate picture everywhere they look.)

RM110- supposed to be non-smoking ! However, it reeks of years of smoking. The stench is so bad I…read morewent to the office to get air freshener-which they had on hand! It didn't help though /( My BFF suggested the following: You should write a letter to the Fabreeze people and challenge them to a Motel 6 duel. Their product might mask rotting food and stinky gym socks but can it beat l'eau d'Oklahoma motel? I would've requested another room but hubby was already in bed and I overhead the clerk tell a walk up that they were booked. Even our little dog couldn't sleep! We stayed in a motel 6 in Albuquerque and had a completely different experience. Very pleasurable and clean.

Called ahead and booked this hotel without double checking reviews. I won't do that again. Upon…read morearrival the outside looks very dated and in a state of slight disrepair. Reminds me of the hotel that time forgot on the side of the highway a little. The pool area looked nice, but I did not get the chance to use it. Check in was easy and the room rate was cheap. Reminded by the clerk to "secure my car good" if I had anything in it, I asked if there was a problem in this area with break-ins. "Wellllllll...not really, but..." This did not give me a great vibe. Drove around to the side entrance and went in. The room I was given reminded me of a dorm room, but not quite as nice. It was clean. The air conditioning unit in the room sounded like it was powered by an aircraft engine and was trying to rattle its way out of the wall. Upon entry I noticed an immediate odor of mildew or some other type of damp, stale smell. The furniture in the room was definitely very old and a little on the crappy side. You could tell that the desk had seen some water damage and someone had just stapled the laminate back onto a warped and bubbling side of the particle board leg/side. Gross. Bathroom was clean, but only a bar of soap provided, no shampoo/conditioner...etc. Television in the room was an old school CRT type TV that I haven't seen since the 80s. This place could use a serious facelift. I could not force myself to stay there for the night. I packed my things back into the car and drove back around to the front desk. I mentioned my concerns and politely asked for a refund. The front desk clerk apologized and was very friendly while providing my refund (which requires you to fill out a manual form after everything else in the process is computer-driven). If you are someone who requires absolute zero amenities and can skimp on air quality for the sake of a super cheap room then this might be an okay spot for you. I just couldn't do it.

Clean and awesome. Andy at the front desk was super helpful and friendly. Will stay again!read more

DONT STAY HERE!! We…read morearrived a little past midnight and we stood outside for 20 minutes trying to check in but no one was at the front desk. We called multiple times and even tried banging on the doors and windows. Eventually someone answered the hotel phone with a super rude "hello??" as if it was his personal phone and acted VERY unprofessional toward us the entire check in process. ALSO, when we booked online through hotels.com the website stated "pets welcome, NO FEE". HOWEVER, when we checked in they charged us a $20 pet fee. The room REEKS of dog piss and cigarettes. We took screenshots of the hotels.com advertising and we will be contacting higher authority in the morning.

Very clean, linens were perfect. I would definitely stay there again. It was convenient right off…read moreof I40. It was an older hotel but had been remodeled. A small refrigerator, microwave and coffee machine were in the room. Good price point.

Absolutely disgusting experience ! This nasty place should be avoided at all costs . We were…read moreverbally abused by the management after we asked for a couple more minutes since we're driving cross country and got in late. Not long after that and just after trying to manage to work up the courage to get into the nastiest shower with hair and other unknown particles, the manager starts pounding on the door and yelling at us - Literally verbally abusing us as we're packing our things into the car . We even tell him we have a special needs child and is taking us a little longer he continues to verbally abuse us . His daughter was extremely discourteous as well and unacceptable . Never go to this place - it is pretty unheard of to treat people like this.